Labcorp

● Managed end-to-end UAT processes to validate business requirements and enhance system functionality, resulting in a 30% improvement in testing accuracy.
● Developed real-time JIRA dashboards, providing visibility into testing progress and accelerating stakeholder decision-making while enhancing audit readiness and compliance tracking.
● Trained Agile teams on best practices for backlog grooming and user story refinement, leading to a 20% reduction in development cycle time.
● Facilitated weekly test review sessions with stakeholders, providing actionable insights that accelerated decision-making and improved readiness for deployment.
● Established standardized testing workflows, ensuring 92% of key requirements were validated before deployment and aligning processes with regulatory and internal audit requirements.

User Acceptance Test Lead / Project Manager

● Formulated standardized test plans and procedures utilizing Jira and Confluence to govern consistent quality across QA projects.
● Worked cross-functionally with developers to define test scenarios and acceptance criteria that fulfill functional requirements.
● Configured call center software application modules by verifying quality and reliability throughout the software development lifecycle.
● Supervised functional, performance, security, and regression testing of software products while maintaining high standards of quality.
● Conducted API testing using Postman by resolving vulnerabilities, reducing post-release defects by 25% to fortify product reliability.
● Administered Test Readiness Reviews (TRRs) to classify software defects and issues in Zephyr, adhering to QA project timelines.
● Attained 98% delivery rate by orchestrating sprint planning, daily stand-ups, sprint reviews, and retrospectives to remove impediments.
● Spearheaded the implementation of a call center software application by overseeing testing efforts to guide seamless integration.
● Built 300+ test cases, and test scripts to conduct functional and regression testing, attaining 98% accuracy rate in identifying defects.
● Performed rigorous testing of software application across multiple platforms to ensure compatibility and consistency in user experience.
● Enhanced test automation coverage to 93%, reducing reliance on manual testing to accelerate release cycles for clients.
● Oversaw usability testing by gathering feedback from end-users and incorporating enhancements to optimize user interface design.

Software QA Engineer

● Analyzed laboratory operations by identifying inefficiencies and deploying process improvements to expedite turnaround time by 21%.
● Conducted thorough analysis of business operations within the functional group, identifying inefficiencies and recommending actionable solutions. Successfully streamlined business processes, resulting in a 20% increase in operational efficiency.
● Crafted detailed process documentation, ensuring clarity and completeness, facilitating better understanding and execution of tasks.
● Collaborated with stakeholders to provide business requirements and manage small to medium development/enhancements with IT teams. Tracked and analyzed key performance metrics to assess operational performance. 
● Conducted user acceptance testing (UAT) for software enhancements and provided support for end-users during rollout.
● Led the implementation and testing of AWS Connect for a call center initiative project, optimizing customer service operations and enhancing scalability. Delivered a seamless integration with existing systems, resulting in a 25% improvement in call handling efficiency.
● Facilitated seamless collaboration between QA and Development teams, ensuring the timely and accurate delivery of project features. Successfully reduced miscommunication-related delays by 17%, enhancing overall project efficiency.
● Served as a Subject matter expert and a driving force on a brand-new call center application that saved the company $7 million annually.

IT Business Analyst

● Exceeded call volume targets by managing an average of 120+ calls per day, boosting call resolution efficiency by 14%.
● Achieved 95% customer retention through cultivating strong relationships in providing exceptional service experiences.
● Advised developing and implementing customer service policies and procedures to comply with regulatory requirements.
● Optimized onboarding for new Customer Service Representatives by constructing training materials and modules using a $65K budget.
● Trained and mentored 17 new hires, imparting knowledge on customer service protocols, software applications, and technical systems.
● Addressed customer escalations through troubleshooting technical systems, leading to a 96% issue resolution rate.

Customer Service Support Representative/Subject Matter Expert

CourseCareers

CourseCareers is an intensive online three-month course in technology sales development. I read three books including How to Win Friends and Influence People, Fanatical Prospecting, and SPIN Selling.

I learned everything about the basics of sales development to prepare myself for a sales development position. Check out employer.coursecareers.com to view the complete outline of what I learned. 

