I support high-impact enterprise releases where failure is costly and trust is non-negotiable.

Through UAT leadership, business analysis, and cybersecurity GRC, I help organizations deliver systems that are compliant, defensible, and ready to scale.

I am a User Acceptance Test Lead with over 6 years of experience supporting enterprise delivery in regulated environments. My background in Business Analysis allows me to translate business intent into testable outcomes and ensure systems meet compliance expectations while earning user trust.

Here’s why I’m trusted in high-impact, regulated delivery:

• Led a critical call center application initiative that delivered $7M in annual savings while supporting agile adaptability in a high-demand environment
• Designed and executed over 300 JIRA Zephyr test cases, reducing QA testing time by 20 percent and accelerating deployment cycles
• Directed a network segmentation initiative that reduced cybersecurity incidents by 30 percent and strengthened overall security posture

Areas of Focus
• User Acceptance Testing (planning, execution, defect management, continuous improvement)
• Business Analysis (requirements, user stories, stakeholder alignment)
• Cybersecurity & Compliance (network segmentation, GRC fundamentals, risk mitigation)
• Agile Delivery & Process Management (cross-functional collaboration, delivery governance)

Tools and Platforms
JIRA, Confluence, ServiceNow, Azure DevOps, Application Lifecycle Management systems, MS Excel, LucidChart, Visio, Salesforce, Postman, and VirtualBox

If my background aligns with what you are building or improving, I welcome the conversation.

📩 syreeta336@gmail.com

(The views expressed here are my own and do not represent my employer.)

Syreeta Niblett

ProTech Services Group, Inc.

- Successfully restored PC data from the Active Directory server, ensuring data integrity and minimal 
 downtime. 
- Proficiently managed assets using Excel, maintaining an organized inventory system for hardware and 
 software resources. 
- Developed comprehensive technical documentation for PC configurations, user file backup - 
 procedures, and configuration troubleshooting, enhancing team efficiency. 
- Played a key role in the deployment process by assisting in planning and executing deployment 
 activities, contributing to the team's success. 
- Trained fellow team members in configuring new PCs and laptops, facilitating seamless onboarding 
 and knowledge sharing. 
- Expertly reimaged PCs, optimizing system performance and ensuring data security. 
- Effectively deployed and set up all new equipment stations while offering real-time troubleshooting 
 expertise for technical issues, minimizing disruptions. 
- Configured and installed software and applications with precision, maintaining a secure and 
 productive computing environment. 
- Conducted thorough software and equipment testing during configuration and deployment phases, 
 guaranteeing flawless functionality and reliability. 
- Diligently maintained PCs, user profiles, and group policies in Active Directory, ensuring the security 
 and optimal performance of networked systems while adhering to company policies and industry best 
 practices.

Level II IS Specialist

Loyalty Volleyball Club

- Designing and implementing strength and conditioning programs tailored to individual athletes or teams.
- Conduct fitness assessments to identify strengths, weaknesses, and areas of improvement for athletes.
- Monitoring progress and adjusting programs accordingly to maximize performance
- Teaching proper techniques for exercises and weightlifting to prevent injury.
- Providing guidance on nutrition and recovery practices to optimize athletic performance.

Volleyball Trainer/Strength and Conditioning Coordinator

Tracked Ltd

As an Analytics For All Tracked Fellow, over a four-week period, (40+ Hours), we
cover an introductory view towards analytics spanning Data Modelling, Business
Fundamentals, Data Visualisations, and SQL.

Platform Technologies covered include:
• Data Modelling (Lucid Chart + Dbdiagram.io)
• Biz + Data Fundamentals (Excel)
• Database Fundamentals (SQL)
• Data Visualisation (Excel)

Tracked Fellow

Gallagher

Successfully supported and troubleshot virtual workspaces, ensuring optimal system performance and user experience. 

Expertly assisted numerous customers with software removal and installation via remote support, leading to increased satisfaction and improved productivity. 

Proactively identified and reported defects, contributing to the overall improvement of product quality and customer satisfaction. 

Skillfully assisted in testing ticketing software, ensuring seamless integration and functionality with existing systems. 

Provided exceptional technical support to customers, successfully resolving basic home office hardware installation and troubleshooting issues. 

Proficiently analyzed data and effectively troubleshooted various technical issues, ensuring minimal downtime and maximum efficiency.

IT Analyst

St. Jude Children's Research Hospital - ALSAC

Achieved 65% first call resolution rate for St. Jude clients both onsite and remotely, resulting in a faster and more efficient problem resolution process. 

Demonstrated proficiency in Active Directory functions, effectively managing group modifications and password resets to enhance system security and user access. 

Successfully resolved technical and software issues related to client/patient interruptions, resulting in minimized downtime and improved service delivery. 

Proactively updated, monitored, and maintained client devices, such as desktops, laptops, and iPads, ensuring optimal performance and user experience. 

Skillfully provided remote desktop support to clients, vendors, and collaborators on both Windows and Mac platforms, effectively resolving technical issues and improving collaboration efficiency.

Information Technology Technical Support

Nike

Successfully identified, researched, and resolved tech support issues for Nike employees in Memphis, Canada, and California, ensuring seamless and uninterrupted business operations. 

Proactively troubleshooted software issues for Nike employees in real time, enhancing company productivity and minimizing downtime. 

Expertly created and processed employee profiles in multiple warehouse management systems, enabling seamless system access and data management. 

Provided efficient remote troubleshooting for various systems and software, including Microsoft Suite, WMOS, printers, VPN connections, laptops, and more, ensuring optimal system performance and user experience. 

Collaborated with users to verify connectivity and troubleshoot network-related connectivity issues, ensuring seamless and uninterrupted system access. 

Skillfully coordinated escalations with the level 2 support team and provided timely follow-up, ensuring prompt and efficient problem resolution.

Help Desk Technician

Dr Pepper Snapple Group

Successfully expanded the customer base for both small and large format clients within specific geographical regions, achieving significant growth and increasing revenue. 

Maintained optimal levels of inventory in each account, ensuring that products were always available for in-store stocking and merchandising, which resulted in improved customer satisfaction and increased sales. 

Maintained accurate sales records for all designated accounts, including specialized reports on promotional initiatives, competitive sales, and space allocations, which provided valuable insights for strategic decision-making. 

Significantly contributed to the growth and market share of Keurig Dr. Pepper brands by implementing effective sales strategies, expanding their distribution, and successfully achieving targeted volume objectives.

Relief Account Sales Manager

Youfit Health Clubs

Consistently exceeded goals in key metrics: profit, sales, finances, and operational measures by developing new business and marketing opportunities. 

Directed, trained, and motivated team members and new hires, with a strong focus on optimizing productivity and performance. 

Created and implemented a competitive customer service program which resulted in improved employee engagement and customer satisfaction scores. 

Drove process improvements by collaborating with internal stakeholders across the organization to address opportunities and challenges. 

Reversed net profit trend of -$2,000 to +$8,000 by exhausting the referral program, sales team training, and improved morale.

Assistant Manager

I am an IT Analyst with 5+ years of experience with data management, technical documentation development, daily operations and technical support. I am seeking a new role that leverages my skill set in leadership, operations and security, and improves customer experience.

taplio

The Battle

Syreeta Niblett

Monet Marshall-Smith

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