Steve Taplin

CEO at Sonatafy, AI/ML led Nearshore Software Development synced with US time zones for maximum Productivity & Collaboration | Forbes & Entrepreneur Author

I am the CEO of Sonatafy Technology, where we help CTOs and engineering leaders fix software delivery problems that slow teams down and put outcomes at risk.

Most organizations do not fail because they lack talent. They fail because delivery lacks ownership, structure, and senior technical leadership.

At Sonatafy, we focus on predictable software delivery through a combined US-based and nearshore model. Our teams operate through managed delivery pods, CTO-level consulting, and outcome-driven execution designed to clear backlogs, reduce technical debt, and restore delivery confidence.

I spend most of my time working with technology executives who are dealing with stalled roadmaps, growing backlogs, legacy modernization, DevOps bottlenecks, and distributed teams that are busy but not effective.

In addition to leading Sonatafy, I host the Software Leaders Uncensored podcast, where I have candid conversations with more than 160 software leaders about what actually works and what does not when it comes to building, scaling, and delivering software.

I am also the author of "Fail Hard, Win Big," a book grounded in real-world experience building and scaling companies, focusing on resilience, execution, and the lessons learned when things do not go according to plan. Many of the principles in the book directly apply to leadership, decision-making, and delivery inside modern software organizations.

My perspective is shaped by decades of building companies, scaling engineering teams, and learning the hard way that execution beats strategy when accountability is missing.

If you are a CTO, VP of Engineering, or technology executive looking to improve delivery outcomes without adding chaos, I am always open to thoughtful conversations.

Chief Executive Officer & Board Member

Sonatafy Technology is a premier nearshore software development services company that provides its clients with expertise in Cloud Solutions, Web and Mobile Applications, E-Commerce, Big Data, DevOps Practices, QA, IoT, and Machine Learning.   With current and past signature clients such as IBM, FOX, Cisco, TaylorMade, Caterpillar, Alcatel, and more. Sonatafy Technology helps software teams perform at their best.

Software stocks are sliding on the narrative that AI is about to gut SaaS.
 
That narrative is wrong.
 
AI is not ruining software. It is reshaping it.
 
Salesforce, Snowflake, and other platform players are not being replaced. They are embedding AI directly into their ecosystems. The data, compliance layers, workflows, and integrations still live inside enterprise software. AI runs on top of that foundation.
 
AI without enterprise systems is noise.  Enterprise systems with AI become force multipliers.
 
This is not the end of software. It is a reset for companies that fail to evolve.
 
The real risk is not AI.  It is standing still.

CEO, Sonatafy Technology | Software Delivery Done Right | Host of Software Leaders Uncensored Podcast | Best-Selling Author, Fail Hard, Win Big | Forbes & Entrepreneur Contributor

Open article: After weeks of getting bashed, two software giants can make the case for why AI won't kill them by businessinsider.com

After weeks of getting bashed, two software giants can make the case for why AI won't kill them

One of the most dangerous signals inside a technology company is a growing backlog.
 
On the surface it looks like productivity.
 
Lots of tickets.  Lots of work happening.  Lots of sprint activity.
 
But if the backlog continues growing while engineering headcount increases, something deeper is wrong.
 
This is what I call 𝘁𝗵𝗲 𝗕𝗮𝗰𝗸𝗹𝗼𝗴 𝗜𝗹𝗹𝘂𝘀𝗶𝗼𝗻.
 
Teams appear busy, but fewer capabilities are actually reaching production.
 
The real issue is usually coordination overhead.
 
As engineering teams scale, dependencies multiply, meetings increase, and integration complexity rises.
 
Execution slows even though activity increases.
 
Great engineering organizations design systems that protect delivery flow.
 
They do not simply add more developers.
 
#SoftwareDevelopment   #EngineeringLeadership  #TechLeadership

Great conversation with Michael Cieri on The Software Leaders UNCENSORED Podcast!

View company: The Software Leaders UNCENSORED Podcast

From product decisions to engineering priorities, designing for SMBs means meeting customers where they are, not where we assume they should be.