Sales Terminology, Org Structure, Ideal Customer Profiles, Buyer Personas, Sales Cycles, Prospecting, Researching, Cadence, SPIN, BANT, Cold Emailing, Cold Calling, LinkedIn Outreach, Salesforce CRM, SalesLoft, Zoominfo, Etc.

Sales Development Student

Mayo Clinic

● Spearheaded a cross-functional team to implement a network segmentation strategy, decreasing potential security breaches by 36%.
● Aggregated data from ServiceNow, Order, Nuvolo, and Stealthwatch, creating 50+ cohesive data packages.
● Employed Agile methodologies and utilized Azure DevOps to oversee user stories throughout the network segmentation lifecycle.
● Collaborated with medical staff and IT teams to gather and document business requirements for EHR system integrations.

Information Technology Business Analyst

Cone Health

● Navigated the EPIC/EMR system to perform financial analysis for 50+ patient cases per day, increasing assessment accuracy by 17%.
● Improved patient experiences by addressing concerns and explaining financial obligations and assistance programs during registration.
● Collaborated with clinical staff and healthcare providers to ensure completeness of documentation for effective treatment delivery.
● Incorporated quality assurance measures to audit patient records and financial data in accordance with regulatory standards.
● Verified patient information, insurance details, and medical records in the EPIC/EMR system, reducing $346K in billing discrepancies.
● Supported departmental initiatives by streamlining processes to improve efficiency in patient registration and financial counseling.
● Led a cross-functional team to implement process improvements in patient registration, expediting registration time by 20%.

Certified Patient Access Associate

Blue Cross NC

- Managed an average of 110 inbound calls daily, providing expert guidance to patients on enrollment, deductible explanations, and policy inquiries, which contributed to a 15% increase in customer satisfaction scores.

- Resolved over 85% of claim discrepancies on first contact by coordinating with physician offices and using FACETS software to rebill and resubmit claims efficiently.

- Collaborated with internal teams and providers to resolve discrepancies in patient records and billing data, improving data accuracy across claims processing workflows.

- Guided patients through pharmacy benefit explanations, breaking down their tiered medication coverage and helping them understand cost implications for prescribed treatments.

- Monitored call trends and identified recurring patient issues, leading to the implementation of a new FAQ system that reduced call average handle time by 12%.

Customer Service Professional

Market America, Inc.

Providing 2nd tier support to assist in answering questions from Distributor Services, Data Services, Computer Support and other departments regarding the Web Center program, MA Capital Resources, iTransact, PAT Live, and other programs in the Internet Services department which are too difficult for them to answer but don’t require the involvement of the Director of Internet Services – standard 2nd tier support. 
Working selected events (i.e. Convention, World Conference, CWT School)

Internet Services Support Coordinator

- Provided outstanding customer support experience and built strong working relationships through deep technical understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude and friendly demeanor.

Computer Support

My name is Syreeta Niblett. I am a User Acceptance Test Lead who started my journey as a Business Analyst. Over the past 6 years, I have grown through roles in software quality assurance, process improvement, and most recently, UAT Lead. Each step has shaped how I approach problems, communicate across teams, and deliver solutions that are not only functional but secure and compliant.

Notable Contributions:

🔹 Project Leadership: Spearheaded a critical call center application project that led to $7M in annual savings, reinforcing agile adaptability in high-demand environments.
🔹 Efficiency Optimization: Designed and executed 300+ JIRA Zephyr test cases, reducing QA testing time by 20% and accelerating software deployment cycles.
🔹 Cybersecurity Initiatives: Led a network segmentation project that reduced cybersecurity incidents by 30%, strengthening organizational security posture.

Areas of Expertise:

🔹User Acceptance Testing (UAT): Test planning, execution, defect tracking, and process refinement
🔹Business Analysis: Requirements gathering, user stories, and data-driven decision-making
🔹Cybersecurity & Compliance: Network segmentation, GRC frameworks, and risk mitigation
Project & Process Management: Agile methodologies, budget/resource allocation, and cross-functional collaboration

Technical Proficiencies:
JIRA | Confluence | ServiceNow | Azure DevOps | MS Excel | LucidChart | Visio | Salesforce | Postman | VirtualBox | Application Lifecycle Management (ALM)

I’m passionate about contributing to clear, reliable, and secure software solutions. I focus on aligning business needs with technical outcomes to support both the end user and the organization. If anything I’ve shared resonates with you, feel free to reach out. I’m always open to meaningful conversations and opportunities to collaborate.

