VP, CX Insights & Community at PartnerHero | Talking about creating your customer experience from scratch. I build and scale customer-facing teams that give a shit and can help you do the same.

I transitioned from being a barista to working in customer experience 20 years ago, and life hasn't been the same since.

I've been fortunate enough to work at companies like Wistia, Atlassian, Trello and Appcues. I've worked with amazing customer-facing folks to create scalable strategies and delight customers. 

Now, I spend my time helping to elevate leaders of teams and empower them to create the best customer experience. Employee-centered teams with simple, beautiful processes are where I find my joy.

Outside of my work with Boldr, I also consult and write for businesses such as Help Scout, HubSpot, and others. Let's work together!

Mercer Smith

Yesterday I ordered Halal and they didn’t have the option to add white sauce to my order or make any modifications. They just had a box to type requests. In that box I typed “please may I have extra white sauce? Please drown my shawarma in white sauce. I am willing to pay up to one million dollars in additional white sauce fees. Please absolutely cover my food.” And most of the time no one reads those things I don’t think. But yesterday, my order arrived like this. 

“I don’t need one million dollars. Sorry.” But ALSO 5 tubs of white sauce. 

Even if they never read my requests again and I never get extra white sauce, I will order from this place forever. 

This is why humans see important.

CX Strategy & Solutions at Boldr; Author of CXOXO | Talking about creating your customer experience from scratch. I build and scale customer-facing teams that care and can help you do the same.

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Some days I get told that a talk I gave at a conference years ago changed someone's whole outlook and career, and some days (the same day in this case!) I accidentally glue my own mouth shut with nail glue in a hotel room.

So I guess just remember that no one has it all figured out or is perfect all the time. In fact, some times those people that you think are really smart use their own teeth to open a literal bottle of super glue and get it all over themselves.

You're doing great. We all make mistakes. It's what you do with the knowledge that you gain that is most important.

A few weeks ago I had a thought I couldn’t shake: SaaS might be kind of cooked, as my nine year old would say.

AI is making it wicked easy to build your own tools. Stuff that used to take a full product team, months of back and forth, prioritization, all of it, now it’s one scrappy operator, a decent prompt, and a couple hours if you’re willing to poke at it a bit. At some point it has started to feel like we’ve all been taught how to fish, so why are we still paying for fish?

I kept coming back to it and needling it, and while the thought has SOME water, I don't know that it's actually fully true. 

Not because the premise is wrong — building is absolutely getting easier — but because I was only looking at the fun part of it. Thinking of a tool, spinning something up, having it work, and getting that little hit of “oh hell yeah, I made this" is something I've done a ton of over the past few months. But, building is easy; owning it is where things get real.

After it's built, you have to keep it running, deal with the weird edge cases you didn’t think about, make sure it’s secure, make sure it integrates with everything else, and fix it when it inevitably breaks at the worst possible time. That part doesn’t go away just because AI showed up, and unless we all start using OpenClaw isn't something that is quite solved yet.

Similarly, most teams don’t actually want to own more software. They just want the problem handled so they can move on with their lives. So, while it might not be true that SaaS is dead, I do think it’s about to get a lot less comfortable for businesses in the space.

If I can rebuild 70% of what your product does over a weekend, I’m going to start asking some questions about why I’m paying for it, and I don’t think I’m alone in that. The bar is shifting from “does this work?” to “is this meaningfully better than what I could hack together myself if I really needed to?” and those are very different standards. That doesn't even dive into the actual customer experience behind using your tool.

The things that survive that shift are pretty obvious: 
1. products that take on real complexity
2. ones that absorb risk I don’t want anywhere near me
3. Ones that are so good I wouldn’t even consider rebuilding them. 
4. businesses with humans or an ethos that caresabout the clients utilizing their product

Everything else is going to feel the squeeze. SaaS might not be dead, but good enough software might be, and that feels like a huge actual shift that’s coming.

Oh my gosh, I'm not crying, you're crying? (Scott Tran, for the record, I think my join date was actually 2011? Maybe that spreadsheet that circulated a few years ago was off?)

Thank you for your trust Scott Tran and the whole Support Driven team that has been working with Boldr (and me!) on this over the past few months. I'm so excited to see this inaugural event and all of the amazing things that come after it! 🚀

Helping customer support professionals grow their careers — and helping founders build with community, not just for it

A few updates on the Support Driven Salon for Online Brands - March 3, downtown LA.

