Jackie Hermes

Accelity

We help companies grow faster with bold sales and marketing processes that actually work—not the “push content and say a prayer” method that many agencies use.

Our team is a blend of bold thinkers, creative problem-solvers, and data enthusiasts who love turning challenges into wins. We’re obsessed with helping businesses scale by delivering smart, tailored strategies that convert leads into loyal customers.

With our friendly, hands-on approach, Accelity is more than just a partner—we’re an extension of your team. Whether it’s building brand awareness, generating demand, or optimizing for conversion, we make marketing make sense.

DM me 👉 let’s create something bold together.

Founder & CEO

Just A Girl Inc.

Advisory Board Member

gener8tor

Startup Mentor

Building Brave

Mentor to Female Professionals

The Commons

Mentor

Women's Entrepreneurship Week

Women's Entrepreneurship Week is an event series that spark business and economic growth by showcasing, educating and connecting women entrepreneurs and professionals in Milwaukee, Wisconsin and beyond.

Learn more at https://www.wewmke.com/

Co-Founder

Golden Angels Investors

Advisor

Sweet Monkees

Sweet Monkees are delicious dairy-free cookies made with healthy ingredients, found at select Milwaukee area grocery stores and Milwaukee-area events. I built this business from the ground-up, marketing and successfully selling to over 10 grocery chains over 3 years. In 2014, I sold this business to focus on Accelity.

Owner

Zywave

I managed the marketing department at Zywave. As product marketers, we focused on go to market strategy and brand awareness. In addition, my team created joint sales and marketing communications and demo materials to speak to clients in a meaningful way. The marketing department also manages zywave.com content and Zywave's social media presence.

Head of Marketing

The Market Analyst is a marketing and product management role. I was the analyst on Zywave's best selling product—Broker Briefcase Benefits. In this role, I studied market developments and maintained an understanding of the constantly changing field. In addition, I conducted won, loss, exit, and other partner interviews to gain a deeper understanding of Zywave's broker clients. Another key piece of this role is analyzing product performance monthly to identify hot topics, product usage trends, and focus for content to reinforce product roadmap.

Market Analyst

I worked to brand Zywave as a premiere Milwaukee employer and expand local awareness. Presented at speaking engagements on local campuses, at job fairs, and other volunteer opportunities. I was part of a task force that pioneered Zywave's social media presence by writing vision documents, evaluating reporting tools, holding company-wide training sessions, and creating pages on Twitter, Facebook, and Linkedin.

Recruiting Consultant

GE Healthcare

Worked in the cardiology department to expanded Computed Tomography marketing library by coordinating image layouts and text in customer brochures, Powerpoints, and other materials. In addition, I founded the Marketing Path program to enhance associates knowledge of the role of Marketing in Healthcare. My team led a business improvement project that concentrated on increasing Net Promoter Score in the cardiology department. Finally, I provided sales support for 14 Account Managers who exceeded an sales target of $56 million in 2008.

Sales & Marketing

Growing B2B software co's w/ marketing that *actually works* | founder + CEO @ Accelity | built from $0 to 7-figures with no funding

It all started in 1986 in Lansing, Michigan.

Kidding. (Well, not really, but that’s not how I’m going to start this story.)

I started my entrepreneurial journey with cookies. Really. A vegan cookie company… and I wasn’t vegan (I gave it a shot and dang, it was hard!). I turned four cookie recipes into a business—designing packaging, finding a kitchen and making the cookies, eventually outsourcing production, then selling and establishing distribution to 12 grocery stores around Wisconsin.

The cookies taught me how to hustle. As a 24-year-old MBA, I definitely didn’t picture myself hoisting up tents at farmers markets to hand out $5 bags of cookies, or being the demo lady at the grocery store, but there I was. I still had a full-time job running the marketing department at a SaaS company, and a baby.

I’m so grateful for that experience because the money I made helped me start Accelity. What began as a one-woman consultancy blossomed into a kick-ass team of 20 and counting and a group of amazing, loyal clients all over the US.

