Terez Rijkenberg | Executive Coach

Executive Coach

Socium10X

We’re not your usual consultancy.

➡️ Where others land and expand, we help you simplify to amplify.

➡️ Where others focus on everything, we focus only on what adds exponential value.

➡️ Where others might fix symptoms with technology, we create lasting transformation through developing skills and capabilities through people.

Our services are holistic, integrated, bespoke to your needs, and delivered by global experts.

Focusing on five key areas with your Leadership and People at the centre of everything we do, we help you with Vision, Strategy and Delivery, Business Process, Technology, and Innovation.

𝗬𝗼𝘂𝗿 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗣𝗲𝗼𝗽𝗹𝗲
Our solutions are tailored to your people and designed to meet them where they’re at. We do this by making use of the latest neuroscience and behavioural psychology strategies to coach and empower them; tapping into the 10X potential within each person to ignite transformation from the inside out.

𝗩𝗶𝘀𝗶𝗼𝗻, 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 & 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆
We look to understand your bold vision and we aren't afraid to make it even bolder, providing unparalleled focus and simplicity in achieving your objectives.

𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗣𝗿𝗼𝗰𝗲𝘀𝘀
Simplicity is the cornerstone of 10X thinking. We refine your systems and processes to amplify efficiency, focusing on the critical 20% that will drive remarkable results for you.

𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻
We make change fast, fun, and purposeful, harnessing the power of innovation to create cutting-edge products, services, and solutions that captivate your customers and fuel your business growth.

𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆
We use technology as a catalyst for growth, not just a solution to problems. We’ll help you prepare for the future with capabilities in AI, data, RPA, and more.

Chief People Officer & Executive Coach

Fregency

We help high-performing leaders, teams and organisations to go further, faster, with digital expert coaching.

Just think back to a time when you were struggling with a particular challenge. What often happens is we try and "google"​ our way to a solution. 

Maybe you could sign up for a course - but then you would have to sift through 60 hours of course material to get to the answer you're looking for (if it's even answered).

But just imagine if at that moment you could hop on a 60-minute Zoom call with an expert coach in that topic. They could guide you through to a solution that's relevant to your role and your company.

That's what we do. 

We help you solve challenges and innovate faster through expert digital coaching. 

Learn essential knowledge and skills with these coached courses: 

INNOVATION
► Innovation and Design Thinking
► Innovation accounting
► Corporate intrapreneurship
► Business model innovation

NEW TECHNOLOGIES
► Artificial intelligence
► Assessing The Strategic Value Of Blockchain For Business
► Making sense of the technological landscape
► Predictive and Big Data analytics

MARKETING
► Storytelling for influential communication
► Marketing strategy in the digital age
► Internal marketing masterclass

LEADERSHIP
► Leadership development programme
► Leading in the Digital Age

HUMAN CAPITAL
► Motivational coaching for behavioral change
► Wellness campaign development
► Critical thinking skills
► Complex problem solving

FINANCE
► Finance for non-financial managers
► Blockchain for financial managers

CEO and Founder

The Unlimited

Customer Experience Manager

Business Executive to the CEO

- Development of brand strategy including implementation plan and development of marketing mix focus areas  
- Project management and strategy development for the sponsorships of:
The Comrades Marathon
Zola Budd (sponsored athlete)
The Unlimited Dusi
The Unlimited Non-stop Dusi
The Unlimited Ozzie Gladwin
The Unlimited Dusi Mfula
The Unlimited Rush (Television programme)
The Unlimited Child South Pole Expedition
Expedition Africa 
- Measurement of ROI of each sponsorship based on AVE (advertising value equivalent) - all sponsorships exceeded ROI targets
- Social Media and endorsement campaigns with various celebrities
- Development and execution of marketing and publicity plans
- Budget management of sponsorships to ensure ROI targets achieved
- Branding development and schematic
- Logistics management
- Full management and briefing of PR; Advertising agencies and production companies
- Reputation management
- Publicity generating events and press releases for The Unlimited and The Unlimited Child (CSR initiative).

Public Relations, Brand and Sponsorship Manager

- Web development of corporate websites using open source platforms, including           Wordpress
- Content development and copywriting for online use (including corporate blog)
- Part of the “Winston the Pigeon” campaign team (nominee for Digital Bookmark award)
- Email marketing; search engine optimisation; web analytics; SMS campaigns; social media;    integrated campaigns
- Development of the new company intranet strategy

Online and Digital Marketing

Marketing Assistant

If you're an executive who...

- Lies awake at 3 AM second-guessing today's decisions
- Feels trapped in an endless cycle of reactive firefighting
- Knows you're capable of more but can't find the breathing room
- Watches your family time disappear into your inbox

...then you know the dirty secret of executive leadership:
The higher you climb, the lonelier and more overwhelming it gets.

