Labcorp

● Managed end-to-end UAT processes to validate business requirements and enhance system functionality, resulting in a 30% improvement in testing accuracy.
● Developed real-time JIRA dashboards, providing visibility into testing progress and accelerating stakeholder decision-making while enhancing audit readiness and compliance tracking.
● Trained Agile teams on best practices for backlog grooming and user story refinement, leading to a 20% reduction in development cycle time.
● Facilitated weekly test review sessions with stakeholders, providing actionable insights that accelerated decision-making and improved readiness for deployment.
● Established standardized testing workflows, ensuring 92% of key requirements were validated before deployment and aligning processes with regulatory and internal audit requirements.

User Acceptance Test Lead / Project Manager

● Formulated standardized test plans and procedures utilizing Jira and Confluence to govern consistent quality across QA projects.
● Worked cross-functionally with developers to define test scenarios and acceptance criteria that fulfill functional requirements.
● Configured call center software application modules by verifying quality and reliability throughout the software development lifecycle.
● Supervised functional, performance, security, and regression testing of software products while maintaining high standards of quality.
● Conducted API testing using Postman by resolving vulnerabilities, reducing post-release defects by 25% to fortify product reliability.
● Administered Test Readiness Reviews (TRRs) to classify software defects and issues in Zephyr, adhering to QA project timelines.
● Attained 98% delivery rate by orchestrating sprint planning, daily stand-ups, sprint reviews, and retrospectives to remove impediments.
● Spearheaded the implementation of a call center software application by overseeing testing efforts to guide seamless integration.
● Built 300+ test cases, and test scripts to conduct functional and regression testing, attaining 98% accuracy rate in identifying defects.
● Performed rigorous testing of software application across multiple platforms to ensure compatibility and consistency in user experience.
● Enhanced test automation coverage to 93%, reducing reliance on manual testing to accelerate release cycles for clients.
● Oversaw usability testing by gathering feedback from end-users and incorporating enhancements to optimize user interface design.

Software QA Engineer

● Analyzed laboratory operations by identifying inefficiencies and deploying process improvements to expedite turnaround time by 21%.
● Conducted thorough analysis of business operations within the functional group, identifying inefficiencies and recommending actionable solutions. Successfully streamlined business processes, resulting in a 20% increase in operational efficiency.
● Crafted detailed process documentation, ensuring clarity and completeness, facilitating better understanding and execution of tasks.
● Collaborated with stakeholders to provide business requirements and manage small to medium development/enhancements with IT teams. Tracked and analyzed key performance metrics to assess operational performance. 
● Conducted user acceptance testing (UAT) for software enhancements and provided support for end-users during rollout.
● Led the implementation and testing of AWS Connect for a call center initiative project, optimizing customer service operations and enhancing scalability. Delivered a seamless integration with existing systems, resulting in a 25% improvement in call handling efficiency.
● Facilitated seamless collaboration between QA and Development teams, ensuring the timely and accurate delivery of project features. Successfully reduced miscommunication-related delays by 17%, enhancing overall project efficiency.
● Served as a Subject matter expert and a driving force on a brand-new call center application that saved the company $7 million annually.

IT Business Analyst

● Exceeded call volume targets by managing an average of 120+ calls per day, boosting call resolution efficiency by 14%.
● Achieved 95% customer retention through cultivating strong relationships in providing exceptional service experiences.
● Advised developing and implementing customer service policies and procedures to comply with regulatory requirements.
● Optimized onboarding for new Customer Service Representatives by constructing training materials and modules using a $65K budget.
● Trained and mentored 17 new hires, imparting knowledge on customer service protocols, software applications, and technical systems.
● Addressed customer escalations through troubleshooting technical systems, leading to a 96% issue resolution rate.

Customer Service Support Representative/Subject Matter Expert

CourseCareers

CourseCareers is an intensive online three-month course in technology sales development. I read three books including How to Win Friends and Influence People, Fanatical Prospecting, and SPIN Selling.

I learned everything about the basics of sales development to prepare myself for a sales development position. Check out employer.coursecareers.com to view the complete outline of what I learned. 

