Helping startups & businesses grow their online presence by up to 400% | Building Clan Coaster | Becoming A Thought: Xchromozone

Ex-founder @ ViaSuccess | Customer Success Roots & Product Lead Mindset

82% of Customer Success Professionals recommend Customer Success as a profession, despite that, a staggering 42% of companies still navigate without a dedicated Customer Success Tool, relying on spreadsheets instead.

This paradox is not lost on us at ViaSuccess, where we're committed to turning the tide.

With ViaSuccess I am on a mission not just to innovate but to inspire. 

My mantra? Stand out, don't just blend in. I quote too much (I mean it because I even got it tattooed) from the Sanskrit symbol "Breathe," a beautiful reminder to do things that come naturally.

My entrepreneurial journey is a tapestry of passion and purpose. From launching Tiska on Wooplr in 2016 to weaving narratives as a freelance copywriter, I've always been driven by a love for creation and connection. ViaSuccess is my latest canvas, where I merge my expertise in SaaS, customer success, and marketing to paint a picture of sustainable growth for companies and their cherished customers.

I founded ViaSuccess to address a gap I saw firsthand: brilliant SaaS teams hindered by patchwork solutions. ViaSuccess is the bridge over that gap, a place where strategy and technology meet to create seamless customer journeys and where customer success teams find their stride, turning users into advocates and churn into a thing of the past.

Beyond business, I am a storyteller, a thinker, and an eternal optimist. Whether through the written word or the solutions I craft, I am all about making connections that matter and stories that resonate. When I'm not deep in strategy sessions or championing customer success, you'll find me exploring the power of digital omnichannel experiences to elevate brands to sensation status.

And if you're ready to see what ViaSuccess can do for you, why not start with our 15-day free trial?
https://viasuccess.io/sign-up/

Here's to making every breath count in business and beyond!

Shivanshi Bhatia

Carelon Global Solutions

Working closely with leadership team to formulate strategies and develop models to enhance savings by reducing probable frauds.

Program Manager

•	Leading the development and execution of the data strategy for the organization, resulting in an increase in revenue
•	Managing a team of data scientists and project managers, ensuring the successful delivery of projects on time and within budget
•	Managed a portfolio of complex projects, including data analytics initiatives and process improvement projects, from conception to completion
•	Collaborated with stakeholders at all levels to develop and execute project plans, ensuring alignment with strategic goals and objectives
•	Leading cross-functional teams, including data analysts, engineers, sales, marketing, and finance, to achieve project deliverables on time and within budget
•	Leveraged data insights to identify and drive process improvements, resulting in an increase in savings
•	Led change management efforts, including communication and training plans, to ensure the successful adoption of new processes and systems

Portfolio Manager

ADVANCED RESEARCH INSTITUTIONAL SOLUTIONS PRIVATE LIMITED

Proven product management, Project/Vendor Management leadership with a strong technology background & partner platforms experience, Strategic Partnership, Alliances for all contents , platforms

Track record of execution: launched & run global scale Internet & mobile applications; Experienced manager of worldwide cross cultural product design, engineering & management teams, 

Sales B2B : Business expansion in new countries , making sales pitch and product presentation 

Develop and execute activities related to end-to-end project management, including project plans and estimates, scoping and requirements through implementation and deployment. Proactively monitor, manage and report on execution of deliverables

Technical, Innovation & Delivery : Enterprise products , VAS ( SMS , IVR, WAP OTT) & Devices Technologies; Product Design & Life Cycle Management; Media, Content & Apps; Program, Project & SLA Management; Processes & Operations

DGM : Product & Operations Head

IDEA CELLULAR SERVICES LIMITED

•	Managing Idea VAS  revenue for Mumbai Circle  .
•	Led the team of 3 peoples
•	Ensure CSAT TRIM scores ( Customer satisfaction survey) & BTI ( Brand Index ) to achieve brand related parameters
•	Ensure Product steady increase in the value base and active base penetration to increase revenue
•	Worked with multiple stakeholders both internally and externally to ensure delivery of high quality product within defined scope, budget and timelines
•	Developed and rollout various products along with a robust Content Management System to manage operators operations and comprehensive MIS system
•	Monitor and achieve VAS business objective of the circle

AGM Marketing VAS  : VAS Head Mumbai

Intellisense Infotech Pvt. Ltd,

•	Defined strategies for existing and new products for Intellisense .
•	Led the team of 8 peoples
•	Rolling out new business initiatives to acquire NON voice customers
•	Defining Music on Demand , Video On Demand and Live TV streaming product for the company and driving revenue from them
•	Heading the Entertainment vertical to maximize content revenue both Wallpapers and Music and Live TV 
•	Introduce new innovative products in line with Telecom VAS and design them to ensure acquisition of customer both prepaid and postpaid ( Enterprise products :NFC Coupons , Smart Card readers) apart from traditional VAS platforms like Web ,CRBT , WAP , Voice and SMS , valued at multi-million dollars’ worth of Projects.
•	Have used the Data monetization tool to enhance data revenue . Using MIS system to defined the trending of customer’s content consumption and used the findings to maximize the revenue 
•	Introduction of  GTM for all new and existing products For PAN India clusters with cluster wise customized Tariff / offering.
•	Identification of developmental needs of team along and accordingly plan the course of action for overcoming these needs