Host Steve Taplin and Michael Cieri, EVP of Software at BILL, emphasize an important point many leaders miss: SMB customer challenges are unique, and addressing them requires focus, empathy, and a genuine understanding of how these businesses truly function.

Check the full episode in the comments!

#AI
#BILL
#Podcast
#SteveTaplin
#MichaelCieri
#SonatafyTechnology
#SoftwareLeadersUncensored

Product failure rarely starts in engineering. 
It starts with a misaligned product strategy.
 
That is why Sonatafy Technology | Software Delivery Done Right, we introduced our Fractional CPO Enablement Offering.
 
Too many companies build features instead of outcomes. 
Roadmaps become wish lists. 
Engineering burns cycles. 
Customers do not feel the impact.
 
On the The Software Leaders UNCENSORED Podcast, the strongest product leaders always have one thing in common. Ruthless clarity.
 
Fractional product leadership gives you that clarity without committing to a full-time executive salary before you are ready.
 
Product discipline is leverage.

Stay tuned! New episode of The Software Leaders UNCENSORED Podcast drops tomorrow! Great talk with Todd Persen.

🎙️ New episode of The Software Leaders UNCENSORED Podcast drops tomorrow!

In this upcoming episode, host Steve Taplin is joined by Todd Persen, CTO of Hydrolix, for a deep dive into organizational structure and leadership alignment.

Todd shares his perspective on the importance of keeping product and engineering as separate reporting structures while ensuring they remain in constant communication.

The balance is critical: clear ownership and accountability on one side, continuous collaboration on the other. When product and engineering challenge and inform each other consistently, teams move faster and make better decisions.

Stay tuned.

#AI
#Podcast
#Hydrolix
#SteveTaplin
#ToddPersen
#SonatafyTechnology
#SoftwareLeadersUncensored

New episode of The Software Leaders UNCENSORED Podcast it's live! Great conversation, Martin Mrugal!

🎙️ Check out a new episode of The Software Leaders UNCENSORED Podcast!

This time, host Steve Taplin sat down with Martin Mrugal, CEO of Alchemer, to talk about the evolution of customer feedback platforms and why most companies still aren’t using their data effectively.

They dive into:
- How AI is transforming customer feedback analysis
- Why speed of innovation is now a competitive advantage
- The future of surveys (and why over-surveying can backfire)
- Turning customer feedback into operational improvement, not just market research
- Building a genuinely customer-centric culture
- Making tough CEO decisions, balancing customer demands with security and tech debt
- Why AI enhances development but still requires human oversight
Martin brings a pragmatic, operator-focused perspective on leadership, innovation, and making decisive moves in a fast-paced environment.

Check the full episode in the comments!

#AI
#Podcast
#Alchemer
#SteveTaplin
#MartinMrugal
#SonatafyTechnology
#SoftwareLeadersUncensored

CRO To Make Your Bank Account Dance 🕺🏼 | Scaling D2C Brands | $30 Million In Incremental Revenue Added Through CRO | 400+ Websites/Landing Pages Average CVR 5.37% | Co-Founder @ Solvexmedia | We Are Hiring |

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Working at Deloitte gave me direct exposure to Fortune 500 companies looking to diversify their marketing efforts into digital. My three years there consisted of handling ad-spend budgets in excess of $1,000,000 a month all while generating a positive ROI and meeting all KPIs.  

Got tired of corporate, decided to use the skillset I had to build a few ecom brands, made some money (two exits), then had some fun. 

Now back running the show at one of the fastest-growing growth agencies, Solvexmedia. With the goal of passing forth the knowledge, skills, and experience I have acquired by being in the trenches, getting my teeth kicked in, and learning the hard way.

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🤙 Message me here or email kam@solvexmedia.com

Kam Hossieny

I nearly had a heart attack looking at our client's sales dashboard.

This skincare brand had been selling their hero face serum at $29.99 for years. 

It was their comfort zone. 
Their safe space.

Still, one question kept bugging me

What if they were losing money without knowing it?

So we ran a split test. 

