I safeguard SAP clients and their projects from potential setbacks by ensuring top-notch talent acquisition ▪️ SAP Project Guardian

I’m a sales and business development leader with 20+ years of experience driving revenue growth, expanding territories, and building long-term client partnerships across the Pacific Northwest.

My background spans SaaS, IT, and insurance—giving me a unique ability to connect strategy with execution in highly complex sales environments. I’ve led high-performing teams, managed multimillion-dollar pipelines, and built go-to-market strategies that consistently exceed goals.

What sets me apart? I lead with curiosity, communicate with clarity, and never lose sight of the client’s “why.” I’ve sold into Fortune 500s, scaled sales teams, introduced AI-driven outreach tools, and coached new reps to top producer status. Whether I’m leading a discovery call, presenting to stakeholders, or partnering with brokers, I bring focus, follow-through, and a passion for helping people solve problems.

🧰 Tools I rely on: Salesforce, SourceWhale, SAP, LinkedIn Sales Navigator, Google Suite, ChatGPT & Jasper for smart, scalable outreach.

Let’s connect if you’re looking for someone who can build relationships, close deals, and have a little fun while doing it.

Stephanie Thomas-Roid

Genuine Technology Group

◾Strategic Oversight: Lead large-scale projects, ensuring alignment with client objectives and business goals. Ensure projects meet established timeframes, budget considerations, and quality standards.

◾Client Relationships: Cultivate strong relationships with our clientele, emphasizing our expertise in business process analysis and automation for our fully managed clients. Understand their unique business needs, present tailored strategic solutions, and ensure client satisfaction throughout the project lifecycle.

◾Team Leadership: Lead cross-functional teams comprising of technical experts, project managers, and support staff. Mentor, coach, and guide team members for their professional growth and project success.

◾Financial Management: Oversee project budgets, helping to ensure optimal resource allocation, cost control, and profitability. Provide periodic financial and project status reports to senior management.

◾Risk Management: Identify potential project risks early and devise and execute appropriate strategies to mitigate them.

◾Continuous Improvement: Drive process improvements, best practices, and innovations to enhance our project delivery framework. Keep abreast of industry trends and leverage them for our advantage.

Senior Project Director

QuoteCenter

Business Process Analysis: Google BiqQuery, Knime, Excel and Tableau Expert.
Project Management: Jira, Trello, Smart Sheets and other Agile based tools and methodology.
Leadership: Help grow and lead other to success in their current roles and responsibilities.
Business Analytics: Microsoft Suit of tools expert.
Programing and Scripting knowledge: Java script, PHP, Perl, LUA, and some R.
Trainer: Great skill in teaching others how to interact with tools and data.

◾Use extensive experience to help guide other in there daily work and projects sharing best practices and lessons learned. Helping other to grow in there current area’s as well as extend into area’s outside their comfort zone.

◾Data Strategy consultant working with the Senior Manager of Data science to create a data strategy that meets current and future
needs. Helping to cast a data vison for future data technologies and skills sets.

◾ Meet and consult with other teams in the broader Home Depot organization to ensure data and reporting alignment.

◾ Provide deep analysis solutions for complex business problems

◾ Same responsibilities as SR. Data Analyst below.

Lead Data Analyst

◾Provided professional looking KPI and Key operational related reporting to Senior leadership at quote center. Automation of key reporting aspects ensured timely and accurate reporting week to week.

◾As a member of the data team on loan to finance I work closely with the Director of finance and his team to produce forecasting and immediate understanding of finance related data to help drive core business decisions.

◾Used data discovery tools like Knime, Big Query and R to troubleshoot, identify issues with production data high pressure high risk situation.

◾Helping to onboard finance employees, my four and a half year tenure at Quotecenter has given me a deep understanding of it data and it’s operational rhythm.

Sr. Data Analyst

Synopsys

Responsible for managing global employee needs, hiring new talent, and retaining employee talent in high turnover markets.

◾Identified best fit candidates using behavioral interviewing techniques.

◾Created team environment and collaboration using WebEx and other conferencing tools

◾Mentored employee career path using proven development plans and one-on-one sessions.

◾Instructed new employees on all phases of ASAP project methodology.