We have 3 volunteer spots open for community members who are between roles right now.

SD Salon is about CX operators and leaders at online brands helping each other and building real relationships. As a volunteer you're a full participant - in the room for every conversation and at dinner afterward.

I can't promise volunteering will lead to a job but the connections made at SD events have led to jobs for people. I'd love for that to happen again.

If that's you or someone you know, DM me.

--

I want to thank Boldr for partnering with us on the first SD Salon for Online Brands.

When we brought this idea to Boldr, there was no playbook. No past attendance numbers. Just a belief that if you put CX operators and leaders in a small room together, good things happen - real relationships, honest conversations, practical help. Boldr said yes to that.

Boldr is no stranger to creating new experiences for the community with Support Driven. We've organized sound baths, mindfulness workshops, and more together. David Sudolsky and Greg Collins have always understood that the value of working together isn't in impressions. It's in relationships.

Special thanks goes to Mercer Smith at Boldr. 

Mercer joined the SD community in 2014 when we had less than 50 people. She didn't just join - she organized and spoke at our very first conference in 2016. Our community now has over 20,000 members in Slack and Mercer is still here, still showing up, still creating with us.

Recently, Mercer is the person who helped me take this from "I think this could work" to an in person experience. We've been working with her to shape the direction, the format, and what it feels like to be in the room at SD Salon.

--

And here are photos for where we'll be having dinner together 👇

Are you in ecomm or dtc? Are you in LA? Do you love this sticker and want one for yourself? Do you love me?  Well, great news for you: the sticker and I will be in LA this week! 

Kicking off the week by hosting not ONE but TWO fire-side solutioning chats at the Support Driven Salon TOMORROW. If you're in ecomm or dtc CX, and want an invite, lmk. We (Boldr, not the royal we) will also be hosting a dinner afterwards if you want in for some food and bevs.

Then, the VERY NEXT DAY (how lucky am I?) I'll be attending Momentum and hosting a lil informal gathering after the fact. Will there be a mechanical bull? You bet. Will there be Sarah? Oh yeah. Will there be great steak? I think so? Haven't been there before but we'll see! If you want in to Momentum, it's invite only as well, but let me know and I can get ya connected. Great for marketing, sales and CX leaders in ecomm and dtc.

I have some slots in between the madness, so if you're around and want to hang 1:1 or connect over some coffee, please just let me know. I'll be in DTLA, and then WeHo.

When asked about my hopes and dreams in a game and these are the choices I am given. 😍

Cc Sarah Betts 

Ps, iykyk: I love Shelley, and Dunk, and Lyric.

Customer Experience Maven, Events & Community Enthusiast, and Believer in the Best in People.

So excited to be moderating this panel on the Rebuy stage at #shoptalk! Big thanks to my buddies Mercer Smith, David Glenister and Fran Brzyski for bringing their incredible insights and ideas to the convo. Tuesday March 24 at 11am!!

If you've ever walked out of an exec meeting thinking "I said the right things… but nothing moved," this workshop is for that moment. 

⭐Ty Givens, MBA at CX Collective will be leading a hands-on workshop at the upcoming Support Driven Salon for Online Brands in LA where you'll build an executive briefing designed to drive decisions at the exec level. She'll draw on her CX experience at Intuit, See's Candies, and working with 50+ teams as a CX Consultant. 

The workshop will walk you through 
- A clear **executive summary** — win, risk, next focus — that respects your exec's time and earns their attention
- **2–3 KPIs framed around business impact**, not just support metrics
- A **voice-of-customer slide** that creates urgency
- A sharper **strategic narrative** that connects your team's work to company outcomes
- A **confident strategic ask** to help you get budget, headcount, priority, etc. 

If you're a CX operator or leader at an online brand and want to participate in this workshop and the Salon, apply here - https://lnkd.in/gJ55ERZ2

A lot of people in Support Driven choose the consulting path, and I want Support Driven to be a place where that work is visible and trusted. 

Ty has been part of the Support Driven community since 2019 and has presented at multiple SD conferences — members have told me directly how valuable those sessions were. When we started thinking about how to make Salon a more valuable experience, she came to mind immediately. 

I’m excited for this and if you're a CX consultant that's open to partnering with us on future Salons, please let me know in the comments. 

