I safeguard SAP clients and their projects from potential setbacks by ensuring top-notch talent acquisition ▪️ SAP Project Guardian

I’m a sales and business development leader with 20+ years of experience driving revenue growth, expanding territories, and building long-term client partnerships across the Pacific Northwest.

My background spans SaaS, IT, and insurance—giving me a unique ability to connect strategy with execution in highly complex sales environments. I’ve led high-performing teams, managed multimillion-dollar pipelines, and built go-to-market strategies that consistently exceed goals.

What sets me apart? I lead with curiosity, communicate with clarity, and never lose sight of the client’s “why.” I’ve sold into Fortune 500s, scaled sales teams, introduced AI-driven outreach tools, and coached new reps to top producer status. Whether I’m leading a discovery call, presenting to stakeholders, or partnering with brokers, I bring focus, follow-through, and a passion for helping people solve problems.

🧰 Tools I rely on: Salesforce, SourceWhale, SAP, LinkedIn Sales Navigator, Google Suite, ChatGPT & Jasper for smart, scalable outreach.

Let’s connect if you’re looking for someone who can build relationships, close deals, and have a little fun while doing it.

Stephanie Thomas-Roid

Vice President - Customer Engagement, NA

Head of Customer Engagement - Maintenance and Renewals

Assist customers in identifying, prioritizing, planning, and executing against their IT and business strategy.
Create, develop, and deliver customer-focused propositions.
Enhance and maximize customer understanding of the value of support services and solutions throughout their lifecycle.
Perform market and customer research and analysis.

Sr. Manager - Customer Engagements

Focus on building community with customers to engage, share, and communicate in regards to SAP Support.
Responsible for the development, implementation, coordination, and amplification of SAP Product Support’s communications externally 
Facilitate and manage the SAP Product Support communications program
Focus on customer experience with SAP Product Support
Facilitate Customer Advisory Forum 



Point of Contact for ASUG BusinessObjects Strategic Special Interest Group

Communications Manager - SAP Product Support

Coordinating and providing superior customer service
Community building with customer base
Communications
Focus and accountability to create positive customer experience
Data Quality
Engaging and listening to customer insight

Customer Liaison and Communications Manager, Customer Experience Team

Leading team of customer service professionals
Training and Mentoring team members
Development, implementation, and execution of call center strategy

Customer Service Manager

Answering customer inquiries at high level call center environment
Respond to email and phone inquiries

Customer Assurance Services Senior Rep

Hancock Information Group

Business Development Associate

TGI Fridays

Manager

As the Vice President of Customer Evolution in North America at SAP, I have the distinct pleasure of helping our customers obtain value out of their SAP investments.

This role has allowed me the opportunity to work with many clients and industries.  Understanding more about a customer's business, their priorities and objectives, provides greater insights into how they operate and what is important to them.  It allows me the ability to collaborate, develop, support, define, and execute against strategies that are imperative to making them successful.

I’ve been a point of contact for ASUG for over 10 years, and extremely passionate about the SAP community. Do reach out!

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Stephanie Thomas-Roid

Kristen Scheffler

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