Real Talk Studio

👩 Meet Sarah, a leader of managers at a scaling tech business. She has vast technical knowledge but struggles with giving feedback to her team. Recently, the performance of her team lead, Alex, has significantly dropped. Her anxiety spikes when thinking about addressing the topic.

Sarah is not alone. 

70% of employees are avoiding difficult conversations at work.

And the traditional classroom solutions do not help.

💥 What if instead:

Sarah had the confidence, clarity and competence to lead the conversations employees value most at work. Becoming the best coach her team has ever had. 

🤖 That's what we do:

Our AI learning platform makes difficult conversations easier.

Using realistic RealPlay, Sarah can practice specific conversation skills, and get immediate feedback.

These tools help Sarah feel confident and ready to have the conversations that matter most.

Try a roleplay now:
https://www.realtalkstudio.com/

🏆 Can you top the leaderboard?

Founder

JPMorgan Chase & Co.

In this global role, I focus on improving the experience of 100k+ new hires annually across diverse employee bases, including retail branch, trading, technology. Leading a product team, my focus is on the day 1 experience. Reducing the amount of time spent by employees requesting access and the time it takes to become productive.
 
Responsibilities include:

- Defining the product vision for an exceptional new hire experience, transforming from “it’s good enough” to a more ambitious vision, that connects with the business purpose to “make dreams possible”
- Increasing investment to execute on the onboarding strategy, gaining product strategy buy-in from a globally diverse stakeholder group, across many lines of business.
- Conducting user research to gather data-driven insights to understand the new hire experience and identify areas for improvement.
- Coordinating changes with cross-functional agile teams to ensure improvement opportunities are delivered in a timely and high-quality manner.
- Identifying improvements to vendor SaaS platforms such as Microsoft 365, Service Now, Oracle HCM.

Executive Director - Product Director - Employee Experience

I worked across the Employee Experience organization as a Product Coach to help teams discover the right opportunities and develop an agile plan to execute.

Responsibilities included:

- Coached product teams and product managers on their journey towards becoming self-organised, high trust, collaborative groups.
- Performed the Product Lead role on an interim basis to demonstrate best practice and mentor suitable candidates.
- Designed and implemented organizational changes required to create a highly collaborative, customer-focused culture that can deliver with a shorter lead time.
- Championed product management as a profession, educating leaders on various frameworks, models and approaches, to ensure the right thing is built in the right way.
- Identified development needs across the organization and devised workshops that addressed the learning needs of each group.

Executive Director - Employee Experience Product Strategy

Developed an internal Employee Request and Self-Help tool to support all 250,000 employees on scenarios such as password reset, distribution list management, software delivery etc. Developed in .NET and Angular.

Responsibilities included:

- Develop features across the platform both front end and backend API’s
- Build a framework to perform continuous integration and automated testing at all levels of the stack leveraging libraries such as N-Unit, Jasmine, SpecFlow (BDD), Selenium, Protractor
- Build deployment pipeline to support continuous deployment using Jenkins and other internal tools.

Associate - Software Developer and Scrum Master

Defectives

Founder and Organiser of the Defectives. A Testing focused community for the North of England. We host events where teams of software testers compete to find the most defects in a range of online and offline applications.

Join our LinkedIn Group here: http://www.linkedin.com/groups/Defectives-3736966

Shop Direct

eCommerce Engineering Manager for one of the UK's biggest online retailers. Shop Direct has eight online brands including www.littlewoods.com and www.very.co.uk which achieve over 700,000 hits  a day.

» Client Responsibilities include:

Supporting Seven Scrum teams throughout the Sprint process including Sprint Planning, Scrum of
Scrums, Impediments, Demo's and Retrospectives.
• Mentoring and supporting Sprint Testers and Software Test Automation Engineers within the Sprint
Process(On and Offshore)
• Ownership of Test Automation Strategy to ensure appropriate technical test solutions are implemented
to achieve the desired business benefits.
• Monitoring Continuous Integration Pipeline for any “Red” Build/Deployment/Test stages.
• Managing AWS hosted Test Environments to achieve optimum availability and uptime
• Supporting Developers with Test Driven Development(TDD) Framework to ensure desired Unit Test
Coverage is achieved and test failures at compile time investigated.
• Ensuring adequate information available to Product Owners and Business Stakeholders
• Identification of required test resources and subsequent recruitment. Including engaging with third
parties(IBM, EPAM, Rullion) CV screening, Interviewing and final candidate recommendations to
client.

eCommerce Engineering Manager | Agile | Continous Delivery | Cloud

National Trust

Managed all phases of testing for an upgrade to the Horizon Property and Finance Management system which deals with all the Trusts Properties and Land assets. The system also deals with the billing and financial management of all the Trusts tenants.

