Virtual Assistant

SKYIN

This role revolves around ensuring an exceptional experience for the clients.

1. Client experience and satisfaction
Collecting and analyzing client feedback to improve experiences
Overseeing the entire customer journey

2. Itinerary and trip coordination
Curating unique customized itineraries
Keeping itineraries updated with seasonal activities and cultural experiences

3. Crisis and issue management
Ensuring client safety and managing any incidents that arise
Addressing last-minute travel emergencies

Manager of Client Relations

Romel

•	Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•	Provided direct customer support to internal and external customers.
•	Responded to customer requests for products, services, and company information.
•	Recommended products to customers, thoroughly explaining details.
•	Clarified customer issues and determining the root cause of problems to resolve product or service complaints.
•	Collected and analyzed customer information to prepare product or service reports.
•	Answered product and service questions, suggesting other offerings to attract potential customers.
•	Updated account information to maintain customer records.
•	Answered customer telephone calls promptly to avoid on-hold wait times.
•	Processed customer adjustments to maintain financial accounts.
•	Offered customer advice and assistance, paying attention to particular needs or wants.

Customer Service Sales Specialist

Yusudi

•	Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
•	Carried out day-to-day duties accurately and efficiently.
•	Maintained energy and enthusiasm in fast-paced environment.
•	Improved operations through consistent hard work and dedication.
•	Participated in team-building activities to enhance working relationships.
•	Delivered services to customer locations within specific timeframes.

Business Development Specialist

Mountain Water

•	Developed and delivered engaging sales presentations to convey product benefits.
•	Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
•	Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
•	Increased sales by offering advice on purchases and promoting additional products.
•	Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
•	Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
•	Automated contact management system, resulting in better client organization and goal alignment.

Sales Representative

St. Mary's Mission Hospital

•	Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
•	Developed and strengthened supplier relationships.
•	Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.

Procurement Officer

Kenya Broadcasting Corporation (KBC)

•	Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
•	Maintained current understanding of pricing structures, market conditions and trends in industry.
•	Evaluated internal needs and developed plans for maintaining optimal supply levels.

Procurement Officer Internship

Virtual Assistant | I strategically help FOUNDERS craft solutions, manage distractions, and focus on their core tasks | Your endless to-do list got you down? Send a DM now.

I’ve been an Executive Virtual Assistant for a while now, and recently, I niched down. 

To support travel entrepreneurs and business owners 

(DMC founders, tour operators, Travel managers, etc...) 

Many are overwhelmed with the constant juggling of: 

- Back-end admin & operations
- Cross-border communication
- Delayed supplier responses, and 
- The pressure to stay visible online.

As an Executive VA, 

I step in to handle the details that keep your business running while you focus on growth and delivering unforgettable experiences.

I help you:

- Organize bookings & client documents

- Build itineraries tailored for each client 

- Respond to leads and manage emails while you sleep

- Repurpose testimonials, manage social media, and keep your brand active

- Set up systems that simplify your daily workflow

And if you run a travel business that promotes Kenya as a destination, 

That's a plus because I’m based right here. 

I understand the culture, suppliers, travel landscape, and most importantly, the expectations of your travelers.

I can be your "on-ground person." 

- Coordinating with your Kenya-based vendors
- Ensuring smooth experiences for your clients 
- Giving you peace of mind knowing someone you trust is right where the action happens & your clients are in safe hands. 

I’m here to make your work lighter, smoother, and more impactful

Whether you're planning safaris, multi-country trips, or cultural immersions.🌍

With experience from a Destination Management Company- SKYIN 

I’ve built a strong foundation in client relations, customer service, and itinerary coordination

All contributing to smooth operations and happy clients.

If you're ready to delegate the chaos and lighten your load, 

Send me a DM or book a CALL. 

Let's talk about your business and how I can support you.

Sharon Muyoka

LinkedIn

I invested my time in building my personal brand.  Now my brand works 24/7 & attracts leads for me.

 I'm building my clients' brand with organic content that builds their authority & attracts ideal clients for them.

Ready to build your strong online presence and business on LinkedIn with organic content? Apply now to work with me!

Personal Brand Strategist & Ghostwriter

I started as a Social Media Strategist, but soon feel—it isn't for me!

But… I was addicted to LinkedIn. Ohhh that's my place!

So I shifted my full attention to a 'LinkedIn Strategist' enjoying learning, creating content, and helping others all about LinkedIn.

My learning Curiosity led me to " Personal Branding"...

It’s a game-changer—10X more powerful for Amplifying your Career and Business Growth!

How? Read my next experience.

LinkedIn Strategist l Content Creator 

LinkedIn Profile Writing Service

I’ve always been passionate about learning, exploring, and upskilling.

I started by optimizing LinkedIn profiles and ATS resumes, but my curiosity pushed me to learn more.

That’s when I enrolled in a "Social Media Marketing" course.  Aimed to manage my social accounts. but... it turned out to be a game-changer.

How? Read my next experience section.

LinkedIn Profile Optimization 

Self Employed

In Aug 2022, I launched "Montessori Teacher Training Sessions"  aiming to introduce a fun way of Teaching and Learning.

The sessions covered:

- Child learning stages
- Fine and gross motor skills
- Fun and practical learning methods
- Language development through phonics

Only way to success → Learn + Unlearn + Relearn = Progress. (unfortunately, our teachers denay this)

As a lead Trainer, it was quite a fulfilling Experience!

Training Coaching

Cadet College Jhelum

I passionately joined Cadet College, excited to teach cadets and enjoy full protocol. It was!!

But…
Boarding college, tough schedule and mess food took a toll on my health.

I quit.The experience left me struggling both mentally and physically for yearssss!! Ahh...(I sensitive soul).

Lecturer of English

Litra Valley College 

Teaching has always been my passion:
 
I truly enjoy teaching, helping, and motivating our young minds.

But one thing I always feel …

(Our youth is so talented but our educational system is not well designed to nurture their growth. Alas!)

Professor of English 

Want to get visibility, authority, and consistent leads with organic content?

Is your content building or destroying your authority?
Is your content reaching your targeted customers?
Is your Content attracting leads even with fewer followers?

Without clear positioning, customized content, and the right system, LinkedIn will yield zero results.


👉 Here’s how I turn your profile into a revenue engine in 3 simple steps:

- Craft a clear offer & positioning so you stand out.
- Write client-winning content that brings 3–5 leads monthly.
- Build a networking system that converts connections into clients.

Want real results—not just vanity metrics?

Book your FREE Discovery Call now!

Curious what this could look like for you? Let’s explore it together.

taplio

The Battle

Sharon Muyoka

Samina Parveen

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?