Tom Hunt

$3.6m ARR. $0 raised. I have no idea what I'm doing.

Jan 2014.

I'm walking home from a depressing New Year's trip to Oslo with an ex. girlfriend.

It's raining in East London.

I made a decision:

I would replace my management consulting salary (£42,000) by the end of the year.

I had no idea from where, but that was the goal...

I just about hit it and left the corporate world.

And I haven't been back since.

Fast forward a decade and I've:

- Tried and failed with 17 businesses
- Invested in 11
- Learnt a LOT

The one that is finally working is called Fame:

- We have a weird culture (in a good way)
- We start and grow podcasts for B2B businesses
- We are fully remote and have 75 full-time team members

I live for our awesome team at Fame, building businesses and great marketing.

I post about them here 🤗

Founder & CEO

We start and grow the world's most profitable B2B podcasts.

Clients include:

👉 IDEO
👉 Workday
👉 HighRadius
👉 People.ai
👉 Zendesk
👉 Bevy
👉 Circle
👉 Suzy
👉 Mazars
👉 LeanData
👉 CXL
👉 Ramp
👉 Alibaba
👉 Signify
👉 eToro

We don't review CVs.

We don't use an ATS.

We don't ask for cover letters.

And we barely spend money on job ads.


Here's our hiring process:

1. Candidates come inbound
2. We review their LinkedIn profile
3. They do a short test task
4. First interview: competency-based
5. Final interview: values-based

That's it.


No six-round marathons
No "upload your resume then retype it"
No AI scanning for keywords


Just people looking at real work and having conversations.

HR SaaS businesses told everyone that hiring needs to be complex.

It doesn't.


You don't need expensive software to find good people.

Agree?

$4.5m ARR. $0 raised. I have no idea what I’m doing.

No alternative text description for this image

I cancelled a 1-1 with someone on my team.


Why?

- They were thriving
- Their OKRs were progressing well
- I had nothing meaningful to contribute

So why have the meeting?

Why waste their time because I'm insecure about doing my job?


It's called macro-management.

HINT: the opposite of micro-management.


Here’s how it works:

- They work where they want
- You provide the insight, tools and resources
- You remove barriers, blockers and distractions
- They decide the "how"
- You trust them

Put simply:

You enable.
You assist.

Then you stay in your lane...

Not theirs.

Agree?

We hired a project manager for $7 per hour in 2022.

Now he's earning $40K a year.

That's higher than 98% of earners in the Philippines.


We made him a deal:

"Where you are right now limits what we can pay you because you don't generate enough value. But the more problems you can solve for us, the more we can pay you."

E.g. we hired him for what he could become, not what he was.


He got a payrise in year 2, then in year 3, he takes on another role.

Now he's:

- Project manager
- Video editor

Maybe more in the future.


The best hires have the right attitude toward growth.

Skill gaps close with time and effort.

Character gaps rarely close.

No one is clapping when you get the second resignation email of the day.

No one is clapping at 6:37am on a Saturday as you’re combing through the P&L.

No one is clapping when it’s your 17th decision of the day.

No one is clapping when you're the only person around to reply to the angry customer.

No one is clapping when payroll looms and the bank balance isn’t where it should be.

No one is clapping when you can’t think of anything else on a Sunday afternoon.



There’s a lot of hype around starting a business these days…

I’m not sure it’s for everyone.

Most people chase salaries and titles.
Smart people choose who they work with.

Specifically: their manager.

Here's why:

A bad manager...
- Drains your energy
- Protects their position
- Watches your every move

A great manager...
- Explains why things work
- Protects you from politics
- Supports your development


The truth?

You may spend more time with your manager than your spouse.

Choose wisely.

Fame bootstrapped to $4.5M ARR by charging LESS.

Plus we:

- Spend less than 2% of revenue on ads
- Have a 1 person sales team
- Raised $0

How?

By focusing on the one metric everyone ignores...

Retention.


1️⃣ Strong inbound engine

Outbound and ads cost more, both to book a sales call, but also in the skill (and therefore cost) of the person who needs to run the call.

Instead:

- SEO
- Personal brand
- Bottom of the funnel Google Ads


2️⃣ Charge less

E.g. the Amazon model.

The more you charge, the more likely you will be cut when the CFO and CEO review the monthly P&L.


3️⃣ Objective performance metrics

We used to track client happiness, now we track client objectives.

Happy clients churn, successful clients don't.


4️⃣ Build a retention culture

The team laugh everytime I say "retention is the foundation of growth" because I say it so much.

Hire, fire and promote based on retention.



The formula:

1️⃣ Strong inbound engine
2️⃣ Charge less
3️⃣ Track objective performance metrics
4️⃣ Build a culture of retention

And please, say it after me:

Retention is the foundation of growth.

