Labcorp

● Managed end-to-end UAT processes to validate business requirements and enhance system functionality, resulting in a 30% improvement in testing accuracy.
● Developed real-time JIRA dashboards, providing visibility into testing progress and accelerating stakeholder decision-making while enhancing audit readiness and compliance tracking.
● Trained Agile teams on best practices for backlog grooming and user story refinement, leading to a 20% reduction in development cycle time.
● Facilitated weekly test review sessions with stakeholders, providing actionable insights that accelerated decision-making and improved readiness for deployment.
● Established standardized testing workflows, ensuring 92% of key requirements were validated before deployment and aligning processes with regulatory and internal audit requirements.

User Acceptance Test Lead / Project Manager

● Formulated standardized test plans and procedures utilizing Jira and Confluence to govern consistent quality across QA projects.
● Worked cross-functionally with developers to define test scenarios and acceptance criteria that fulfill functional requirements.
● Configured call center software application modules by verifying quality and reliability throughout the software development lifecycle.
● Supervised functional, performance, security, and regression testing of software products while maintaining high standards of quality.
● Conducted API testing using Postman by resolving vulnerabilities, reducing post-release defects by 25% to fortify product reliability.
● Administered Test Readiness Reviews (TRRs) to classify software defects and issues in Zephyr, adhering to QA project timelines.
● Attained 98% delivery rate by orchestrating sprint planning, daily stand-ups, sprint reviews, and retrospectives to remove impediments.
● Spearheaded the implementation of a call center software application by overseeing testing efforts to guide seamless integration.
● Built 300+ test cases, and test scripts to conduct functional and regression testing, attaining 98% accuracy rate in identifying defects.
● Performed rigorous testing of software application across multiple platforms to ensure compatibility and consistency in user experience.
● Enhanced test automation coverage to 93%, reducing reliance on manual testing to accelerate release cycles for clients.
● Oversaw usability testing by gathering feedback from end-users and incorporating enhancements to optimize user interface design.

Software QA Engineer

● Analyzed laboratory operations by identifying inefficiencies and deploying process improvements to expedite turnaround time by 21%.
● Conducted thorough analysis of business operations within the functional group, identifying inefficiencies and recommending actionable solutions. Successfully streamlined business processes, resulting in a 20% increase in operational efficiency.
● Crafted detailed process documentation, ensuring clarity and completeness, facilitating better understanding and execution of tasks.
● Collaborated with stakeholders to provide business requirements and manage small to medium development/enhancements with IT teams. Tracked and analyzed key performance metrics to assess operational performance. 
● Conducted user acceptance testing (UAT) for software enhancements and provided support for end-users during rollout.
● Led the implementation and testing of AWS Connect for a call center initiative project, optimizing customer service operations and enhancing scalability. Delivered a seamless integration with existing systems, resulting in a 25% improvement in call handling efficiency.
● Facilitated seamless collaboration between QA and Development teams, ensuring the timely and accurate delivery of project features. Successfully reduced miscommunication-related delays by 17%, enhancing overall project efficiency.
● Served as a Subject matter expert and a driving force on a brand-new call center application that saved the company $7 million annually.

IT Business Analyst

● Exceeded call volume targets by managing an average of 120+ calls per day, boosting call resolution efficiency by 14%.
● Achieved 95% customer retention through cultivating strong relationships in providing exceptional service experiences.
● Advised developing and implementing customer service policies and procedures to comply with regulatory requirements.
● Optimized onboarding for new Customer Service Representatives by constructing training materials and modules using a $65K budget.
● Trained and mentored 17 new hires, imparting knowledge on customer service protocols, software applications, and technical systems.
● Addressed customer escalations through troubleshooting technical systems, leading to a 96% issue resolution rate.

Customer Service Support Representative/Subject Matter Expert

CourseCareers

CourseCareers is an intensive online three-month course in technology sales development. I read three books including How to Win Friends and Influence People, Fanatical Prospecting, and SPIN Selling.

