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Toby Sinclair

Steady State OCM Lead to ADM's H2R (HR - Hire to Retire) and A2R (Accounting - Account to Report) global End-to-Ends. Direct steady state change sustainment for previous SAP and SuccessFactors deployments. Understand and manage ongoing changes impacting the H2R and A2R End-to-Ends. This includes Change Impact Assessment; Stakeholder Analysis; Gap Analysis; Change Strategy/Plan; Risk Management; Business Readiness; Training Assessment, Content, Plan; Communications, Adoption/Measurement; Transition/Sustainment. Work with Business partners to develop Steady State strategies and process documentation/improvement. Serve as OCM advisor and thought partner to senior leaders (i.e., global process owners, product owners, release product owners, process owners) across A2R and H2R.

OCM Lead

Zimmer Biomet

Primary Global OCM Lead for the implementation of multiple SAP SuccessFactors HR modules across all Zimmer Biomet regions impacting approx. 20,000 team members globally. The scope of my responsibilities included providing OCM consulting and leader coaching; Change Impact Assessment; Training Needs Assessment; Stakeholder Analysis; global Change Strategy and detailed Change Plan; manage translations of communications and training; Change Network Strategy and manage global Change Network; post-deployment OCM support; driving and measuring Adoption; and Sustainment plan. I worked closely with the Project Sponsor (VP), OCM VP, Corporate Communications, Program Manager, Workstream Leads, project team members, global HR and Business leaders, external consultants.
•	Approx. 20,000 global stakeholders, 3 regions (AMER, APAC, EMEA), 47 countries, 11 key languages
•	Delivered successful global Change, Communication, Training, Change Network strategies and a detailed global Change Plan
•	Established and managed global Change Network of 77 members
•	Developed and executed plans for HR Help Hours and People Leader post-launch sessions
•	89% indicated they felt prepared for the upcoming change after training; decrease of Neutral (55% to 35%) and Negative (14% to 3%) sentiment and increase in Positive sentiment (31% to 62%); received positive feedback regarding communications; received accolades from project team and various leaders

Global OCM Lead

Grainger

I served as the Senior Manager of Change Management and Communications for the Customer Service and Order to Cash area of Grainger. In my role, I developed and executed the overarching Change and Communication strategies for the organization. I ensured all communications drive employee engagement and tie back to Customer Service's Service Brand and Grainger's Principles. Additionally, I was responsible for enhancing the current change Deployment process. In my role, I positioned leaders to lead change, ensured team members understood and adopted change, and everyone successfully navigated through change journeys. The Manager, Communications reported to me.

Senior Manager, Change Management and Communications

Ingredion Incorporated

In this Contract Global Change Management Lead role, I supported the company’s Digital Transformation effort and other IT and enterprise programs/projects. I was responsible for defining the change scope and impact, stakeholder analysis and management, change story, change strategy and plan, risk mitigation, resistance mitigation, communications and change sustainment. I regularly engage with C Suite executives and also work closely with a training consultant.

During my time at Ingredion I...
* Served as a strategic thought partner to the VP of Digital Transformation (DT) -- Delivered macro level Change Plan for global Digital Transformation and meeting structure for monthly DT Leadership Team meetings with approx. 30 global leaders 
* Was the OCM lead to help approx. 300 people understand and adopt a new Product Allocation process and SAP changes 
* Was the OCM lead to help approx. 300 people understand and adopt a new, global innovation portal

Global Change Management Lead

Walgreens Boots Alliance

I served as a contract Global Change Managers responsible for developing and executing on a Change Strategy to support a phased, global, transformation effort. This transformation at WBA looks at all aspects of the global functional area -- organizational structure, roles/responsibilities, technology, processes. As the US-based Global Change Manager the scope of my responsibilities included: creating the change story; creating division-specific change narratives,; defining the change scope and impacts; stakeholder analysis/engagement/management; leader coaching; creating/managing a global change agent network; developing/executing on a comprehensive, tailored change plan; gap analysis; resistance mitigation; measuring change success and adoption; and change sustainment.

During my time at WBA, I...
* Delivered division-specific, high-level change impacts
* Worked with the Transformation Team to create the Change Story
* Created division-specific, initial Change Narratives
* Delivered a comprehensive, global Change Strategy
* Produced a Communication Strategy/Approach
* Created for the PMO a comprehensive list of proposed Business Readiness activities
* Delivered high-level, meeting designs for sessions for the Transformation Team to align on how to operate going forward, work with the incoming vendor partner

Global Change Manager

Freelance Communication and Change Management consulting

I am an experienced, trusted, and respected Change Management leader and Communication Strategist who works with senior leaders and teams to provide customized communication and change management solutions. 