As soon as I met Cristian and Alexandru in person, I knew I had to go.

They are the first reason I'm hosting a panel at Tekpon AI Summit 2025 in Bucharest.


The second reason is that I've spent the last 5 years working in my bedroom (pretty much).

$4.5m ARR from behind a screen.

It's working.

But now it's time to crawl out of the cave, and into real life.


So if you're in Bucharest on November 25th, come say hi.

Let's talk AI.
Let's talk marketing.
Let's talk LinkedIn.

Just let's actually talk.

Be like Taylor Swift...


At least that's what I told the awesome people at the Turing x SYSTM Growth Summit yesterday.


Why?

She nailed The Fame Formula:

1. Make really good content in a specific niche
2. Be seen around other famous people in the niche

First she did it with country, and now she does it with pop music.


It's also what we need to do in B2B.

B2B buyers are only in the market 3% of the time. We need to get them to know, like and trust us during the other 97% of the time.

How?

Two steps:

1. Content Format
2. Content Positioning


1. Content Format

You've got three options:

Social: Easiest to grow, lowest influence. Great for reach, but people scroll past quickly.

Email/Written: Middle ground. More intimate than social, easier to produce than podcasts.

Podcast: Hardest to grow, highest influence, best for repurposing. One episode can become 20 pieces of content.

If I was to start again, I would pick the social platform that I liked best, and start there.


2. Content Positioning

Two parts:

- The Niche

Be as narrow as possible.

If you sell email marketing software, don't start a marketing podcast, don't event start a email marketing podcast, start the open-rate podcast.

- The Edge

The thing a customer would tell their friends. What makes you different? What's your unique opinion?


That's The Fame Formula:

Pick your format.
Nail your positioning...

And be like Taylor.

If you can’t share an agenda for the meeting, we shouldn’t be meeting.

When Taplio was acquired by lemlist, they got:

- $2m upfront
- Another $6m for hitting growth targets


I asked him if it was time for beach and cocktails...

"Absolutely not."

Tibo starting sourcing young, hungry founders to build more products.

He now runs 5 products, each with difference technical founders, whilst he focuses on their growth and building his personal brand.

Now $6m ARR.


The next exit will be much bigger.

Find out how in this episode of Confessions of a B2B Entrepreneur below 👇

One of our team members' machines was compromised.

And a client found out about it.

Somehow their Slack log in was posted in a data dump, which was flagged to a client's security team.

We immediately took the compromised machine offline for deep cleaning and changed a load of other passwords.

In the end, no breach occurred, but it was a scare.

This would likely not have happened if we were using Keeper Security, Inc. 

It’s the highest-rated password manager in the world for a reason. 

It solves both the security and the productivity problem:

- Zero-Trust Security: Keeper built its entire platform on a zero-trust, zero-knowledge architecture so your business data is encrypted on your device before it ever reaches their servers

- Instant Access: The KeeperFill feature automatically enters usernames and complex passwords for you

Keeper is built to scale with your business (securely) from day one.

Check out their Cyber Week offer linked in the first comment 👇

#ad #keepersecurity #cyberweek

Brand partnership • $4.5m ARR. $0 raised. I have no idea what I’m doing.

Ashley Faus

Kogan Page Publishing

My book, "Human-Centered Marketing: How to Connect with Audiences in the Age of AI" features three frameworks to help marketers build trust and attract, convert, and retain customers.

Key messages:

-	Trust is the key: People buy from people they trust, and people trust people like themselves. As marketers, we need to build trust with our audience to win and re-win their hearts, minds, and wallets.

-	The human connection becomes more important in the age of AI, because more technology makes it harder to find people you can trust and make authentic connections.

-	The Playground mindset shift: Marketing needs to evolve to match the modern journey. It’s no longer about rushing people to a purchase, it’s about building trust and rapport for long-term value exchange.

-	The Social Media Spectrum (communication, conversation, community): Social media continues to evolve, but too many brands are still focused on driving and participating in conversation about the brand, instead of meeting the audience where they are and fostering community.

-	4 Pillars of Thought Leadership (credibility, profile, prolific, depth of ideas): Thought leadership helps build trust, but it’s not the only type of content or creator that you need in the marketing mix.

Author, "Human-Centered Marketing: How to Connect with Audiences in the Age of AI"

Atlassian

Head of Lifecycle Marketing, Portfolio

Director of Integrated Product Marketing

Product Marketing Lead, Software Teams Content 

Sr. Manager, Integrated Media

Sr. Corporate Communications Manager

Skyport Systems

Skyport Systems, acquired by Cisco, provides secure, hyperconverged infrastructure to modernize the DMZ, protect Active Directory, and secure legacy applications and remote branch operations.