» Client Responsibilities Included:

● Introduction of Testing best practices and processes to the organisation.
● Planned and devised Test Approach for all phases of testing including SIT, UAT, NFT, Data 	Migration, Cutover.
● Managed User Acceptance Testing with Property Managers and Rural Surveyors across 	multiple locations.
● Trained and Mentored team of Business Analysts on Testing methods, techniques and tools.
● Daily reporting to Project Management.

Test Manager

Nationwide Building Society

Worked on a large Data Migration project following the acquisition of Portman Building Society. Responsible for managing all Defects raised through testing and ensuring a quick and accurate resolution. Held regular meetings and delivered daily and weekly reports to management on defect statistics.

Defect Manager

Worked for the UK's largest Home Shopping retailer as a Test Analyst. Projects included Corporate Name Change, telephone speech recognition and Customer Futures Project which re-engineered the customer ordering process both online and via telephone. Each project required analysis of business requirements, creation of test design documents, development and execution of test scripts to validate requirements and clear reporting on progress to management. All testing on each project was delivered within the set deadlines.

Software Test Engineer

Curious about whats possible when you ask more, tell less.

👩 Meet Sarah, a leader of managers at a scaling tech business. She has vast technical knowledge but struggles with giving feedback to her team. Recently, the performance of her team lead, Alex, has significantly dropped. Her anxiety spikes when thinking about addressing the topic.

We equip you to help Sarah solve challenges like this.

- 70% of employees are avoiding difficult conversations at work.
- 53% of employees are handling "toxic" situations by ignoring them.
- 55% of people are scared to discuss diversity and inclusion at work.

And the traditional solutions are not helping!

💥 What if instead:

Sarah had the confidence, clarity and competence to lead the conversations employees value most at work. Becoming the best coach her team has ever had. Without spending hours in the classroom, unable to recall what they learned when it matters.

🤖 That's what we do:

We've built an AI learning platform that makes difficult conversations easier.

Sarah can practice specific conversation skills and get immediate feedback.

She can also use RealPlay conversations to simulate the conversations she fears the most.

These tools help Sarah feel confident and ready to have the conversations that matter most.

Try a demo now:
https://www.realtalkstudio.com

Toby Sinclair

Lately, I’ve been hating working from home.

Every day feels the same - grey skies, cold cabin, and:

The creeping temptation to crawl back under the duvet and hibernate.

So I’ve started exploring a few co-working spaces.

And my favourite so far?

Fraser House Hub, Lancaster.

It’s not the:
- free coffee
- beautiful building
- affordable pricing

(though all three help).

It’s the people.

Especially Rory Southworth and Kathleen (Kay) Parker

Who somehow manage to make every visitor feel like an old friend coming home.

And as a bonus, it's full of tech companies.

So it’s easy to bump into brilliant people like Will Faithfull over coffee.

Shame it’s just too far to be there every day.

🏡 Anyone else struggling to work from home?

😴 Any tips to stay motivated?

#coworking #lancashire #founder

Create AI Video Roleplays for Training | ex-JP Morgan Chase Director

Fran Cormack Coaching & Consulting

- Professional executive and leadership coaching
- Improving organisational health through Systemic Coaching and Constellations 
- Building high performance in teams
- Team coaching
- Emotional Intelligence 360 / 180 assessments and coaching
- Ways of Working consultancy,
- Mentoring, training, and facilitation. 

Leadership Coaching & Consulting, Oil and Gas, Perth, WA
Building out a sustainable Community of Practice

Workshop facilitation for Curtin University, in partnership with University of Calgary and University of Aberdeen.

Leadership and Team Coaching with a WA Government Department

Agile Consultancy and Leadership coaching with a global energy production company. 

Leadership Coaching with a Sydney based financial organisation 

Leadership Coaching with a global mining company

Consulting/coaching/training with an organisation as they seek for more effective, adaptive ways of working.