📩 Contact: syreeta336@gmail.com

(The views expressed here are my own and do not represent my employer.)

Syreeta Niblett, CSM

Oklahoma Department of Mental Health and Substance Abuse Services

Senior Behavioral Health Case Manager II (NIGHT SHIFT)

✅ 𝑫𝑬𝑺𝑪𝑹𝑰𝑷𝑻𝑰𝑶𝑵 𝑨𝑵𝑫 𝑯𝑰𝑮𝑯𝑳𝑰𝑮𝑯𝑻𝑺:
ODMHSAS is a state agency offering psychiatric care and substance rehabilitation regardless of one's ability to pay. 

Providing world-class customer service for hundreds of patients in crisis at an inpatient psychiatric hospital by working cross-functionally to streamline the process from intake to admission

✨ 𝗟𝗲𝗮𝗱 𝗶𝗻𝗰𝗶𝗱𝗲𝗻𝘁 𝗱𝗲𝗯𝗿𝗶𝗲𝗳 𝘳𝘦𝘴𝘶𝘭𝘵𝘪𝘯𝘨 𝘪𝘯 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐝 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄, 𝐦𝐨𝐫𝐞 𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧, and refined de-escalation techniques to ensure patient and worker safety
✨ Create timely incident response reports for administrative review, 𝐞𝐧𝐡𝐚𝐧𝐜𝐢𝐧𝐠 𝐭𝐡𝐞 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐨𝐟 𝐩𝐚𝐭𝐢𝐞𝐧𝐭 𝐜𝐚𝐫𝐞 and 𝐜𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐧𝐠 𝐭𝐨 𝐩𝐨𝐥𝐢𝐜𝐲 𝐚𝐝𝐨𝐩𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭
✨ Collect sensitive patient data using Microsoft Excel and electronic medical records (EMR) for 𝐫𝐞𝐠𝐮𝐥𝐚𝐭𝐨𝐫𝐲 𝐜𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 and 𝐜𝐫𝐨𝐬𝐬-𝐟𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 with Utilization Review, clinical staff, and hospital administrators
✨ Conduct patient assessments to 𝐩𝐫𝐨𝐯𝐢𝐝𝐞 𝐚𝐜𝐜𝐮𝐫𝐚𝐭𝐞 𝐯𝐞𝐫𝐛𝐚𝐥 𝐚𝐧𝐝 𝐰𝐫𝐢𝐭𝐭𝐞𝐧 𝐫𝐞𝐩𝐨𝐫𝐭𝐬 for psychiatrists, nurses, licensed counselors, and care coordinators
✨ Audit electronic medical records (EMR) and financial paperwork to identify and correct discrepancies, 𝘳𝘦𝘴𝘶𝘭𝘵𝘪𝘯𝘨 𝘪𝘯 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞𝐝 𝐡𝐨𝐮𝐫𝐬 𝐨𝐟 𝐰𝐨𝐫𝐤 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲 across departments and 𝐬𝐚𝐯𝐢𝐧𝐠𝐬 𝐨𝐟 𝐨𝐯𝐞𝐫 $20,000
✨ 𝗠𝗮𝗻𝗮𝗴𝗲 𝗺𝗲𝗻𝘁𝗮𝗹 𝗵𝗲𝗮𝗹𝘁𝗵 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗶𝗮𝗻𝘀 and coordinate their activities related to patient safety, unit coverage, and hospital policies
✨ 𝗧𝗿𝗮𝗶𝗻 𝗻𝗲𝘄 𝗰𝗮𝘀𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗿𝘀 on Triage workflow, hospital processes, and management of electronic medical records (EMR) to boost efficiency and increase accuracy
✨ 𝗣𝗿𝗼𝘃𝗶𝗱𝗲 𝗰𝗿𝗶𝘀𝗶𝘀 𝗶𝗻𝘁𝗲𝗿𝘃𝗲𝗻𝘁𝗶𝗼𝗻 via phone for community members

Behavioral Health Case Manager II (NIGHT SHIFT)

Urban Strategies, Inc

✅ 𝑫𝑬𝑺𝑪𝑹𝑰𝑷𝑻𝑰𝑶𝑵 𝑨𝑵𝑫 𝑯𝑰𝑮𝑯𝑳𝑰𝑮𝑯𝑻𝑺:
Urban Strategies, Inc. is a national non-profit organization and leader in community development that provides equitable opportunities and social services for low- to moderate-income families.