◾Improved process times for agents and customers by supporting and managing overseas employees’ and contractors’ daily tasks and deliverables through customer portal upgrade and Solution Center process improvement project.

◾Worked with customers on escalated issues and enhancement requests for various support portals.

◾Retained all job responsibility of a Senior Program Manager managing and steering multiple projects.

IT Manager

Met all targets, managing and delivering multiple projects simultaneously. Included new .Net portal for customer support, CRM system upgrade, and consultation forecasting system.

◾Proposed budgets and assigned resources with accuracy leading to on or under budget project success.

◾Ensured all milestones were tracked, understood, and met for all parties involved, using MS Project, Excel, PowerPoint, and SharePoint.

◾Provided high level project overviews to technical and non-technical customers and managers, yielding clear understanding by all involved.

◾Managed and developed key consulting forecast business processes from manual to system process moving from Excel and outdated web page solution to modern .Net/SAP ERP.

◾Used proven scenario driven stories and flowcharting techniques, identifying gaps and areas of improvement.

◾Managed and participated in all aspects of projects through entire life cycle.

◾Ensured highest levels of service and maintained direct Tier 3 support, acting as primary liaison for all project needs.

◾Provided advanced trouble shooting for applications.

◾Managed future application needs and requirements for SAP CRM tools and other applications.

◾Provided world-wide on-call 24/7 support.

◾Trained and backfilled for functional teams, development teams, and frontline support where needed.

Senior IT Program Manager

Configured developed, supported and maintained SAP CRM, service order and activity management, ERMS, Procmail and Perl mail handlers, ABAP programming, html / PHP scripting.

Provided Tier 1 and 2 support for CRM, managing small to medium projects.

Developed training tools for peer and customer training including, videos for CRM 2007 and as-is system design and processes.

SAP Functional Analyst, Sr II

Configured developed, supported and maintained SAP CRM, service order and activity management, ERMS, Procmail and Perl mail handlers, ABAP programming, html / PHP scripting..

SAP Functional Analyst, Sr I

I was the principal Scopus/Sybase system developer and admin in charge of support and enhancements. Developed and maintained primary windows client with TCL, SQL, and Perl, and Java. Maintained and developed Perl CGI/ Html report and interfaces. Position was Transitioned to SAP Functional Analyst SR1 after the SAP CRM implementation project completed.

Business Apps Developer and Support

I was the backup Scopus/Sybase system developer and admin, training and support for primary customer call tracking database.

Program Analyst II

End User support, computer builds windows software support and networking, batch programing, on-call, tier 1 and 2 support

System Admin

US Bank

I was a helpdesk team lead, mentoring and overseeing 13 helpdesk employees. Built, installed and maintained all helpdesk computer system. Tier 1 Scopus system administrator.

IT Help Desk

As a seasoned Information Technology professional with a remarkable 32-year journey in the field, I specialize in driving the success of technology projects through efficient data analysis and project management. My expertise lies in delivering high-quality solutions with speed and precision.
What sets me apart is my well-honed social skills that empower me to communicate effectively across diverse project teams. I bring a wealth of experience and a broad toolbox to bridge communication gaps within large, multifaceted teams. Throughout my career, I have demonstrated a keen understanding of Microsoft's suite of tools and techniques, utilizing them for storyboarding, flowcharting, and comprehensive visual and text-based documentation that effectively communicates project milestones and results.
Adapting quickly to different project environments, I am adept at utilizing various frameworks, including agile, waterfall or hybrids, to meet unique business needs and challenges. My proven track record includes successful management of SAP CRM projects, leveraging in-depth knowledge of ERMS, service orders, opportunity management, and other enterprise-level applications. 
With over a decade of experience in examining and assessing business processes, I specialize in identifying areas for automation and improvement. Collaborating with exceptional teams, I thrive in establishing new and improved ways to drive and grow businesses.
Core Skills:
Project Management
Business Process Analysis
Google Big Query
Data Analytics
Tableau
Application Design
Process Management
Employee Management
Change Management
Documentation
Microsoft Office
I am poised to bring my extensive experience, versatile skill set, and passion for innovation to your team, driving success in technology projects and contributing to the growth and efficiency of your organization.

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Stephanie Thomas-Roid

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