Co-facilitated a number of Scrum Master certification courses for clients in Perth, WA

Co-facilitated a Proven Product Owners certification training for Western Power, Perth, WA

Co-facilitated a Proven Product Owners certification training for Woodside, Perth, WA

Executive, Leadership, and Team Coaching

Synergy (Electricity Generation and Retail Corporation)

- Coaching the Leadership Team on what it means to be leaders in an adaptive organisation.
- Shaping the ongoing shift to business agility and what it means to be an "agile enterprise"
- Created and ran a 6 month "Scrum Master Development Program", building internal capability.
- Developed and ran an "Agility Champions" initiative, coaching and mentoring volunteers who are passionate about agility.
- Coaching and mentoring of Scrum Masters, Product Owners, and Development Teams on the why, and the how of agility.
- To build internal capability I set up and facilitated a Coaching Community of Practice.
- Individual performance coaching.

Organisational Coach / Agile Coach

Hypothesis

Feb 2020 - Mar 2020
- Working with a leading investment bank. Partnering with the senior HR Leaders and the global HR department, on a transformation to more agile ways of working.

Feb 2019 - December 2019
- Working with a client (leading non bank lender) to help with the transformation to a new way of working. Reshaping the organisation to introduce greater levels of agility, and ways of measuring the success of this.  
- Coaching the CIO and the leadership team on the required mindset shift, "Leaders go first".
- Created a 2 day training course on agile, and lean, and travelled to the Manila, Philippines office to deliver to the technology and leadership teams based there.
- Assisted with the recruitment of new roles to support the ongoing sustainability of the changes.
- Set up and coached small, autonomous, self organising teams to support the new way of working

Senior Consultant - Agile Coach

Macquarie Group

In Risk Management Group, managing a multi year program of work within Credit Risk, to transform and enhance the operating model.   A blend of regulatory and strategic objectives.

As part of the full transformation to Agile, I transitioned from Program Manager to Scrum Master, across multiple teams, providing both team, and organisation level coaching on the new ways of working.

Utilizing Design Thinking in a collaborative approach with business stakeholders.

Senior IT Program Manager / Scrum Master

Commonwealth Bank

Accountable for introducing and implementing a project portfolio management framework.  Creation, and management of a rolling 12 month delivery Roadmap with associated Pipeline Register (Initiatives Backlog), introduction and embedding of a full RACI matrix. 

Creation of a Project Management Office (PMO) type environment to facilitate this.

Introduced, and chaired, the Business Banking Change Forum with the General Manager and the Leadership team.

Responsible for raising the knowledge, and awareness of colleagues across the Business Banking Sales, Service, and Support teams in the application of project management processes and disciplines.

Managed the Business Banking Broker & Agency instance of Salesforce, and the relationship with Salesforce.

Supported the Business Banking Future Leaders program as a project and organisational change management specialist.

Accountability for the Business & Private Bank Continuous Improvement program, run by one of my team members.  This included the transition to a new technology platform.

Business Portfolio Manager - Business Banking

Roads and Maritime Services

Integration Project Manager on one of Australia's largest SAP integration programs.

Extensive 3rd party supplier and vendor management with Deloittes and E&Y.

IT Integration Project Manager

RaboDirect Australia

Accountable, end to end, for all RaboDirect Australia core banking system releases and enhancements. This includes delivery, via a quarterly Release Management process, of the whole online banking experience, including product enhancements, customer experience improvements, system maintenance, process improvements, and business as usual "keeping the lights on" changes.

Responsible for the Mobile App upgrades and enhancements, via both an agile and waterfall delivery methodology. Coordinating both onshore and offshore vendors and stakeholders.

Also responsible for project delivery of all compliance initiatives (FOFA, FATCA, AML/CTF, Unclaimed Monies), both the system delivery, and ensuring a smooth transition into the relevant business areas and the new target operating models.

Leadership - direct team management of business analysts, testers and support staff. Member of the RaboDirect Leadership Team.

Projects & Delivery Manager (fixed term contract)

University of Technology, Sydney

Accountable for a number of projects, including:
 - installation of digital signage for classrooms and training rooms throughout the campus
 - implementing an online training module covering ethics amongst students
 - analysis on the introduction of a tool to integrate the research information systems

IT Project Manager (fixed term contract)

Lloyds Banking Group

Working on the IT Mortgage Migration Programme.
Responsible for the product migrations from HBOS to Lloyds Banking Group Systems.

IT Project Manager (contract) - IT Mortgages

Responsible for the setting up of a post live Products Support team for Banking & Savings
Managed a team of business analysts working on the data migration exceptions for circa 30m banking and savings accounts.

Project Manager (contract) - Banking & Savings

Responsible for the migration of the Private Banking accounts from legacy systems to the new banking platform as part of the HBOS and Lloyds TSB merger.

