Astound Business Solutions 

Sales Director

Stark Leadership Coaching

Executive Leadership Coach

Lumen Technologies

Solution Architech Manager

Verizon Enterprise Solutions

Senior Manager over the Pre-sales Solutions Architects for the West Region, responsible for growing and supporting over $130M yearly revenue. Our team engages and partners with our customers to develop solutions that enhance the business drivers and use technology to connect companies to their customers, delivering high customer satisfaction and best in class services.

Solution Architect Senior Manager

XO Communications

As Sales Engineering Manager for the West Region National and Strategic team, I am responsible for the recruiting, training and development of the team of engineers supporting XO's largest accounts, including the Fortune 500 clients. We use performance based goals to coach and develop the team, while providing ongoing education on complex technologies and products.

Sales Engineering Senior Manager, National West Region

As Sales Engineering Manager, I was responsible for the Pre-Sales Engineers supporting the Direct and Indirect Sales Teams in the Northwest Region, including: San Francisco, Sacramento, Denver, Portland, Salt Lake City, Seattle and Spokane. Recruiting, developing, coaching and assisting Sales Engineers to deliver best in class solutions for highly complex WAN/LAN environments. Involved in the sales cycle from beginning to end, delivering presentations to audiences including C-Level decision makers, discussing customer challenges and developing business solutions to enhance capabilities of client networks and communications. I use performance based goals to coach and develop the team, while providing ongoing education on complex technologies and products.

Sales Engineering Senior Manager

Pre-sales engineer for National and Strategic accounts responsible for the design of complex WAN and voice solutions, including converged services such as MPLS, VPLS. Enterprise SIP, and traditional private line, SONET and wavelength services.. I also leverage managed services utilizing the broad list of IP based products, such as Hosted Security, Hosted PBX and Content Delivery, to form solutions for the customer's voice and data needs. I am involved from pre-sales through implementation, responsible for ensuring the design meets the customer's expectations. I use a consultative sales approach, and continue working with customers to leverage technology to enhance their business flows and drive down expenses.

I have served on the VoIP Subject Matter Expert team since 2009 to assist engineers across the country with complex VoIP solutions, especially Enterprise class SIP trunking.

Senior Sales Engineer

Advanced Communication Solutions

Responsible for running the Service Department for the company, including technical support staff, project managers, network engineers and administrative personnel. Also, I handled all aspects of IT for the organization, maintaining multi-location network and handling technical support group within the organization. Developed and managed Network Services department for company focusing on Wide Area Networks for voice and data applications.

Vice President of Service

Handled all day to day operations of the Service Department, including recruiting, hiring, MBO, customer escalations, dispatching, Tier III technical support and training.

Service Manager

Designed and implemented VoIP systems for Enterprise customers.

Lead Technician

Ameritrend Corporation

Designed and Implemented complex Enterprise class Unified Communication and Contact Center solutions.

Leadership starts from within. As we master our SELF, we become better equipped to not only lead from the front, but also to embrace a higher purpose that focuses the team on a greater good. This unlocks our potential as a leader, and creates a life of abundance.

Some important aspects of my life and career:

*Lifelong learner helping teams drive innovation, leveraging Business Outcome strategies to create new sales opportunities*

*Shaking up the status quo and developing growth mindsets*

*Generating thought provoking digital content related to technology, emotional intelligence and personal experiences*

*In the trenches side-by-side with teams, pushing them to think differently, while always focusing on the clients desired business outcomes* 

*Doing the gritty, detail work, relentlessly practicing, preparing and challenging to drive value for the client*

*Drilling the basics, and tirelessly working to improve*

*Working with the largest technology companies on the planet, delivering value and co-creation where combined outputs drive innovation*

Expertise in Sales. Engineering, Coaching, Development, Performance Management, Business Outcome Sales, Process and Procedure, Subject Matter Expert for VoIP technology, UCC and Cloud Omni-channel Contact Center solutions.

Technology specialties: AR/VR, Autonomous Vehicles (AV) and Unmanned Aerial Vehicles (UAV), Internet of Things, Smart Cities, Artificial Intelligence and Machine Learning (AI/ML), 5G and Private LTE, LAN/WAN Design, Transport: 100G, 10G and 1G, MPLS/VPLS, VoIP Specialist, Network Security, Cloud solutions, Bare Metal, SIP trunking, Ethernet, Transport, Wavelength, Routing and Switching

Tim West

Bridging Gaps & Building Bonds | Communication Consultant for Executives, HR Leaders & DEI Directors | Creating a Culture of Connection, Inclusion & Belonging | Available for Coaching | Training | Speaking |

People need to feel seen and heard.

Communication is critical.

Wrong doesn't cut it. 

You gotta get it right. 

Sometimes you need another opinion. You need a new perspective. You need a different point of view.

Let's get real: There are times when you need an outsider to drive your inside game.

Figuring out what to say and how to say it is a beast, especially when it comes to successful messaging because effective communication can be a real pain in the rump.

Discovering the best way to communicate with your crew, captivate your clients, and connect with the world that exists outside of your organization (as well as your personal thought bubble) can feel like a mind-numbing maze, especially with regard to equity, inclusion, and belonging in the digital age. 

This is where I come in to help.

With the mind of a scientist, the heart of coach, and the spirit of a savvy strategist, I talk the talk and walk the walk in ways that will take your business or personal communication project to the next level.

Through customized workshops, presentations, and consulting sessions, I’ll help you discover what works and doesn’t work for your unique situation. 

A master educator and recognized expert in message development for ethical team building, diverse leadership presence, and inclusive audience engagement, I have been coaching on the art and science of communication for 20+ years. 

I have worked with corporations, higher education institutions, and I’ve even had the distinct privilege to work with homeless women who are survivors of sexual abuse—one of the greatest honors in my life.

If you could use an honest perspective, then please reach out today. I can’t wait to hear your story and help you come up with original strategies and savvy solutions that work for you.

At this point, that voice in your head is asking:

"Why should we work together?"

"What does Dr. J. offer that's unique?"

Answer:

I have an intuitive grasp of the obvious.

I'm a peripheral visionary, which means I see stuff off-to-the-side.

I don't have an ebook to offer you, and I don't have a content template to tempt you, because my vision board was burned at the stake...by my mom.

You might be thinking: "Was that a joke?"

Yeah, a bad one.

But what I do is no joke...

I'm in the business of belonging by connecting people, one conversation at a time. 

I've developed a simple sauce that has helped over 18,897 people connect in the moments that matter most.

I'm available for coaching, workshops, and talks.

If you could use a helpful perspective that works, then reach out today.

taplio

The Battle

Tim West

Dr. J. Rodríguez, Ph.D. 💬💥

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