Sales Terminology, Org Structure, Ideal Customer Profiles, Buyer Personas, Sales Cycles, Prospecting, Researching, Cadence, SPIN, BANT, Cold Emailing, Cold Calling, LinkedIn Outreach, Salesforce CRM, SalesLoft, Zoominfo, Etc.

Sales Development Student

Mayo Clinic

● Spearheaded a cross-functional team to implement a network segmentation strategy, decreasing potential security breaches by 36%.
● Aggregated data from ServiceNow, Order, Nuvolo, and Stealthwatch, creating 50+ cohesive data packages.
● Employed Agile methodologies and utilized Azure DevOps to oversee user stories throughout the network segmentation lifecycle.
● Collaborated with medical staff and IT teams to gather and document business requirements for EHR system integrations.

Information Technology Business Analyst

Cone Health

● Navigated the EPIC/EMR system to perform financial analysis for 50+ patient cases per day, increasing assessment accuracy by 17%.
● Improved patient experiences by addressing concerns and explaining financial obligations and assistance programs during registration.
● Collaborated with clinical staff and healthcare providers to ensure completeness of documentation for effective treatment delivery.
● Incorporated quality assurance measures to audit patient records and financial data in accordance with regulatory standards.
● Verified patient information, insurance details, and medical records in the EPIC/EMR system, reducing $346K in billing discrepancies.
● Supported departmental initiatives by streamlining processes to improve efficiency in patient registration and financial counseling.
● Led a cross-functional team to implement process improvements in patient registration, expediting registration time by 20%.

Certified Patient Access Associate

Blue Cross NC

- Managed an average of 110 inbound calls daily, providing expert guidance to patients on enrollment, deductible explanations, and policy inquiries, which contributed to a 15% increase in customer satisfaction scores.

- Resolved over 85% of claim discrepancies on first contact by coordinating with physician offices and using FACETS software to rebill and resubmit claims efficiently.

- Collaborated with internal teams and providers to resolve discrepancies in patient records and billing data, improving data accuracy across claims processing workflows.

- Guided patients through pharmacy benefit explanations, breaking down their tiered medication coverage and helping them understand cost implications for prescribed treatments.

- Monitored call trends and identified recurring patient issues, leading to the implementation of a new FAQ system that reduced call average handle time by 12%.

Customer Service Professional

Market America, Inc.

Providing 2nd tier support to assist in answering questions from Distributor Services, Data Services, Computer Support and other departments regarding the Web Center program, MA Capital Resources, iTransact, PAT Live, and other programs in the Internet Services department which are too difficult for them to answer but don’t require the involvement of the Director of Internet Services – standard 2nd tier support. 
Working selected events (i.e. Convention, World Conference, CWT School)

Internet Services Support Coordinator

- Provided outstanding customer support experience and built strong working relationships through deep technical understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude and friendly demeanor.

Computer Support

My name is Syreeta Niblett. I am a User Acceptance Test Lead who started my journey as a Business Analyst. Over the past 6 years, I have grown through roles in software quality assurance, process improvement, and most recently, UAT Lead. Each step has shaped how I approach problems, communicate across teams, and deliver solutions that are not only functional but secure and compliant.

Notable Contributions:

🔹 Project Leadership: Spearheaded a critical call center application project that led to $7M in annual savings, reinforcing agile adaptability in high-demand environments.
🔹 Efficiency Optimization: Designed and executed 300+ JIRA Zephyr test cases, reducing QA testing time by 20% and accelerating software deployment cycles.
🔹 Cybersecurity Initiatives: Led a network segmentation project that reduced cybersecurity incidents by 30%, strengthening organizational security posture.

Areas of Expertise:

🔹User Acceptance Testing (UAT): Test planning, execution, defect tracking, and process refinement
🔹Business Analysis: Requirements gathering, user stories, and data-driven decision-making
🔹Cybersecurity & Compliance: Network segmentation, GRC frameworks, and risk mitigation
Project & Process Management: Agile methodologies, budget/resource allocation, and cross-functional collaboration

Technical Proficiencies:
JIRA | Confluence | ServiceNow | Azure DevOps | MS Excel | LucidChart | Visio | Salesforce | Postman | VirtualBox | Application Lifecycle Management (ALM)

I’m passionate about contributing to clear, reliable, and secure software solutions. I focus on aligning business needs with technical outcomes to support both the end user and the organization. If anything I’ve shared resonates with you, feel free to reach out. I’m always open to meaningful conversations and opportunities to collaborate.