Collaborated cross-functionally on the historic 18-month Rental Assistance Demonstration (RAD) conversion project to provide and improve affordable public housing in North Tulsa

✨ 𝐇𝐞𝐥𝐩𝐞𝐝 𝐬𝐚𝐯𝐞 𝐧𝐞𝐚𝐫𝐥𝐲 $10,000 𝐢𝐧 𝐫𝐞𝐥𝐨𝐜𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐜𝐨𝐧𝐬𝐭𝐫𝐮𝐜𝐭𝐢𝐨𝐧 𝐜𝐨𝐬𝐭𝐬 through close monitoring of spreadsheets and alerting the project manager of scheduling abnormalities 
✨ Led data collection efforts using 𝐦𝐨𝐭𝐢𝐯𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐢𝐧𝐭𝐞𝐫𝐯𝐢𝐞𝐰𝐢𝐧𝐠 and 𝐬𝐮𝐫𝐯𝐞𝐲 𝐫𝐞𝐬𝐞𝐚𝐫𝐜𝐡 𝐟𝐨𝐫 𝐨𝐯𝐞𝐫 300 𝐡𝐨𝐮𝐬𝐞𝐡𝐨𝐥𝐝𝐬 to identify pain points and priorities, as well as provide service linkage solutions
✨ Created and maintained 7 Microsoft Excel spreadsheets for project management related to assessing progress, tracking milestones, and analyzing tasks, 𝘳𝘦𝘴𝘶𝘭𝘵𝘪𝘯𝘨 𝘪𝘯 𝐭𝐢𝐦𝐞𝐥𝐲 𝐚𝐧𝐝 𝐚𝐜𝐜𝐮𝐫𝐚𝐭𝐞 𝐩𝐫𝐨𝐣𝐞𝐜𝐭 𝐮𝐩𝐝𝐚𝐭𝐞𝐬 𝐭𝐨 𝐬𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫𝐬
✨ Researched viable community resources to create a user-friendly manual 𝘳𝘦𝘴𝘶𝘭𝘵𝘪𝘯𝘨 𝘪𝘯 residents receiving 𝐭𝐡𝐨𝐮𝐬𝐚𝐧𝐝𝐬 𝐨𝐟 𝐝𝐨𝐥𝐥𝐚𝐫𝐬 𝐨𝐟 𝐞𝐦𝐞𝐫𝐠𝐞𝐧𝐜𝐲 𝐟𝐮𝐧𝐝𝐢𝐧𝐠 and restoration of utilities
✨ Leveraged AI to connect with clients and disseminate time-sensitive information using scheduled text messaging, voice recordings, and multilingual text-to-speech, 𝘳𝘦𝘴𝘶𝘭𝘵𝘪𝘯𝘨 𝘪𝘯 a 390% 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐢𝐧 𝐜𝐥𝐢𝐞𝐧𝐭 𝐞𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭
✨ Strengthened positive relationships with partner organizations to support all residents

Project Coordinator

Oral Roberts University

✅ 𝑫𝑬𝑺𝑪𝑹𝑰𝑷𝑻𝑰𝑶𝑵 𝑨𝑵𝑫 𝑯𝑰𝑮𝑯𝑳𝑰𝑮𝑯𝑻𝑺:
Oral Roberts University is a non-profit, post-secondary institution that provides a holistic education that prepares students to be leaders in their chosen spheres of influence.

✨ 𝐒𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐚𝐬 1 𝐨𝐟 8 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐓𝐞𝐚𝐜𝐡𝐢𝐧𝐠 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭𝐬 for the university president's premier leadership course
✨ Led and mentored 105 undergraduate students through group discussion, office hours, and email correspondence to help them hone their leadership skills
✨ Utilized time management and productivity tools to grade 315 assignments according to established protocol within university deadlines

Leadership Teaching Assistant

Ascension

✅ 𝑫𝑬𝑺𝑪𝑹𝑰𝑷𝑻𝑰𝑶𝑵 𝑨𝑵𝑫 𝑯𝑰𝑮𝑯𝑳𝑰𝑮𝑯𝑻𝑺:
As the largest non-profit health system in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to people living in poverty and those most vulnerable.