Also, here are photos of Ty at past SD conferences

Honestly, it's stuff like this that makes the job worth doing. <3

In our world, every ticket represents a pet parent who needs help. And that’s not something we take lightly!

A backlog isn’t just an operational metric. It’s a real delay for customers who are counting on us (and it’s tough on the teams working hard behind the scenes, too). Coming out of the holiday season and into a backlog, we knew we needed to move fast and fix it without compromising the experience.

Even though we’d only just started with Boldr within the past couple weeks as part of a focus on compliance (and not specifically for the backlog), they leaned in immediately and helped us tackle it with urgency, care, and a true partnership mindset.

And we did it while continuing to show up for pet parents:
✅ CSAT held steady and improved 3% within the first two weeks, and 30% over the month even with backlog pressure
✅ Re-opened conversations dropped 49% meaning we’re resolving more inquiries the first time
✅ Got out of backlog within 8 days of starting our partnership due to the weeks of painstaking and fastidious planning

Grateful to have a partner that doesn’t just understand CX, but understands how important our customers are to us, and shows up accordingly. 🐾

Boldr 
Greg Collins
Mercer Smith

What will stand out at eTail this year? 

From new CX trends to honest conversations happening behind the scenes, Mercer Smith and Erica Clayton are breaking it all down.

Skip the FOMO and join us for a candid debrief featuring a few special guests adding their ✨perspective✨.

📅 February 26th, 2025
🕛 12:00 PM Central Time
🔗Register here: https://hubs.ly/Q043HN0F0

When I first read this blog post I was shook! Elen slayed with the knowledge sharing and takeaways in this piece. Truly a must-read for anyone who is implementing AI or thinking about how AI intersects with their human team moving forward.

Your AI isn’t just drafting replies anymore. It is executing BIG decisions and making judgment calls at scale.

Meanwhile, most CX org charts still assume humans do the work and automation “assists.”

This mismatch isn’t obvious on day one. The signs start showing up quietly: a refund that followed the prompt but not the intent. An escalation that never triggered. A retention offer sent to the wrong segment (half the time).

Our new blog unpacks the shift from AI as assistant to AI as operator and why guardrails like ✨governance and real ownership✨ have to evolve with it.

Read the full article here on LinkedIn, or dive deeper on our blog:
https://lnkd.in/gvKXVCdK

Cisco is forecasting a significant jump in agentic AI handling support interactions end-to-end. Not AI that drafts a light reply, picks its nose, and 

Open article: You hired agentic AI, but did you hire a babysitter? by Boldr • 9 min read

You hired agentic AI, but did you hire a babysitter?

If you've always wanted to go to Shoptalk (or never wanted to go, no judgement) but can't this year, Sarah, Erica and I have got you covered. We'll be doing a run down of all the hits and misses from this year's shoptalk on March 27! Come get your tea, your goss, and all of the delicious takeaways with none of the hangovers or social anxiety.

Missing Shoptalk this year? 

You might not be on the expo floor, but you don’t have to miss the insights.

Join Mercer Smith, Erica Clayton from Forethought, and Sarah Hatter from Rebuy Engine as they share the tea on the biggest trends coming out of ShopTalk and what they mean for the future of CX.

See you there! 🍵

🕑 12:00 PM CT
 📅 March 27, 2026

Vicky Windell, Aitana Rangel Garibay and 4 other attendees

View event: ShopTalk Tea: The Post-Conference Debrief

ShopTalk Tea: The Post-Conference Debrief

I sit at the intersection of Trust & Safety operations and AI product strategy.

After 15+ years leading T&S functions for high-stakes platforms, I joined Musubi to solve the biggest challenge our industry faces: building AI safety tools that actually work for the people using them.

I bridge the gap between "what the tech can do" and "what a Trust & Safety team actually needs." My role is to translate operational reality into product strategy, ensuring we build the tools I wished I had when I was a VP.

I have deep experience across the full company lifecycle:

- Scaling to Exit (OkCupid / Match Group): Joined as employee #20, building safety operations from scratch and scaling through acquisition and integration into the public Match Group portfolio.

- Public Market Readiness (Grindr): Led safety strategy to de-risk the platform ahead of its public listing, managing regulatory inquiries and advising legal/ executive teams during a period of intense scrutiny.