I counsel leaders on strategy, positioning, messaging, and communications. I help clients transform their business through engaging communications and successful implementation of change. I do so by directing tailored change strategies and plans which support leaders (including C Suite executives) and employees through a change journey; identify, drive, measure adoption of desired behaviors; and achieve business results. I create targeted communications which resonate with all audiences and drive engagement.

I also work with leaders and project teams to determine metrics of success in order to measure adoption, as well as the effectiveness of change and communication strategies and plans. I then work with the business to develop effective plans to transition change and communication activities to day-to-day business operations.

Examples include:
*  Worked with a senior level leader to prepare for interviewing for a CEO position with a non-profit association. Edited and enhanced the individual's resume, professional bio and LinkedIn profile. Conducted mock interviews and debrief sessions. After the individual got the CEO position, provided executive communication and strategy support, including operational strategy counsel, Board materials, executive communications, and executive presentations. 
*  Designed a teambuilding/strategy action planning session with the objective of prioritizing and outlining specific action items for each functional team in order to support and deliver upon the association's new strategy/strategic priorities. 
*  Provided counsel around and designed a plan for introducing new association pillars and competencies and a new performance management structure and process.

Proven Communication Strategist and certified Change Management leader

As the Director of Change Management within JLL's Global Transformation Management Office, supported the primary revenue-generating business line (approx. 4,000 leaders and employees globally). Also worked with program teams and leaders across the enterprise to ensure global, transformational change initiatives meet business objectives on time and on budget while increasing Change Management education and competency across the global company. 

Developed integrated change and communication strategies and plans that tell the story of the "why" and benefits behind changes to drive acceptance, employee engagement, adoption of desired behaviors and business results. Worked with program teams to develop appropriate change measurement metrics to measure and analyze the success of change implementation and reinforcement and sustainment plans to ensure changes are effectively incorporated into everyday business operations.

Examples include:
*  Produced a Change Management strategy for JLL’s primary revenue-generating global business line
*  Directed Change Management Needs Assessments and Impact Analyses for 6 workstreams
*  Implemented Change plans for the deployment of sales model update and database merger to U.S. team

Director, Change Management - Global Transformation Office

U.S. Cellular

Led U.S. Cellular® leaders and associates (approx. 10,300) through transformational and incremental changes, including HR-led, IT-led and cultural. Evaluated the impact of changes to enterprise stakeholders and then designed and directed change management solutions to achieve business objectives and adoption of desired behaviors. 

Drove successful and sustained outcomes by creating effective plans to transition change management and project implementation efforts to day-to-day operations. Also influenced the strategic direction of the Change Management team and increased enterprise Change Management Competency and Maturity. 

Examples include...
*  National rollout of 5G network – Program Change Lead -- Created/supervised execution of the overall change/communication strategies – Oversaw communication resources
*  Corporate Brand Upgrade – Gained 95% positive sentiment and accolades from the COO, Sr. VP, Sr. Director for leading the entire organization (10,300 leaders and associates) through the transformational change of USCC updating its brand – Led Change Management track, oversaw communication resources
*  Onboarding of a new HR Vendor Partner – Achieved 100% adoption and accolades from the Chief HR Officer and Sr. Director for leading approx. 4,800 Sales and Care Center leaders and associates and internal HR teams through the onboarding of a new HR vendor partner
*  Transformation to Agile – Directed the enterprise Change Management Strategy/Plan – Thought leader to senior leaders to develop Agile strategy, vision, key messages, deliverables prioritization/action plan – Led leader meetings
 
Increased Change Competency and Maturity across the enterprise by…
*  Influencing the strategic direction of the Change Management team and development of a Change Management Framework and Resourcing Structure/Agreement  
*  Creating a Change Dashboard to show a holistic, enterprise view of change

Enterprise Program Change Manager

Led successful change management strategies/plans for numerous projects, including impact assessment, stakeholder analysis/management, gap analysis, resistance mitigation and adoption measurement.

 Recruited to serve as Change Lead for a functional project by Project Owner of another project. Built strong relationships with leaders and associates across the organization to increase Change Competency across the enterprise. 

Provided communication coaching/information to team and coached new team members. Introduced key messages and a walkaround presentation to the team as tools to drive messaging consistency.

Examples include…
*  New Queueing and Appointment Scheduling System – Served as Change Lead for re-implementing a queueing and appointment scheduling system in corporate-owned retail stores – Successfully moved sentiment from negative to positive by proactively identifying and mitigating initial resistance (Impacted approx..2400 leaders/associates)
*  New Planogram System – Served as Change Lead for implementing a new planogram system in corporate-owned retail stores (Impacted approx..2400 leaders/associates)

Enterprise Project Change Manager

Allstate Insurance Company

Served as Communication Strategist and Change Leader at Allstate. Provided communication and change management leadership, including executive support/positioning. Developed/executed on complex communication and change management plans. 