I learned everything about the basics of sales development to prepare myself for a sales development position. Check out employer.coursecareers.com to view the complete outline of what I learned. 

Sales Terminology, Org Structure, Ideal Customer Profiles, Buyer Personas, Sales Cycles, Prospecting, Researching, Cadence, SPIN, BANT, Cold Emailing, Cold Calling, LinkedIn Outreach, Salesforce CRM, SalesLoft, Zoominfo, Etc.

Sales Development Student

Mayo Clinic

● Spearheaded a cross-functional team to implement a network segmentation strategy, decreasing potential security breaches by 36%.
● Aggregated data from ServiceNow, Order, Nuvolo, and Stealthwatch, creating 50+ cohesive data packages.
● Employed Agile methodologies and utilized Azure DevOps to oversee user stories throughout the network segmentation lifecycle.
● Collaborated with medical staff and IT teams to gather and document business requirements for EHR system integrations.

Information Technology Business Analyst

Cone Health

● Navigated the EPIC/EMR system to perform financial analysis for 50+ patient cases per day, increasing assessment accuracy by 17%.
● Improved patient experiences by addressing concerns and explaining financial obligations and assistance programs during registration.
● Collaborated with clinical staff and healthcare providers to ensure completeness of documentation for effective treatment delivery.
● Incorporated quality assurance measures to audit patient records and financial data in accordance with regulatory standards.
● Verified patient information, insurance details, and medical records in the EPIC/EMR system, reducing $346K in billing discrepancies.
● Supported departmental initiatives by streamlining processes to improve efficiency in patient registration and financial counseling.
● Led a cross-functional team to implement process improvements in patient registration, expediting registration time by 20%.

Certified Patient Access Associate

Blue Cross NC

- Managed an average of 110 inbound calls daily, providing expert guidance to patients on enrollment, deductible explanations, and policy inquiries, which contributed to a 15% increase in customer satisfaction scores.

- Resolved over 85% of claim discrepancies on first contact by coordinating with physician offices and using FACETS software to rebill and resubmit claims efficiently.

- Collaborated with internal teams and providers to resolve discrepancies in patient records and billing data, improving data accuracy across claims processing workflows.

- Guided patients through pharmacy benefit explanations, breaking down their tiered medication coverage and helping them understand cost implications for prescribed treatments.

- Monitored call trends and identified recurring patient issues, leading to the implementation of a new FAQ system that reduced call average handle time by 12%.

Customer Service Professional

Market America, Inc.

Providing 2nd tier support to assist in answering questions from Distributor Services, Data Services, Computer Support and other departments regarding the Web Center program, MA Capital Resources, iTransact, PAT Live, and other programs in the Internet Services department which are too difficult for them to answer but don’t require the involvement of the Director of Internet Services – standard 2nd tier support. 
Working selected events (i.e. Convention, World Conference, CWT School)

Internet Services Support Coordinator

- Provided outstanding customer support experience and built strong working relationships through deep technical understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude and friendly demeanor.

Computer Support

My name is Syreeta Niblett. I am a User Acceptance Test Lead who started my journey as a Business Analyst. Over the past 6 years, I have grown through roles in software quality assurance, process improvement, and most recently, UAT Lead. Each step has shaped how I approach problems, communicate across teams, and deliver solutions that are not only functional but secure and compliant.

Notable Contributions:

🔹 Project Leadership: Spearheaded a critical call center application project that led to $7M in annual savings, reinforcing agile adaptability in high-demand environments.
🔹 Efficiency Optimization: Designed and executed 300+ JIRA Zephyr test cases, reducing QA testing time by 20% and accelerating software deployment cycles.
🔹 Cybersecurity Initiatives: Led a network segmentation project that reduced cybersecurity incidents by 30%, strengthening organizational security posture.