✨ Provided 𝗳𝗶𝗿𝘀𝘁-𝗹𝗶𝗻𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 and patient information for community members via phone
✨ Relayed critical information and followed 𝗱𝗶𝘀𝗮𝘀𝘁𝗲𝗿 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗽𝗹𝗮𝗻𝘀 to activate and coordinate response teams in a timely fashion
✨ Maintained 𝗵𝗶𝗴𝗵 𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗮𝘄𝗮𝗿𝗲𝗻𝗲𝘀𝘀 during emergency situations and 𝗶𝗻𝗰𝗶𝗱𝗲𝗻𝘁 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲 by connecting with appropriate interdepartmental hospital staff

Safety and Security, Health Information Services Specialist

Brain Balance Achievement Centers

✅ 𝑫𝑬𝑺𝑪𝑹𝑰𝑷𝑻𝑰𝑶𝑵 𝑨𝑵𝑫 𝑯𝑰𝑮𝑯𝑳𝑰𝑮𝑯𝑻𝑺:
Brain Balance is the leading drug-free program offering children individualized support to help improve their cognitive performance and emotional well-being.

✨ Supervised and evaluated 6 coaches through observations, 1:1s, and performance reviews to ensure best practices were employed and high standards were maintained, 𝘳𝘦𝘴𝘶𝘭𝘵𝘪𝘯𝘨 𝘪𝘯 100% 𝐨𝐟 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐦𝐚𝐤𝐢𝐧𝐠 𝐩𝐫𝐨𝐠𝐫𝐞𝐬𝐬 𝐭𝐨𝐰𝐚𝐫𝐝 𝐭𝐡𝐞𝐢𝐫 𝐢𝐧𝐝𝐢𝐯𝐢𝐝𝐮𝐚𝐥𝐢𝐳𝐞𝐝 𝐠𝐨𝐚𝐥𝐬
✨ Recruited, interviewed, and hired 3 new coaches using Indeed, ZipRecruiter, and networking to better serve nearly 75 clients and their families
✨ Facilitated presentations and meetings with school personnel as part of strategic, targeted marketing 𝘳𝘦𝘴𝘶𝘭𝘵𝘪𝘯𝘨 𝘪𝘯 the 𝐞𝐱𝐩𝐚𝐧𝐬𝐢𝐨𝐧 𝐨𝐟 𝐦𝐚𝐫𝐤𝐞𝐭 𝐫𝐞𝐚𝐜𝐡 𝐭𝐨 4 𝐧𝐞𝐰 𝐭𝐞𝐫𝐫𝐢𝐭𝐨𝐫𝐢𝐞𝐬
✨ Engaged family members in conversations to review each student's progress and provide consultation for in-school and at-home adjustments, when necessary, 𝘭𝘦𝘢𝘥𝘪𝘯𝘨 𝘵𝘰 100% 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 as their pain points were addressed
✨ Maintained a detailed history of interactions with family members using Salesforce 
✨ Created content for Facebook, Instagram, and print advertisements which 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞𝐝 𝐥𝐞𝐚𝐝 𝐟𝐥𝐨𝐰 𝐛𝐲 300%  for evaluations and discovery meetings

Program and Marketing Director

New York State Department of Health Early Intervention Program (various EI agencies)

✅ 𝑫𝑬𝑺𝑪𝑹𝑰𝑷𝑻𝑰𝑶𝑵 𝑨𝑵𝑫 𝑯𝑰𝑮𝑯𝑳𝑰𝑮𝑯𝑻𝑺:
The New York State Department of Health funds comprehensive early intervention (EI) services for children with developmental delays and learning disabilities. 

