Culture shift, Performance Improvement, Leadership Coaching, Management Development, Business Performance through people. 

With a huge emphasis on outcomes and culture, I am completely obsessed with human beings and human performance. A wise man once said: “Organisations don’t change unless teams do. Teams don’t change unless people do.” And this is my passion!

Steve Bent 🔓🟣

Asset Alliance Group

Work description and key responsibilities:

To meet Divisional sales objectives and to manage an existing portfolio of customers
Build new prospect database within sales territory and seek new opportunities with new operators
Manage incoming enquiries to full execution
Regular contact and prospecting for new business opportunities
Assess growth potential and manage additional volume particularly understanding on-going C&R facility 
Develop and share intel and funding opportunity across AAF Divisions
Ensure annual C&R expectations and compliances are met
Protect current activities and seek renewals in addition to new origination planning
To meet internal C&R compliances, execute account management responsibilities and meet strategic 
growth and development goals
Manage internal expectations with stakeholders; debt, recharges, compliances

Business Development Manager

Paragon Banking Group PLC

Work description and key responsibilities:

Focus on developing referral finance business from dealer group sales teams from new and existing business relationship sources.
Achieve targets of new deals, volume, margin, and income by building and maintaining a level of referred financial sales enquiries.
Attending dealer networking events.
Maintaining a consistent presence within a dealer group to be on hand for regular
advice, guidance and training if / when required.
Demonstrate, install and support the Vendor deal portal system, so finance leads can
be quickly and easily processed for all parties.
Work with dealer sales new starters to train and guide on financial products.
Sponsor sales meetings with prospective dealers when required.
Complete underwriting risk templates for sanction of the facility, chase outstanding
enquires and documentation on deals.
Work with Paragon marketing to regularly establish new dealer group target
opportunities.
Develop further knowledge and understanding of the SME lending asset-based industry
including other Paragon products and services, competitor’s strengths and weakness, risk
appetites, client and dealer challenges and understand market sectors in which to
successfully operate.
Propose detailed credit submissions to underwriters, when required, for review and be able to understand conditions and terms, provide additional information to support the application, if/when necessary.
Have an in depth understanding of a proposed business’s financial position through P&L and balance sheet, cash flow, management Information and bank statement review and be able to assess this against the proposed requirements - learning on going.
Work with all SME Lending departments to exceed client expectations.
Continuous focus on customer led process improvements.
To assist the Head of Transportation finance to contribute to the smooth running of the team.

HGV / LCV Dealer Finance Manager

Blue Motor Finance Ltd

Work description and key responsibilities:

To develop existing dealerships within the specific geographic region, this will involve re-
energizing existing dealerships or picking up general relationship management.
To identify and recruit new dealerships.
To develop dealerships into profitable producers of business.
Have a thorough understanding of our products and pricing criteria.
Feedback market intelligence with regard to competitors as well as both positive comments
and improvement areas for the company as a whole.
Understanding and delivering the brand values of the business, and acting as an ambassador
for the company.
Provide training and support to dealerships where required.
Keep electronic and paper filing in order at all ties.
To always present the company in a professional and confidential manner.
To always pay due care and attention to your own and other s’ health and safety.

Senior Area Sales Manager

Area Sales Manager

DealTrak Ltd

Work description and key responsibilities:

Acquire, develop and maintain relationships with Independent Car Dealerships.
Plan and implement an effective sales strategy for the territory to increase new business.
Demonstrate the system and explain various functionality.
Account manage existing clients and make them aware of future system enhancements.
Network and meet with various key players i.e., Lenders, Brokers, Insurance Providers etc.
Arrange training with all individuals involved once platform is ready to be used.
Update internal CRM system and calendar entries daily.
Follow up on missed or cancelled payments with clients concerned.
Arrange and hold conference calls.
Network with our support team in the office.

