Mt. Bachelor

Senior Human Resources Manager

HR Manager

Shelley Kay Coaching, LLC

Career & leadership coaching specializing in changing the way women work, so they can expand their leadership and maximize their impact — without burning out.

Career & Leadership Coach

Google

People Consultant (HR Business Partner)

PepsiCo

Associate Manager Human Resources - Global Supply/Global Operations

Senior Human Resources Representative - Global Supply

GE Capital

- Provide full function HR Generalist support for Treasury IT and Finance client groups of ~300	
- Partner with the internal staffing organization to develop a candidate pipeline and extend offers, including filling 20+ open roles in 6 month period
- Execute workforce restructurings to adapt to new company strategy
- Brought new leaders up to speed and owned engagement plan during functional transformation 
- Drive HR processes, annual HR review (People Review), organizational effectiveness and performance management
- Partner with management and compensation team to define salary and bonus planning

Human Resources Generalist – Treasury

- Led program operations for global population of 125 employees
- Managed $14 MM program budget, liaising closely with FP&A
- Planned 3 global training conferences for 100+ attendees and managed $500k event budget
- Interviewed, tracked, and managed communications for Summer Associate and Full-time candidates filling 57 positions over 2 years 
- Served as Summer Associate program leader for 13 interns including managing the on boarding, exit, and performance management processes
- Served as interim CLP Leader over four months managing 65 program members, rotation placement, off program placement, performance management, and the talent review process

ECLP and CLS Program Operations Manager

- Completed four, six month rotations providing diverse experiences in FP&A, Pricing, Controllership, Regulatory Reporting, and Human Resources
- Exposure to a variety of GE Capital’s businesses and financial products through roles across GE Equity, GE Commercial Bank, Healthcare Financial Services, and GE Capital HQ
- Completed coursework led by GE Finance professionals in business strategy, business operations, financial management, and Controllership

Financial Management Program

Carlson Companies

Intern

Shelley Kay

African Bank

Data entry and maintenance of customer/potential customer data bases
Delivering prepared sales scripts to persuade potential customers to purchase a product or service
Description of products and services
Entering customer information
Following up customer calls where necessary
Following up on initial contacts
Handling and resolving customer complaints
Identify and escalate priority issues
Maintain and deliver prepared sales scripts to persuade potential customers to purchase a product or
service.

Direct Sales Consultant 

The Cleaning Specialists

•	 Provided telephonic and email based customer support related to specialized cleaning of homes, 
         offices and warehouses.
•	 Processing of customer bookings and organizing service schedules.
•	Administrative duties including filing, recording of job cards, staff timesheets and leave forms, 
        reconciling petty cash.
•	Managing staff and ensuring daily tasks are completed.

Office Administrator

Nedbank

•	Counter Assistant dealing with clients account queries , issuing of bank cards, cheque books and  
        deposit books.
•	Assisted clients with fraud cases.
•	Banker Teller assisting clients with deposits and withdrawals.
•	Treasury custodian responsible for distribution of cash to Banker Tellers.
•	ATM Custodian responsible for ATM fault logging, ATM cash loading, balancing and clearing.

Multifunctional Consultant

•	Training of New Enquiry Consultants and Bank Office Staff.
•	Counter Assistant dealing with clients account queries, issuing of bank cards, cheque books and 
        deposit books.
•	Assisted clients with fraud cases.

Enquiries/Teller

•	Performing switchboard duties and assisting clients with telephonic queries.
•	Compiling back-office reports and branch reports.

Switchboard Operator and Back Office Administrator

•	Assisting clients with deposits and withdrawals.

Banker Teller

Standard Bank

•	Assist with clients account queries, settlement figures and requested documents and letters.

Call Centre Agent (Vehicle and Asset Finance)

eThekwini Municipality - Kelly

•	Administrative Support and Customer Service Representative.
•	Ordering and distribution of stationery for the various departments.

Call Centre Agent and Office Administrator

I am an Engaging and Detail-orientated Project Administrator, Customer Services Representative and
Administrator, with 20+ years' experience and 1-year 7 months experience as an Office Administrator where I assisted with the daily projects. My Skills are as follows: Organization Skills · Working Experience · Skill Development · Easily Adaptable · Attention to Detail · Administration · Office Administration · Customer Experience · Administrative Assistance · Project Coordination · Communication · Project Management

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The Battle

Shelley Kay

Vishaiya Pillay

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