Aabasoft

Executive Director

Customer Experience implementation in product and services of the company

Overlooking business operations 

To promote objective of the company. 

Overlooking business compliance

Director - Business Services

BNI India Official

Support the growth of BNI in Cochin region

Guide and mentor chapter members on policies and procedures of BNI and help them run BNI activities 

Overlook the operations of Chapter 

Support Executive Director in operational & compliance matters

Director Consultant 

Assist Director Consultant in their activities 

Help chapter to grow

Support Ambassador

Founding Vice President 

AOF MEDIA

Business Development activities 

Overall responsibility in growth of the organization

Investor

OFABI

Customer Experience Implementation 

Research and experiment new features required for product improvement

Co-Founder

HCL Technologies

Tier 1 support for Network Issues 

Escalation of issues to concerned team and followup for resolution. 
Was responsible for Customer Satisfaction

Support Engineer

I’m Thomas V Zachariah — Executive Director at Aabasoft, a 23-year-old IT & ITeS powerhouse, where I lead our Business Services (ABS) division. We deliver tech-enabled contact center/call center, CX, and back-office solutions across industries — BFSI, ISP, healthcare, aviation, government services, retail, and more.

My passion lies in helping organizations scale faster, serve smarter, and grow stronger by combining people, process, and technology. Whether it’s managing a 24/7 multilingual helpdesk, driving collections & recoveries, handling citizen services, or supporting critical healthcare and ISP operations, we focus on creating frictionless, customer first experiences.

What I’m Known For:

• Building and scaling multi-industry contact centers that deliver measurable outcomes 
• Transforming customer journeys through data-driven process design & automation
• Partnering with enterprises and governments for mission-critical service delivery
• Developing leaders and cultivating a culture of ownership and excellence

I am also a BNI Director Consultant, actively involved in Kerala’s entrepreneurial ecosystem, and a regular speaker/panelist on career, innovation, technology, and the future of customer experience.

Let’s Connect:

If you are exploring outsourcing, CX improvement, or scalable operations, I’d love to exchange ideas and collaborate to create meaningful impact.


Thomas Zachariah

Crazydes - Global UX UI Design Studio

Crazydes is a global UX UI design studio based in Cochin, India. 

Working with clients from US, Netherlands, Germany, Ireland, Finland, Qatar, Saudi Arabia, Oman, India and Australia

Our core expertise is on user experience design, UX Audit, user interface design for websites, applications. Apart from the regular mobile application design, we do work interfaces for data visualisation, enterprise web applications and wearables.

CEO / Founder

PPC Kit

- Translating concepts into wireframes that lead to intuitive user experiences
- Designing and delivering wireframes, user stories, user journeys
- Taking a user-centered design approach and testing the designs
- Collaboration with other team members and stakeholders

Senior UX Consultant

- Working remotely and helping the entire team on the user experience of the product

UX Consultant

Web Artistic Technosol Pvt. Ltd

UX Designer

Freelancer

UI Designer

As the CEO and Founder of Crazydes Design Studio, I lead a team of talented UX UI designers who create user-centric and visually appealing digital products for clients across various industries and regions. With over eight years of experience in UX UI design and consulting, I have developed a keen eye for identifying user needs, pain points, and opportunities, and translating them into effective solutions that deliver value and satisfaction.

My mission is to help startups and SMEs launch and grow their digital products with better user experience and product strategy. I have worked with clients from US, Ireland, Finland, Qatar, Saudi Arabia, Oman, India, and Australia, on projects ranging from websites and mobile applications to data visualisation, enterprise web applications, and wearables. Some of my notable clients include Federal Bank, Qatar Rails, Trio, Quality, and Rawsqueezed. I also hold certifications in User Experience from Accenture, Enterprise Design Thinking from IBM, and Leadership Mindsets from LinkedIn.

taplio

The Battle

Thomas Zachariah

Jose Thomas

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