Four price points:

• $24.99
• $29.99 (their original)
• $34.99
• $39.99

I was SURE the $24.99 would win on volume. 

My client bet on their tried-and-true $29.99.

Both of us were dead wrong.

The $39.99 price point crushed everything else. 

Not just in revenue - in UNITS SOLD too.

Mind. Blown. 🤯

They'd been undervaluing their product for YEARS.

Here's what we learned:

1. Higher price = higher perceived value
When we raised the price, people assumed the serum was more potent than competitors.

2. Price anchoring works
We added a $59.99 "premium size" that few bought, but it made $39.99 feel like a bargain.

3. Conversion rate isn't everything
The $24.99 option converted best (4.2%) but the $39.99 made way more money at 3.1%.

4. Test EVERYTHING, even when you're scared
Your gut feeling might be holding your business back.

The craziest part? 

We almost skipped the test—thought no one would pay more.

Thought we “knew” the customer.
We didn’t.

undefined undefined

solvexmedia

Your FAQ page is more powerful than you think. 🧠

I stumbled across Quiet Mind’s FAQ section today and... wow

It wasn’t just informative 

it *felt* like someone genuinely cared.

Most FAQ pages? 

They’re either a legal checklist or a last-minute SEO dump. 🗑️

But Quiet Mind made theirs feel like a soft landing. 

➜ gentle tone 
➜ specific questions 
➜ empathy baked into the copy

They didn’t assume people knew what a weighted pillow is. 

They addressed real concerns:
– ADHD
– anxiety
– even how long it takes to adjust

This is smart CRO.

Why? 

Because the more questions your customer has to Google, the less likely they’ll buy from you. 

Instead of pushing the product harder

👉 Quiet Mind slowed down and walked with their customer. 

That builds trust. 
That boosts conversions.

So if you’re building your FAQ page? 

Don’t just think “search terms”
Think about “support” 

Make it sound like you’re answering your best friend’s questions.

Because in the end, people don’t want perfect copy. 

They want to feel understood.

The "anti-hype" copy approach that tripled my client’s conversion rate

I just committed e-commerce blasphemy last month.

I convinced a client to REMOVE all the hyped-up marketing language from their product pages.

Their marketing team nearly had a collective heart attack.

"But HOW will people know our product is amazing without saying it's amazing?!" they protested.

Here's what we did instead:

We replaced EVERY single hype phrase with brutally specific details.

• "Revolutionary formula" → "Contains 0.5% retinol that took 37 trials to stabilize"
• "Unbelievable results" → "73% of users saw reduced fine lines within 28 days"
• "Game-changing technology" → "Uses a patented airless pump that prevents oxidation"

No more empty superlatives. 
No more meaningless buzzwords.

Just honest, specific, verifiable facts.

The result?

Their conversion rate TRIPLED in the first 30 days.

Email signups jumped 78%.
Return rate dropped 24%.

Turns out, customers in 2025 have developed a powerful immunity to marketing hype. 

They've seen too many "revolutionary" products that were anything but.

What they crave now is SPECIFICITY.

They want to know exactly what they're getting and exactly how it will help them.

The best part? 

This approach actually forces you to create better products. 

You can't hide behind vague language when you commit to specifics.

One e-commerce founder told me: "This approach made us realize our product wasn't as good as our copy claimed. So we improved the actual product instead of just the marketing."

Try this: 

- Look at your highest-traffic product page. 
- Count how many empty superlatives you're using. 
- Then replace each one with a specific, provable detail.

You might just be shocked by what happens next.

Would you dare to try the "anti-hype" method on your store?

I fired a client last week.

They were bringing in $20K monthly revenue, but I walked away from the contract.

Why? 

Because they asked me to lie.

"Can't you just say our product is handmade? No one will know the difference."

After ___ years in this industry, I'm tired of pretending there isn't a MASSIVE ethical problem with how most brands approach marketing.

Let's call it what it is: 

Most of what passes for "marketing" today is just manipulation wearing a fancy name tag.