Areas of Expertise:

🔹User Acceptance Testing (UAT): Test planning, execution, defect tracking, and process refinement
🔹Business Analysis: Requirements gathering, user stories, and data-driven decision-making
🔹Cybersecurity & Compliance: Network segmentation, GRC frameworks, and risk mitigation
Project & Process Management: Agile methodologies, budget/resource allocation, and cross-functional collaboration

Technical Proficiencies:
JIRA | Confluence | ServiceNow | Azure DevOps | MS Excel | LucidChart | Visio | Salesforce | Postman | VirtualBox | Application Lifecycle Management (ALM)

I’m passionate about contributing to clear, reliable, and secure software solutions. I focus on aligning business needs with technical outcomes to support both the end user and the organization. If anything I’ve shared resonates with you, feel free to reach out. I’m always open to meaningful conversations and opportunities to collaborate.

📩 Contact: syreeta336@gmail.com

(The views expressed here are my own and do not represent my employer.)

Syreeta Niblett, CSM

👋 Hi, I'm an Information Security Professional with 28 years of experience spanning both private and public sectors. I specialize in securing multi-cloud environments. I thrive in both independent and collaborative settings. I am driven by my unwavering passion for achieving mission success.

🔐 My focus is on protecting cloud workloads, networks, and endpoints against cyber threats through the strategic use of tools such as malware detection, encryption, vulnerability scanning, and production-grade security services. I collaborate closely with IT and product teams to implement secure, scalable access models—always aligning with the principle of least privilege.

🧠 I bring a solutions-oriented mindset to complex challenges, clearly communicating trade-offs and risks while exploring viable alternatives. I stay current on emerging threats and best practices and champion security-by-design principles across cloud and enterprise architectures.

Steven Upshaw

It's a great Friday. I woke up to some great news this morning!

✨ I am officially CISM certified! ✨

I think that I earned the super trifecta #CISM, #CISSP, & #CCSP!

#CISM #ISACA #Cybersecurity #Leadership #SecurityArchitecture #ProfessionalGrowth #CloudSecurity #FridayWins

CISM Certificate

I’m happy to share that I’ve obtained a new certification: Web Application Pentesting Certificate from TryHackMe!

Topics learned

Learn how to perform security assessments of web applications.

Learn about common web vulnerabilities.

Understand web authentication mechanisms.

Perform server- and client-side exploits.

Understand the remedies for web vulnerabilities.

#cybersecurity #websecurity #pentesting #tryhackme #infosec #cloudsecurity #securityarchitect #webappsecurity

🇺🇸 Honoring Veterans Day 2025 🇺🇸

Today, we pause to honor all who have served — and those who continue to serve — in defense of our nation.

As a U.S. Navy veteran, I carry forward lessons that no classroom or certification could ever teach: discipline, teamwork, accountability, and service before self. Those same values continue to shape how I approach every challenge as a Cloud Security Architect — protecting data, building resilience, and leading with integrity.

Military service taught me that leadership is not about rank — it’s about responsibility, readiness, and doing what’s right when no one is watching. That mindset translates powerfully into every role I take on after the uniform.

To my fellow veterans — thank you for your service, your sacrifice, and the example you continue to set. And to those still serving — you have our deepest respect.

Every day is a chance to keep serving — just with a different mission.

⚓️🇺🇸

#VeteransDay #NavyVeteran #Leadership #Cybersecurity #ServiceBeforeSelf #Integrity #Gratitude #MilitaryToTech

No alternative text description for this image

I think I’ve earned enough certifications for the year!

This year, I need to recertify my Amazon Web Services (AWS) Developer certification by the end of the year. 

It’s time to slow down my hyperactive brain and enjoy life a little more.

Sometimes, growth doesn’t come from adding more to your plate — it comes from appreciating what you’ve already achieved.

Here’s to balance, peace, and the next chapter of learning to be, not just do. 

#CareerGrowth #Balance #Mindset #Cybersecurity #Gratitude

🎄 Thank you, TryHackMe, for the early Christmas gift! 🎄

I am excited to kick off Advent of Cyber 2025 — one of my favorite annual cybersecurity traditions. I always look forward to sharpening skills, learning new techniques, and having a little festive fun along the way.

Huge shoutout to the TryHackMe team for constantly creating engaging, hands-on challenges that keep the community leveling up. Let’s make this the best season yet!