✨ Performed data analysis to track progress and inform instruction to 𝐡𝐞𝐥𝐩 𝐧𝐞𝐚𝐫𝐥𝐲 100 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐦𝐞𝐞𝐭/𝐞𝐱𝐜𝐞𝐞𝐝 𝐭𝐡𝐞𝐢𝐫 𝐬𝐭𝐚𝐭𝐞𝐝 𝐠𝐨𝐚𝐥𝐬 
✨ 𝐂𝐨𝐮𝐧𝐬𝐞𝐥𝐞𝐝 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 on best practices to support children’s holistic development 
✨ Created individualized lessons for clients with developmental delays, speech and language impairments, and autism, 𝘳𝘦𝘴𝘶𝘭𝘵𝘪𝘯𝘨 𝘪𝘯 100% 𝐨𝐟 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐢𝐧𝐠 𝐭𝐡𝐞𝐢𝐫 𝐯𝐨𝐜𝐚𝐛𝐮𝐥𝐚𝐫𝐲 𝐛𝐲 𝐚𝐧 𝐚𝐯𝐞𝐫𝐚𝐠𝐞 𝐨𝐟 25 𝐰𝐨𝐫𝐝𝐬 𝐰𝐢𝐭𝐡𝐢𝐧 3 𝐦𝐨𝐧𝐭𝐡𝐬

Early Interventionist and Special Instructor

NYC Department of Education

✅ 𝑫𝑬𝑺𝑪𝑹𝑰𝑷𝑻𝑰𝑶𝑵 𝑨𝑵𝑫 𝑯𝑰𝑮𝑯𝑳𝑰𝑮𝑯𝑻𝑺:
The New York City Department of Education is the largest school system in the United States, serving over 1 million students. 

Taught multiple grade levels at a Title I elementary school in Manhattan while managing a team of paraprofessionals

✨ 𝐄𝐚𝐫𝐧𝐞𝐝 𝐭𝐡𝐞 𝐡𝐢𝐠𝐡𝐞𝐬𝐭 𝐩𝐨𝐬𝐬𝐢𝐛𝐥𝐞 𝐞𝐯𝐚𝐥𝐮𝐚𝐭𝐢𝐨𝐧 𝐫𝐚𝐭𝐢𝐧𝐠 𝐨𝐟 “𝐇𝐢𝐠𝐡𝐥𝐲 𝐄𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞” using the Danielson Framework for remarkable preparation, lesson execution, and classroom environment
✨ 𝐂𝐡𝐨𝐬𝐞𝐧 𝐚𝐬 1 𝐨𝐟 3 𝐒𝐩𝐞𝐜𝐢𝐚𝐥 𝐄𝐝𝐮𝐜𝐚𝐭𝐨𝐫𝐬 to serve on the Special Education Regulations Committee to ensure compliance with federal mandates
✨ Managed 7 assigned paraprofessionals to provide a structured and organized learning environment for all students that 𝐝𝐞𝐜𝐫𝐞𝐚𝐬𝐞𝐝 𝐛𝐞𝐡𝐚𝐯𝐢𝐨𝐫𝐚𝐥 𝐜𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞𝐬 𝐛𝐲 90%
✨ Collected and analyzed data to track student academic performance and make instructional decisions, 𝘭𝘦𝘢𝘥𝘪𝘯𝘨 𝘵𝘰 98% 𝐨𝐟 𝐬𝐭𝐮𝐝𝐞𝐧𝐭𝐬 𝐣𝐮𝐦𝐩𝐢𝐧𝐠 𝐚𝐭 𝐥𝐞𝐚𝐬𝐭 𝐟𝐨𝐮𝐫 𝐫𝐞𝐚𝐝𝐢𝐧𝐠 𝐥𝐞𝐯𝐞𝐥𝐬 𝐛𝐲 𝐭𝐡𝐞 𝐞𝐧𝐝 𝐨𝐟 𝐞𝐚𝐜𝐡 𝐬𝐜𝐡𝐨𝐨𝐥 𝐲𝐞𝐚𝐫
✨ Collaborated cross-functionally with grade-team teachers, service providers, and other faculty members for curriculum planning, individualized education plan (IEP) creation, and progress monitoring

Special Education/ Early Childhood Teacher

Teachers College, Columbia University

✅ 𝑫𝑬𝑺𝑪𝑹𝑰𝑷𝑻𝑰𝑶𝑵 𝑨𝑵𝑫 𝑯𝑰𝑮𝑯𝑳𝑰𝑮𝑯𝑻𝑺:
Teachers College (TC) is Columbia University's graduate school of education, health, and psychology. The Office of Accreditation and Assessment collects and analyzes data to ensure TC provides sufficient evidence it meets national, state, and institutional standards.