- Commercial Strategy (PartnerHero): Built the Trust & Safety line of business for a major BPO, growing the P&L by 76%.

- AI Safety (OpenAI): Early adversarial tester for GPT-4, providing critical feedback on safety failures that informed the final system card.

At Musubi, I work directly with T&S leaders to modernize their tech stacks and improve safety for their users. I am deeply committed to professionalizing this industry and supporting the people who do this difficult work.

Thought Leadership:

Trust & Safety Insider: https://www.everythinginmoderation.co/tag/t-s-insider/
Trust in Tech podcast: http://integrityinstitute.org/podcast
Totally Not Spam newsletter: http://totallynotspam.com
And a comprehensive doc of all my articles, webinars, etc here: https://alicelinks.com/about-alice

Alice Hunsberger

Here’s my ✨ updated ✨ mega list of resources so you can keep up with Trust & Safety / AI safety/ Fraud and Risk (different branches of the same tree 🌳)

📩 Newsletters:

Everything in Moderation: everythinginmoderation.co - founded by Ben Whitelaw, also featuring me every week

AI Policy newsletter by Alisar Mustafa: https://lnkd.in/eirchkuM

Platformocracy by Jonathan Bellack: https://lnkd.in/eRfPKcff

Quire by Vaishnavi J: https://lnkd.in/eiMURakN

Trustable AI: https://lnkd.in/eEDzJNVq

Data & society: https://lnkd.in/eyuF-XNK

Center for AI Safety https://newsletter.safe.ai

Platformer by Casey Newton: https://lnkd.in/eYjkPB2H

Indicator by Alexios Mantzarlis and Craig Silverman

Psychgeist by Rachel Kowert: https://lnkd.in/efStsqd5

Totally not spam: http://totallynotspam.com Musubi’s newsletter about the intersection of AI and Trust & Safety (written by me- also lots of posts/ resources I've written here: https://lnkd.in/eXNRewuh)

📖 Free courses:

All tech is Human - Responsible AI course: https://lnkd.in/eFPzqB53

AI Law and Policy Syllabus from Nita Farahany: https://lnkd.in/eaGCQGQS

Blue dot impact has several courses, including AI safety and AI governance: https://bluedot.org/

AI Trust & Safety on Linkedin Learning from Tiffany Xingyu Wang: https://lnkd.in/eJGcaViW (requires linkedin learning subscription)

Trust & Safety Professional Association T&S curriculum: https://lnkd.in/eiFPRuyr 

💡 More links, groups, and resources:

Digital Trust and Safety Partnership: https://lnkd.in/ePkzgiRX 

T&S Network run by Jeff Dunn https://lnkd.in/eWnsNEzg

Integrity Institute: https://lnkd.in/eEixTKxb 

All Tech Is Human - alltechishuman.org 

Online Safety Exchange  osxn.org

Thriving in Games Group (prev. Fair Play Alliance) - https://lnkd.in/eMdgDGdY

also check out the podcast safety is sexy by TIGG’s exec director Matthew Soeth  

Trust & Safety Professional Association: tspa.org

T&S teaching consortium: https://lnkd.in/e3YuAcVs 

Institute for Security and Technology (IST) T&S:  https://lnkd.in/eUyDCfQG  

National Institute of Standards and Technology (NIST) Trustworthy & Responsible Artificial Intelligence Resource Center
https://airc.nist.gov/Home

Center for AI and Digital Policy: https://www.caidp.org/

Responsible AI Institute: https://lnkd.in/ei5vRTjX

Thorn's research center: https://lnkd.in/e_e8vr5M 

Tech Coalition https://lnkd.in/e5bsvJeR

Operation Shamrock: https://lnkd.in/e9Yxjqdc 

House of Fraud with Brian D. : https://lnkd.in/ezywbsEm 

Fraudology with Karisse Hendrick : https://lnkd.in/eJkNwDeP 

Hope these are helpful! Let me know if there's anything else I should add-- my list is always growing!

Alice Goguen Hunsberger

Head of Trust & Safety @ Musubi --> AI for T&S

I wrote the forward to this book. Want to read it? I'm giving away 3 copies! 

This is the 2nd edition of "Introduction to Generative AI" by Numa Dhamani and Maggie Engler, with forward by me!

