Teresa Torres

World Pulse

Board Member

Product Talk

I help digital product teams adopt continuous product discovery practices including a regular cadence of customer interviews, rapid prototyping, and assumption testing. I emphasize strong critical thinking practices to ensure there is a strong connection between what the teams are learning in their research activities with the product decisions that they are making. 

Recent clients include: Allstate, CarMax, CapitalOne, Snagajob, Spotify, among others.

Product Discovery Coach

Master of Science in Learning & Organizational Change at Northwestern University

Instructor, Designing Solutions for Organizational Effectiveness

Executive Learning & Organizational Change Program at Northwestern University

Instructor, Co-Creating Change

Kindling

Advisor

AfterCollege

- Relaunched www.aftercollege.com to move away from traditional search and toward career exploration and discovery to better meet college students needs. 
- Repositioned employer products away from transactional job listing-based recruiting and toward on-campus relationship-building recruiting.
- Grew engaged users by 65% month over month and reduced audience churn by 3x.
- Redesigned product email strategy tripling MAU in first quarter.
- Introduced user-centered, hypothesis-driven product development practices.
- Launched content marketing strategy targeting college students (blog.aftercollege.com) and employers (employers.aftercollege.com).

Vice President, Products

Affinity Circles

Affinity Circles was acquired by Mingle LLC. 

Affinity Circles operates exclusive social networks for over 150 university alumni associations, professional organizations and honor societies, connecting 18 million members.

President & CEO

- Led an operational turnaround by focusing on core products, implementing new sales and account management processes, growing a key channel partner relationship and reducing operating expenses. 
- Extended operating runway from months to sustained profitability.

Vice President, Operations

- Drove product vision, strategy and execution for 2 revenue-generating product lines, including a social networking platform used by Stanford, Johns Hopkins, Purdue and 150+ other organizations and a corporate recruiting solution used by Google, Merrill Lynch, UBS and dozens of other Fortune 500 clients.
- Drove product discovery through client interviews, user research, usability studies and traffic analysis. 
- Managed a 4-person team of product managers and an interaction designer.

Senior Director, Product Management & User Experience Design

Become, Inc.

Become.com provides shoppers with product research and price comparison.

- Led design on core product from site launch to 3.5 million monthly unique visitors.
- Drove product discovery through user research, usability studies and site traffic analysis.
- Led design and development of key-performing features from concept to launch: “Suggest as You Type” Search Suggestions, “My Favorites” shopping cart, innovative shop filters including Find by Color and community-based shopping lists.

Product Manager / UI Designer

HighWire Press

HighWire Press, a division of the Stanford University Libraries, is the online publisher for over 1400 journals, books, reference works and other scholarly publications.

- Lead interaction designer for several Knowledge Environments (i.e. research collaboration communities) for the American Association for the Advancement of Science (AAAS), Oxford University Press and the International Bone and Mineral Society.
- Managed client design projects from concept to launch.
- Drove the design and implementation of several core features that became part of the Knowledge Environment platform including a suite of personalization services (i.e. saved searches, research folders, etc) and an innovative virtual journal that pooled topical articles from multiple publications.
- Implemented a robust template system that allowed diverse Knowledge Environments to maximize shared code while accommodating customizations.

Interaction Designer

As a product discovery coach, I help product teams make better decisions about what to build. I teach them how to:
- Identify clear business outcomes 
- Uncover unmet customer needs, pain points, and desires
- Discover the right solutions that deliver both business value and customer value

My book Continuous Discovery Habits has sold over 100,000 copies, we've taught over 15,000 students from 102 countries through the Product Talk Academy, and reach 100,000s of product people through our free blog posts and social media content.

If you aren't satisfied with how your teams decide what to build, get in touch.

I help digital product teams adopt continuous product discovery practices including a regular cadence of customer interviews, rapid prototyping, and assumption testing. I emphasize strong critical thinking practices to ensure there is a strong connection between what the teams are learning in their research activities with the product decisions that they are making. 