IT Project Manager - Wealth & International

Responsible for the implementation of the Core Brand Migration  within the UK Retail Bank Integration Programme.

IT Implementation Manager - Core Brand Migration

An independent professional Executive, Leadership, and Systemic Team Coach (ICF ACC), consultant, emotional intelligence practitioner, mentor, facilitator and trainer. Bringing over three decades of international experience, and wisdom across multiple industries. 

Specialising in high performance, organisational health, and creating adaptive, agile cultures. Operating at all levels of an organisation, coaching senior leadership teams, executives, and delivery teams. 

Associate Certified Coach (ACC, ICF) / Accredited Organisational Coach (AIECL) / Systemic Coaching & Constellations / Agility Coach / Certified Team Coach / 6 Teams Conditions practitioner / Emotional Intelligence Practitioner (Genos) / Scrum Master / Professional Scrum Product Owner (PSPO I) / Trainer / Facilitator / Mindfulness Practitioner. 

Accredited Mental Health First Aider.
Member of the International Coaching Federation, (ICF)
Accredited Member of the Institute of Executive Coaching and Leadership, (AIECL)

What I Can Help You With: 
Executive and Leadership coaching. 
Organisational Health.
Systemic Coaching.
Team Coaching - working with your teams to achieve high performance.
Understanding and Building Emotional Intelligence. 
Helping organisations with the "Why?", and "How?" of transformational change. 
Increasing business agility at an enterprise and team level. 
Creating cultures people want to work and thrive in. 
Agile and Lean practitioner.
Creating coaching cultures and role modelling the “coaching stance”.
Training / Facilitation / Visual facilitation.
Mentoring

Fran Cormack, ICF ACC

I have one final client workshop delivery today and then I am out of the office.

😌 It has felt a long year and the upcoming holiday is just what I need to rest, recharge, and reflect.

❤️ As a coach working with amazing humans, I always share that what will keep them amazing is by having a balance that suits their lifestyle.

⚖️ A balance that includes doing the work you love AND not doing the work you love. 

The body needs breaks. And if you don't schedule one the body will schedule it for you, and it won't be at a convenient time.

✍🏻 As I wrap up and the end of today, doing what I love, the pens, the reMarkable, and the laptop 💻 are going away for a few weeks.

📚 I have a biography of Leonard Cohen packed and some Agatha Christie downloaded to the Kindle. ✈️ And a boarding pass for my flight. I'm all set.

See you all in a few weeks.

P.S. there may be one or two "scheduled" posts that land over the next few weeks and I won't be replying to any messages whilst I am away.

P.P.S. open your calendar and mark out the days that you will be away from work.

Fran Cormack Coaching & Consulting

Prepping for client workshops is so much fun.

Flipchart Fran has the pens out and putting the final touches to the visual facilitation posters for a workshop this week.

Do you want to bring colour, creativity, and fun into your workshops?

Let's work together and craft a beautiful, bespoke workshop for your offsite / retreat / leadership development program.

Based on the consistent positive feedback, you won't regret it.

#FlipchartFran #VisualFacilitation #Workshops #Facilitator

Fran Cormack Coaching & Consulting

After being a little overwhelmed with the turn out for the recent, inaugural Perth Breakfast Club, Sue Bush and I are bringing it back for Xmas.

Don your Xmas jumper, bring a shot of Baileys for your morning coffee, and come to close out the year in great company.

Put the date in your calendar now. Yes, now, I'll wait.

So, what is The Breakfast Club?

Started in Brooklyn by Ben Dietz it is a regular gathering of interesting and interested people who are looking for good conversation in a relaxed setting. It is that simple.

How it works:
* Show up, grab a coffee and get to know whoever else joins.
* Everyone’s invited - especially you.
* Feel free to share, bring friends, colleagues, family, anyone.
* No agenda, just wide ranging conversation
* No need to RSVP, put it in your calendar, come if you can, don't if you can't, come whenever and stay as long as you want
* No pitches, it is not a networking event
* Everyone pays their own way.

Thursday 18 December - Cloisters, Perth CBD - 8am to 9am
Great coffee available from "Lowdown", located in Cloisters.

Can't make this one? DM me and I'll keep you posted on our next date!

taplio

The Battle

Toby Sinclair

Fran Cormack, ICF ACC

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taplio

The Battle

Toby Sinclair

Fran Cormack, ICF ACC

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Toby Sinclair's LinkedIn Performance

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Performance ScoreToby Sinclair's LinkedIn Performance