Here's what nobody tells you:
➡️The solution isn't working harder or longer.
➡️It's not another productivity hack or morning routine.
➡️And it's definitely not "just delegating more."

The real breakthrough comes when you transform how you think.

My clients typically experience:
→ Making decisions in minutes that used to take days
→ Getting 10+ hours back each week 
→ Watching their teams step up and take ownership
→ Finally having energy for family at day's end
→ Feeling like themselves again

The transformation happens through my RAFT® Executive System:
• Custom-built from leading 80+ people before age 30
• Refined through an MBA while raising a newborn
• Proven with executives across industries

But don't take my word for it:

"I solved significant time management challenges in our very first session" - Senior Executive
"My relationship with my son improved significantly" - CEO

"I shifted from constant self-doubt to total clarity and ownership" - Director

Here's the truth:
You don't need to sacrifice your life for your leadership.
You don't need to choose between impact and balance.
You just need to think differently.

I only work with 10 executives per quarter who are:
✓ Done with the endless hustle
✓ Ready for genuine transformation
✓ Willing to think differently

Is this you?

Then you have two choices:

1. Keep pushing through, hoping things will magically get better
2. Book a Transformation Strategy Call and start your breakthrough

The next quarter's spots are filling up.
Which choice will you make?

Book your call: https://app.paperbell.com/checkout/packages/95704

Terez Rijkenberg - Executive Coach

We’ve been sold a lie. Productivity isn’t about time, attention or even energy. 


It’s about value.

You can colour-code your calendar, block focus hours, and still end the day wondering what you actually achieved. 

I know because I’ve done it.

A few weeks ago, I finally had that “perfect” quiet day. No meetings. Inbox zero.

I reorganised folders. Updated slides. Tidied my notes. Felt wildly productive... until I realised I hadn’t created any value.

That’s when it clicked: I’d been managing time, not value.

And value... not hours... is what creates impact.

Forget “How can I get more done?”

Ask instead:
“How can I create even more value in the (little) time I have?”

That single question cuts through the noise.

You stop perfecting. 
You start producing.

You stop being busy. 
You start being effective.

The thought behind hustle is:

“If I can just fit more in, I’ll feel in control.”

But, control is a mirage. The more you chase it, the less value you create.

The thought behind true productivity is

“If I create value, I AM in control.”

So next time your day feels jammed - clear the lanes.

Decide what actually creates GREATER value.

Ignore what doesn’t.

And go take a walk. (Preferably in the middle of the day with a small lunatic dog named Luna.)

PS. If you see me wandering through the park mid-afternoon, I’m not slacking, I’m strategising. The ROI on those walks is ridiculous.

Executive coach helping C-suite leaders reclaim 10+ hours a week for strategic priorities without sacrificing work-life balance | Trusted by executives from FTSE 100 companies | DM me to book a FREE strategy session

Adaptability beats certainty.

Executives cling to certainty like it’s oxygen.
 
They want perfect data, perfect plans, perfect alignment before acting.
 
But certainty is a myth. 

The only advantage in volatile environments is adaptability. 

The leaders who thrive aren’t the ones with the best plans. They’re the ones who can tear up the plan without losing composure. 

Certainty feels safe but actually isn’t. Adaptability feels uncomfortable but creates safety.

What’s the simplest shift you’d make after reading this?

Your team isn’t underperforming. They’re under-thinking.

And before you blame them, check the system you’ve built.

If your team:
 – Waits for you to sense-check every decision
 – Brings solutions but not reasoning
 – Follows frameworks but avoids ambiguity

They’re not lazy.
They’re trained.

Trained to seek approval, not ownership.
Trained to value rightness, not reasoning.
Trained to move fast, not think deep.

So here’s your move this week:

Next time they come to you with a problem, don’t solve it.

Ask:
 👉 “What options have you already considered?”
 👉 “What would you do if I weren’t here?”
 👉 “If this fails, what assumption would have caused it?”

Then shut up.

Let them squirm. Thinking lives in the squirm.

You want a team that scales?

Build thinkers.
Not just doers.

—

I help executive teams think, decide, and lead better. Message me if yours is stuck in a loop of busyness without clarity.

PS: If “strategic thinking” in your team just means making a prettier deck… then we definitely need to talk.

Triggers are teachers.

The people who irritate you most are your biggest growth opportunity. 

That colleague who undermines you?

--They’re teaching you how to stay grounded. 

That board member who questions everything? 

--They’re teaching you how to persuade.

Triggers are mirrors. They show you what part of yourself still needs mastery.

What are your biggest triggers?

9 honest truths about the way you currently delegate.