📩 Contact: syreeta336@gmail.com

(The views expressed here are my own and do not represent my employer.)

Syreeta Niblett, CSM

Theirworld

→Being a Global Youth Ambassador 2023/2024 I will be part of a team of potential young people around the world committed to unleashing the potential of the next generation and creating opportunity for the most marginalized through education.This also involves creating of innovative solutions that will be able to address the global education crisis.

The following will be the main roles in line with being a Global Youth Ambassador;

➟Engaging in outreach activities:This will involve putting myself forefront into various outreach activities such as community outreach and youth events that would offer me a space to promote access quality education for all.This will also include raising awareness campaigns on areas of education and inclusive learning environments.

➟Aligning my role with the Sustainable Development Goals(SDGs);I will align my work with United Nations sustainable Development Goals especially goal 4:Quality education and contribute to the global efforts towards achieving inclusive and equitable education for all.

➟Monitoring and Evaluation:As an ambassador,I will be responsible for monitoring the progress of educational initiatives and projects,evaluating their impact and as well identifying the areas of improvement.

➟Innovation and Technology:As an amabassador,I will be able to work with my fellow global youth ambassadors to develop and implement solutions in tech that would be able to improve the access toquality education.This will largely involve use of digital tools and resources to enhance education outcomes.

➟Advocating for quality education:As an ambassador,I will actively advocate for access to quality education for all children and young people worldwide.I will be able to raise awareness about the importance of education in eradicating poverty,promoting social equality and fostering of sustainable development.

KEY ACHIEVEMENT:
 →I engaged in outreach activities in various communities and monitored the progress of educational initiatives.

Global Youth Ambassador

Sound Mental Health Foundation 

→A foundation aimed towards creating awareness on mental health in all spheres of life, schools, hospitals, prisons as well as Community levels.

➟We uphold respect to humanity and everyone associating.
➟We advocate for honest, transparency as well as welcoming feedbacks with regards to mental health.
➟As a foundation, we believe in creating a safe space for everyone to feel free, feel loved and cared about especially in issues regarding mental health well-being.

Mental Health Advocate 

Mastercard Foundation

→Baobab is a social, professional, learning community for young African leaders, participants and alumni of Mastercard Foundation programs.

➟ Professional development
➟ Community engagement

Community engagement Associate BAOBAB PLATFORM 

DENACO ANALYTICS

→DENACO is a forward-thinking corporate consulting firm at the forefront of Data Science & Analytics, Business Intelligence, Cloud Computing, Academic | Social | Market Research, and Training. 

→It Excels in delivering tailored solutions that meet our clients' specific needs in the realms of Data Science & Analytics | Business Intelligence | | Cloud Computing. Our commitment extends beyond providing expert services; we also empower aspiring Data Scientists & BI Analysts through specialized training and coaching.

In this role -:

→ I organized and promoted events and activities to raise awareness of DENACO Analytics
→ In my role, I identified potential clients and partners on campus
→ I helped in building and maintaining relationships with key stakeholders at the campus
→ I served the role of providing feedback and insights to the company about the campus market
→Supported awareness sessions and webinars on data cleaning, organization, and presentation.
→ Collaborated with the team to gather feedback from participants and improve training delivery.
→ Maintained organized records of participant engagement, training materials, and learning

University of Nairobi Brand Campus Ambassador

Millennium Campus Network (MCN)

Being passionate about SDG's ,I was selected among 2024 Millennium Campus Fellows.

Looking forward to-:

→Enhancing my leadership skills

→Broadening my perspective towards finding solutions on SDG's challenges

→A sustainable future through my social initiative project

→Adding value through my affiliation with the project

Millennium Fellow For The Class of 2024

The Kectil Program initiative of The Malmar Knowles Family Foundation

𝗣𝗿𝗶𝘃𝗶𝗹𝗲𝗱𝗴𝗲𝗱 𝘁𝗼 𝗵𝗮𝘃𝗲 𝗯𝗲𝗲𝗻 𝘀𝗲𝗹𝗲𝗰𝘁𝗲𝗱 𝗮𝘀 𝗽𝗮𝗿𝘁 𝗼𝗳 𝘁𝗵𝗲 𝟮𝟬𝟮𝟰 𝗰𝗼𝗵𝗼𝗿𝘁 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗞𝗘𝗖𝗧𝗜𝗟 𝗳𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻.