The Car Finance Company (2007) Limited

Work description and key responsibilities:

Identify potential dealer relationships
Use prospecting tools
Work with the team to identify opportunities
Own, manage and grow the relationship
Effectively deliver and communicate our dealer proposition
Call, visit and communicate with as many new dealers as possible
Obtain and communicate dealer feedback to management
Form strong working relationships with the operations team and other key departments
Ensure KPI'S are met
Manage any issues effectively to ensure processes run smooth and consistent
Be professional at all times

WesBank

Work description and key responsibilities:

To build strong relationships with Finance and Insurance Managers
Responsible for new business targets, quality, market share, rate etc.. to meet and exceed KPI’S
Adhere to all operational processes and systems
Resolve problems by means of analysing data, communicating with various clients and liaising with internal staff to resolve queries faster
Utilize any systems available to track progress for the month and put actions plans in place to ensure targets and deadlines are met 
Give communication both in written and verbal format to our independent Financial and Insurance Managers to assist them in meeting their targets with our department
Make decisions daily using skills, knowledge and experience with regards to lending of finance 
Work as a team and share best practices to increase production and to enjoy a healthy working relationship and team well being


Key skills and competence:

Applies knowledge or skill and participates in learning activities
Build customer loyalty by taking the heat and resolving issues, confirm satisfaction
Communication through various media to ensure customer satisfaction
Continuous improvement to assist with increasing production and streamlining processes
Decision making, choose appropriate action, gather information, interpret the information received and make a decision
Facilitation change, understanding the need for change and adjust behaviour, remain positive through this process, initiating action, goes above and beyond and responds quickly
Managing work, prioritizing, do what is most urgent and important first, stay focused
Negotiation, ensuring that you win the business and close the deal

Contact Centre Marketer/ Internal Account Deal Maker

Work description and key responsibilities:

Consolidate all system problems and forward to Head Office for resolution
Analyse stats and address areas of concerns or give well done to relevant staff
Have quick meetings with staff in the morning to plan the day ahead and share information
Plan and organize the day in terms of coaching, ensuring we have adequate staff for both early and late shift, record absenteeism, attend to email etc.
Prepare monthly performance contracts and discuss with staff
Look at development plans and ensure staff receive adequate training where skills are lacking
Operate within process and constantly look for ways of working smarter not harder
Delegate to help staff to grow and gain more knowledge
Consolidate monthly reports in manager’s absence and submit on their behalf

Key skills and competencies:

Planning and organizing
Communicating clearly both to team and clients
Aligning performance for success
Coaching
Decision making
Technical and professional knowledge
Building customer loyalty
Continuous improvement
Building trust
Facilitating change
Holding and facilitating meetings

Team Leader

Work description and key responsibility : 

Visiting dealers to try and secure more business
Assist with outstanding queries (admin department)
Negotiate deals ie rate, approval conditions
Resolve problems with both internal and external staff
View targets daily to ensure necessary KPI's are met and exceeded
Ensure product knowledge is up to date
Maintain ongoing good relationships with necessary individuals

Skills and competencies :

Building trust
Building customer loyalty
Set goals daily to ensure targets are met
Foster teamwork
Decision making
Initiate action
Time management
Planing and organising
Negotiation

Business Development Officer VW Financial Services

Internal Marketer VW Financial Services

Data Capturer / Validator

Passionate motivated individual, striving to be better than I was yesterday, seeking to live a more fulfilled life of meaning and purpose whilst inspiring people to do the same.

💛💚  E-colours - Yellow / Green - As a Yellow-Green, I am the 'Socialiser Thinking', i am optimistic, people-focused visionary who brings warmth, creativity and thoughtful structure to everything I do.

Driven by purpose and a passion for growth, I bring heart, structure and spark to everything I do. With over 20 years of experience in relationship-driven roles across financial services and sales, I’ve developed a deep understanding of what it takes to connect, lead and inspire

✅ High energy, empathy, and emotional intelligence – I create meaningful, human-centred relationships that leave a lasting impact.
✅ Strong communicator and active listener – I tune in to what truly matters and respond with clarity, care and intent.
✅ Strategic problem-solver – I bring creativity and a solution-focused mindset to navigate complex challenges with confidence.
✅ Trusted relationship builder – I thrive on fostering trust, connection and collaboration with clients and colleagues alike.
✅ Learning & development advocate – I’m passionate about personal and professional growth, for both myself and those around me.
✅ Resilient and adaptable – I stay grounded in fast-moving environments, always ready to pivot and lead with a can-do attitude.
✅ Natural facilitator and influencer – I inspire others with authenticity, enthusiasm and a genuine commitment to making a difference.

Whether I’m supporting personal development, driving business growth, or influencing positive change, I lead with heart and action — helping people and organisations thrive from the inside out.

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The Battle

Steve Bent 🔓🟣

Yolande Eastwood

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