✨ Assisted in 𝐬𝐮𝐫𝐯𝐞𝐲 𝐫𝐞𝐬𝐞𝐚𝐫𝐜𝐡 𝐨𝐟 𝐨𝐯𝐞𝐫 5,000 𝐬𝐭𝐮𝐝𝐞𝐧𝐭𝐬 𝐚𝐧𝐝 𝐚𝐥𝐮𝐦𝐧𝐢 to improve future learning experiences 
✨ Cleaned and maintained 3 Microsoft Excel databases for graduate programs’ national accreditation compliance 
✨ Prepared and edited 6 documents and reports for national publication

Accreditation and Assessment Data Specialist

The Pew Charitable Trusts - Children's Policy Group

✅ 𝑫𝑬𝑺𝑪𝑹𝑰𝑷𝑻𝑰𝑶𝑵 𝑨𝑵𝑫 𝑯𝑰𝑮𝑯𝑳𝑰𝑮𝑯𝑻𝑺:
The Pew Charitable Trusts is a global non-profit, non-governmental organization that exists to improve public policy, inform the public, and invigorate civic life. 

✨ Collaborated cross-functionally to 𝐡𝐞𝐥𝐩 𝐜𝐫𝐞𝐚𝐭𝐞 𝐚𝐧𝐝 𝐝𝐞𝐬𝐢𝐠𝐧 𝐭𝐡𝐞 𝐢𝐧𝐚𝐮𝐠𝐮𝐫𝐚𝐥 “𝐏𝐞𝐰 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐘𝐞𝐚𝐫” 𝐟𝐞𝐥𝐥𝐨𝐰𝐬𝐡𝐢𝐩 𝐩𝐫𝐨𝐠𝐫𝐚𝐦 using project management tools that 𝘭𝘦𝘥 𝘵𝘰 9 𝐟𝐞𝐥𝐥𝐨𝐰𝐬 𝐛𝐞𝐢𝐧𝐠 𝐡𝐢𝐫𝐞𝐝 to support company-wide projects
✨ Prepared and edited documents to 𝐡𝐞𝐥𝐩 𝐬𝐞𝐜𝐮𝐫𝐞 𝐨𝐯𝐞𝐫 $2 𝐦𝐢𝐥𝐥𝐢𝐨𝐧 𝐢𝐧 𝐠𝐫𝐚𝐧𝐭𝐬 for children's policy initiatives

Senior-Level Administrative Assistant

🎯 I possess an 𝐢𝐧𝐬𝐚𝐭𝐢𝐚𝐛𝐥𝐞 𝐢𝐧𝐭𝐞𝐥𝐥𝐞𝐜𝐭𝐮𝐚𝐥 𝐜𝐮𝐫𝐢𝐨𝐬𝐢𝐭𝐲, which fuels my commitment to professional growth and personal development. My 𝐡𝐢𝐠𝐡 𝐜𝐨𝐦𝐟𝐨𝐫𝐭 𝐰𝐢𝐭𝐡 𝐚𝐦𝐛𝐢𝐠𝐮𝐢𝐭𝐲 supercharges my 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐯𝐞 𝐚𝐧𝐝 𝐜𝐫𝐞𝐚𝐭𝐢𝐯𝐞 abilities. I am a 𝐡𝐢𝐠𝐡𝐥𝐲 𝐚𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐚𝐥 𝐭𝐡𝐢𝐧𝐤𝐞𝐫 with an inquisitive nature, enabling me to focus on 𝐝𝐢𝐬𝐜𝐨𝐯𝐞𝐫𝐢𝐧𝐠 𝐚𝐧𝐝 𝐦𝐚𝐠𝐧𝐢𝐟𝐲𝐢𝐧𝐠 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 to identified and potential problems. My mental dexterity allows me to balance being a 𝐝𝐞𝐭𝐚𝐢𝐥𝐞𝐝-𝐨𝐫𝐢𝐞𝐧𝐭𝐞𝐝, big picture visionary with a 𝐤𝐞𝐞𝐧 𝐛𝐢𝐚𝐬 𝐟𝐨𝐫 𝐚𝐜𝐭𝐢𝐨𝐧 and the 𝐟𝐥𝐞𝐱𝐢𝐛𝐢𝐥𝐢𝐭𝐲 𝐭𝐨 𝐪𝐮𝐢𝐜𝐤𝐥𝐲 𝐩𝐢𝐯𝐨𝐭 while maintaining 𝐜𝐨𝐧𝐬𝐭𝐚𝐧𝐭, 𝐜𝐥𝐞𝐚𝐫, 𝐚𝐧𝐝 𝐜𝐨𝐧𝐜𝐢𝐬𝐞 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 with all stakeholders.