Marketing & Product Head

MTS India

Country Manager for:
- Premium VAS Services on CDMA 1X and 3X, including the complete Internet on Mobile suite & Brew Storefront

- Management of Mobile Application/Products (for Brew Features) and New Generation applications (New Product Development)

- Handset Strategy & Device Detection/Management 

- New Partner Integration for National VAS services

- Headed Black Berry Product and Services

Achievements:

• Increase in unique user base for Data Mobile Services by 20% q.o.q.
• Complete re-launch of Brew portal service ecosystem

Head : Feature phone Data application Division

Virgin Mobile India

Country Manager for:
 - Premium VAS Services on CDMA 1X and WAP
 - Gaming store front

Duties included :
 - Create & deploy the WAP/ Brew Portal Services Strategy, Including UI, Content & Promotion Strategy, Media Strategy, Content Operations, Service Quality & Handset support.

 - Portfolio Management for products deployed on Data Platforms across Industry Verticals like Media, Gaming, Community Services, Advertising etc.

 - Content Alliances with vendors and new content acquistions across CDMA .

 - Content Monetization and Incremental penetration from new content acquisitions and alliances

 - Enhancing the content repository and alliances at regional levels

 - Managing the deals with content partners by keeping the average payout threshold at a defined level

 - Establish the Content Quality Management Process and manage the quality by regular quarterly audits across platforms

Product Manager :Data Portal ( WAP and Brew )

Bharti Telesoft

Development and designing of 3G Products for Indian Market

•	Live T.V. (2.5 G & 3G- Networks)
•	Video portal - Full track Audio and Video Downloads
•	Multimedia portal – IVVR for 3 G networks
•	Video surveillance- 3 G networks
•	Digital Audio Streaming
•	Multimedia Messaging Services (MMS)

Product Manager(Live TV and Video services)

Times Internet Limited (Indiatimescom)

•	Operator Alliance: Airtel and North India circles of Hutch & Idea need to be regularly interacting with, 23 circles of Airtel, Airtel corporate (Mobility) office, 5 circles of Hutch & 3 circles of Idea.
•	Business Development, enhancing revenue, Customer Care/ Satisfaction
•	Drive downloads from Airtel Live, manage Airtel CMM operations (content upload, getting icons made, sharing content plan with WTC team, sending content descriptors for promos & coordinating with WTC team for getting placement on Airtel Live)

Sr. Officer Telecom – (Key Account Manager-Airtel)

Airtel

Profile:
•	Managing the Airtel Live portal in terms of mobile content ingestion, approval, placement, display and design. 
•	Coordinating with the content providers of Airtel Live on a day-to-day basis for promotions, content placement, query resolutions. 
•	Leading a team for ensuring the testing of the content uploaded, getting the quality checks done and conducting audits. 
•	Monitoring and analyzing the download data of the portal and subsequently reporting the same to Airtel and internal management.  
•	Take the key learning from the data analysis and implement it to increase the downloads from the portal.
•	Coordinating with the technical team at Airtel for all the tech issues pertaining to the portal.
•	Coordinating with the VAS team of all the Airtel Circles for promotions and content placement on the portal.

Management Trainee

I am a seasoned Techno-Business Leader and Strategist with a passion for driving innovation and fostering growth for startups. As a Panelist for the prestigious Noida Angels network, I am deeply involved in identifying and supporting promising startups, guiding them toward success.

My expertise lies in leveraging both Product Management and Program Management to develop robust strategies that propel businesses forward. I have a track record of using data insights to identify market trends and customer behavior, translating them into actionable plans that drive business growth.

As a Strategist, I take a holistic approach to mentorship, providing startups with invaluable insights, strategic direction, and hands-on support. I collaborate with cross-functional teams to bring innovative products to market, effectively managing product lifecycles for optimal performance.

Throughout my career, I have been committed to fostering a thriving startup ecosystem, and my role as a Panelist at Noida Angels allows me to make a positive impact on the startup community. I am dedicated to empowering startups to reach their full potential and become successful contributors to the business landscape.

My strategic mindset, coupled with my data-driven approach, has consistently yielded impressive results, contributing to increased revenue and cost-effective resource utilization. My goal is to provide startups with the support they need to flourish and navigate the challenges of the competitive market.

As a visionary leader and experienced Strategist, I am always seeking new opportunities to make a meaningful impact on the startup community. If you are a startup founder or professional seeking mentorship and strategic guidance, feel free to connect with me.

Feel free to reach out to me via email at avnish.rana@gmail.com. I look forward to connecting with professionals who share a passion for data-driven decision-making and driving business success through innovation

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Shivanshi Bhatia

Avnish Rana

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