→𝗧𝗵𝗲 𝗞𝗲𝗰𝘁𝗶𝗹 𝗿𝗲𝗳𝗲𝗿𝘀 𝘁𝗼"𝗞𝗻𝗼𝘄𝗹𝗲𝘀 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗖𝗵𝗮𝗿𝗶𝘁𝗮𝗯𝗹𝗲 𝗧𝗿𝘂𝘀𝘁 𝗳𝗼𝗿 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽"

→𝗧𝗵𝗲 𝗞𝗲𝗰𝘁𝗶𝗹 𝗽𝗿𝗼𝗴𝗿𝗮𝗺 𝗶𝗱𝗲𝗻𝘁𝗶𝗳𝗶𝗲𝘀 𝗮𝗻𝗱 𝗮𝗹𝘀𝗼 𝗻𝘂𝗿𝘁𝘂𝗿𝗲𝘀 𝗵𝗶𝗴𝗵𝗹𝘆 𝘁𝗮𝗹𝗲𝗻𝘁𝗲𝗱 𝘆𝗼𝘂𝘁𝗵𝘀 𝗯𝗲𝘁𝘄𝗲𝗲𝗻 𝗮𝗴𝗲𝘀 𝗼𝗳 𝟭𝟳 𝗮𝗻𝗱 𝟮𝟲 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗽𝗼𝘁𝗲𝗻𝘁𝗶𝗮𝗹 𝘁𝗼 𝗺𝗮𝗸𝗲 𝗮 𝗽𝗼𝘀𝗶𝘁𝗶𝘃𝗲 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲 𝗶𝗻 𝘁𝗵𝗲𝗶𝗿 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝗶𝗲𝘀 𝗮𝗻𝗱 𝗰𝗼𝘂𝗻𝘁𝗿𝗶𝗲𝘀,𝗮𝗻𝗱 𝗶𝗻 𝗽𝗮𝗿𝘁𝗶𝗰𝘂𝗹𝗮𝗿,𝘁𝗵𝗲 𝘆𝗼𝘂𝘁𝗵𝘀 𝗳𝗿𝗼𝗺 𝗿𝗲𝗺𝗼𝘁𝗲 𝗮𝗿𝗲𝗮𝘀.

→𝗜𝘁 𝗶𝘀 𝘁𝗵𝗲 𝗴𝗼𝗮𝗹 𝗼𝗳 𝘁𝗵𝗲 𝗽𝗿𝗼𝗴𝗿𝗮𝗺 𝘁𝗼 𝗿𝗲𝗮𝗰𝗵 𝘁𝗮𝗹𝗲𝗻𝘁𝗲𝗱 𝘆𝗼𝘂𝘁𝗵𝘀 𝗮𝘁 𝘁𝗵𝗲 𝗰𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗮𝗴𝗲 𝘁𝗵𝗲𝘆 𝗮𝗿𝗲 𝗱𝗲𝗰𝗶𝗱𝗶𝗻𝗴 𝘁𝗵𝗲 𝗱𝗶𝗿𝗲𝗰𝘁𝗶𝗼𝗻 𝗼𝗳 𝘁𝗵𝗲𝗶𝗿 𝗹𝗶𝘃𝗲𝘀,𝗯𝘆 𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗻𝗴 𝘁𝗵𝗲𝗺 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗴𝗹𝗼𝗯𝗮𝗹 𝘁𝗵𝗼𝘂𝗳𝗴𝗵𝘁 𝗹𝗲𝗮𝗱𝗲𝗿𝘀,𝗮 𝗻𝗲𝘁𝘄𝗼𝗿𝗸 𝗼𝗳 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝗻𝗱 𝗲𝗮𝗰𝗵 𝗼𝘁𝗵𝗲𝗿.