I see it everywhere:

• Fake scarcity ("Only 3 left!" when there's unlimited inventory)
• Fake urgency ("Sale ends tonight!" that magically extends)
• Fake exclusivity ("VIP access" that everyone gets)
• Fake results (Photoshopped before/afters)

All designed to short-circuit critical thinking and trigger impulse purchases.

But here's what I've learned from working with over 200 e-commerce brands:

The companies that ACTUALLY win long-term don't manipulate. 
They market.

Real marketing is about two things:

• Telling the genuine truth about your product
• Understanding human psychology to communicate that truth effectively

The difference? 

Intent and honesty. 🔥

One approach builds sustainable businesses. 

The other builds short-term sales that collapse when customers realize they've been duped.

I watched a skincare company triple their customer lifetime value by simply being radically honest about what their products could and couldn't do.

Their competitors are still pushing miracle claims and wondering why their retention rates are abysmal.

The truth sells better than lies

—it just takes longer and requires a better product.

So here's my challenge to fellow marketers: Can your products succeed without manipulation tactics?

If not, maybe it's time to improve the product instead of the persuasion.

What do you think? 
Is the line between marketing and manipulation getting too blurry?

American Giant didn't beg for my money. 

That's why I gave them more.

Here’s what happened 👇

I was checking out with one item 

But before I clicked “Complete Purchase,” 

they hit me with a smart upsell.

No aggressive discount countdown.
Just this calm, confident message:

“Add our best-selling tee for $30 — only at checkout.”

That’s it.
No fluff. 
No scroll-heavy carousel.

Just one clear offer, perfectly timed, and priced to make me pause.

✨ It felt like a nudge, not a pitch.
✨ It was relevant — same aesthetic, same quality.
✨ And the copy? Subtle but persuasive.

This is how you do upsells right.

✔ Show up after the buyer commits, not before.
✔ Keep it focused — don’t give them decision fatigue.
✔ And make it feel like a perk, not a trap.

The result?

I added the tee.

Because it didn’t feel like a marketing trick.
It felt like a brand saying, “Hey, this piece completes the look.”

And that, my friends, is good CRO in action.

The best navigation feels invisible. 🤔

But when I clicked on PANGAIA's site, something made me stop scrolling...

I opened the Men’s menu—and I just stared. 

It didn’t flash. 
It didn’t animate.
It didn’t even try to be flashy. 

But it felt *premium.*

A quiet flex. 

Here’s why this minimal slide-out menu works:

1) It respects your space.
It doesn’t take over the screen. It slides in *just enough* to offer options without hijacking the shopping vibe.

2) It organizes like a stylist. 

The layout feels like a curated wardrobe rack. 

Clear categories. 
Easy to skim. 
No “explore everything” chaos.

3) It complements the product.

That full-screen model on the right doesn’t just look good—it adds emotion. 

You don’t just see clothes. 

You *feel* the mood.

From a CRO lens? 

This is a clean, low-friction way to boost browsing without interrupting intent. 🤑

A lot of brands go full chaos on mobile navs: 

Sliders, pop-ups, carousels, filters on filters. ❌

But here’s the truth: 
Less noise = more flow 🧘 

And PANGAIA nails that soft confidence.

I spent $10K testing offers across 50 brands. 

The winners all broke these 3 "rules"

Last quarter, I did something a little crazy.

I spent $10,000 of my own money buying from 50 different DTC brands to study their offers.

My credit card company called TWICE to check if my account was hacked. 

But the insights were worth every penny.

Here's what shocked me:

The brands with the highest conversion rates weren't following the standard "best practices" at all.

In fact, the most successful offers actually BROKE these 3 so-called "rules"

I just reviewed an e-commerce brand's A/B testing history from the past 6 months.

All 17 tests they ran were "inconclusive."

The marketing director was pulling his hair out trying to figure out why nothing was working.

"Maybe A/B testing is just overrated," he told me.

It's not. 
But almost everyone is doing it completely wrong.

Most eCom brands do too much. 😵💫

But Julie? 

They did something bold:

They did less.

No clutter. 
No noise.

I landed on their homepage and didn’t feel like I was on a website. 

