CEO: Brain eBox | Workplace Learning Solutions | Host of the HR on the Brain Podcast | CEO: Lead with Sheree | Speaker | Passionate about developing leaders | Get in touch: sheree@thebrainebox.com

You’ve built a reputation for delivering great L&amp;D work - facilitating training, designing programs, and running onboarding. People trust you to get things done.But to grow into your next role, it’s not just about great work anymore.Now, it’s about influence, alignment, and leadership.You’ve got great ideas, but they’re not always landing.You want to be seen as a strategic partner, but you’re still treated like a service provider.You’re ready to grow, but what you need isn’t tucked inside another course.You need real-world support from someone who understands what L&amp;D excellence looks like - and how to lead it.That’s where I come in.I’m Sheree Comninellis, L&amp;D Executive and mentor for emerging L&amp;D leaders.I help L&amp;D professionals like you step into leadership.If you’re ready to lead, start here:📬 Executive Moves — my 5-minute weekly leadership edge for ambitious L&amp;D professionals.Each edition gives you:📌 1 bold insight to reframe how you lead📌 1 practical move you can apply immediately📌 1 growth resource to help you go deeper➡️ Get Executive Moves here: https://dashboard.mailerlite.com/forms/589169/98676779613423573/share.💡 Want to go further?Join the waitlist for The L&amp;D Professionals Collective - a monthly membership that helps you grow your confidence, visibility, and strategic influence, so you can be recognised as ready for L&amp;D leadership.Inside, you’ll get monthly live sessions, coaching, and practical tools designed to help you bridge the gap between delivering learning and leading it.➡️ Learn more and join the waitlist here: https://leadwithsheree.com/ldprofessionalcollectivewaitinglistMore about me:I live in Cape Town with my wife and beautiful children. I love historical fiction, good coffee, and my all-time favourite series is Gilmore Girls.

Sheree Comninellis (she/her)

OnsiteHub

OnsiteHub is the go-to so solution for company retreats in the best European destinations. 

We combine local insights with a selection of the best vendors to deliver authentic, bespoke and unforgettable in-person team experiences for remote and distributed teams.

Founder

Surf Office

Built SurfOffice - a fast-growing leader in the space of company retreats. 

In a post-Covid world where company retreats are becoming more and more of a necessity for distributed, hybrid and remote-first teams, SurfOffice has been one of the frontrunners recognising the niche back in 2018. 

As first as advisor and later COO, I've lead the company onto the following success: 

* 250+ retreats organised post-Covid 
* scaled from 0 to 6 million in revenue in 1,5 years (2021-2023)
* kept the team lean and optimised minimising operational costs 
* built a no-code MVP to tie in internal ops/database management and client comms 
* streamlined processes, internal structure, invoicing, budgeting, comms and OKRs

Self Employed

Helping growing organisations structure their Operations and Support for scale

Operations and Customer Support consultant

Spotted by Locals

Zagreb spotter

MyTinySecrets Limited

+ managed production, development and implementation of new product (online course) 
+ managed marketing, sales and support 
+ assured team communication and project success
+ developed in depth analysis of competitions, customers and target audiences 
+ created strategy for different business outlets (YouTube, blog, shop, online course)

Head Of Operations

Overseeing the growth and optimization of the Customer Care department at a young and rapidly growing online media company. Preparing the Customer Care department for scalability, introduction of new products and optimizing for top notch customer service. 

+ brought on board to organize CS 
+ managed switching platforms, restructuring team 
+ reduced contact rate & resolution time by 50% 
+ streamlined processes & workflows, created guidelines & macros 
+ set up internal tools (i.e. widgets) that helped agents increase productivity 
+ hired and onboarded new team members 
+ revamped Help Center
+ improved customer - facing self service

Head of Customer Care

Pond5

Pond5 is the world's largest marketplace for royalty-free video footage. Pond5 is a venture-funded company backed by Accel Partners and Stripes Group.

Streamlining CS operations and processes as the company expanded its operations. 

Customer Support: 

+ Implemented reporting, data-driven feedback processes and agent reviews
+ Decreased CS first response time and overall resolution time by 30% 
+ Optimized Zendesk for maximum agent productivity  
+ Managed revamp and implementation of CS workflows and processes 
+ Created CS training material and a centralized knowledge base
+ Managed revamp of customer-facing Help Center 
+ Streamlined communication and tasks within the department
+ Streamlined communication with other departments within the company

Company-wide: 
+ Designed and implemented a company wide weekly newsletter with digested updates across departments
+ Implemented weekly all hands meeting agenda/recording/follow up processes

Customer Service Operations Manager

Supetar Super Film Festival

Organization and production of independent documentary film festival 

+ Communication with producers and directors in order to secure film screenings 
+ Participate in creating and implementing the screening programme 
+ Organize festival staff and their duties
+ Oversee successful festival implementation 
+ Securing collaboration with local authorities and sponsors