Sr. Product Marketing Manager and Content Strategist

Palerra

Palerra, acquired by Oracle, pioneered the API-based Cloud Access Security Broker (CASB).

Sr. Manager, Content Strategy and Marketing Communications

Duarte, Inc.

Strategy and execution for all things marketing.

In addition to previous duties, manage budget, forecast, and annual planning for marketing strategy.

Sr. Marketing Manager

Manage a team of creative experts
Marketo integration, strategy, and execution
Analytics/KPI reporting and analysis
IP launches - Resonate multimedia, Slidedocs, Persuasive Presentations eCourse
Email campaigns, social media, and ad campaigns
Website branding and content updates
Editorial content strategy and execution
Executive presentations

Marketing Manager

Killick Aerospace

Killick Aerospace encompasses several companies that provide engine maintenance, accessory maintenance, airframe support, and parts and engine sales to the aviation industry. I oversaw the marketing activities for all companies in the Killick Aerospace portfolio. My duties include, but are not limited to:

Work with management and IT department for requirements gathering, implementation and documentation of CRM strategy 

Manage 3rd party programmer to update company websites, content manager for company websites

Manage relationships with outside vendors including designers and promotional representatives 

Coordinate all aspects of trade show exhibits, including marketing collateral, shipments, promotional items, and travel logistics

Co-creator and co-manager for print advertising budget

Track and measure success of marketing activities, including website traffic/SEO, referral lead source, and email campaigns

Marketing Coordinator

UserTesting.com

I helped research and implement a social media strategy, including Twitter and reaching out to bloggers. I also helped with customer service.

Independent Contractor

Solar Designs, Inc

Account manager for the company’s largest project, a commercial solar installation, worth $150,000

Improved profit margin by 5% through bulk-price negotiations with supplier

Grew affiliate partnerships from 2 to over 50 within 8 months, used direct Marketing to offer qualified leads and guaranteed revenue to new partners

Increased revenue opportunity by creating a training package for installers

Strategic analysis of customer and installer needs, led to over-hauling information-gathering form and presentation of final customer proposal

Wrote proposals with details about solar system design, environmental impact, and financial implications including up-front costs, rebates, ROI, and payback

OpenTech Media, Inc.

Research, layout, and copy for corporate brochure and website to present a more cohesive message to customers

Virion Interactive Agency

Competitive analysis, post-project analysis, client invoicing and work order processing

Account Management Intern

Director of Integrated Product Marketing, Atlassian

Marketer, writer, speaker by day... singer, actor, fitness fiend by night!

I've handled all aspects of marketing strategy and execution, from product marketing, to demand-gen, to content and events. I love telling the high-level stories that resonate with an audience and connecting the dots between types of assets and distribution channels.

My writing has been published on TIME, Forbes, The Journal of Brand Strategy, and The Muse, and I've spoken on various marketing topics for INBOUND, Harvard Business Review, and MarketingProfs.

Visit https://ashleyfaus.com/ for more information about my book, "Human-Centered Marketing: How to Connect with Audiences in the Age of AI".

(Views are my own)

When you're friends with smart marketers, you feature each other as an example when you write a book 😀

Devin Bramhall released her book recently, and she featured my Playground framework.

I released my book in May, and I featured her community work from her time at Help Scout.

Per usual, there's a blooper pic if you swipe through 😂

Buy "Human-Centered Marketing": https://amzn.to/480QQLI

Buy "B2B Content Marketing Strategy": https://amzn.to/4i3SLne

(Thanks to MarketingProfs B2B Forum for the cozy background and in-person photo opp 😊)

Head of Lifecycle Marketing, Portfolio at Atlassian

You do NOT need more assets.


You need better distribution.

That's it.
That's the post.

(Ok, one more thing: grab a copy of my book, "Human-Centered Marketing: How to Connect with Audiences in the Age of AI" if you want tactical advice on how to build an audience journey that scales and converts)

I don't have many rituals before I step onstage to speak.

But I DO love my glitter face mask tradition 😀

Excited to speak about building trust in the buyer's journey MarketingProfs B2B Forum this morning, 10:20am EST!

Grateful for another award for my book, "Human-Centered Marketing: How to Connect with Audiences in the Age of AI" 🎉

Need a gift for yourself or a marketer you love? Get 40% through December 1st!

Grab a copy: https://lnkd.in/eJWZHRF8

Need some light reading en route to allllll the Thanksgiving dinners?

Free sneak peeks:

Thought leadership: https://lnkd.in/eXCZ2qPf

Buyer's journey playground: https://lnkd.in/esQDz9EK

Congrats to all the winners: https://lnkd.in/emxkNFZ2

When I was VERY early in my career, I had to make an expensive decision on behalf of the business.

I was SO worried about it!

