Acouspin

- Demand generation Marketing
- SEO optimization, Digital Marketing strategy, Campaign management and Website development.
- Market analysis: conduct comprehensive market analysis to understand competitors' marketing strategies, identify customer pain points, trending keywords, and key industry events. Discuss and brainstorming how to bring product to market.

Digital Marketing Freelancer

Mimi Hearing Technologies

- SEO optimization: On-page SEO optimization, SEO audit, technical SEO, keyword research, SEO-focused contents, monitor and updates.
- Performance Marketing (Google Analytics, Google Tag Manager, LinkedIn, Meta, Looker Studio, Search Console and other relevant data sources). Identify the key performance metrics that are relevant to digital marketing goals, dive deep into the collected data and pinpoint areas where performance can be enhanced. Use findings to develop actionable suggestions for improvement.

Kempower

- Marketing strategy (global digital marketing strategy: paid ads, SEO content strategy, lead generations and nurturing).
- Brand management: coordinate with creative agency to renew Kempower branding from all perspectives (UX/UI experience, videos, branding online/printed materials, website, social media contents, reports etc.).
- Content production: create visual contents (videos, animations, documentations, sales presentation, social media contents), write SEO focused contents. 
- Manage and develop SEO & SEM process for different customer funnels in B2B (Google Ads campaign, SEO content, PPC campaign across social media channel, contents in digital channel, conversions tracking result in marketing automation).

Marketing Specialist - Digital Marketing & Graphic Design

AINA PTT

- Writing content (for lead generation & SERP - search engine result pages), and making corresponding visual assets.
- Developing SEO process (monitoring keywords, paid ads, SEO contents, follow competitors, and track the impact of SEO activities to business objectives)
- Building PPC marketing campaign strategy for Google Display Network. Creating different ad types for the campaign (video, banner, text).
- Designing and producing creative video and animation for all marketing channels 
- Collaborating with engineers, developers, marketeer, sales to develop a new application. 
- Conducting UX research and responsible for UI design. 
- Creating visual assets and online/offline marketing materials including website, emails, banners, presentation, press release, print ads. 
- Managing company website on WordPress (update new information, blogs, graphics etc.).

Growth Marketing Specialist/ Visual Marketing Designer

Ainak Oy

- Creating captivating Promotional Materials and Sales Presentations
- Generating new customer experience for Ainak mobile and web app
- Building and developing brand identity in collaboration with management team
- Working alongside Sales team to manage Sales funnel. 
- Analyzing and creating plans for engaging different target markets
- Explore new ways to creatively reach more potential customers
- Participating at booths at trade shows to demonstrate the quality and uses of a product

Sales And Marketing

ZEDGE

- Building User Personas through Quantitative & Qualitative research 
- Collaborating with senior designer and engineer to deliver the right design.

UX Design Intern

Helvar

- Researching and Designing Infographics for Helvar's lighting solutions Sales Presentation Templates. The objective of thesis is to improve the communication between Sales people and customers in Sales Presentation. 
- Doing Quantitative Research with SPSS

Visual Planner/ Master's thesis worker in visual communication

Vantaan kaupunki - Vanda stad - City of Vantaa

Personal Assistant

Jenkatehdas Oy Helsinki

	Conducting marketing analysis and marketing strategy 
	Social Media Analysis
	Competitor Analysis

Marketing Assistant

The British International School

Working closely to customer services and being versatile in solving assigned tasks

Marketing Internship

I'm a marketeer who love design. Got Communications degree at one of the leading business school in EU, I surprised my friends when I chose my part in between Marketing and Design. Whether it's about creating creative marketing materials or generating a new Digital Marketing strategy, I always give 100% myself into that. I simply have a strong belief in the growth-mindset and it gives me that vibe not to be afraid of learning new things. I know how to make aspiration and make it attainable. Design is always my best language, and I take it to everything I do - either to make a page to get on top of the Google SERPs or manage creative retargeting ads ideas.

Thy Nguyen

GameInfluencer

GameInfluencer is a full-service influencer marketing agency specializing in games. With direct relationships with content creators across gaming, fashion, beauty, tech, fitness, lifestyle, and more, we enable our clients to reach a global audience. At GameInfluencer, we create and execute impactful influencer marketing campaigns with unique talents for game publishers, amplifying their games and products worldwide.

