I’m Thomas V Zachariah — Executive Director at Aabasoft, a 23-year-old IT & ITeS powerhouse, where I lead our Business Services (ABS) division. We deliver tech-enabled contact center/call center, CX, and back-office solutions across industries — BFSI, ISP, healthcare, aviation, government services, retail, and more.

My passion lies in helping organizations scale faster, serve smarter, and grow stronger by combining people, process, and technology. Whether it’s managing a 24/7 multilingual helpdesk, driving collections & recoveries, handling citizen services, or supporting critical healthcare and ISP operations, we focus on creating frictionless, customer first experiences.

What I’m Known For:

• Building and scaling multi-industry contact centers that deliver measurable outcomes 
• Transforming customer journeys through data-driven process design & automation
• Partnering with enterprises and governments for mission-critical service delivery
• Developing leaders and cultivating a culture of ownership and excellence

I am also a BNI Director Consultant, actively involved in Kerala’s entrepreneurial ecosystem, and a regular speaker/panelist on career, innovation, technology, and the future of customer experience.

Let’s Connect:

If you are exploring outsourcing, CX improvement, or scalable operations, I’d love to exchange ideas and collaborate to create meaningful impact.


Thomas Zachariah

Awa k. Ndukwe

AI Solutions | Brand Strategist. (Hiring Executives)🌟

I help CEOs, founders, and leadership teams turn business chaos into clarity, using high-impact brand strategy and future-ready AI solutions. My specialty is guiding fast-growing companies to scale with smarter systems, distinct market positioning, and resilient financial models.

As Executive Director in Brand & AI Strategy with 10+ years in the trenches, I bridge the gap between inspiration and execution so you don’t just dream big, you achieve measurable business growth.

What Sets Me Apart:

Proven frameworks for critical decision-making in uncertain times

AI-powered solutions for revenue optimization and risk management

Precision brand building aligning vision, voice, and ROI

Hands-on experience with global clients in tech, service, and consumer brands

Whether you’re preparing your business for the next market disruption or seeking clarity in your brand’s story, I deliver pragmatic strategies, actionable tools, and real-world insights.

Featured Expertise:

Strategic Planning | Artificial Intelligence | Brand Development & Positioning

Business Model Innovation | Data-Driven Leadership | Client Acquisition

Turnaround & Growth Playbooks | Executive Workshops & Keynotes

Ready to future-proof your brand and business? Let’s connect.

Founder

"All our dreams can come through if we have the courage to pursue them" - Walt Disney. 

Well, like our favorite fairy tale stories, this quote summarizes the story of my life. 

As a young boy, I always had the dream to help people find their voice and make them believe in themselves. "Oh yes, and I hated bullies too". 

But to do that I had to find mine first, and become a better version of myself by implementing the right strategies for growth.

Today I have successfully helped various brands find their voice, connect with their target audience, and built a platform for better sales and conversion. 

I believe we all have dreams, but in order to make dreams come into reality, it needs the implementation of the right strategies.  

Awa's Thoughts Room is where the right strategies are created and implemented for your brand growth ✨️. 

Reach out and let's start a successful journey.

taplio

The Battle

Thomas Zachariah

Awa k. Ndukwe

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