Astound Business Solutions 

Sales Director

Stark Leadership Coaching

Executive Leadership Coach

Lumen Technologies

Solution Architech Manager

Verizon Enterprise Solutions

Senior Manager over the Pre-sales Solutions Architects for the West Region, responsible for growing and supporting over $130M yearly revenue. Our team engages and partners with our customers to develop solutions that enhance the business drivers and use technology to connect companies to their customers, delivering high customer satisfaction and best in class services.

Solution Architect Senior Manager

XO Communications

As Sales Engineering Manager for the West Region National and Strategic team, I am responsible for the recruiting, training and development of the team of engineers supporting XO's largest accounts, including the Fortune 500 clients. We use performance based goals to coach and develop the team, while providing ongoing education on complex technologies and products.

Sales Engineering Senior Manager, National West Region

As Sales Engineering Manager, I was responsible for the Pre-Sales Engineers supporting the Direct and Indirect Sales Teams in the Northwest Region, including: San Francisco, Sacramento, Denver, Portland, Salt Lake City, Seattle and Spokane. Recruiting, developing, coaching and assisting Sales Engineers to deliver best in class solutions for highly complex WAN/LAN environments. Involved in the sales cycle from beginning to end, delivering presentations to audiences including C-Level decision makers, discussing customer challenges and developing business solutions to enhance capabilities of client networks and communications. I use performance based goals to coach and develop the team, while providing ongoing education on complex technologies and products.

Sales Engineering Senior Manager

Pre-sales engineer for National and Strategic accounts responsible for the design of complex WAN and voice solutions, including converged services such as MPLS, VPLS. Enterprise SIP, and traditional private line, SONET and wavelength services.. I also leverage managed services utilizing the broad list of IP based products, such as Hosted Security, Hosted PBX and Content Delivery, to form solutions for the customer's voice and data needs. I am involved from pre-sales through implementation, responsible for ensuring the design meets the customer's expectations. I use a consultative sales approach, and continue working with customers to leverage technology to enhance their business flows and drive down expenses.

I have served on the VoIP Subject Matter Expert team since 2009 to assist engineers across the country with complex VoIP solutions, especially Enterprise class SIP trunking.

Senior Sales Engineer

Advanced Communication Solutions

Responsible for running the Service Department for the company, including technical support staff, project managers, network engineers and administrative personnel. Also, I handled all aspects of IT for the organization, maintaining multi-location network and handling technical support group within the organization. Developed and managed Network Services department for company focusing on Wide Area Networks for voice and data applications.

Vice President of Service

Handled all day to day operations of the Service Department, including recruiting, hiring, MBO, customer escalations, dispatching, Tier III technical support and training.

Service Manager

Designed and implemented VoIP systems for Enterprise customers.

Lead Technician

Ameritrend Corporation

Designed and Implemented complex Enterprise class Unified Communication and Contact Center solutions.

Leadership starts from within. As we master our SELF, we become better equipped to not only lead from the front, but also to embrace a higher purpose that focuses the team on a greater good. This unlocks our potential as a leader, and creates a life of abundance.

Some important aspects of my life and career:

*Lifelong learner helping teams drive innovation, leveraging Business Outcome strategies to create new sales opportunities*

*Shaking up the status quo and developing growth mindsets*

*Generating thought provoking digital content related to technology, emotional intelligence and personal experiences*

*In the trenches side-by-side with teams, pushing them to think differently, while always focusing on the clients desired business outcomes* 

*Doing the gritty, detail work, relentlessly practicing, preparing and challenging to drive value for the client*

*Drilling the basics, and tirelessly working to improve*

*Working with the largest technology companies on the planet, delivering value and co-creation where combined outputs drive innovation*

Expertise in Sales. Engineering, Coaching, Development, Performance Management, Business Outcome Sales, Process and Procedure, Subject Matter Expert for VoIP technology, UCC and Cloud Omni-channel Contact Center solutions.

Technology specialties: AR/VR, Autonomous Vehicles (AV) and Unmanned Aerial Vehicles (UAV), Internet of Things, Smart Cities, Artificial Intelligence and Machine Learning (AI/ML), 5G and Private LTE, LAN/WAN Design, Transport: 100G, 10G and 1G, MPLS/VPLS, VoIP Specialist, Network Security, Cloud solutions, Bare Metal, SIP trunking, Ethernet, Transport, Wavelength, Routing and Switching

Tim West

Global Trends Magazine, GTM

As a Youth Development Columnist, I write thought-provoking articles that explore issues impacting young people today. My goal is to raise awareness, spark meaningful conversations, and offer insights that inspire positive change and growth in youth development.

