Serious about sales acceleration? Welcome 👋 Sales Coach for B2B firms ($1M-$5M revenue) | I optimize sales processes in finance, consulting & technology. 👉 Try Risk Free: strategysprints.com

Serious about sales acceleration? 

If you're running a $1M-$5M B2B firm in finance, consulting, or tech, you know the frustration: 
❌ Promoting a webinar for weeks only to present to an empty room 
❌ Watching attendees drop off as soon as you make your pitch 
❌ Checking your CRM to see no booked sales calls & ZERO pipeline

We fix this. Fast. Our clients typically see 25-40% win rate increases within 90 days through optimized positioning, messaging, and sales systems. The results? 

✅ Our clients book 4x more sales calls than their industry average. 
✅ Their email list grows week over week, generating +$200K deals for them. 
✅ Marketing turns from dreaded to FUN for both founders and their team. 

👉 Ready to turn your sales team into a revenue machine? strategysprints.com

Simone Severino CSC

Save time and money by streamlining your business processes using SOPs

I help small business owners find process issues before they become expensive problems.

Most problems can be found with processes that encourage feedback loops. Our customers, employees, and vendors see issues that we struggle with and want us to succeed. It's their feedback that can help us save time and money.

Last year I worked with a client who wanted to retain his employees and also get better results. Most of his processes were built 5+ years ago. He needed to update and adjust them to fit his team's updated needs.

Within six months his employee feedback scores improved by 18%. He was also improving his customer experience because he implemented ideas that his employees were sharing with him.

You can create more win-win processes with some systems in place that help support you and your team's goals.

I've helped large 100m+ corporations develop communication systems that has increased employee retention by 15%. I've worked with small teams to helping them track their work, saving the leadership team hundreds of hours each week.

What are my skills? SOPs specialist, Human-centered designer, workshop designer, Dig to Fly Trainer, strategic planner, and positive mindset builder.

What are my leadership skills? Strategic decision maker in planning and managing customer experiences (CX); Dedicated problem solver; Collaborative, experience-oriented leader; Compassionate listener; Profit first mindset; Adept data interpreter

What are my technical skills? SOPs, Information Architecture, Workshop design, Customer feedback loops, employee feedback loops, roadmapping, and system design.

Karl Staib

$150K+ lost from poor retention systems….

Most business owners ignore this at their peril. Poor customer and employee retention isn’t just inconvenient, it’s expensive!!

Here’s the real cost of running without strong systems:

↳ Customer churn costs 5x-25x more than retention.

↳ Employee turnover can cost 50%-200% of an annual salary.

↳ Reputation damage from inconsistent experiences compounds both.

↳ Leadership burnout skyrockets as owners spend all day fighting fires instead of leading.

That’s real money, wasted every single year.

The surprising part? These numbers are just the tip of the iceberg.

Missed opportunities, disengaged employees, and frustrated customers quietly erode growth.

But there’s a way out: systems that fit your business DNA.

Start with THREE pillars:

→ Vision: Everyone knows the destination, not just the route.

→ Values: Core values guide every decision; hiring, customer service, and follow-ups.

→ Team Personality: Systems must match how your team actually works, or they’ll resist and fail.

When these pillars align, leadership stops feeling heavy.

✅ Employees proactively solve problems. 
✅ Customers stay longer. 
✅ Leadership shifts from constant reaction to calm, strategic direction. 

Action steps you can implement today:

1. Map where retention failures happen; both employees and customers.

2. Document one process to align with your values.

3. Build a simple feedback loop to continuously improve.

The companies that thrive don’t just work harder, they work SYSTEMATICALLY.

→ If leadership felt 20% lighter, where would retention improve first?


I help small business owners and busy leaders build retention systems that save money, retain talent, and create a customer experience that attracts loyalty instead of churn.


#systems #leadership #business #strategy #ProcessImprovement

Founder of Systematic Leader | Improve customer experience | Tailored solutions to deliver a better client experience

What breaks when you finally step away?