LinkedIn has been a HUGE contributor to our growth over the past few years. I got talked into—okay, almost forced; I really, really didn’t want to do it—publishing videos about my entrepreneurial experiences in mid-2018 and have steadily grown an audience since. The LinkedIn community has given me so much love and support and I could not possibly be more grateful for the opportunities.

Outside of my professional life, I was a foster parent for two years and two of my three beautiful kiddos were adopted in Milwaukee. People always ask about hobbies, so here you go: lots of travel, fitness, exploring Milwaukee, and playing a lot of Taco vs. Burrito with my kids.

We help B2B software companies grow faster with bold sales and marketing processes that actually work—not the “push content and say a prayer” method that many agencies use.

We’re different. An agency born from software, our team has years (and years) of hands-on experience working with high-growth B2B software companies.

Want to know how we do it? Check out the links below.

The Outlier Project

The Outlier Project (TOP) is an exclusive community for ambitious professionals committed to continuous growth, leadership excellence, and meaningful connections. Join a network of high-achievers who believe people are a company’s greatest asset and drive success through collaboration and shared insights. 

Learn more at theoutlierproject.live

Member

Verint

•	Collaborated with account executives and stakeholders to align solution architecture with business goals, ensuring seamless integration and adoption from discovery through key opportunity milestones.
•	Designed and led pre-sales technical engagements, delivering AI-driven and micro-workflow solutions to solve customer challenges and drive new business.
•	Enabled successful technical demonstrations and POCs by partnering with sales and technical teams to showcase solution capabilities.
•	Guided clients in AI and automation strategies, leveraging industry best practices to optimize workforce productivity and CX automation.
•	Produced high-impact technical documentation, including RFIs, RFPs, and Solution Design Documents to support complex sales engagements.
•	Developed and influenced high-value opportunities ranging from $250K to $25M, overseeing product complexities and ensuring strategic alignment with customer needs.

Solution Architect

Solution Consultant

Waterfield Technologies

Spearheads discovery sessions with prospective customers and creates technical RFIs, RFPs, and SOWs to drive sales across 50 UCaaS, CCaas, UC, CX, UX, and premise equipment product lines – Trillo, Alvaria, etc. 
➟ Collaborates closely with the sales team to emphasize organizational strategy with competitive landscape and to qualify opportunities at key milestones with solution fit and relationship with the customer. 
➟ Increased internal collaboration by supporting the handoff from Sales to the Implementation Provider including Professional Services, Implementation Teams, and Customer Success.

Solutions Consultant

Splan Inc.

Lead customer implementation service delivery for Visitor Management SaaS product, providing management and oversight of implementation projects.
➟ Partnered with Sales Team, Customer Success, Marketing, Product, and Engineering teams to identify, understand, and prioritize customer requirements into managed deliverables. 
➟ Implemented and Maintained project schedules and risk/issues for strategic customers.
➟ Enhanced customer satisfaction and expanded partner/client relationships with revamped onboarding process and customer trainings via webinar series.

Director of Professional Services

JM Family Enterprises, Inc.

Monitored technical direction for the overall management of multiple infrastructure technology project initiatives including SaaS, PaaS, IaaS, and premise business solutions. 
➟ Technology Projects included platforms & OS (Linux/Windows), Office 365, G-Suite, AWS Cloud, virtualization technologies (VMWare), telephony & voice, network, storage technologies, digital workplace, WAF, collaboration software, RPA, and EHS solutions.

Infrastructure Solution Delivery Architect

Intradiem

Spearheaded software installation, integration, and configuration of SaaS solutions with 3rd party software. 
➟ Integrated ACD & WFM providers from Aspect, Avaya, Cisco, Genesys, I3, NICE, & Verint. 
➟ Collaborated closely with Sales Teams and Success Managers serving as a SME for project lifecycle.

Systems Integration Engineer

Aspect Software

Promoted to serve as a SME across upgrades, new installations, and multisite implementations and lead technical teams of 4-6 across multiple projects. 
➟ Personally selected to participate in a Program Management Beta Software Programs from initial design through GA release and created ClearQuest cases for product enhancement and defects. 
➟ Lead document audits in person and remotely with multidisciplinary teams for implementation and configuration of different software solutions.
➟ Position eliminated due to a reduction in force after 3 mergers.