→𝗧𝗵𝗲 𝗞𝗲𝗰𝘁𝗶𝗹 𝗽𝗿𝗼𝗴𝗿𝗮𝗺 𝗳𝗮𝗰𝗶𝗹𝗶𝘁𝗮𝘁𝗲𝘀 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗮 𝗺𝘂𝗹𝘁𝗶𝗳𝗮𝗰𝗲𝘁𝗲𝗱 𝘂𝗻𝗶𝗾𝘂𝗲 𝗼𝗻𝗲 𝘆𝗲𝗮𝗿,𝗹𝗼𝗰𝗮𝗹 𝗰𝗼𝗻𝗳𝗲𝗿𝗲𝗻𝗰𝗲𝘀 𝗮𝗻𝗱 𝗶𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝗼𝗻𝗳𝗲𝗿𝗲𝗻𝗰𝗲𝘀.

Young Leader/Kectil Colleague

HundrEDorg

The following were my key achievements-:

➟ Provided recommendations for the implementation of the selected innovations.

➟ Assesed the effectiveness of innovations in line with their efforts to improve learning.

➟ Conducted rigorous evaluations of pedagogical innovations to identify those with the potential for significant impacts.

➟ Reviewed  and recommended impactful and scalable innovations in K-12 education for HundrED global.

➟ Collaborated with education experts and researchers to ensure thorough evaluation of education innovations.

hundrED Education Ambassador

The Room

→A community for financial analysts that ensures they continually keep on track within their level of expertise thus continually upholding world class standards in the areas of Business intelligence and financial modelling.

Tech fellow

Aspire Institute

A fellow in the prestigious Aspire Leaders program for the cohort 1 2024,looking forward to engaging in a variety of leadership development activities with inclusion: Seminars, workshops and the valuable learning opportunities. This will be a valuable asset towards honing my leadership skills.

→I will be able to collaborate with other program scholars to foster implementation of projects that addresses critical social and community issues. Through this program ,I will learn how to create sustainable solutions when it comes to my community at large.

→I will also be able to foster my leadership strengths by ensuring my consistent growth as a leader and so being able to enhance my development skills of leading with great purpose and impact.

→This will be a very remarkable experience towards provision of more hands on skills to serving as a leader.

→Excited to begin this journey with lots of energy and foster great impact in my community and even to the globe as a whole

Aspire Leaders Program,Harvard University

Ajira Digital Program

I elevated my Excel skills in an intense 3 days session which was conducted by The Kenya National Library in partnership with Ajira Kenya delving into key insights of-:
→Data Entry
→Data handling and entry sources
→Working as a data entry professional
→Data Visualization

Data Analysis in Excel Trainee

⇨I am a passionate and results-driven professional with a strong background in Health Economics, Data Science, and Finance.

 With a solid foundation in economics, I thrive at the intersection of data and decision-making,using evidence-based insights to solve complex problems and inform policy, particularly in healthcare and financial systems.

 My skill set spans statistical analysis, data visualization, economic modeling, and financial evaluation, enabling me to deliver impactful solutions across sectors. I am always eager to collaborate, learn, and contribute to projects that create real value and drive meaningful change.

⇨Leadership :

I leverage myself on my ability to build and motivate high-performing teams. I believe that a collaborative and inclusive leadership style not only drives project success but also fosters a positive and productive work environment.

With this I :

➟ Am Committed to fostering inclusive workspace
➟ Focus on inclusivity
➟ Focus on continuous development
➟ Focus on strategic vision

I envision towards achieving excellence towards an organization.

⇨Project management:
I am dedicated to driving projects to successful completion

➟ I have gained hands on skills to plan and execute projects efficiently. I am adept at breaking down complex projects into manageable tasks, setting realistic timelines, and ensuring that resources are allocated effectively. This goes a long way towards understanding the various roles of a project manager, being able to understand project management and what exactly constitutes a project; Exploring project management roles and responsibilities across varieties of industries.


 ⇨Tech enthusiast:
➟ I am passionate about the Tech space and leveraging tech to solve complex problems and shape the future towards innovation.

taplio

The Battle

Syreeta Niblett, CSM

Austine Naphkate Juma

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