Susan Stavitzski

Customer-Driven Product Person

Product Leader with experience working in the software industry for start-ups, smb and enterprise companies. Passionate about e-commerce, subscription, marketplace and retention focused products. 

I have a passion for taking manual, bulky processes and turning them into powerful, automated, scalable solutions to empower teams 💪

Message me to talk about a tough customer problem, hosting a customer discovery workshop or to brainstorm a wacky product idea 💡 

Skilled in Product Management, Product Design, User Interviews & Testing, Prototyping, Data Analytics, Product Marketing,  Ecommerce, Self Service, Advertising, Sales, Event Management, Market Research, and Account Management.

Follow me on Medium - https://medium.com/@susan_ski

Senior Product Manager

CarMax is the way car buying should be. Whether in-person or online, creating the best omni channel experience for our customers.

As a Senior Product Manager, I focus on creating the best in-person car selling experience for customers and associates through expanding self-service platforms and improving communication with tailored notifications.

Oportun

• Developed and executed the product vision and strategy for user acquisition and growth to offer personalized AI based financial product offers to help consumers meet their financial goals
• Increased conversion rate by an expected 10% by redesigning and simplifying the loan application process
• Lead a cross functional team of 20+ to built a suite of APIs that external and internal entities can use to provide Oportun financial offers to 250M+ potential users
• Spearheaded 0-1 product initiatives, and forged strategic lead gen partnerships to increase loan volume by 33M
• Built a new digital ads marketing experience and introduced targeted digital ads to qualified loan and credit card applicants
• Drove A/B testing experiments to increase conversion rate by 2X and increased monetization by 8M

Blue Cross Blue Shield of Massachusetts

• Owned and launched digital health insurance ID cards for 2.6M members and reduced ID card mailing costs by $2.9M; Lead a team of 11+ through product transformation, development, and release
• Created a user personalized hub and integrated billing platform after identifying gaps in user experience, which lead to increased healthcare app utilization, and decreased time for users to find plan information by 70%
• Collaborated with key stakeholders to create an innovative product vision and strategy that solves complex business needs
• Translate user needs to a prioritized product backlog and roadmap to consistently deliver value to users

Odessa

• Led the product discovery process with clients to understand the user’s business process, identify pain points, demonstrate the product’s functional capabilities, and elicit software requirements to drive operational efficiency; Saved clients $2.1M in operating costs 
• Advocate for customer needs and collaborate with a cross functional agile development team to create the product roadmap, development ready product requirement documents, user stories, and wireframes
• Drove client sales by innovating on the lessor and vendor relationship process by adding strategic vendor partnering and revenue sharing functionality
• Managed the product implementation process for 2 major accounts by driving client customization, product configuration, client training, and on-boarding
• Organized and led a certification study group to help 4 employees achieve the CLFP certification

Product Manager

• Led agile sprint planning and backlog refinement efforts to create and refine user stories, and prioritize development work; ensured 100% sprint deliverables 
• Managed the release of 80+ features by collaborating with product managers, agile development teams, and vendors; Increased user satisfaction by 50% by redefining how users view their financial assets
• Reduced operating costs by 3.75M by overhaling the process to correct overdrafts in the system and by automating investment portfolio cash target corrections 
• Ensured clear and effective software release communication by demoing functionalities, communicating tradeoffs to key stakeholders, and publishing release notes to end users 
• Improved software quality by proactively designing and executing user story acceptance test plans as well as release level test strategies

Product Owner

M&T Bank

• Built statistical models utilizing SAS to forecast recreational finance loan originations and balances under both adverse and normal economic conditions for CCAR regulations and firm wide stress testing

Quantitative Modeling Intern

As a seasoned product manager, I have demonstrated success in managing the end-to-end product development process, from product strategy and ideation to launch and post-launch optimization. I have a strong background in market research, competitive analysis, and user research, which has enabled me to develop a deep understanding of customer needs and problems. 

I am adept at leading cross-functional teams, including engineering, design, marketing, sales, and legal to deliver products that address user painpoints.  Furthermore, I have a proven track record of driving revenue growth, cost savings, and enhancing customer satisfaction through the development of innovative and successful products.  Finally, I possess strong communication, leadership, and analytical skills, which have enabled me to successfully lead and motivate a diverse set of teams to solve complex problems.

taplio

The Battle

Susan Stavitzski

Michael Prestoy

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