Principal Implementation Consultant - Global Operations 

Developed strategic and tactical plans for IT solutions within the contact center solution. 
➟ Initiated and coordinated document audits on install/configuration to increase efficiency and supportability of process.

Senior Implementation Consultant – Americas Implementation Services

Oversaw development, maintenance, and support of applications after installation at client site. 
➟ Integrations included ACD, CTI, WFM, and Quality Management providers - Aspect, Avaya, Cisco, Genesys, I3, NICE, & Verint

System Integration Manager – The Americas Field Operations

Simultaneously managed multiple $250K-2.5M technical contact center life cycle implementation projects for customer and partner relationships.

Senior Project Manager – Professional Services

Technion Communications Corporation

Helmed IT functions and the $3M infrastructure expansion for 6 call center locations. 
➟ Managed an annual budget of $30M, saving +$100K per year by negotiating existing and new contracts with suppliers, distributors, and vendors.

Director of Operations

IT Enthusiast ▪ Connecting Businesses with Reputable Technology Companies and Solutions ▪ Solution Architecture ▪ Specialized Generalist ▪ Expertly Crafting IT Solutions for Modern Business Challenges ▪ Super Connector!

Hi, I'm Marc Jaro, I am an IT consultant that helps businesses streamline their technology, so they can operate more efficiently.  I connect businesses with a reputable technology companies, allowing them to focus on their operations without worrying about the selection process. I utilize my Solution Consultant background with dynamic technical knowledge helping businesses overcome issues, increase sales, and better connect with their customer bases. 

I also call myself a specialized generalist who bridges technical depth with strategic breadth. I connect the dots across teams to design impactful, scalable solutions. I thrive in pre-sales, solution architecture, and cross-functional collaboration that drives real business value.

I leverage my presales solution discovery, technical knowledge, IT technical project management skills, and systems analysis methods to build customer relationships that catapult tailored solutions in software opportunities across AI, contact centers, infrastructure, SaaS, and professional services, etc. 

I am committed to implementing cutting-edge solutions while increasing organizational efficiency for my clients.  Working to connect work, data and experiences across the enterprise! 

𝐁𝐫𝐞𝐚𝐝𝐭𝐡 𝐨𝐟 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐊𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞
Cloud, Hosted, SaaS, UCaas, CCaas, IaaS, VMWare, Hyper-V, LAN/WAN, VPN, SIP, PBX, ACD, Voice Mail, UX, CX, Peripheral Devices, Middleware, SQL, Sybase, Internet, IT, SSL, Firewalls, TCP/IP, Ethernet, ATM, DSL, ISDN, Fiber, Servers, SAN Storage, Routers, Switches, Frame Relay, Network Backup Planning, Disaster Recovery, UPS, Multisite, Backup Solutions, Cloud Storage, Infrastructure Design, WEM, Bulk Telecommunications, WiFi, HOA, Condo, Multi-Family, Commercial Property.

𝐖𝐡𝐞𝐧 𝐈'𝐦 𝐍𝐨𝐭 𝐈𝐧 𝐓𝐡𝐞 𝐎𝐟𝐟𝐢𝐜𝐞
I enjoy supporting organizations like Temple Beth El of Boca Raton, The Giving Tree, Habitat for Humanity, Boca Helping Hands, and Orange Ribbons for Jaime. I like listening to SiriusXM and other streaming music from rock, country, hip-hop, rap, alternative, and many other genres, it just depends on mood!  I always try to find time for some interesting podcasts as well as audiobooks.  

I take an interest/hobby in the Internet of Things, Smart Home technology, as well as providing Security Consulting for CCTV, Access Control, Visitor Management, Alarm System Consulting, Bulk Telecommunication offerings, Cybersecurity, and many other tech solutions. 

𝐋𝐞𝐭'𝐬 𝐂𝐨𝐧𝐧𝐞𝐜𝐭
I'd love the opportunity to connect and support you. Feel free to DM me here ⬆️
#Super Connector!

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The Battle

Jackie Hermes

Marc Jaro

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