Collaborated with teams in offices in Northern Ireland, Canada and India to ensure the successful execution of change management and communication efforts. Supported a Project Delivery organization and worked closely with PMs on projects/initiatives, including at the enterprise level. 

Directed communication vehicles, meetings and videos. Created communication protocols/guidelines/templates and wrote for a variety of audiences and vehicles. Recruited for last 2 positions.

As the Change Navigation Implementation Leader, Operations Support...
*  Created communication strategy and plan to increase employee understanding of new Operations Support business area. Provided executive communication support to VP. 
*  Worked with Change Lead counterpart in India to communicate opening of new Operations office in India and incorporating those employees into the larger Operations culture (achieved 95% positive sentiment)
*  Last quarterly survey indicated 100% of employees understood purpose and goals of the department and where they fit within the organization 
*  Directed change management/communication efforts for the introduction of a new recognition program to approx. 6,000 employees (including international), resulting in 91% participation and exceeding goal of 75% participation
*  Served as Change Lead on project moving approx. 43,000 employees away from Outlook personal folders. Worked with leaders in Canada to ensure the successful deployment of this change

Change Management Leader, Operations Support

As Lead Consultant, Corporate Relations...
*  Co-directed communication strategy and plan around the implementation of Continuous Improvement (CI) effort in areas of the company. Successfully increased awareness, understanding and adoption of CI among approximately 6,000 employees  
*  Served on strategic change/communication team for the sale of Lincoln Benefit Life, which was a $600M deal and included multi-channel communications to numerous internal and external stakeholders
*  Led communications (employee, agency, customer) around the launch of the new Allstate Whole Life Advantage product, resulting in 60 policies in first 2 days and over 1,100 policies in 2 months
*  Developed change/communication strategy for moving approx. 16,000 agents to new process/platform for upgrading and ordering computers/computer equipment

Lead Consultant, Corporate Relatio

As Communications Consultant, Technology...
*  Started as a contractor in April 2008 and hired as a full-time employee in September 2008
*  Provided communication consult and support to VPs of two areas under Allstate’s Technology area
*  Directed communication strategy for the Technology area supporting Allstate’s Claims organization, including working with and engaging leadership and teams in Northern Ireland
*  Managed change management strategy and plan for the implementation of a new, companywide technology release schedule. Resulted in alignment between Business and Technology, 100% adoption, first release with no incidents
*  Streamlined/improved communications from the PMO/Financial area of the Technology area to the broader organization (approx. 6,000 employees). Reduced communications by 50%, 90% of recipients indicated communications were more effective

Communications Consultant, Technology

Senior Change Management and Communications Leader - Prosci-Certified - Global Transformation - Enterprise Change Efforts - Project Management - Agile

I am a strategic, innovative, forward-thinking Communication Strategist and certified Change Management senior leader who produces targeted communications which resonate with audiences and drive engagement, adoption, and business results. I have extensive experience in directing complex, global change and communication strategies/plans; sponsor coalitions and change agent networks; change needs and impact assessments; stakeholder analysis/management; gap analysis; resistance mitigation; adoption measurement; and change transition/sustainment. 

I am highly skilled at effectively communicating complex business issues to stakeholders at all levels (including C Suite executives). I work with leaders and teams around the globe to ensure the successful execution of tailored communication and change management plans. 

I am known for my ability to handle challenging business issues and bring initiatives/projects back on track. I am a trusted advisor, collaborator and influencer who successfully navigates large, complex, matrixed organizations; builds strong relationships at all levels (including the C Suite); and gains alignment. 

During my career, I led transformational and incremental change efforts, including cultural, HR and IT programs/projects. Most projects on which I served as Change Lead are strategic, high-priority, high-visibility, complex, enterprisewide. I have experience working in an Agile environment, and served as the Program Change Lead for U.S. Cellular's journey to introduce the Agile Methodology where I directed the enterprise Change Management Strategy/Plan. 

I also have experience in strategy, leadership counsel, coaching, creating training, project management, marketing, and working with vendors and external consultants. My key strengths include:
 
* Change Management
* Project Management
* Consulting
* Counseling/Advising
* Thought Leadership
* Strategy 
* Strategic and Critical thinking
* Process Improvement/introduction
* Complex Communication/Change Strategies/Plans and Execution
* Business and Technical Communications
* Writing/Proofing/Editing
* Leading teams

My technical experience includes working in the Clarity PPM tool, Jira, Microsoft Office Suite, Remedy ITSM tool, Salesforce, SAP, SharePoint, SmartSheet, and SuccessFactors.

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Toby Sinclair

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