Aabasoft

Executive Director

Customer Experience implementation in product and services of the company

Overlooking business operations 

To promote objective of the company. 

Overlooking business compliance

Director - Business Services

BNI India Official

Support the growth of BNI in Cochin region

Guide and mentor chapter members on policies and procedures of BNI and help them run BNI activities 

Overlook the operations of Chapter 

Support Executive Director in operational & compliance matters

Director Consultant 

Assist Director Consultant in their activities 

Help chapter to grow

Support Ambassador

Founding Vice President 

AOF MEDIA

Business Development activities 

Overall responsibility in growth of the organization

Investor

OFABI

Customer Experience Implementation 

Research and experiment new features required for product improvement

Co-Founder

HCL Technologies

Tier 1 support for Network Issues 

Escalation of issues to concerned team and followup for resolution. 
Was responsible for Customer Satisfaction

Support Engineer

I’m Thomas V Zachariah — Executive Director at Aabasoft, a 23-year-old IT & ITeS powerhouse, where I lead our Business Services (ABS) division. We deliver tech-enabled contact center/call center, CX, and back-office solutions across industries — BFSI, ISP, healthcare, aviation, government services, retail, and more.

My passion lies in helping organizations scale faster, serve smarter, and grow stronger by combining people, process, and technology. Whether it’s managing a 24/7 multilingual helpdesk, driving collections & recoveries, handling citizen services, or supporting critical healthcare and ISP operations, we focus on creating frictionless, customer first experiences.

What I’m Known For:

• Building and scaling multi-industry contact centers that deliver measurable outcomes 
• Transforming customer journeys through data-driven process design & automation
• Partnering with enterprises and governments for mission-critical service delivery
• Developing leaders and cultivating a culture of ownership and excellence

I am also a BNI Director Consultant, actively involved in Kerala’s entrepreneurial ecosystem, and a regular speaker/panelist on career, innovation, technology, and the future of customer experience.

Let’s Connect:

If you are exploring outsourcing, CX improvement, or scalable operations, I’d love to exchange ideas and collaborate to create meaningful impact.


Thomas Zachariah

DealStreetAsia

DealStreetAsia is a Singapore-headquartered subscription-backed digital media and data company that covers the private capital industry (private equity, venture capital, M&A, listings) and the business of startups across Asia.

Account Manager & Business Development 

Classplus 

-Working with Youtube & Instagram Creators across the Nation, Helping them Scale their Coaching businesses Organically.

-Developing and fostering partnerships with stakeholders to drive category growth and create mutual value for clients and company.

-Been a part of 0 -1 Scaling of Skills Category & Currently, part of the 1- 100 journey.

-Functioning as a common point between Product, Tech & Business teams to improve customer experience.

-Selling, Upselling & Cross Selling various products to existing clients & prospects.

-Conducting Market Research, User Research & Evaluating Product fit of Newly Developed Tech Products.

Key Account Associate

SSBWINGS

- Planned and executed Social media vision, Driving Brand Discovery and Customer engagement on 
   Instagram.

- Grew Instagram followers from 10k to 22k organically via publishing viral content, Brand 
   Collaborations & Engagement campaigns.

- Generated High quality leads, got on Sales calls & Closed deals for Multiple offline & online 
   courses.

- Hit Multiple Revenue & Admissions benchmarks.

- Managed Accounts, Balance sheet & Community of students.

Social Media Marketing Manager

ApneLog 

Digital Marketing Intern

National Service Scheme

Volunteer

Thanks for showing up on my profile :)

I am a passionate business enthusiast with a knack for helping online content creators scale up their course-selling business through various growth levers, both organic and inorganic. I'm also passionate helping companies achieve their goals through strategic account management and business development. My experience spans both News and Edtech SaaS sectors, with a proven track record of exceeding sales targets, building strong customer relationships, and launching successful marketing campaigns. I'm super obsessed with customers & currently working with DealStreetAsia as an Account Manager and Business development. 

Feel free to drop me a "Hi". I am always willing to connect and engage in meaningful conversations.

taplio

The Battle

Thomas Zachariah

Atmaj Sudhakaran

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