The title is dry but it’s a comprehensive and accessible resource for AI people who want to learn more about trust and safety, t&s people who want to learn more about AI, or anyone working in tech who wants to learn more about both. 

👉 Enter to win here: https://lnkd.in/e7Pgqshc

🎶 RULES (We're T&S, we love rules, right?)

Physical copies can only be shipped inside the United States. 
If you are outside the United States, or prefer not to share your address, I will buy an ebook and send you the PDF instead.
By entering to win, you are also agreeing to sign up for Musubi's "Totally Not Spam" newsletter (you can unsubscribe any time if you don't like it, but I think you'll like it -- I write it, and it's about T&S and AI, which you're probably interested in, because you're signing up for this contest, right?)
Signups for this contest will be valid between February 17th and close Sunday February 22nd at 9am EST
Winners will be randomly chosen on Monday, February 23rd, 2026. 
If winners don't respond with their address within 3 days, they forfeit their prize and I will pick a different winner. 

🥳 If you comment on this post, it will help the algorithm pick it up, which means more people will find out about it, which means more people have a chance of winning, which is a great thing for everyone.

🥳 🥳 If for some reason this totally blows up and I get a ton of entries, I will add more ebooks to the prize pool at my discretion, to make it fair and encourage sharing and commenting. Sharing is caring!

Good luck!
Alice

sometimes AI notetakers are just delightful.

Congrats to the winners of my book giveaway, Moss Pike, Leila Clemente, and Brian Holderread! I'll be emailing you for details :) 

If you didn't win,  but you still want to read it, the book is 40% right now: https://lnkd.in/eg8HJs5s

I'm continuing my "How To" series for Everything in Moderation with
✨ How to write user-facing platform policies ✨ 
https://lnkd.in/eRdxy2b8

Community guidelines are one of the most important documents a platform will ever publish. They set the tone for the entire userbase, communicate the values of the platform, and give users the framework they need to have a good experience. 

They're also documents that nobody reads until something goes wrong.

Policies are also really hard to get right. Here's why: 

▶️ Specificity vs vagueness (by intention): If your policies are too vague, users don't understand the rules and your enforcement is inconsistent with no written standard to anchor them. If they're too specific, sophisticated bad actors will reverse-engineer them to stay just below the line, and you'll struggle to address new harms that weren't anticipated when the document was written. The right level of detail requires genuine judgment rather than a template.

▶️ Specificity vs vagueness (by accident): Words like "egregious," "excessive," and "inappropriate" appear constantly in community guidelines and do almost no work. At Musubi, part of what I do is help platforms translate their written policies into something an LLM can actually apply at scale. LLMs don't handle vague language well at all. When you're forced to answer questions like "what does 'excessive' actually mean in this context?" you realise you should have answered them the first time around. That clarity benefits everyone, including your users.

▶️ Regional vs global: If you're running a global platform, you're constantly navigating the fact that social norms differ significantly across regions and communities. A policy that feels neutral and obvious in one cultural context may be confusing or harmful in another. Most platforms default to global policies for practical reasons, but it's worth being clear-eyed about the tradeoffs.

▶️ Theoretical vs enforceable: It’s easy to write “ideal” policies that can’t actually be enforced effectively at scale. A policy you can't enforce consistently and fairly isn't actually a policy. It's a document that creates expectations you can't meet, which is often worse than having no written policy at all. Users will notice the inconsistency and lose trust faster than if the rule had never been stated.

Read the whole guide to find out how to approach these issues and write guidelines that work.

Open article: How to write user-facing platform policies by everythinginmoderation.co

How to write user-facing platform policies

The use of agentic AI is growing fast. Are you ready?

A large amount of web traffic and actions are going to be agent-based in the near future. This poses unique problems:

Coordinated manipulation
In my analysis of Moltbook, an all-agent social platform, I found coordinated deployment rather than organic agent behavior. On social platforms and gaming communities, agents can build fake engagement, manufacture apparent consensus, or coordinate harassment campaigns.

Fake reviews and ratings
Agents can post product reviews, app store ratings, or marketplace feedback at volume, without ever having used the product or service.

Ad and revenue fraud
Agents can click ads, generate fake impressions, simulate engagement signals, and manipulate the data that monetization depends on, which is a risk for ad networks and any platform with a performance-based revenue layer.

