Ich helfe Service Entscheidern im Maschinen- und Anlagenbau erfolgreiche Serviceleader zu werden und dadurch für Service-Talente und Kunden attraktiver zu sein.

For years, I believed the art of B2B Service was in perfect processes and complex systems—treating every client equally. I was profoundly wrong. That pursuit of systemic equality is what turns Service into a frustrating cost center.

The systems were designed for our operational convenience, not the client’s real needs.

The real art is being flexible enough to serve every client individually and at eye level. That demands trust, freedom, and an executive commitment to Operational Simplicity, not just rigid procedures.

My mission for European Machinery/Plant leadership is clear: I help you establish your Service Division as the most reliable Profit Center in Europe.

We achieve this by moving from process-driven complexity to human-centric action. My strategy is built on three core pillars:

1.  Customer Context Diktat: Every service team member must clearly know and understand what the customer *actually* does. Context drives long-term retention and revenue.

2. Operational Simplicity: If your process needs 10 steps, it’s already too complex for real profit. We eliminate unnecessary friction that slows down high-value decision-making.

3. AI as Context Support: Modern systems and AI should only serve to ensure the human team is always on the same, current knowledge level. Technology empowers the relationship; it doesn't replace it.

Stefan Goldschmidt

DOMINION Deutschland GmbH

Projektmanagerin

BALLON.ENTERPRISES

Mit über 30 Jahren Erfahrung auf allen Führungsebenen im Anlagenbau, insbesondere im Service (Brownfield-Projekte) und Feuerfestbau stehe ich Menschen und Unternehmen gerne mit Unternehmensberatung, Coaching,  Einführung von Dienstleistungsbereichen oder der Verbesserung bestehender Dienstleistungen zur Seite.
Ich bin offen für alle anspruchsvollen Aufgaben rund um den Industrieservice wie Unternehmensausrichtung,  Unternehmensberatung und Strategie, Projektmanagement, Vertrieb sowie Feuerfestbau.
Lassen Sie uns die Probleme gemeinsam lösen und unseren Planeten schützen.

Technical Services Consultant

thyssenkrupp Uhde

Head of Product Service CP

thyssenkrupp Uhde Engineering Services GmbH

Head of Division Coke and Steel

CEO of thyssenkrupp Uhde Engineering Services GmbH

Head of Division Refractory Technology

Challenging projects in plant engineering are my Metier👷🏻🔥🧱 

I have more than 30 years of experience in all management levels in plant engineering - especially in the conversion, revamp and retrofit sector (brownfield) and specialised knowledge in refractory construction.
 
👷🏻Service is an attitude 

Especially the introduction and realisation of service activities such as after sales, rebuilds or revamps and retrofits are very challenging in plant engineering. I like this challenge. 

🔥 Specialising in refractory construction 

A refractory lining determines the service life of thermal equipment and has a major impact on the operating costs of a process. The operating costs and service life of a furnace can be optimised through regular maintenance and early damage detection and repair. I am happy to help with the necessary expertise. 

🤝We can be successful together If you have an exciting or challenging project and need support - feel free to contact me.

taplio

The Battle

Stefan Goldschmidt

Mirjam Ballon

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?