(did not feel like a constant sales pitch)

Here’s what I noticed (and loved):

1. No overwhelm.
Just a single headline explaining the product in human words. 

2. Visual trust.
The packaging is front and center

rotating like it’s saying, “You’re in safe hands.” 

3. Focused CTA.
One core action: *learn more or find in-store*. 

no shouting. 
no clutter. 

4. Smart use of animation. 
The pill spins slowly. 

It *moves*, but doesn’t scream for attention. 

It feels intentional

(not decorative)


Why does this matter?

Motion should guide

❌ not distract

Julie uses animation to tell a story of:
✅ safety
✅ trust
✅ control

All without a single popup, discount, or fake urgency timer.

That’s real conversion work. 
Not loud. Just clear.

If your product is sensitive, personal, or trust-heavy 
(like health, wellness, skincare)

Look at how Julie makes people feel before asking them to click.

Sometimes, conversion isn’t about pushing harder. 

It’s about “removing pressure” so people can decide for themselves.

I just completed a research project that completely changed how I view mobile optimization.

I spent $5,000 of my agency's budget ordering from 50 different e-commerce brands

—half on desktop, half on mobile.

The results? Follow and message me!

I laughed when our junior analyst suggested we pay attention to "average time on page."

"That's a vanity metric," I told her. 

"Focus on conversion rate."

(boy, was I wrong)

Last quarter, we noticed something weird in our client's data. 

Their yoga mat product page had terrible conversion rates but INSANE time on page.

People were spending 4+ minutes reading about this mat... 

but not buying.

Strange, right?

Instead of ignoring it, we research deeper.

Turns out, people loved the product but HATED the price. 

The comments section was full of "wish I could afford this" and "maybe next payday."

So we tested a "Buy Now, Pay Later" option.

Conversions jumped 215% overnight.

That yoga mat is now their #1 product

accounting for 30% of total revenue.

All because we paid attention to a "vanity metric" everyone told us to ignore.

Here's what I've learned:

1. There are no useless metrics
Only useless interpretations.

2. High engagement + low conversion = massive opportunity
Something's keeping interested people from buying. 

Find it. 
Fix it. 
Profit.

3. Listen to the quiet signals
While everyone chases conversion rates and AOV 

the real money often hide in overlooked metrics.

4. Trust patterns, not opinions
When the data shows something unusual

Investigate. 
Don't dismiss.

My analytics dashboard looks completely different now. 

I track weird combinations of metrics that most "experts" would laugh at.

But guess what? 

Our clients aren't laughing. 
Their bank accounts are too busy growing.

What "useless" metric might contain your next breakthrough?

Look again. 
The gold is often hiding in plain sight.

Last Tuesday, I watched a marketing director break down in tears during our review meeting.

Because I showed him that the $30K they spent buying Instagram followers wasn't just wasted money...

It was ACTIVELY DESTROYING their business. 😬

Here's the shocking test we ran on their e-commerce site:

"50K+ Instagram followers" badge: 
-3% conversion rate (YES, NEGATIVE)

"Join our 2,000 happy customers" badge: 
+18% conversion rate 

"93% of customers buy again" badge: 
+34% conversion rate

Their precious follower count was actually SCARING away potential customers.

(and it makes perfect sense when you think about it)

When people see inflated follower numbers

their BS detector goes off. 

They assume you bought them 

(and let's be honest, many brands do)

After removing ALL mentions of their social following from their site and highlighting their repeat purchase rate instead 

their conversion rate jumped by 21%.

I've now run this test with 7 different brands. 

Same result every time.

The painful truth? 

Real customers don't give a damn about your social media popularity contest. 

They care about REAL RESULTS from REAL PEOPLE.

This is why I get so frustrated watching brands chase follower counts like they're the holy grail of marketing. 😤

They're not. 
They're often the opposite.

Focus on metrics that actually matter:
✅ Repeat purchase rate
✅ Customer satisfaction scores
✅ Actual reviews from real people

Has anyone else noticed this trend? 
Or are you still chasing the follower mirage?

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