Recent clients include: Allstate, CarMax, CapitalOne, Snagajob, Spotify, among others. 

Walmart Global Tech India

Staff Product Manager

PayPal

Leading the card tokenization initiative for PayPal issued cards.

Senior Product Manager

BNY Mellon

Product Manager for BNY Mellon's Swift gpi solution.

1.  Responsible for the commercialization of BNY Mellon’s Swift gpi solution for USD payment product for online tracking of payments in order to transparency, speed and overall client experience.
     - Includes defining product road map, product requirements, and coordinate with technology, UX 
        and operations to prioritize and implement new product features
     -	Prepare go-live product collateral and collaborate with sales for product launch to pilot clients

2.	Responsible for defining gpi payment processing capabilities for USD payment product at BNY Mellon.
      -	Define product priorities and prepare short and long term product roadmaps aligned with the 
        overall strategy and vision
     - Define product requirements , key metrics and collaborate with technology and operations to 
       prioritize and implement new product features
 
3. Product Manager-  Responsible to build from scratch a multi-currency payment platform for domestic and cross-border multi-currency payments through ACH, wires, and Drafts connecting multiple end-points by replacing legacy applications thereby streamlining processes, enhancing efficiency and transparency.

Vice President

Functional lead to developing a product for daily and long-term management of provider relationships across multiple BNYM entities and line of business. Maximization of the Company’s buying power by consolidating fee schedules, SLAs, interest conditions, etc. realizing substantial savings on network fees.

Assistant Vice President

Product Management, Program Management and Business Consulting Professional.

•Manage product strategy and  roadmap and define features through detailed specifications, user stories and wireframes. Work with cross functional teams to ensure product is built as per product specification document.
• Managed strategic and transformational projects at BNY Mellon and coordinated with global cross-  functional teams across hierarchy in operations, business analysts and technology
• Managed a team including project managers and business analysts and responsible for planning,  preparing road maps and managing risks and challenges
• Conceptualized business cases and performed assessment of various strategic initiatives related  to cost reduction, efficiency gains and potential revenue opportunities
• Synergize with business development team in pre-sales activities including opportunity assessment, responding to RFPs / RFIs and delivering presentations

Associate Program Manager

Intellectual Capital Advisory Services

• Involved in business planning and developing entry strategy in Rural BPO sector for  a microfinance firm

•Prepared analytical framework and defined key performance indicators

Summer Associate ( Strategy Consulting)

Infosys Technologies Ltd

• Extensive experience in business analysis and requirement elicitation for enrollment, payment and claim applications for a major US Healthcare Payer

• Led a five member team at client site to analyze business processes for multiple healthcare initiatives and contributed to functionality implementation and substantial savings through industry best practices, secondary research & competitive market study

•Played key role in business process assessment, gap analysis, preparing workflow diagrams, finalize requirements, and identification of key metrics for process improvements

•Exceeded client’s expectations by leading automation of claims payment mechanism resulting in improved turnaround time  and operational cost savings

Senior Business Analyst at Aetna Inc

•Led multi-location team for process streamlining and technology modernization of critical insurance applications & identified scalability initiative  resulting in cost savings

•Due diligence to implement new product lines,  enhance operational efficiency and address performance issues

•Responsible for preparation of project proposals and project plans, scope definitions, day to day issue resolutions, quality control and preparation of metrics reports for senior management.

Project Lead


• MBA (IIM Calcutta, India), B.E Honors (PEC, Chandigarh)
• Product Management and Marketing (Institute of Product Leadership)

Product management professional with  experience in product strategy, customer needs analysis, road mapping, financial modelling, business case development, market requirements documentation, product/service design and development, go-to-market planning, collateral development, launch activities, and product retirement.

• Proven track record of building and managing high performance global teams
• Multidisciplinary skill set, adept in cross-cultural management with experience in Banking , US   
  Healthcare (Payer) industry

Specialties: 
- Product Management, Business Consulting,  Program Management, Pre-Sales, Team Management, Thought Leadership

taplio

The Battle

Teresa Torres

Amit Jain

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