Susan Stavitzski

Customer-Driven Product Person

Product Leader with experience working in the software industry for start-ups, smb and enterprise companies. Passionate about e-commerce, subscription, marketplace and retention focused products. 

I have a passion for taking manual, bulky processes and turning them into powerful, automated, scalable solutions to empower teams 💪

Message me to talk about a tough customer problem, hosting a customer discovery workshop or to brainstorm a wacky product idea 💡 

Skilled in Product Management, Product Design, User Interviews & Testing, Prototyping, Data Analytics, Product Marketing,  Ecommerce, Self Service, Advertising, Sales, Event Management, Market Research, and Account Management.

Follow me on Medium - https://medium.com/@susan_ski

Senior Product Manager

CarMax is the way car buying should be. Whether in-person or online, creating the best omni channel experience for our customers.

As a Senior Product Manager, I focus on creating the best in-person car selling experience for customers and associates through expanding self-service platforms and improving communication with tailored notifications.

Yahoo

Sr. Manager, Product Management

realtor.com

- Led product development for active and off-market property pages, yielding significant YoY user growth. 

- Capitalized on untapped market opportunities in the NY real estate market(15M annal opportunity), swiftly introducing a new product within a span of 2 months. 

- Led the redesign and migration of agent tools for partnered realtors.

Lead Product Manager

CA Technologies

- Led the redesign of SaaS product, Project and Portfolio Management, achieving an 80% adoption rate.
- Conceptualized, implemented, and launched "Conversations," a transformative product revolutionizing the way people connect, communicate, and learn.
- Proactively addressed concerns and collaborated with 75 detractors, resulting in a significant +6 point NPS score improvement within 3 months.
- Implemented UX and Customer Validation program for engaging product development.
- Synchronized requirements seamlessly across cross-functional teams, including Presales, Sales, Marketing, Finance, Customer Experience, Support, Operations, and Services.

Principal Product Manager

Ten-X

- Owned and led the execution of products to increase new accounts by 20%, decrease exit rates by 10% while increasing the CTR of retargeted ads by 300%. 
- Drove a 10% increase in searches through continuous A/B testing on the home page.
- Achieved >38% YoY Unique Visitor Growth by implementing SEO SEM best practices.
- Successfully led multiple 3rd party integrations and managed the execution of digital marketing programs including paid search marketing, organic search, and web display ads.
- Collaborated with business, engineering, and UX teams, to define and prioritize product use cases, user stories, and epics, while crafting wireframes and mock-ups to make trade-offs between development feasibility and business impact.

Product Manager

Cisco

- Successfully launched apps for iOS & Android which got rated among top 3 apps at Cisco with adoption rate of 90% within three months.

- Performed data analysis using SQL and applied Lean Six Sigma methodology DMAIC to improve existing business process.

- Created Business Requirement Document (BRD), Use Case documents for business and end user review and maintained Requirements Traceability Matrix (RTM).
-  Worked with the Product Manager, Scrum Manager and team to manage Product Backlog, define the Sprint Delivery Strategy, Task assignment and time estimations.
-  Developed workflow scenarios and performed Gap analysis and Impact Analysis.

Senior Business Analyst

Tata Consultancy Services

- Implemented processes for Requirements Gathering, Planning, Tracking and Delivery.
- Developed Use Cases, Activity Diagram, Context Diagram, and Data Flow Diagram.

taplio

The Battle

Susan Stavitzski

Nidhi Surana

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