👩🏾‍🏫 I am adept at using different modalities and novel approaches to 𝐬𝐢𝐦𝐩𝐥𝐢𝐟𝐲 𝐜𝐨𝐦𝐩𝐥𝐞𝐱 𝐜𝐨𝐧𝐭𝐞𝐧𝐭 and 𝐩𝐫𝐞𝐬𝐞𝐧𝐭 𝐦𝐚𝐭𝐞𝐫𝐢𝐚𝐥 𝐢𝐧 𝐞𝐧𝐠𝐚𝐠𝐢𝐧𝐠 𝐰𝐚𝐲𝐬.

💞 When it comes to 𝐡𝐞𝐥𝐩𝐢𝐧𝐠 𝐩𝐞𝐨𝐩𝐥𝐞, I leverage my 𝐰𝐢𝐧𝐧𝐢𝐧𝐠 𝐦𝐞𝐧𝐭𝐚𝐥𝐢𝐭𝐲 to persevere as I tenaciously maneuver around roadblocks to find the optimal way to 𝐠𝐞𝐭 𝐭𝐡𝐞 𝐣𝐨𝐛 𝐝𝐨𝐧𝐞 ethically and with excellence. I am 𝐞𝐱𝐭𝐫𝐞𝐦𝐞𝐥𝐲 𝐩𝐞𝐫𝐜𝐞𝐩𝐭𝐢𝐯𝐞, which helps me 𝐞𝐚𝐬𝐢𝐥𝐲 𝐜𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐩𝐞𝐨𝐩𝐥𝐞 of varying ages and stages. I 𝐥𝐢𝐬𝐭𝐞𝐧 𝐢𝐧𝐭𝐞𝐧𝐭𝐥𝐲 because I care and people matter, so 𝐥𝐞𝐭'𝐬 𝐜𝐨𝐧𝐧𝐞𝐜𝐭! 😁

--
𝙎𝙆𝙄𝙇𝙇𝙎 𝘼𝙏 𝘼 𝙂𝙇𝘼𝙉𝘾𝙀 
💎Agile Methodologies
💎Bash
💎Client Relationship Management
💎Cloud Security (in progress)
💎Database Management
💎Endpoint Detection and Response (EDR) (in progress)
💎Incident Response 
💎Linux 
💎Network Security (in progress)
💎Powershell
💎Python 
💎Qualys (in progress)
💎Research
💎Risk Management (in progress)
💎SIEM tools (in progress)
💎SQL
💎Vulnerability Management (in progress)

--
𝘾𝙀𝙍𝙏𝙄𝙁𝙄𝘾𝘼𝙏𝙄𝙊𝙉𝙎
🏅AZ-900: Azure Fundamentals
🏅Certified Scrum Product Owner (CSPO)
🏅CompTIA Security+ (studying for)
🏅ISC2 Certified in Cybersecurity (CC)
🏅ServiceNow Certified System Administrator (studying for)
🏅Splunk Certified Cybersecurity Defense Analyst (studying for)

--
𝙁𝙐𝙉 𝙁𝘼𝘾𝙏𝙎
🗽 I was born and raised in Brooklyn. 🍎

💼 I served as a congressional intern on Capitol Hill for two U.S. representatives when I was in college.   

❌☕ I don't drink coffee. (I know. I know. 😲 See below for how I make it through the day. 😊)

🎶 Music, the internet, and Jesus help me stay off the struggle bus. 🚌

taplio

The Battle

Syreeta Niblett, CSM

🤩 Tiffany K. Ward

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