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Ex-founder @ ViaSuccess | Customer Success Roots & Product Lead Mindset

82% of Customer Success Professionals recommend Customer Success as a profession, despite that, a staggering 42% of companies still navigate without a dedicated Customer Success Tool, relying on spreadsheets instead.

This paradox is not lost on us at ViaSuccess, where we're committed to turning the tide.

With ViaSuccess I am on a mission not just to innovate but to inspire. 

My mantra? Stand out, don't just blend in. I quote too much (I mean it because I even got it tattooed) from the Sanskrit symbol "Breathe," a beautiful reminder to do things that come naturally.

My entrepreneurial journey is a tapestry of passion and purpose. From launching Tiska on Wooplr in 2016 to weaving narratives as a freelance copywriter, I've always been driven by a love for creation and connection. ViaSuccess is my latest canvas, where I merge my expertise in SaaS, customer success, and marketing to paint a picture of sustainable growth for companies and their cherished customers.

I founded ViaSuccess to address a gap I saw firsthand: brilliant SaaS teams hindered by patchwork solutions. ViaSuccess is the bridge over that gap, a place where strategy and technology meet to create seamless customer journeys and where customer success teams find their stride, turning users into advocates and churn into a thing of the past.

Beyond business, I am a storyteller, a thinker, and an eternal optimist. Whether through the written word or the solutions I craft, I am all about making connections that matter and stories that resonate. When I'm not deep in strategy sessions or championing customer success, you'll find me exploring the power of digital omnichannel experiences to elevate brands to sensation status.

And if you're ready to see what ViaSuccess can do for you, why not start with our 15-day free trial?
https://viasuccess.io/sign-up/

Here's to making every breath count in business and beyond!

Shivanshi Bhatia

SMX Global

Management Trainee

Talentvis

- Manage 180 recruitment from identifying suitable candidates for the clients to onboarding
- Interviewing and assessing prospective applicants and matching them with vacancies at client companies
- Screening candidates and drawing up shortlists of candidates for clients to interview
- Advising on and selling the most appropriate solution for attracting candidates and maintaining a candidate database
- Sourcing suitable candidates and briefing them on the opportunities offered by the client

Recruitment Consultant

SRG Asia Pacific Sdn Bhd

- Manage end-to-end recruitment processes; arrange interviews, interview candidates, handle documentations, keep candidates warm before the joining date
- Meet hiring goals by coordinating the hiring of qualified candidates for open positions in the company
- Updating job advertisements on job portals to boost attract potential candidates
- Handle multiple campaigns simultaneously
- Conduct HR induction for new joiners

Adhoc:
- Create advertisement posters for the company
- Organise an event for the employees

Talent Acquisition Specialist

- Assist walk-in candidates 
- Conduct background checks 
- Meet monthly key performance indicator (KPI) by coordinating applicants to open positions in the company
- Cold-calling candidates who apply on job portals 
- Create advertisement posters for the company

Human Resources Intern

Having recently graduated, I'm brimming with ambition and a hunger to accomplish significant milestones in life. I firmly believe in the straightforward philosophy: "Pursue what you desire, or it will slip through your fingers." As a proactive and determined individual, I'm on a mission to chase down my aspirations. I approach each challenge as an opportunity to gain valuable insights, recognizing that the path to my goals is a continuous adventure of learning and development.

taplio

The Battle

Shivanshi Bhatia

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