Festival Producer

Airbnb

CEE and APAC Team Manager 

+ Manage the EU based CEE and APAC Customer Experience team members 
+ Guide and ensure team's performance (meeting SLA's and NPS targets) 
+ Hired and on-boarded 14 team members to cover support in following markets: Poland, Czech Republic, Slovakia, Hungary, Slovenia, Croatia, Serbia, Greece, Israel, Turkey, China, Japan and Korea 
+ Work closely with the CEE and APAC Country Managers in ensuring delivery of localized support
+ Analyzed and reported on implementation of new routing rules within our ticketing system (Zendesk) and phone (Genesys) - resulting in increase of SLA's and delivering focused service to incoming inquiries 
+ Delivered in depth analysis of call partner escalations, identified challenges and proposed solutions for better collaboration

EU Customer Experience Team Manager

Team Coordinator for the Trip Experience team 

+ Monitored and managed incoming volume and triaged cases to Specialists
+ Ensured team's performance in meeting SLA's and delivering customer satisfaction
+ POC for escalated issues  
+ Participated in developing workflows - Trip Experience pawed the way to change in how dispute mediation is handled within Airbnb - moving away from strict guidelines toward a customer and situation specific handling of cases and delivering the best possible solution to all parties involved  
+ Helped organize team structure on a global level within the hyper-growth environment
+ Monitored on-boarding and served as mentor to new team members 
+ Quality assurance 
+ Developed and implemented market-specific projects, i.e. the impact of cultural differences and implications in a successful dispute mediation 
+ Organized dispute mediation training for the European Trip Experience team

Trip Experience Team Coordinator

Care & Conflict Resolution 

+ Dispute arbitration and settlement negotiation between customers with conflicting interests, high point of contact in complex situations involving law enforcement, fraud, and multicultural parties
+ Enforcement of internal procedures, policies, and terms of use
+ Identification of best practices with the world wide Resolution Team, including market specific cultural and language related issues
+ Pro-active identification, assessment and mitigation of urgent situations, liaison with world wide remote team to insure highest quality and timely support
+ Engaged in product feedback and quality assurance initiatives

Customer Support Resolutions Specialist

BračERA

NGO concerned with preserving maritime and cultural heritage of the island of Brač and Croatia

Project manager and president

bobs'n'babes

marketing, pr and distribution in the textiles industry

Marketing

As the CEO & Co-Founder of OnSiteHub, I’m passionate about enabling teams to build stronger bonds and align around common goals through engaging and hassle-free retreats. 

At OnsiteHub, we are experts in team retreats in exclusive European destinations:

- Organized 100+ retreats for remote and distributed teams.

- Specialize in fostering collaboration, bonding, and strategic alignment.

Our process favors hassle-free planning:

- Focus on your team while we handle logistics, vendors, and trip details.

- Experience with diverse European locations, including non-Schengen visa-friendly options.

Why Choose Us?

- Expert planning for memorable team experiences.

- A broad selection of stunning retreat locations across Europe.

- Commitment to ease and convenience, eliminating planning stress.

- Preferential rates with local providers

That’s why Camila Carillo of Global Greengrants Fund said that “Participants commented on how seamless the organization of the event was, and we agree!”

Q&A

Question: Is this an additional cost?

Answer: As we have preferential rates, our fee is baked into the total cost. This means you pay about the same as you would doing it yourself, but you get the benefit of our team handling months of logistics, planning, and making sure you can focus solely on your team.

Question: Why not do the planning inhouse?

Answer: You absolutely could . . . or you could hire experts without paying any extra. Plus, with us handling all the planning and logistics, your team is free to focus on other projects, not months of research + planning to ensure a smooth retreat.

SOME OF OUR FAVORITE RETREATS TO DATE

Ultimate Beauty | 4 days | 50 people | Serbian Mountainside

"We wanted to give our team more clarity on and mobilize everyone around the company vision. Having the Serbian mountainside and wilderness serve as the backdrop for this was a complete success: the team is energized and excited to move forward!"

—

Quointelligence Annual Company Retreat | 10 days | 49 people | Rimini, Italy

"Thank you OnsiteHub for showing us a great time! We were truly able to immerse ourselves in the workshop knowing you and your support were taking care of logistics for us. As someone working in customer success, I can say you really nailed the 'light touch solution' of your presence being felt without you being there. It was THAT smooth!"

Allison Ebel - Chief Delivery Officer

LEARN MORE

Schedule a call with our planning experts or DM me here to discuss what your retreat could look like: https://www.onsitehub.eu/contact

taplio

The Battle

Sheree Comninellis (she/her)

Milana Martinovic

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