Dtechsystems.co

Over a decade leading Dtechsystems.co, I've guided 60+ software startups from concept to success. My expertise in ClickUp optimization, product development, and strategic consulting helps startups launch MVPs rapidly and secure multi-million dollar valuations. Let's collaborate to make your startup vision a thriving business.

Key Successes:

- Advised Zmnload, GoCar, Grapevine, Carfer, Muhimmah, and others on product roadmaps, facilitating successful investment rounds.
- Demonstrated rapid development capabilities by launching a SaaS MVP in just four months.
- Streamlined workflows and boosted efficiency for FlyNas, Grapevine, GoCar, and others through expert ClickUp setups.
- Provided strategic digital consultancy, guiding startups towards optimal technology choices.

Software Startup Consultant | CEO | Dtechsystems.co

Grapevine: Your Virtual Office Platform

As a Product Lifecycle Management Consultant at Grapevine, I optimize user experience and streamline product workflows within their innovative virtual office platform. My expertise lies in integrating essential tools, fostering a connected workforce, and boosting engagement for remote teams.

Senior Product Lifecycle Management Consultant

ROWW

As a Product Consultant at RoWW, I drive user value and optimize the platform experience for our global product-sharing marketplace. My focus areas include enhancing transaction seamlessness, facilitating global product access, and leveraging real-time demand data to empower our community of users.

Product Consultant

Darussalam Publishers

- Focus on enhancing sales and profitability by developing and implementing key strategies.
- Lead and nurture a team of skilled sales and marketing professionals to create a thriving work environment.
- Build and maintain strong B2B customer relationships, driving customer loyalty and business growth.
Skilled at identifying suitable authors for Darussalam to publish, expanding the company's literary portfolio.

Strategic Consultant for Darussalam Publishers (UK & Europe)

Unifonic

Driving Digital Conversion as a Marketing Consultant for Unifonic

- Functioned as a Digital Marketing Consultant for Unifonic, a leading Saudi Arabian communication platform.
- Instrumental in website development, enhancing the user interface and overall experience.
- Successfully generated leads, positioning Unifonic as the potential next unicorn in the Saudi Arabian market.

Digital Marketing Consultant

Richy Group

- Partnered with a leading Luxury Men's Clothing Brand in Saudi Arabia as an e-commerce consultant.
Led a successful sales campaign, significantly increasing the brand's sales.
- Designed and implemented a robust, user-friendly e-commerce platform that aligns with the brand's business needs.
- Developed a highly automated website, mainly focused on efficiently managing large volumes of orders.

Ecommerce Consultant

The Body Shop

- Led the creation of a high-functioning e-commerce website for The Body Shop's Saudi Arabian division in just 4 months, promoting digital engagement and sales.
- Established a digital bridge enabling efficient communication between The Body Shop's UK headquarters and the Saudi Arabian franchise.
- Provided continuing assistance in the development of a comprehensive digital marketing team, fostering operational excellence.

Digital Consultant

ClickUp Consultant | Software Development Teams | Productivity Strategist. I streamline development workflows, optimize product roadmaps, and boost team efficiency using ClickUp. Clients have seen 20% productivity boosts through my tailored solutions.  Let's optimize your software development processes with ClickUp

Talha Mujahid

Hon Yip Coaching

I work exclusively with Asian professionals to think big and achieve the impossible,

My mission is to help transform lives so that they can create success, prosperity and leave a lasting legacy.

Business & Executive Coach, Speaker

Belron® International

•	Leading the delivery project of ServiceNow deployment and adoption across 19 countries globally with resources including a team of project managers and ServiceNow Developers

•	Liaising with Service Owners in the integration of applications including OKTA, Workday and external ServiceNow instances

•	Leading the Service Design and implementation project of a Global Service Management Office

•	Ownership of project plans, RAID logs and the roadmap backlog

•	Providing advice and strategy to senior leadership on the curation of talent for the project and ToM

•	Liaising with local transformation and technical leads to gather requirements including foundation data, eBonding and agreeing milestones

•	Responsible for the financial forecast of all project related costs and sign-off of third-party works

•	Responsible for the backlog and roadmap of ServiceNow through a global forum and sprint agreement

•	Responsible for negotiation contracts and licenses with ServiceNow and service integrators

ServiceNow Product Owner & Delivery Lead

WorldRemit

• Leading a team of Agile Service Managers with the ownership of multiple Agile and Service Management practices including IPC, Release, Service Transition and Asset & Configuration Management.