That’s the question I ask leaders when they tell me they’re “almost there.”

Almost organized.
Almost delegating.
Almost able to breathe.

But here’s the real test of leadership flow:

→ What would change if you took two full weeks off… and NOTHING broke?

Most leaders already know the answer. 
 
↳ The business would wobble.
↳ Decisions would stall.
↳ People would wait.
↳ And stress would follow you straight onto vacation.

That’s not a people problem.
That’s a systems problem.

I see this pattern constantly.

Leaders working 50-60 hours a week…
 
Not because they lack discipline or effort. But because they’re trapped inside their own importance.

They’ve become the SYSTEM.

→ One leader I worked with believed stepping away meant letting standards slip.

In reality, the opposite was true.

→ When we mapped his workday, we found over 25% of his time was spent tracking down information.

↳ Status checks.
↳ Follow-ups.
↳ Clarifications.

So we redesigned the flow.

→ We built PROACTIVE communication systems that pulled information TO him automatically.

→ Aligned tasks with values so decisions didn’t bottleneck.
→ Used simple automation and AI to handle updates and reminders.

✅ Six weeks later, he had a full day back every week.

✅ Not because he cared less.

✅ But because the system cared consistently.

That’s Flow State Leadership.

✅ Decisions feel natural because the RIGHT information arrives at the RIGHT TIME.

✅ The team operates with clarity instead of permission. 
 
✅ And time off stops feeling risky.

Here’s the truth most leaders avoid:

If your business can’t run without you, it’s not resilient….it’s fragile.

And fragility always leads to BURNOUT.

→ If leadership felt 20% lighter, what would you do with that space?

If you’re curious what effortless could look like in your world, let’s explore it together in a LinkedIn Systems Jam Session.


I help healthcare and eldercare leaders design flow-state systems that remove bottlenecks, create proactive teams, and allow leadership to feel calm, confident, and sustainable.


#systems #leadership #business #strategy #ProcessImprovement

The AI Improvement Loop (most teams skip this)

Sarah thought her AI was ready. Day one felt like magic. Instant replies. Fewer tickets. Happy team…

Then a customer asked about returning a $2,000 damaged item.

The AI followed the policy…and told them to pay return shipping.

Technically correct.
Contextually disastrous.

The AI didn’t fail.
→ The system around it DID.

Here’s the mistake most leaders make:
They treat AI like SOFTWARE.

→ But AI behaves like a NEW HIRE.
And new hires need COACHING.

That’s where the AI Improvement Loop comes in.

Step 1: Start With a Hypothesis
Before launch, define success AND risk.
→ “This AI should handle 70% of routine inquiries.”
→ “Anything involving damage or emotion escalates.”
No fear. Just clarity.

Step 2: Define the Test
Be explicit:
→ What tasks AI owns.
→ What “good” looks like.
→ When humans step in.
→ How quality is measured (not just speed).

Step 3: Build Review Checkpoints
Layered, lightweight, effective:
→ AI reviews AI (quality gate)
→ Humans spot-check patterns (10 minutes/day)
→ Weekly team review (teach, don’t blame)

Step 4: Iterate Using Real Data
Each week ask:
→ Where did AI excel?
→ Where did it hesitate?
→ What got escalated too late?
→ What edge cases keep repeating? 
UPDATE training accordingly.

Step 5: Document What “Good” Looks Like
When AI handles a tough case well:
→ Save it
→ Share it
→ Train from it
This compounds fast.

The Result?
Sarah’s team now handles 40% more volume with:
→ Higher customer satisfaction.
→ Better internal training.
→ Less cleanup work.
→ More trust in AI.

AI didn’t create the leverage…
The system did.

AI will make mistakes.
The question is whether your business LEARNS from them.

→ Where would this loop reduce risk in your operation first?


I help healthcare and eldercare leaders build calm, repeatable AI systems that improve every week instead of breaking under pressure.


