Ich helfe Service Entscheidern im Maschinen- und Anlagenbau erfolgreiche Serviceleader zu werden und dadurch für Service-Talente und Kunden attraktiver zu sein.

For years, I believed the art of B2B Service was in perfect processes and complex systems—treating every client equally. I was profoundly wrong. That pursuit of systemic equality is what turns Service into a frustrating cost center.

The systems were designed for our operational convenience, not the client’s real needs.

The real art is being flexible enough to serve every client individually and at eye level. That demands trust, freedom, and an executive commitment to Operational Simplicity, not just rigid procedures.

My mission for European Machinery/Plant leadership is clear: I help you establish your Service Division as the most reliable Profit Center in Europe.

We achieve this by moving from process-driven complexity to human-centric action. My strategy is built on three core pillars:

1.  Customer Context Diktat: Every service team member must clearly know and understand what the customer *actually* does. Context drives long-term retention and revenue.

2. Operational Simplicity: If your process needs 10 steps, it’s already too complex for real profit. We eliminate unnecessary friction that slows down high-value decision-making.

3. AI as Context Support: Modern systems and AI should only serve to ensure the human team is always on the same, current knowledge level. Technology empowers the relationship; it doesn't replace it.

Stefan Goldschmidt

Transaction-Network

Wir verändern die Welt der Zusammenarbeit zwischen Maschinenbauern und ihren Kunden.
Transaction-Network ist die einzige as-a-Service-Plattform, die sich zu 100% auf den After-Sales-Service im Maschinenbau spezialisiert hat und sämtliche Prozesse Ihres Tagesgeschäfts miteinander verzahnt. Inbetriebnahme der Maschine, Schulung der Bediener, Prävention, Wartung und Instandhaltung, Verkauf von Ersatz-& Verschleißteilen, Retrofit aber auch digitale Lösungen wie Condition Monitoring oder Predictive Maintenance, natürlich 24/7. Unsere Plattform unterstützt alle diese Prozesse.

Head of Business Development

tresmo

(In Liquidation) Tresmo bietet einzigartiges Know-how zur Digitalisierung mit dem Internet der Dinge (IoT). Und eine Leidenschaft für brillante User Experience.

Head of Sales

GW Interim Management

Sales & Marketing Mandate: 
-Vertriebsaufbau für ein Start up im Bereich IOT Plattform für Maschinenbauer: Service-Geschäftsmodelle | Servitization | Equipment-as-a-Service | Pay-per-Use | 
-Entwicklung des Go to Market, Abschluß von Pilot Kunden

-Aufbau des Partnervertriebs für Beratungsdienstleistungen im Bereich Compliance. Datenschutz und IT-Sicherheit an SMB Kunden.
Entwicklung eines Standardisierten Produktangebotes. Verkauf an Pilot Kunden und Entwicklung von ersten Partnern.

Interim-Manager

HMM Deutschland GmbH

HMM Deutschland GmbH ist der Partner für beste Versorgungs-, Abrechnungs- und Zahlungslösungen im Gesundheitswesen.

Vertriebsleiter Leistungserbringer

Services4-IT

Services4-IT  Leading german-based, international management consulting company focused on business transformation, information & communication technology transformation, digital transformation and program management.  
  
Beside Management consultancy Services4-IT offering software development and maintenance. 
More than 2,500 professionals in nearshore and offshore projects deliver a wide range of services for all kind of industries.

Sales Director

Manage a pilot project to sell IT solutions  (GDPR, IT Compliance, IT Security) to SMB channel in Germany. Recruit the sales team, implement sales process and interfaces. Build a pipeline, gain knowledge to implement new solution products into the generic sales organisation.

Spigraph

Spigraph Network is the leading document capture solutions and services provider in EMEA. In addition to its portfolio of document scanners from the world’s leading manufacturers, Spigraph Network provides its customer base with tailored capture solutions to automate document-centric processes such as invoice processing, mailroom automation, mobile and web capture and many more. Spigraph Network services include consulting, implementation, maintenance and support to help organisations to achieve the highest possible level of process automation with a rapid return on investment.

Managing a Sales Team in Germany, Austria and Switzerland to build a solid pipeline in document capture projects trough reseller and direct business. Drive the renewal process of contract inventory. 

Previous Roles at Spigraph Group
04.2015 – 11.2016, Business Development Director DTS Service
04.2014 – 03. 2015, Service Operation Director 
08.2013 - 03.2014, Sales Director D

Vice President Sales DACH 

ManpowerGroup Soloutions

ManpowerGroup Solutions is the outsourcing expert and provider of customized, scalable solutions for workforce agility. 
Our solutions manage people, process, risk and work outcome responsibility, driving value for your business while reducing your investment in staff and oversight. Learn more about our outsourcing capabilities.

Sales Director TBO Northern Europe

Guido Wetzel, Interim Management

Interim Manager

ARP Datacom GmbH , a Bechtle AG Daughter Company

Sales and Marketing of IT Hardware and Software to SMB User via Katalog and e Commerce Tools. www.arp.com, Leading a Team of 60 FTE out of the Area Sales, Marketing, Finance, HR, Operations, Logistics.

Managing Director

Als Head of Business Development bin ich maßgeblich an der Transformation von Geschäftsmodellen und Aftersales im Maschinenbau beteiligt. Meine Kompetenz in SaaS-Vertrieb und die Entwicklung von Go-to-Market-Strategien tragen dazu bei, dass unsere Kunden im Maschinenbau signifikante Wettbewerbsvorteile erzielen und ihre Kundenbindung sowie Umsätze steigern.

Mein Engagement und meine Fähigkeit, leistungsstarke Verkaufs- und Partnerteams zu entwickeln, ermöglichten es mir, neue Geschäftsfelder zu erschließen und die Vertriebsleistung nachhaltig zu steigern. Mit meiner Erfahrung und meinem Fachwissen unterstütze ich unsere Kunden dabei, durch maßgeschneiderte Lösungen und exzellente User Experience in der digitalen Welt erfolgreich zu sein.

taplio

The Battle

Stefan Goldschmidt

Guido Wetzel

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