Editorial Columnist - Global Trends Magazine Editorial Team

JP Coaching & Leadership

As a skilled professional with decades of experience in both Proposal Management and Talent Development, I bring a unique blend of expertise to help organizations thrive in competitive environments. Whether through developing talent or crafting winning proposals, my mission is to unlock the full potential of individuals and teams, driving success and excellence in every endeavor.

Mastering Proposal Management & Methodology Creation ✍️

🔹 Empowering Companies with Winning Strategies:
Guiding companies toward success by instilling winning proposal management strategies. My role involves consultation, training, and transformational guidance rooted in best practices.

🔹 Catalyzing Re-engineering and Excellence:
Empowering companies to re-engineer bid and proposal processes. I coach teams to optimize their capabilities, creating streamlined, effective workflows that enhance performance.

🔹 Championing Proposal Methodologies:
I specialize in documenting processes and creating robust, tailored methodologies for Proposal Management, ensuring efficient, effective, and win-win outcomes that drive sustained excellence.

Talent Management & People Development ✨

🔹Crafting Transformational Development Programs:
Expertly designing and implementing performance management and development initiatives, including dynamic onboarding, mentoring, tailored training, and career path creation. Nurturing competencies to align individual and organizational growth, I amplify engagement and succession readiness.

🔹 Empowering Leadership and Growth:
Guiding individuals through personalized coaching, job shadowing, and innovative training. I foster a culture of engagement, fueling professional development and empowering teams to excel.

🔹 Nurturing Succession and Excellence:
Elevating organizations through comprehensive performance reviews that nurture talent and cultivate successors. My strategies drive engagement, innovation, and a robust pipeline for future leadership.

Senior Consultant in Proposal Innovation & Talent Empowerment

PMI Central Iowa Chapter

🔹 Elevating Professional Development through Dynamic Training:

As a Business Partner for the PMI Central Iowa Chapter, I am dedicated to fostering growth. 
My role involves being a Trainer and Speaker, focusing on the PMI Talent Triangle. I passionately cover the critical areas of Professional Development Units (PDS), emphasizing "Power Skills and Business Acumen." 

Through these transformative sessions, I empower professionals to excel in their careers and seize new opportunities.

Business Partner

Harvard Business Review

Influencing Management and Leadership Content

🔹 Guiding Insightful Content Development:
As an Advisory Council Member for Harvard Business Review (HBR), I am privileged to shape HBR's impactful content. Drawing on my expertise, I contribute my perspective on management and leadership, enriching the content landscape. My role involves providing research insights and collaborating with HBR to craft innovative content and products that drive excellence in the world of business.

Harvard Business Review - Advisory Council Member

🔹 Fostering Growth and Excellence Across Continents:
In my role spearheading people and organizational development across Central Europe, Middle East, and Africa, I orchestrated transformative initiatives. These included the design, implementation, and leadership of a comprehensive People Development & Growth program. This encompassed strategic hiring, seamless on-boarding, targeted training, compliance, and engagement surveys analysis. 
The outcome was remarkable, with a 10% YoY surge in People Growth and significant reductions in Attrition and Employee Turnover.

🔹 Driving EMEA-wide Talent Transformation:
As Program Leader for the EMEA Talent Management pool, I led a transformational program with a focus on Re-Skilling, Up-Skilling, and New-Skilling. 
Empowering talent with the skills needed to thrive in an evolving landscape, I contributed to the development of a future-ready workforce.

People & Organizational Development Manager | Central Europe, Middle East, Africa

🔹 Strategic Integration and Amplification:
As the Chief of Staff for CEMA Sales Operations, I seamlessly integrated initiatives across the organization and acted as a force multiplier for the Sales Operations Director. Engaged in strategic planning and major projects, I contributed to enhancing operational efficiency.

🔹 Reporting Excellence and Organizational Cohesion:
My oversight extended to the creation, assimilation, and distribution of quarterly organizational reports and meeting materials. This role played a pivotal part in fostering organizational cohesion and aligning teams towards common goals.

Chief of Staff | CEMA Sales Operations

🔹 Driving Transformation through Change Leadership:
In my role as Change Management Lead for Central Europe, Middle East, Africa (CEMA) Sales Operations, I steered the successful adoption of new processes and initiatives. Guiding a high-performing Change Management Team, I ensured seamless execution, achieving business plan targets and delivering exceptional customer experiences.

🔹 Empowering Leadership and Performance:
Mentoring Sales Operations and Sales leaders, I imparted effective leadership and change management skills. By meticulously monitoring and enhancing KPIs, I elevated team performance and operational excellence.

🔹 Empowering Continuous Improvement and Collaboration:
I developed and executed training programs, fostering a culture of continuous improvement and professional growth within sales teams. My focus on operational efficiency and cross-functional collaboration fortified organizational effectiveness.