(I wish someone had told me these earlier!)

1️⃣ Delegation isn’t about doing less - it’s about creating more space for what matters most.

2️⃣ The clearer your outcome, the less you’ll need to check in.

3️⃣If you’re still holding on “just in case,” you’re blocking their growth and yours.

4️⃣ People can’t meet expectations they don’t understand - focus on delegating with clarity.

5️⃣ “I’ll just do it myself” might feel faster, but it costs you trust and time in the long run.

6️⃣ The best delegation starts with “Here’s why this matters.”

7️⃣ When you hand over ownership (not just tasks), you build real accountability and faster growth.

8️⃣ Mistakes are feedback: they show you what to coach, not what to take back.

9️⃣ The true test of leadership is what happens when you’re not in the room.


📌 Save for your next “I’ll just do it myself” moment
💬 Comment if you’re working on delegating better
♻️ Repost if your team needs this reminder too

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I used to spend hours trying to find the “right” solution.

Perfect plan. Perfect answer. Perfect… everything.

Turns out, there isn’t one.

So now I ask a different question:

Criticism is jet fuel.

Most executives play it safe because they fear being criticised. 

The irony? The faster you invite* criticism, the faster your results grow. 

Every piece of feedback is a shortcut you couldn’t see yourself. 

If you’re not willing to be criticised, you’re choosing comfort over growth. 

The market doesn’t reward comfort. 

*Yes I said INVITE criticism...

What do you think about feedback?

What's the hardest part about building a truly self-directed team?

Blame creates fake perfection.

When leaders shame or blame, no one gets better. 

They just get better at hiding. 

Suddenly everyone’s polishing their image, not their work. 

Mistakes don’t disappear - they just go underground. 

And underground mistakes are more expensive. 

If you want a team that innovates, drop the blame game. Build a culture where failure isn’t fatal. 

Otherwise, you’re running an organisation where everyone’s pretending.

What’s missing from this perspective? Add your thoughts in the comments.

The Africa Federation of GBS Associations

Patron

Rod Jones Contact Centre Consulting

40 years of practical experience in Call Centres, Contact Centre and Customer Experience 
♦ Strategic Advisory Services  ♦ Consulting  ♦ Management Knowledge & Skills Development   ♦ Mentoring Services • Contact centre audits, assessments and benchmarking
♦ Founder and Past Chairman of the Independent Contact Centre Consultants Association
♦ Former Chairman of the Direct Marketing Association (South Africa) TeleServices Council
♦ Served on South African Bureau of Standards (SABS) Contact Centre Standards Committee (TC99)
♦ Presented and facilitated over 200 of my own “World Class Contact Centres” seminars to over 4,500 delegates in 13 countries (Now running my MasterClass seminars virtually using Zoom or Teams)

Business Owner

C3Africa Group

Rod Jones Strategic Solutions

Call Centre Consulting. the business merged with Contact Industry Hub in October 2007 to form the C3Africa Group. www.c3africa.com

Senior Partner

I help customer services and contact centre executives and managers to make good decisions by providing:  Strategic and operational consulting. Knowledge-sharing.  Management development  &  Mentoring .

 I apply over 45 years of strategic and operational experience.

☛ WHO I SERVE
I serve call centre and contact centre professionals by providing them with sound business and operational strategies and knowledge to make sound decisions.  To optimise efficiencies,  increase effectiveness, revenue generation,  customer loyalty and customer satisfaction

☛ WHAT I DO
I provide organisations with:
♦ Winning Strategies
♦ Knowledge and Information on which to base astute decisions 

I also …..
♦ Deliver keynote presentations
♦ Seminars focussing on World Class Contact Centres; trends and best practice
♦ Present powerful motivational talks 
♦ I chair call centre and contact centre conferences, seminars and workshops
♦ I advise conference organisers on matters of format, content, speakers, and programme.

☛ HOW I DO IT DIFFERENTLY 
I share my knowledge and personal experience freely in a way that anyone can understand. 

I have “been around the block” in the call centre industry and as such I have the theoretical, strategic and practical experience to back up my advice. 

I am passionate about call centres and contact centres and about how these can enhance the overall customer experience. 

I share my real-life examples as I educate and mentor my audiences. My presentation style is polished and often humerous. 

To date over 3,500 delegates have attended my seminars and keynote presentations in:
 South Africa   Kenya  Tanzania  Uganda  Rwanda  Nigeria  Ghana  U.A.E   Botswana  Namibia  UK  Zimbabwe  New Zealand

Synonyms:   #CallCenter   #ContactCenter  #CustomerService #CustomerEngagement #HelpDesk  #CustomerInteractionCentre #CustomerService #CustomerExperience  #CX


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