Teresa Torres

As a product discovery coach, I help product teams make better decisions about what to build. I teach them how to:
- Identify clear business outcomes 
- Uncover unmet customer needs, pain points, and desires
- Discover the right solutions that deliver both business value and customer value

My book Continuous Discovery Habits has sold over 140,000 copies, we've taught over 18,000 students from 100+ countries through the Product Talk Academy, and reach 100,000s of product people through our free blog posts and social media content.

If you aren't satisfied with how your teams decide what to build, get in touch.

Product Discovery Coach

I help digital product teams adopt continuous product discovery practices including a regular cadence of customer interviews, rapid prototyping, and assumption testing. I emphasize strong critical thinking practices to ensure there is a strong connection between what the teams are learning in their research activities with the product decisions that they are making. 

Recent clients include: Allstate, CarMax, CapitalOne, Snagajob, Spotify, among others. 

"When I started using Claude Code, I thought I was just building personal productivity tools. I didn't realize I was also learning context engineering—the same skills that product teams use to build production AI products."

Ever wondered how your daily AI habits connect to building actual AI products? In this article, I break down how the context management skills you're already developing directly translate to production context engineering.

Learn how product teams are solving the same problems you face:

🔧 Breaking big tasks into smaller, focused prompts (just like keeping CLAUDE.md files compact)
💾 Building external memory systems to store context outside the window  
✂️ Curating what goes into each conversational turn to prevent bloat
🔄 Repeating critical information so it's fresh when decisions are made
🤖 Using multiple agents to multiply available context windows

The article shows real examples from companies like Incident.io, Rest, Trainline, and others who've learned these patterns through trial and error. "If you'd break it down for a human, break it down for the LLM" - solid advice that applies whether you're coding or building products.

Check out the article: https://buff.ly/J2jDPfK 

🤔 Which context management trick from your daily AI use do you think would be most valuable in a production AI product? Share your thoughts in the comments below.

Author, Speaker, Product Discovery Coach @ ProductTalk.org

Context Engineering: 5 Strategies for AI Product Success

🎙️Groupthink When Hiring

Is hiring broken—or just badly designed?

In this episode of All Things Product, Petra Wille and Teresa Torres unpack what’s really going wrong in modern hiring processes. From AI-fueled application overload to endless interview loops and “casual” team lunches that derail months of work, they explore how groupthink, bias, and poorly defined criteria are quietly sabotaging good hiring decisions.

They discuss why involving too many people with veto power often leads to no decision at all, how “culture fit” becomes a proxy for bias, and what product teams can learn from product discovery when designing hiring processes. Plus, they share practical advice for candidates navigating today’s brutal job market—and resources to help you avoid going it alone.

Whether you’re a product leader hiring your next PM or a product practitioner stuck in interview limbo, this episode offers clarity, empathy, and concrete ways forward.

Show Notes

What’s happening in the hiring market
🧊 Layoffs and hiring freezes are making the job market especially tough
🤖 Companies are overwhelmed by hundreds of applications, often amplified by AI tools
🌀 Hiring funnels are getting longer, with more interviews and more stakeholders involved

When “one last step” kills the offer
🍽️ Candidates pass every formal interview—only to be rejected after a casual team lunch
🧑‍🤝‍🧑 Teams often aren’t briefed on what they’re supposed to evaluate
🗣️ Groupthink kicks in when one negative comment cascades into a no-hire decision

Groupthink ≠ good hiring decisions
🚫 Letting everyone veto a candidate almost guarantees no one gets hired
🎯 Focus-group-style interviews create bias, not signal
🧬 “Culture fit” often masks stereotypes and personal preferences

A better way to design hiring
🧭 Define who you’re hiring before writing the job description
📏 Set clear success metrics for the role
🔖 Assign each interviewer specific criteria to evaluate
🧪 Treat hiring like product discovery: intentional, structured, and evidence-based

Chemistry checks done right
✅ It’s okay to assess collaboration—but only if you define what that actually means
🙅‍♀️ Introversion, debate style, or lunch-table behavior are not performance indicators
🌈 Diverse teams outperform homogenous ones—even if not everyone “vibes”

Advice for candidates
🫶 If a process feels broken, it’s often not about you
❓ You can ask how you’re being evaluated to gauge process maturity
🧩 Many companies simply haven’t figured hiring out yet

Links to Apple Podcasts, and YouTube:
📺Youtube: https://buff.ly/Ef8UgfA
🍎Apple Podcast: https://buff.ly/0XxHL1R

Give it a listen and share your thoughts in the comments below.💬👇

Walmart Global Tech India

Staff Product Manager

PayPal

Leading the card tokenization initiative for PayPal issued cards.

