Virtual Assistant

SKYIN

This role revolves around ensuring an exceptional experience for the clients.

1. Client experience and satisfaction
Collecting and analyzing client feedback to improve experiences
Overseeing the entire customer journey

2. Itinerary and trip coordination
Curating unique customized itineraries
Keeping itineraries updated with seasonal activities and cultural experiences

3. Crisis and issue management
Ensuring client safety and managing any incidents that arise
Addressing last-minute travel emergencies

Manager of Client Relations

Romel

•	Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•	Provided direct customer support to internal and external customers.
•	Responded to customer requests for products, services, and company information.
•	Recommended products to customers, thoroughly explaining details.
•	Clarified customer issues and determining the root cause of problems to resolve product or service complaints.
•	Collected and analyzed customer information to prepare product or service reports.
•	Answered product and service questions, suggesting other offerings to attract potential customers.
•	Updated account information to maintain customer records.
•	Answered customer telephone calls promptly to avoid on-hold wait times.
•	Processed customer adjustments to maintain financial accounts.
•	Offered customer advice and assistance, paying attention to particular needs or wants.

Customer Service Sales Specialist

Yusudi

•	Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
•	Carried out day-to-day duties accurately and efficiently.
•	Maintained energy and enthusiasm in fast-paced environment.
•	Improved operations through consistent hard work and dedication.
•	Participated in team-building activities to enhance working relationships.
•	Delivered services to customer locations within specific timeframes.

Business Development Specialist

Mountain Water

•	Developed and delivered engaging sales presentations to convey product benefits.
•	Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
•	Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
•	Increased sales by offering advice on purchases and promoting additional products.
•	Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
•	Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
•	Automated contact management system, resulting in better client organization and goal alignment.

Sales Representative

St. Mary's Mission Hospital

•	Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
•	Developed and strengthened supplier relationships.
•	Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.

Procurement Officer

Kenya Broadcasting Corporation (KBC)

•	Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
•	Maintained current understanding of pricing structures, market conditions and trends in industry.
•	Evaluated internal needs and developed plans for maintaining optimal supply levels.

Procurement Officer Internship

Virtual Assistant | I strategically help FOUNDERS craft solutions, manage distractions, and focus on their core tasks | Your endless to-do list got you down? Send a DM now.

I’ve been an Executive Virtual Assistant for a while now, and recently, I niched down. 

To support travel entrepreneurs and business owners 

(DMC founders, tour operators, Travel managers, etc...) 

Many are overwhelmed with the constant juggling of: 

- Back-end admin & operations
- Cross-border communication
- Delayed supplier responses, and 
- The pressure to stay visible online.

As an Executive VA, 

I step in to handle the details that keep your business running while you focus on growth and delivering unforgettable experiences.

I help you:

- Organize bookings & client documents

- Build itineraries tailored for each client 

- Respond to leads and manage emails while you sleep

- Repurpose testimonials, manage social media, and keep your brand active

- Set up systems that simplify your daily workflow

And if you run a travel business that promotes Kenya as a destination, 

That's a plus because I’m based right here. 

I understand the culture, suppliers, travel landscape, and most importantly, the expectations of your travelers.

I can be your "on-ground person." 

- Coordinating with your Kenya-based vendors
- Ensuring smooth experiences for your clients 
- Giving you peace of mind knowing someone you trust is right where the action happens & your clients are in safe hands. 

I’m here to make your work lighter, smoother, and more impactful

Whether you're planning safaris, multi-country trips, or cultural immersions.🌍

With experience from a Destination Management Company- SKYIN 

I’ve built a strong foundation in client relations, customer service, and itinerary coordination

All contributing to smooth operations and happy clients.

If you're ready to delegate the chaos and lighten your load, 

Send me a DM or book a CALL. 

Let's talk about your business and how I can support you.

Sharon Muyoka

AFG Combustion

◦	Administering the entire gamut of project as per technical speciﬁcations by optimum utilization of manpower, machinery and materials
◦	Identifying critical area of work execution and prioritizing them accordingly to achieve the required time frame 
◦	 Ensuring cost saving and productivity improvement/measures and establishing suitable work method to achieve productivity and substantial cost reduction
◦	Imparting continuous on job training to the subordinates to enhance the efficiency
◦	Preparing monthly Client &contractor billing
◦	Coordinating with client, contractors and sub-contractors
◦	Devising project baselines; monitoring & controlling projects with respect to cost, resource deployment, time overruns and quality compliance to ensure satisfactory execution of projects → Setting up complete site infrastructure facilities
◦	Managing the preparation of monthly progress reports entailing progress & details for engineering, procurement, construction and commissioning activities
◦	Developing project budget for direct & indirect costs, controlling projects through eﬀective implementation of engineering, procurement, schedule & cost baselines
◦	Identifying construction risk assessments & preparing mitigation plans
◦	Ensuring adherence to safety compliance and quality standards for safe working environment
◦	Planning, initiating, executing and monitoring projects along time, cost and quality including technical (engineering) and techno commercial coordination with all stakeholders
◦	Generating daily, weekly and monthly progress reports and presentations for management review meetings

Resident Construction Manager 

CORRTECH ENERGY LIMITED

Senior  Resident Construction Manager 

Shree Krishna Enterprises - India

Project Head

NCC Limited

Deputy General Manager

Jindal (India) Limited

Senior Manager

Larsen & Toubro

Assistant Construction Manager

Aarjay Commercial Pvt  Ltd 

Mechanical Engineer

Philips Lighting

Technical Apprentice

Dipak Mukherjee(Govt.Contractor) 

Team Supervisor

Achievement-driven Professional, targeting assignments in Construction Project Management with an organization of repute

•	A goal-oriented professional oﬀering over 25+ years of rich and qualitative experience in construction of various projects across Power, Oil & Gas, Reﬁnery, Water supply & Transportation (Metro) industries
•	Ensured successful completion of the prestigious IOCL Paradip Reﬁnery Project within approved budget of 600 Cr, Jodhpur IIT Project 250Cr and PUNE METRO RAIL Project 350Cr by continuous monitoring of budget movement and optimized utilization, as Project Lead
•	Lastly leading a Project and acting as an In-Charge for Fabrication & execution of structural steel girder & viaduct segmental launching operation & civil work at Metro Rail Project, Phase I & II Pune, Maharashtra
•	Expertise in Project Management Process Implementations and Gap Analysis
•	Skilled in conducting tests, inspection and quality for various processes
•	A keen strategist with expertise in administering construction project operations with key focus on top & bottom-line proﬁtability through optimal utilization of resources with track record of completing the projects within time & cost parameters
•	Experience in overall planning, execution, monitoring and controlling of all construction / project activities in accordance with base line programs HSE Plan, Quality Management plan and contract requirements
•	Steered the entire project lifecycle right from development to delivery encompassing planning, monitoring, inter-discipline coordination, resource planning & documentation (correspondence, technical & progress reports and contract documents)
•	Expertise in planning, executing, leading & providing consultancy to engineering projects involving engineering & resource planning
•	Proven capability in proposing solutions encompassing operational eﬃciency, construction cost, technical requirements, sustainability suitability and quality

taplio

The Battle

Sharon Muyoka

Sandip Sinha

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