Steven Brownstein

Hello everyone! I am Steve, I work in tech, and I am the owner and CEO of The PC Protector, premier IT Managed Service provider, focused on proactively protecting your companies tech assets so you can focus on growing your business. 

My passion is for positive leadership, and I post often about how to #bethepositiveleader, as well as ideas on how to take care of your people. If you ever want to trade ideas about leadership, check out my posts, or reach out to me, I respond to my DMs, InMail and comments. 

As a leader, I like helping people to reach their potential and goals. To this end, I am actively working to #bridgethegap between those in my network who are #opentowork and those who are #hiring.

To this end, I participate in social outreach events to grow my network, and exchange messages with many different folks.  

Again, if you want to exchange ideas, need some assistance in your job search, transforming your leadership style, or anything else you think I can assist with, please reach out!

And as always, have an excellent day, and keep being awesome people to your people!

Chief Executive Officer

Sage

•	Managed a portfolio of 100+ B2B client accounts, driving $1M+ in annual revenue, on pace to achieve 100% of quota.
•	Spearheaded customer renewals, maximizing revenue growth by achieving and exceeding targeted goals.  
•	Leveraged deep understanding of Sage Intacct’s solutions and services to provide tailored, value-based solutions.
•	Conducted routine health checks, proactively managing and tracking customer account health to ensure retention.
•	Maintained up-to-date knowledge of Sage Intacct’s pricing and product offerings.

Corporate Account Manager

RecastSuccess

The RecastSuccess Customer Success boot camp built my knowledge of Customer Success and advanced my skills by learning from Customer Success industry experts and practicing tasks through hands-on learning projects. 

Core Curriculum included: Customer Lifecycle stages | Cross-functional partnerships | Onboarding and Implementation planning | Personas and lifecycle maps | Customer Education | No/Low Touch strategies | Pilots and Upselling | Voice of Customer (VoC) | Storytelling with Data | KPIs and Data Analysis | CRM Software | Salesforce Trailhead | Marketing Automation | Collaboration Tools | Renewals and Negotiations

Skills: Onboarding · Training & Development · Resolving Issues

Customer Success Manager - Apprentice

Eastside Medical Center

•	Initiated and sustained engagement with an average of 20 clients monthly, directly contributing to $60K in revenue. 
•	Crafted and executed comprehensive success plans, leveraged a broad range of educational resources, and amplified client engagement by 70%. 
•	Analyzed and tracked performance metrics using EMR systems, dynamically refining success strategies to meet evolving client requirements and priorities.
•	Successfully integrated 20 new clients each month, fostering stability and continuous support.
•	Enhanced client engagement and performance by 70% through innovative strategic planning, maintaining an 85% retention rate.
•	Initiated and managed quarterly success plan evaluations to track client performance and involvement.
•	Significantly improved outcomes by 50% for complex clients through personalized success strategies.

Clinical Success Consultant/Speech Language Pathologist

Gwinnett County Public Schools

•	Crafted and implemented detailed educational strategies, achieving a 30% increase in learning program adoption.
•	Successfully onboarded and trained 55 students to meet industry benchmarks, utilizing emotional intelligence, listening, and empathy to enhance engagement, while continuously monitoring and evaluating their performance.
•	Enabled a 30% improvement in program adoption by empowering students to effectively utilize learning strategies.
•	Designed and executed education, onboarding, and enablement strategies to navigate students toward achieving their educational goals.
•	Trained 55 students in strict adherence to industry standards, ensuring comprehensive skill development.
•	Systematically assessed student performance and engagement through consistent stakeholder communication across their educational journey.

Educational Mentor/Substitute and ESL Teacher

Ceridian

•	Built partnerships across 25 internal business units, facilitating a 90% improvement in data transmission quality and speed. 
•	Addressed vendor issues and transitioned all clients to meet retention objectives through strategic client management. 
•	Collaborated with multiple teams to merge 25 separate data transmission sources into a centralized system, optimizing data accessibility and consistency.
•	Developed key partnerships across 25 internal business units, significantly enhancing data transmission by 90%.
•	Collaborated with multiple business units to integrate 25 diverse transmission sources into a unified central system.
•	Managed weekly communications with multidisciplinary teams to effectively track and advance continuous improvement efforts.

Business Analyst

Epicor

•	Led client implementations including configuration, testing and adoption of B2B eCommerce software suite including eMarket, eProcurement and reporting products for Fortune 500 partners

Software Implementation Consultant

Honeywell

•	Managed and forecasted the procurement of $18 million of manufacturing material.
•	Mitigated inventory risk exposures through stakeholder engagement, change management and communications.

Supply Chain Specialist

Customer Success Specializing in Implementation and Adoption of Clients | Supply Chain | Strategy, Innovation & Business Growth | Travel Enthusiast

I am a Customer Success Manager with extensive experience driving client engagement, performance improvements, and revenue growth across various industries. With a strong foundation in managing B2B client portfolios, I have successfully led software solution implementations, built high-impact success plans, and cultivated relationships with both Fortune 500 companies and smaller organizations.

My approach is rooted in delivering strategic support and education to clients, ensuring product adoption and maximizing value. I thrive on aligning cross-functional teams to enhance customer experience and develop solutions that directly address client needs, resulting in strong retention rates and sustainable business growth.

EXPERTISE

🟦 Account Management
🟦 Client Retention
🟦 Data Analytics
🟦 Business Development
🟦 Product Adoption
🟦 Onboarding & Integration
🟦 Strategic Planning
🟦 Stakeholder Communication
🟦 Relationship Management
🟦 Consultative Sales
🟦 KPI Analysis
🟦 Customer Education

taplio

The Battle

Steven Brownstein

Dee (Dilshad) Kachra

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