🔐✨ Let the hacking (and learning) begin!

#TryHackMe #AdventOfCyber2025 #CyberSecurity #ContinuousLearning #BlueTeam #RedTeam #CloudSecurity #LearningJourney

🚀 I just completed Web Application Pentesting on TryHackMe. Learn about the various vulnerabilities that can exist in web applications and how to perform security assessments of web applications. 🎯

#cybersecurity #websecurity #pentesting #tryhackme #infosec #cloudsecurity #securityarchitect #webappsecurity

Open article: Steven Upshaw is now skilled in Web Application Pentesting after completing a hands-on course on TryHackMe. by tryhackme.com

Steven Upshaw is now skilled in Web Application Pentesting after completing a hands-on course on TryHackMe.

Congratulations Christen Madison on reaching 1,500 consecutive days on TryHackMe  🎯

Top 3% THM |A+ | Net+ | Server+| Linux+ | Security+ | CySA+| Pentest+| MTA | MCSA | AZ-900 | MS-900 | SC-900 | NSE3| ISO/IEC 27001:2022 | SSCP | KC7 Cyber Detective Game Player |

Learning streak in full swing!  For those who know, I moved, so still getting unpacked but trying to make sure I make time every day to learn.  #Labeveryday #LitLikeBIC #BlacksInCyber #BIC_BTDP #BICBLUETEAM #BlacksInCybersecurity #DeffensiveSecurity #SOCAnalyst #Homelabs

Open article: Isaiah.Bradley is on a 1500 day streak! by tryhackme.com

I’m excited to share that I’ve earned the Model Compromise Badge on TryHackMe after completing the LLM Attacks module! 

This module took a deep dive into modern AI security challenges, including:

 • Prompt injection techniques

 • Model manipulation & jailbreaks

 • Data extraction vulnerabilities

 • Defensive strategies for securing LLM-driven applications

As AI continues to integrate into security workflows, understanding how these models can be compromised is becoming an essential skill for any cybersecurity professional.

#TryHackMe #CyberSecurity #AIsecurity #LLMAttacks #ModelCompromise #ContinuousLearning #CloudSecurity #OffensiveSecurity

Open article: upshawsm was awarded a badge! by tryhackme.com

Congratulations to DeVon King, CISM, PMP, CCSK on clearing his ISACA #CISSP certification exam! What a true display of grit, determination, and commitment. I am glad you stayed in the fight! Enjoy the win, champ! I am proud of you!

☁️🔒 Sr. Cloud Security Engineer | Vulnerability Management | Cyber Threat Intelligence | Project Management

View DeVon King, CISM, PMP, CCSK’s profile

They say 3rd time is a Charm!! After much hard work and dedication, I'm thrilled to announce that I've officially passed the CISSP exam! It was a challenging but rewarding journey. 

I have a few people to thank:

My Evening Study Group 💪🏽:
Ben Taylor, MSAcc, CPA, CISSP, PMP, CDFM  
Christopher Davis, CISA  
Rod Palma
Jeffrey Taylor  

My Manhattan Study Group: 
Chaithra K 
Mark G. 
Syed Khan 

And continuous movtivators: Robert Alldread William Perales  Derek Hawkins MBA-CISSP ☁️David Moalem🔥 Michael Coleman Derrick Pope 🛡Dr. Joseph J. Burt-Miller Jr., PMP® 🇺🇸🇯🇲  Justin Wall ⚡️Steve Summers Allen Baylis and countless more!

Destination Certification Inc. Book and Videos were amazing. Mike Chapple LinkedIn Learn video were consice. Quantum Exams gave me the mindset. LearnZapp fine tuned the knowledge base!

taplio

The Battle

Syreeta Niblett, CSM

Steven Upshaw

Followers

Posts

Engagements

Likes

Performance ScoreSteven Upshaw's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Syreeta Niblett, CSM

Steven Upshaw

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Steven Upshaw's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreSteven Upshaw's LinkedIn Performance