• Took a leading role in collaborating with Engineering, DevOps and Infrastructure Directors and VPs leading to the delivery of a redefined Agile Change and Release process resulting in the rapid delivery of over 80% of changes through an automated CI/CD process, whilst also meeting Safeguarding, global auditory and Operational Resilience requirements

• Lead the acquisition, POC, design and implementation of tooling to build a CMDB from scratch with data integration from cloud sources including AWS, Azure, GitHub and EUC

• Exercised vendor management to perform decision analysis and ROI to deliver business change within Infrastructure to upskill all technical teams including Cloud Engineering and DevOps, including negotiating cost-effective resource, budgets and deliverables

• Liaised with agencies and internal talent team to set budgets and lead the hiring of key roles to the Service Management team

Head Of Service Management

Condé Nast

IT Service Management Lead

dunnhumby

EMEA Problem Management Lead, Kepner Tregoe Trainer and CMMI Maturity

Senior Service Manager

Maersk Line

•	Accountable for aligning business and IT KPIs for entire Maersk Line of 33,000+ employees

•	Liaising with product and process owners in identifying and implementing business impact and process KPIs, including Service Operations processes and application owners

•	Coordinating and mediating between cross-functional teams to ensure data accuracy, integrity and agreement prior to data finalisation towards the departmental balanced scorecard

•	Taking a lead on improvement initiatives including ServiceNow request and form designs, cost leadership through automation and building cross-skilling within the team

ITSM Manager - Reporting

Skybox Consulting

Delivering ITSM solutions and eLearning professional training.

Owner

•	Assisted the Problem Manager in designing the problem process from ground-up and educating all global IT groups on best practices 

•	Produced data quality measures for Problems across the organisation and engaged in quality checking across the ITSM spectrum

•	Assisted Service Level Manager in reviewing ServiceNow in line with business services and service offerings

•	Designed and put forward ITSM service improvements with ServiceNow developers

•	Worked with Tableau and reporting analysts on the production and detailed analysis of performance trends, and identifying root causes of SLA failures

•	Took ownership of the KEDB and assisted the Knowledge Manager in maintaining and reviewing knowledge standards

•	Liaised with consultants and the ITSM Lead in drawing up requirements and maturity matrix via gap analysis, to set up clear and measurable targets

Problem/ITSM Consultant

Smith & Williamson

•	Overhauled, designed and implemented ITIL Change and Problem Management for IT Support and integrating Development teams, whilst changing and improving attitudes towards Service Delivery within IT and the Business, of 2000+ employees

•	First point of escalation for Major Incident and Problems and responsible for the success of the entire Support team of 25 support and infrastructure analysts.

•	Overhaul of JML (joiner-movers-leavers) process including the analysis and complete audit of all security groups, hardware, software and access requirements for each business unit

•	Chairing CAB meetings and responsible for the approval of all changes resulting in a 33% reduction of the approval of unready and risky changes

•	Challenging change requests to ensure validity, quality and resources are relevant and sufficient for success as well rejecting changes not fit for purpose or with inadequate planning

•	Taking part in regular development release and SCRUM meetings to monitor changes, ongoing problems and bring attention of any global changes that may affect development platforms

•	Chairing Major Incident meetings and managing the major incident register and relevant teams, to identify and address areas for continual service improvement

•	Introduced and ran a detailed decision analysis over the selection and replacement of the company’s ITSM tool, including providing consultation on early life implementation and end-goal state

•	Producing regular reports for Risk, Operations and Compliance committees for risk and trend analysis

IT Service Management - Incident, Problem & Change

Leading a team of Senior Analysts in the detection and investigation of company-wide Problems, as well as project managing applications deployment. 

Provided advice and took a lead on progressing IT Maturity in Problem Management in line with ITIL, Agile and Kepner Tregoe frameworks and methodologies, with no prior formal Problem Management processes in place. Also developed, introduced and delivered in-house training on ITIL framework and Kepner Tregoe Rational Management and Problem Analysis.

Acting as consultant to Senior IT Management, advising on trend reports (Pareto Analysis and Pain Value Analysis) and general direction and methodologies for establishing and enhancing Problem Management.

Applications & Problem Management Lead

Novae

•	Review authoring, and implementation of Problem Management in the business with no prior mature process

•	Conducting in-depth investigations and root-cause analysis with incident and problem management on high profile business cases

•	Generating proactive trend reports and analysis such as Pareto in identifying potential problems, risks as well as opportunities

•	Practising and introduced Kepner Tregoe rational analysis techniques leading to significant reductions in identifying root causes

•	Assisting and liaising with 3rd-parties, Change Management, Technical Services and Infrastructure teams on all levels during entire process

•	Authored and delivered in-house training to IT Operations on Problem Management life-cycle and best practises

•	Liaising with Service Desk Lead, Technical Services Lead and Business Analysts in identifying and managing major and repeat incidents

Technical Analyst/Problem Management

•	Acted as senior analyst, training and mentoring junior members and point of escalation between Service Desk and Technical to Infrastructure teams

•	Provided 1st-3rd line application and hardware support including Active Directory, VPN and Backup administration within a Wintel environment

•	Provided excellent customer service across all levels

Service Desk Analyst

Helping to Accelerate the Careers of Graduates, Young Professionals and High Achievers to Secure Their Futures in the UK

As the only coach in the UK to work exclusively with international graduates and professionals, my mission is to create a powerful impact by breaking barriers and empowering others to make a positive change, and spread passion to those they touch and inspire.

People that I have helped include British-born, expats and those that have immigrated earlier on in their lives.

The biggest challenges that I have helped my clients overcome (and achieved myself) include: -

- Making positive career and life-changing decisions
- Building businesses and careers to 6-figure incomes
- Getting clear and firm on identity and values
- Successfully managing family/peer expectations and dynamics
- Bouncing back from life situations AND achieve all of the above

taplio

The Battle

Talha Mujahid

Hon Yip

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