Senior Product Manager

BNY Mellon

Product Manager for BNY Mellon's Swift gpi solution.

1.  Responsible for the commercialization of BNY Mellon’s Swift gpi solution for USD payment product for online tracking of payments in order to transparency, speed and overall client experience.
     - Includes defining product road map, product requirements, and coordinate with technology, UX 
        and operations to prioritize and implement new product features
     -	Prepare go-live product collateral and collaborate with sales for product launch to pilot clients

2.	Responsible for defining gpi payment processing capabilities for USD payment product at BNY Mellon.
      -	Define product priorities and prepare short and long term product roadmaps aligned with the 
        overall strategy and vision
     - Define product requirements , key metrics and collaborate with technology and operations to 
       prioritize and implement new product features
 
3. Product Manager-  Responsible to build from scratch a multi-currency payment platform for domestic and cross-border multi-currency payments through ACH, wires, and Drafts connecting multiple end-points by replacing legacy applications thereby streamlining processes, enhancing efficiency and transparency.

Vice President

Functional lead to developing a product for daily and long-term management of provider relationships across multiple BNYM entities and line of business. Maximization of the Company’s buying power by consolidating fee schedules, SLAs, interest conditions, etc. realizing substantial savings on network fees.

Assistant Vice President

Product Management, Program Management and Business Consulting Professional.

•Manage product strategy and  roadmap and define features through detailed specifications, user stories and wireframes. Work with cross functional teams to ensure product is built as per product specification document.
• Managed strategic and transformational projects at BNY Mellon and coordinated with global cross-  functional teams across hierarchy in operations, business analysts and technology
• Managed a team including project managers and business analysts and responsible for planning,  preparing road maps and managing risks and challenges
• Conceptualized business cases and performed assessment of various strategic initiatives related  to cost reduction, efficiency gains and potential revenue opportunities
• Synergize with business development team in pre-sales activities including opportunity assessment, responding to RFPs / RFIs and delivering presentations

Associate Program Manager

Intellectual Capital Advisory Services

• Involved in business planning and developing entry strategy in Rural BPO sector for  a microfinance firm

•Prepared analytical framework and defined key performance indicators

Summer Associate ( Strategy Consulting)

Infosys Technologies Ltd

• Extensive experience in business analysis and requirement elicitation for enrollment, payment and claim applications for a major US Healthcare Payer

• Led a five member team at client site to analyze business processes for multiple healthcare initiatives and contributed to functionality implementation and substantial savings through industry best practices, secondary research & competitive market study

•Played key role in business process assessment, gap analysis, preparing workflow diagrams, finalize requirements, and identification of key metrics for process improvements

•Exceeded client’s expectations by leading automation of claims payment mechanism resulting in improved turnaround time  and operational cost savings

Senior Business Analyst at Aetna Inc

•Led multi-location team for process streamlining and technology modernization of critical insurance applications & identified scalability initiative  resulting in cost savings

•Due diligence to implement new product lines,  enhance operational efficiency and address performance issues

•Responsible for preparation of project proposals and project plans, scope definitions, day to day issue resolutions, quality control and preparation of metrics reports for senior management.

Project Lead


• MBA (IIM Calcutta, India), B.E Honors (PEC, Chandigarh)
• Product Management and Marketing (Institute of Product Leadership)

Product management professional with  experience in product strategy, customer needs analysis, road mapping, financial modelling, business case development, market requirements documentation, product/service design and development, go-to-market planning, collateral development, launch activities, and product retirement.

• Proven track record of building and managing high performance global teams
• Multidisciplinary skill set, adept in cross-cultural management with experience in Banking , US   
  Healthcare (Payer) industry

Specialties: 
- Product Management, Business Consulting,  Program Management, Pre-Sales, Team Management, Thought Leadership

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