Marketplace manipulation
Agents can monitor competitor listings, bulk-purchase limited inventory, auto-adjust prices, or flood platforms with synthetic listings. 

Reputational attacks
An AI agent autonomously wrote and published a personalized attack article against someone after he rejected its code contribution. Researchers warn this is an early signal of what coordinated agents could do at scale.

Authenticity and trust
Should a comment in a mental health forum carry the same weight if it was written by an agent? Should a product review count if no human experienced the product? Platforms that depend on authentic human participation, whether that's peer support communities, review sites, or creative platforms, have a stake in being able to answer that question.

Knowing an agent is present is only useful if you've already thought through what you want to do about it — and that depends on your platform's values, your user expectations, and what kinds of agent activity you consider beneficial versus harmful. 

The good news is that agentic AI is detectable. 
And Musubi can help you do it. 
Message me for more info.


Resources/ links: 

How Musubi detects agentic AI and what you can do with that info: https://lnkd.in/eTP9jiFe

My analysis of Moltbook data: https://lnkd.in/eFhuwYdb

Prioritizing Real-Time Failure Detection in AI Agents (Partnership on AI) https://lnkd.in/er2jsBmh

Can Agentic AI Systems Rewrite the Rules of Trust and Safety? (Everest Group) https://lnkd.in/eeYWX6Qt

Addressing Trust, Safety, and Privacy Challenges in Agentic AI (All Tech Is Human/ Leah F.) https://lnkd.in/ePvvSEN8

AI agent targeting a person (Fastcompany): https://lnkd.in/e8ZarZPq

📢 Join us at our upcoming virtual event, Building a Healthy Future for Boys Who Game! 🎮
 
Trends continue to show young men struggling with connection and trusted relationships, with 65% of men aged 18-23 say that "no one really knows me well.” We need to reach them where they are to create connection and effective interventions.
 
Video games are a space of belonging, joy, and creativity – and reach 97% of teen boys – but they can also be platforms that amplify harmful stereotypes and harassment. How can we build a healthy future for gamers, which include most teen boys?

As advocates, coaches, educators, counselors, parents, technologists, and more – it’s an imperative for us to double down on what we know works to help youth thrive – and this virtual event will feature tools and new ideas on promoting a healthy future for boys who game.
 
Speakers include:
⭐ Brian H. O'Connor, Vice President, Futures Without Violence
⭐ Ginneh Baugh, Chief Impact Officer, Big Brothers Big Sisters of America
⭐ Michael Robb, Ph.D., Head of Research, Common Sense Media
⭐ Dr. Rachel Kowert 🔜 GDC, Research Psychologist, Science of Games
 
Our speakers will share their expertise as well as practical insights and tools that you can use in your work with young people!

💡 Virtual Event: Building a Healthy Future for Boys Who Game
📅 Thursday, March 5, 2026
⏰ 12 PM PST / 3 PM EST
🔗 Register today at https://lnkd.in/gJDAZPWt

T&S / fraud friends -- I'd love to know: are you using AI for content/ data analysis and insights? 

(i.e. inputting data into claude cowork and doing analysis there, or building in analysis into your moderation tooling)

If so, how's it going?

If not, why not? 

I'm thinking about writing a series of articles (or linkedin posts, or videos, or something...) about some ideas around how to do this, but would love to know if that's something that would be helpful, or if you all have it figured out already and don't need any advice :)

I talk to a lot of T&S people who hear about Musubi, poke around, and aren't quite sure what fits their situation. That's fair; we offer a few different tools that serve different needs, and "AI-powered Trust & Safety tooling" doesn't exactly narrow it down.

So here's a plain-language breakdown of what we do, how our products differ, and how to figure out which one (or which combination) actually makes sense for you.

Open article: Not Sure Where to Start With Musubi? Here's an Honest Guide by Musubi • 6 min read

Not Sure Where to Start With Musubi? Here's an Honest Guide

taplio

The Battle

Mercer Smith

Alice Hunsberger

Followers

Posts

Engagements

Likes

Performance ScoreMercer Smith's LinkedIn Performance

Performance ScoreAlice Hunsberger's LinkedIn Performance

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taplio

The Battle

Mercer Smith

Alice Hunsberger

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Mercer Smith's LinkedIn Performance

Performance ScoreAlice Hunsberger's LinkedIn Performance

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Performance ScoreMercer Smith's LinkedIn Performance