My duties included, but are not limited to, the following:
- Plan, coordinate, and implement full-cycle influencer campaigns across platforms (such as YouTube, TikTok, Twitch, and Instagram), including developing creative concepts for sales proposals and overseeing campaign execution.
- Develop tactical campaign strategies within various budgets, source and select suitable creators, and collaborate with the Influencer Relations team.
- Consult advertisers on influencer marketing strategies across all relevant platforms while evaluating campaigns through controlling and performance analyses.
- Develop concepts and formats focused on gaming, create marketing ideas and business models, ensure knowledge transfer within the company, and manage customer communication from onboarding to upselling.
- Conduct market research and spearhead new service offerings, such as UGC campaigns, in various regions and languages.

Campaign Manager

Matchmade

Matchmade's marketplace connects social media creators with advertisers and brands. Using sophisticated data analysis, Matchmade matches brands' products with relevant creators based on their audience in high volumes, making creator marketing scalable, predictable, and repeatable.

My duties included the following:
- Led the Creator Operations team (Campaign Operations and Support). Set and monitored team KPIs, as well as hired and trained new members.
- Oversaw the creator-facing side of the business and handled all creator-related escalation. Represented the creators externally and internally to ensure their needs and concerns were heard and addressed.
- Built the foundation and grew an engaged creator community on different channels. Gathered and analyzed feedback from the creators to continuously improve their experience and satisfaction.
- Identified bottlenecks and eliminated them through better tooling, process, and automation.

Senior Campaign Operations Manager

As the first Campaign Operations Manager of the team, my duties include the following:
- Built and improved campaign documentation and guides for creators; ensured all creators received a clear, concrete and comprehensive brief for all campaigns.
- Answered creators’ campaign-related queries; solved issues and misunderstandings that arose
- Reviewed creators’ content and gave them feedback

Campaign Operations Manager

Rens Original

Rens Original is the World's first waterproof sneaker made from coffee. We've all been drinking it, now it is time to wear it.

My duties include the following:
- Formulated business strategy with the executive team and supported fund-raising and other executive activities.
- Analyzed data and designed new processes and policies to optimize staffing, improve product quality, and increase efficiency, productivity, and profitability.
- Maintained organizational relationships and oversaw daily activities of 8 cross-functional teams: Operations, HR, Customer Services, Finance, Logistics, Legal, Production, and Sales.
- Arranged and managed agreements & contracts to ensure compliance with local and international laws; led 15+ IPR projects to strategically obtain Trademark and Design Patents in North America, Australia, Europe, and Asia in cooperation with international law firms and attorneys.
- Established, grew, and managed relationships with customers, vendors, partners, and other external stakeholders.
- Conducted hiring and employee onboarding. Mentored team members and supported teams to reach their full potential and increased employee engagement.

Head Of Operations

- Researched and identified new business opportunities - including new markets, growth areas, trends, customers, partnerships; found new ways of reaching existing markets.
- Contacted and retrieved potential clients to establish rapport; supported communication and taking care of existing partners.
- Liaised with the finance team, R&D, warehousing, and logistics departments.
- Assisted in legal matters; working closely with international firms to guarantee smooth market penetration and product development.

Business Development Manager

- Provided high-level secretarial supports; managed the extensive and complex appointment and travel schedule including travel documents.
- Supported material creation; preparing data & reports, presentation materials, and meeting minutes.
- Coordinated and arranged internal and external meetings and events.
- Supported administrative tasks; filed and retrieved documents and reference materials, invoices, and travel expenses management. Monitored financial, banking, funding, and accounting processes.
- Oversaw office facilities.
- Assisted in Production and Logistics.

Executive Assistant

Small Giant Games

Small Giant Games is a mobile game studio known for its award-winning & chart-topping mobile game title "Empires & Puzzles". Believing that small, skilled, and independent teams can accomplish gigantic things, Small Giant Games brings years of experience to the table, aiming to give people gaming experiences they simply won’t forget.