Change Management Lead | Central Europe, Middle East, Africa Sales Operations

Hewlett Packard Enterprise

🔹 Achieving Excellence through Leadership:
I led a dynamic team of 15 individuals, propelling us toward strategic business objectives through visionary planning and execution. Infusing a spirit of collaboration and innovation, I sparked continuous improvement initiatives that raised the bar for our performance.

🔹 Elevating Leadership and Performance:
I mentored team leaders, empowering them with enhanced leadership and management acumen. By closely monitoring KPIs and orchestrating improvements, I honed operational excellence for our team.

🔹 Fostering Cross-Functional Synergy:
I championed localized selling approaches through cross-functional collaboration, leveraging data insights for informed strategies. This approach streamlined processes, optimized resources, and fueled operational efficiency.

🔹 Empowering Skills and Client Relations:
Through bespoke training programs, I elevated team competencies while nurturing strong client relationships. This customer- centric approach ensured alignment with client needs and sustained excellence.

Head of Sales Operations | Greece & Cyprus

Driving Excellence in IT Projects

🔹 Leading Multidisciplinary Excellence:
At the helm of a diverse team of 10 to 15 business professionals, I led the development of comprehensive proposals for local and international IT projects, ranging from $10M to $300M. My leadership catalyzed innovation and precision, ensuring the creation of compelling solutions.

🔹 Catalyzing Efficiency and Customer Satisfaction:
As a pivotal EMEA Core Team member, I achieved Six Sigma Green Belt Certification. By designing and implementing a standardized Proposal Management Process, I streamlined sales efforts and elevated customer satisfaction. Change management initiatives under my guidance ensured the seamless adoption of new processes.

🔹 Empowering Change and Collaboration:
I championed change management, collaborating closely with business leaders to usher in process enhancements. My influence transformed the landscape, fostering efficiency, precision, and a commitment to excellence.

Strategic Proposal Center Manager

Ideal Group SA

Managed end-to-end relationships with prominent groups, including LATSIS GROUP (EFG Eurobank, Lamda Development, SETE), and INTRACOM Group.

Key Account Manager

INTRASOFT International

Led the development, planning, and implementation of projects in the public and private sectors. Coordinated daily with development teams, executed projects within deadlines and budgets, and adeptly managed project proposals and plans. Expertise in Public Procurement Processes and Regulations.

Senior Project Development Manager

PepsiCo (PFI)

Oversaw daily sales force support, order processing, sales reporting, and market share compilation. Led exports and supported Marketing on events. Managed a team of four, driving performance and daily activities.

Sales Support Expertise | Team Management

With a wealth of experience in both Proposal Management and Talent Development, I bring a unique blend of strategic vision, operational excellence, and people-centric leadership. My career is a testament to my dedication to transforming business processes and nurturing professional growth, driving success and innovation across regions.

Mastering in Proposal Management and Talent Development Across Regions ✨

🔹Strategic Leadership: Directed transformative projects to elevate proposal centers, ensuring the 
implementation of best practices and innovative methodologies.
🔹Team Leadership: Successfully led country Proposal Managers and regional Proposal Centers, 
     fostering a collaborative and high-performance culture.
🔹Process Optimization: Developed and refined future-state proposal processes aligned with Project 
     Optimize Objectives, ensuring seamless execution.
🔹Initiative Deployment: Launched and managed strategic initiatives that streamlined proposal support, 
     standardized methodologies, and promoted best practices.
🔹Performance Monitoring: Monitored performance metrics across regions, identifying strengths and 
     weaknesses, and executing action plans for continuous improvement.
🔹Innovative Solutions: Leveraged tools like HP Dynamics reports to proactively address sales support 
     needs, introduced a comprehensive proposal content library, and increased partner awareness.

Empowering Teams and Cultivating Future Leaders ✨

🔹Competency Development: Conducted training sessions, workshops, and developed comprehensive 
     scorecard reporting to enhance the skills and expertise of professional resources.
🔹Talent Growth: Focused on professional certifications and best practice sharing across countries and 
     regions, significantly boosting team capabilities and value to sales teams.
🔹Mentorship & Coaching: Acted as a mentor and coach, guiding team members towards achieving 
     their full potential and fostering a culture of continuous learning and development.
🔹Strategic Planning: Developed and implemented action plans to address skill gaps and optimize team 
     performance, ensuring alignment with business objectives.
🔹Cultural Transformation: Drove initiatives that promoted a culture of excellence, collaboration, and 
     innovation, positioning teams for sustained success and growth.

My mission:💫

To inspire and lead teams towards excellence in both Proposal Management and Talent Development, fostering innovation, and driving business growth through strategic process improvements and people-centric leadership.

taplio

The Battle

Tim West

Ioanna Petrochilou

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