Susan Stavitzski

Customer-Driven Product Person

Product Leader with experience working in the software industry for start-ups, smb and enterprise companies. Passionate about e-commerce, subscription, marketplace and retention focused products. 

I have a passion for taking manual, bulky processes and turning them into powerful, automated, scalable solutions to empower teams 💪

Message me to talk about a tough customer problem, hosting a customer discovery workshop or to brainstorm a wacky product idea 💡 

Skilled in Product Management, Product Design, User Interviews & Testing, Prototyping, Data Analytics, Product Marketing,  Ecommerce, Self Service, Advertising, Sales, Event Management, Market Research, and Account Management.

Follow me on Medium - https://medium.com/@susan_ski

Senior Product Manager

CarMax is the way car buying should be. Whether in-person or online, creating the best omni channel experience for our customers.

As a Senior Product Manager, I focus on creating the best in-person car selling experience for customers and associates through expanding self-service platforms and improving communication with tailored notifications.

American Express

1. Part of American Express Risk Management Team. I lead the product development life cycle of a risk monitoring tool called Smart Monitoring.
2. I work with Data Scientists and ML Engineers to integrate the models in the product
3. I lead the development of ML Model Monitoring dashboards to check their performance and lead the recalibration if improvements are needed in the model
4. Led the development of Sentiment Tracker which monitors various companies associated with Amex so in case of any contingency the company has a back up plan ready

Product Manager I

Droom Technology

1. Did market research of Malaysian market and launched droom marketplace in Malaysia(droom.my)
2. Built products like FCTS, Buyer surety which reduced trust deficit amongst buyers and sellers on droom marketplace
3. Integrated Adobe Analytics on droom.in and analysed tonnes of data to derive product insights
4. Launched droom community for riders
5. Led the development of products like insurance, FCTS, Certification Services on Android App
6. Identified new revenue sources by identifying  advertising touchpoints on the platform
7. Led a team of Product Analysts and Associate product managers to ship habit forming products.

Product Manager(India and Malaysia)

Tradeindia.com-Infocom Network Ltd

1. Successfully released the new Tradeindia app on google play store working with various technology teams
2. Defined the product roadmap based on the strategy and vision; managed prioritization and trade-offs among customer experience, app performance of Tradeindia’s android app 
3. Built user friendly dashboard on App by analyzing user data and building prototypes
4. Developed a strategy to make Tradeindia products hyperlocal keeping in view the user needs. Led the transformation of city pages to to hyper localized pages by taking innovative SEO steps
5. Boosted Tradeindia’s revenue by 6% developing virtual masking number feature on website by integrating Knowlarity’s API with Tradeindia
6. Conducted user interviews and collected vital data to improve all Tradeindia products
7. Improved Tradeindia’s processes by analyzing data and various process touchpoints to improve relevancy on portal 
8. Ran email marketing campaigns to boost enquiries in particular categories on Tradeindia
9. Improved App ratings from 3.8 to 4.1 by running incentive programs working with CRM team

Product Manager

Indiamart Intermesh Limited

1. Improved conversion on Indiamart desktop catalogs by regularly performing A/B testing
2. Prepared business requirement documents and coordinated with various technology teams to smoothen out the release of new features on free catalog web pages 
3. Followed Agile methodology(Scrum) in my team for development and maintenance of the product by using JIRA
4. Created a roadmap for building intent technology in Indiamart which went on to generate 30,000 buy leads for the organization
5. Ran email marketing campaigns to generate 4k weekly buy leads
6. Sent regular weekly reports to the Vice President and CEO of the company containing key metrics of the product with root cause analysis of any increase or decrease in numbers

Assistant Product Manager

IDBI Federal Life Insurance

Sold different insurance products of the company and did a market research on the customer satisfaction of existing clients.

Sales and Marketing Intern

Anuj Kathwariya is a Product Management professional with  6 years of experience. He is Skilled in New Product Develoment, A/B Testing, UI/UX, Web Analytics, Market Research and Strategic Leadership.

taplio

The Battle

Susan Stavitzski

Anuj Kathwariya

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