My duties include the following:
- Supported 2M+ daily active players basis across multiple platforms.
- Untangled payment transactions, account security, player safety, and moderation tasks. 
- Maintained the game knowledge articles and assisted in the upkeep and optimization of the player support systems and processes.
- Delivered player feedback to the teams and analyzed bugs reports, and supported the team to provide solutions.
- Integrated with cross-functional teams while serving as the voice of the players within the organization.

Player Support Agent

- Supported 2M+ daily active players basis across multiple platforms, solving their problems.
- Stayed on-track with game updates, implementing procedures to support players about upcoming topics/known issues when needed.
- Assisted in writing Macros, FAQs, and announcements.
- Delivered player feedback and bugs reported by players to the teams, and supported them to provide solutions.
- Integrated with cross-functional teams while serving as the voice of the customer within the organization.

Player Support Assistant

SantaPark Arctic World

SantaPark Arctic World is a family-owned company located in Rovaniemi, Finland, offering extraordinary hospitality experiences conducted with uncompromising professionalism down to the last detail since 1997. Our mission is to make every moment of your stay a lifelong memory.

My duties include the following:
- Promoted products and services to new clients.
- Engaged customers to assess their needs and ensured exceptional experiences following the company's theme.
- Conferred with customers to provide information regarding products or services, managed orders, bookings, and obtained details of complaints
- Assisted Operations team with organizing private events for groups of 25-300 guests

Customer Service Representative

Sun Enterprises B.V

Sun Enterprises B.V is a leading manufacturer and supplier of leather, locks, silk & jewelry components in Europe. The company is specialized in the B2B market, offering an extensive selection of high-quality beads, leather styles, and jewelry parts and the possibility of product customization based on specific needs.

My duties include the following:
- Communicated and managed various international clients.
- Coordinated operations between suppliers and B2B customers.
- Supported B2B sales and handled questions/complaints.
- Communicated with third-party service providers. 
- Created marketing materials for the company's fairs and online marketing

Sales and Marketing Assistant

InterContinental Asiana Saigon

Food And Beverage Assistant

Hi there!

With over 6 years in Customer Support, Marketing and Operations, I have sharpened my expertise across various sectors (Games, Tourism, Hospitality, Digital Marketing, E-commerce, and Fashion). My diversified experience is more than just knowing different industries: I have a proven track of managing complex projects and pioneering operational excellence to enhance user experience, increase customer satisfaction, and grow brand awareness. During my career, I have been a part of several support and promotion projects for multiple game titles across platforms from international companies, such as SEGA, Zynga, Nordeus, Krafton, Amazon Games, HoYoverse, Dream Games, Keen Games, Wooga, as well as gaming-related products from Opera GX, Nitrado, and HAVIT.

I embrace challenges with a strategic and thoughtful mind mixed with a bit of resourcefulness. My proactive, solution-seeking approach means I do not just wait for challenges to arise; I anticipate them and address potential issues before they escalate. This, combined with my hands-on attitude, ensures that tasks are completed efficiently and proficiently. I also love transforming problems into possibilities, fueled by a relentless spirit and a desire for growth. For me, taking the lead is not just a responsibility but a genuine passion. Additionally, my team-oriented mindset and ability to work independently ensure I can adapt and contribute to varied operational dynamics.

People are at the core of everything I do. I'm deeply committed to creating spaces where everyone feels included, valued and supported, allowing individuals to flourish. I enjoy fostering positive and encouraging organizational cultures and, making meaningful connections, witnessing the uplifting sight of motivated and happy individuals.

Outside the professional realm, I'm a gaming enthusiast and love immersing myself in various games, whether on PC, console, or mobile. Games like Dota 2, Empires & Puzzles, Merge Mansion, Small Town Murders, Deponia and Assassin's Creed 4 are some of my favorites. I have a soft spot for animals and share my home with a rescued dog. I'm also a part-time metalhead, a serial thrifter, a food nerd, and a proud plant parent, caring for over 50 plants.

I am keen to explore new horizons, both remote and on-site, particularly in the Helsinki - Uusimaa region. Here, I aim to contribute my seasoned expertise and continue my journey of honing my skills. If you're looking for someone with a blend of experience, passion, vision, and good vibes let's connect!

taplio

The Battle

Thy Nguyen

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