#systems #leadership #business #strategy #ProcessImprovement

The 7 Red Flags your systems are failing (most leaders miss #3)…

If you’re losing customers…
If your team feels overwhelmed…
If everything falls apart when you take a week off… 
 
Your systems are telling you something. 
 
And the warning signs start long before the numbers tank.

I saw this firsthand with Sarah, who ran a mid-sized healthcare company.

She offered competitive pay
Solid benefits
Strong reputation

But she was bleeding money. 
 
Over $150,000 a year lost to turnover, retraining, and fixing preventable mistakes.

Her customer churn was climbing. Her best employees were leaving.

The real problem?

Her systems weren’t broken, they were MISALIGNED.

Customer experience on one side.
Employee experience on the other. 
 
No connection. No shared values. No consistency.

Once we rebuilt her systems around her actual values; excellence, care, curiosity; the shift was immediate.

→ Customer retention up +16%
→ Employee turnover down –28%
→ Leadership stress down dramatically

When your systems stop reflecting your vision and values, it shows up everywhere.
 
Here are the red flags:

Customer Retention Red Flags:
→ Customers repeatedly saying “What happened to…?” after staff changes
→ Complaints bouncing between departments

→ Constant apologizing for slow or inconsistent processes
→ Feedback revealing unpredictable experiences
→ Competing on price instead of value 


Employee Retention Red Flags:
→ New hires can’t figure out “how we do things here”
→ Veterans bypass processes to get work done
→ Confusion about expectations

→ Managers constantly reacting instead of leading
→ Exit interviews exposing unclear direction

Spot even one?

Your systems aren’t supporting you, they’re quietly draining time, money, and trust.

If these sound familiar, the first step is clarity.

The Customer Experience Systems Quiz shows exactly where friction lives and what to fix first.

Link is in the comment section below.


I help healthcare and eldercare leaders build values-driven systems that cut friction, improve retention, and create effortless leadership flow.


#systems #leadership #business #strategy #ProcessImprovement

Some business owners scale with calm focus...

Others feel busy all the time… but stuck. The difference isn’t effort, talent, or commitment. It’s whether the business gives CLEAR SIGNALS or constant noise.

In my conversation with Thomas J. Powell, LP.D, one idea stood out:

→ The best leaders don’t react faster.
→ They see earlier.

Here’s how that shows up in practice:

1. The Green / Yellow / Red Dashboard:
Instead of tracking only outcomes, this system tracks DAILY behaviors.

🟢 Green: On track
🟡 Yellow: Pay attention
🔴 Red: Act now

No blame.
No micromanaging.

✅ Just simple visibility that prevents small issues from becoming expensive ones.

2. Smart Risk Over Loud Risk:
Not every bold move is the right move.

This framework helps leaders assess:
→ When to push.
→ When to pause.
→ When caution protects momentum.

✅ Risk becomes thoughtful instead of emotional.

3. PLOD: A Better Way to Listen:
Most friction isn’t obvious until someone feels safe enough to say it.

PLOD creates space to:
→ Pause
→ Listen
→ Observe
→ Decide

✅ Curiosity replaces defensiveness, and hidden issues surface early.

4. AI as a Clarity Tool:
Used well, AI supports reflection and pattern-spotting... not control.

The tech doesn’t lead.
It amplifies the system you already have.

That’s the theme through everything:
 → Feedback loops.
 → Visibility.
 → Accountability without pressure.

→ Which part of your business would benefit most from earlier signals instead of late surprises?

Full Podcast is live. 

Link is in the comment section below. 


I help healthcare and eldercare leaders build calm, visible systems that surface problems early, strengthen teams, and make leadership feel intentional instead of exhausting.


#systems #leadership #business #strategy #ProcessImprovement

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The Battle

Simone Severino CSC

Karl Staib

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taplio

The Battle

Simone Severino CSC

Karl Staib

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Karl Staib's LinkedIn Performance

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