Tons of money.
Literally minutes to make the choice.
No time to call my boss for approval.

I decided to spend the money, and trusted that my boss would be ok with it once I finally talked with her.

Y'all... It was paying $50 for valet parking.

But at that time in my life, $50 for parking seemed absurd.

At that time in my career, I wasn't well-versed in how businesses expenses and vendor agreements worked.

And I was genuinely worried about confirming with a vendor that they could pay $50 for valet parking because they were running late to film a customer testimonial during a big conference.

My boss was thrilled that I made the decision to spend the $50 on faster parking vs. potentially losing the filming slot with the customer.

Now as a seasoned marketer, I cringe at my younger self, thinking how silly it was for me to even worry about $50 valet parking. 

OF COURSE that is a no-brainer call!

But... does your team know when it's a no-brainer decision? 

Do they trust that their leaders will back them up when they need to make real-time "expensive" choices?

Do they have a framework for when to escalate?

If you're rolling your eyes at folks making bad calls, it's worth taking a step back to understand whether they have context and trust to make good calls.

Because it's ACTUALLY expensive to do things cheap.

"Which bakery did this come from?"

"Wait, YOU made these!?!"

"You should open a bakery..."

People say this to me frequently when I bring treats to the office, the theater, birthdays, etc.

There's some AMAZING commercial-scale bakeries out there, AMAZING home bakers out there, and everything in between (including my amateur baker status).

After baking treats and buying treats over the years, I've started applying my marketing nerdery to the questions of perception, compliments, trust, etc. in this space.

And so, I'm curious...

In the comparison below, which option would you pay more for?

How much would you pay for a dozen of the cupcakes shown in the picture?

Assume that each option has comparable cost of goods sold, etc. to not bias the results too much, and you can make whatever assumptions you want about where the cupcakes came from, who took the pictures, if they're AI-generated vs. human, etc.

Please nerd out with me about the intersection of my baking hobby and my marketing brain 😋

"96% of organizations say they DON'T see an org-wide transformation with AI" - Atlassian State of AI Collaboration Report

What are the 4% of companies who go beyond individual productivity doing differently, and how can you get past the hype to actually see results from AI adoption?

Join me next week for a FREE event with Hard Skill Exchange to hear how real people are bringing AI into their organizations.

I'll cover:

👀 More surprising findings from the AI Collaboration Index

📋 Practical exercises, like FixIt Fridays, to help your teams bring AI into their workflows

🧠 The mindset shifts to go from a lofty mandate to real-world use cases

You're not tricking anyone into buying anything.

A "Learn More" CTA that goes to a form to contact sales, book a demo, or otherwise become a "lead" that will then be "nurtured" is not, in fact, increasing your conversion rate or contributing to your pipeline and revenue goals.

It's just breaking trust with your audience, over and over again.

To build trust AND drive business impact, we need to match CTAs and metrics with intent.

And that's EXPLICIT intent, based on the next action for the AUDIENCE.

It's NOT whatever inferred intent you want it to be as a marketer (and let's be honest... we always want it to be buy-intent 😅).

Your thought leadership content should drive trust- and learn-intent outcomes.

Your product content should drive buy- and use-intent outcomes.

Your support forums and documentation should drive help-intent outcomes.

Draft accordingly.
CTA transparently.
Measure accurately.

Build trust and drive revenue 🙌

(PS - Want more details on how to build and measure a journey that converts? Grab a copy of my book, "Human-Centered Marketing: How to Connect with Audiences in the Age of AI", on sale with code SALE40 through Dec. 3!)

"When a measure becomes a target, it ceases to be a good measure." - Goodhart's Law

I've been on a bit of a metrics and attribution kick lately, and I talked a bit about Goodhart's Law in my conversation with 🍁 Glenn Schmelzle on the Funnel Reboot podcast.

The heart of it is something that marketers continually struggle with...

We know we gotta measure.
But we know we can't measure everything.
And without everything, it kinda feels like we have nothing.

The problem is that we're so focused on capturing every. little. detail. in a way that we can easily show in a dashboard, but we miss the big opportunities that actually help people move through a buying process.

We talked about the core frameworks in my book that help you do just that: create a journey that helps the HUMANS make decisions, take action, and solve their problems (and yep, drive revenue for your business)!

Hear the full episode: https://lnkd.in/emxHSDgk

Grab a copy of the book: https://amzn.to/480QQLI

taplio

The Battle

Tom Hunt

Ashley Faus

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Performance ScoreAshley Faus's LinkedIn Performance

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taplio

The Battle

Tom Hunt

Ashley Faus

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Tom Hunt's LinkedIn Performance

Performance ScoreAshley Faus's LinkedIn Performance

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Performance ScoreTom Hunt's LinkedIn Performance