Susan Stavitzski

Customer-Driven Product Person

Product Leader with experience working in the software industry for start-ups, smb and enterprise companies. Passionate about e-commerce, subscription, marketplace and retention focused products. 

I have a passion for taking manual, bulky processes and turning them into powerful, automated, scalable solutions to empower teams 💪

Message me to talk about a tough customer problem, hosting a customer discovery workshop or to brainstorm a wacky product idea 💡 

Skilled in Product Management, Product Design, User Interviews & Testing, Prototyping, Data Analytics, Product Marketing,  Ecommerce, Self Service, Advertising, Sales, Event Management, Market Research, and Account Management.

Follow me on Medium - https://medium.com/@susan_ski

Senior Product Manager

CarMax is the way car buying should be. Whether in-person or online, creating the best omni channel experience for our customers.

As a Senior Product Manager, I focus on creating the best in-person car selling experience for customers and associates through expanding self-service platforms and improving communication with tailored notifications.

Delhivery

o Leading team to expand into new emerging e-commerce markets, engage with marketplaces across different regions, find probable partners to achieve growth
o Responsible for value-added services for importers-exporters which includes trade financing, insurance services, warehousing and FTWZ solutions

Head, New Emerging Markets and VAS

Developed product from scratch for e-commerce exports from India
o Responsible for operational and tech integration with logistics partners across different geographies
o Led sales operations, onboarded 300+ sellers and 50+ brands for e-commerce exports from India
o Liaisoned with multiple stakeholders: customs officials, CHAs, Airlines, Warehouse Operators, Last-Mile delivery companies

Head, Ecommerce Exports

Initial member of Delhivery International
o Led team to design processes, and implementing tech solutions for import operations
o Setup of client servicing team for ground operations, MIS reporting, customs operations, and international linehaul

Head, Key Accounts, Imports (China to India lane)

Developed different products for mom & pop stores around the country. Leverages relationship and team expertise to cross-sell different services to these stores and enabled them to sell products in hyperlocal marketplaces, partnered with them for ecommerce last mile delivery and for hyperlocal food deliveries
o Central Lead, Alternate Delivery Model (ADM): established network of 5k+ Kirana stores across 50 cities for diversifying LM delivery capabilities
o Operations, Hyperlocal Food Delivery: managed team spread across different cities
o Launch & Implementation, PoS: launched 5 cities and implemented PoS solution across 3k+ retail stores across 9 cities

Strategy and Operations, New Venture Development

Hindustan Petroleum Corporation Limited

Responsible for Ankleshwar Plant operations which was the highest gross profit generating across India
o Managed day to day plant operations, dispatch of 10k+ LPG cylinders on daily basis
o Executed disposal process of major safety assets with total value of $10 million


o Setup of c

Operations Officer

Sambhav is an analytical thinker, problem solver, and empathetic team leader. He has been engaged in working in fast-paced environment and is always keen to work on disruptive and high-impact projects. 

Specialties: E-Commerce, Logistics, Crossborder trade, E-commerce in emerging economies, Trade finance, Warehousing, Operations Management, Market Research, Competitive Analysis, Business Planning, New Product Development, Alliances.

taplio

The Battle

Susan Stavitzski

Sambhav Jain

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