Virtual Assistant

SKYIN

This role revolves around ensuring an exceptional experience for the clients.

1. Client experience and satisfaction
Collecting and analyzing client feedback to improve experiences
Overseeing the entire customer journey

2. Itinerary and trip coordination
Curating unique customized itineraries
Keeping itineraries updated with seasonal activities and cultural experiences

3. Crisis and issue management
Ensuring client safety and managing any incidents that arise
Addressing last-minute travel emergencies

Manager of Client Relations

Romel

•	Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•	Provided direct customer support to internal and external customers.
•	Responded to customer requests for products, services, and company information.
•	Recommended products to customers, thoroughly explaining details.
•	Clarified customer issues and determining the root cause of problems to resolve product or service complaints.
•	Collected and analyzed customer information to prepare product or service reports.
•	Answered product and service questions, suggesting other offerings to attract potential customers.
•	Updated account information to maintain customer records.
•	Answered customer telephone calls promptly to avoid on-hold wait times.
•	Processed customer adjustments to maintain financial accounts.
•	Offered customer advice and assistance, paying attention to particular needs or wants.

Customer Service Sales Specialist

Yusudi

•	Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
•	Carried out day-to-day duties accurately and efficiently.
•	Maintained energy and enthusiasm in fast-paced environment.
•	Improved operations through consistent hard work and dedication.
•	Participated in team-building activities to enhance working relationships.
•	Delivered services to customer locations within specific timeframes.

Business Development Specialist

Mountain Water

•	Developed and delivered engaging sales presentations to convey product benefits.
•	Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
•	Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
•	Increased sales by offering advice on purchases and promoting additional products.
•	Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
•	Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
•	Automated contact management system, resulting in better client organization and goal alignment.

Sales Representative

St. Mary's Mission Hospital

•	Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
•	Developed and strengthened supplier relationships.
•	Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.

Procurement Officer

Kenya Broadcasting Corporation (KBC)

•	Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
•	Maintained current understanding of pricing structures, market conditions and trends in industry.
•	Evaluated internal needs and developed plans for maintaining optimal supply levels.

Procurement Officer Internship

Virtual Assistant | I strategically help FOUNDERS craft solutions, manage distractions, and focus on their core tasks | Your endless to-do list got you down? Send a DM now.

I’ve been an Executive Virtual Assistant for a while now, and recently, I niched down. 

To support travel entrepreneurs and business owners 

(DMC founders, tour operators, Travel managers, etc...) 

Many are overwhelmed with the constant juggling of: 

- Back-end admin & operations
- Cross-border communication
- Delayed supplier responses, and 
- The pressure to stay visible online.

As an Executive VA, 

I step in to handle the details that keep your business running while you focus on growth and delivering unforgettable experiences.

I help you:

- Organize bookings & client documents

- Build itineraries tailored for each client 

- Respond to leads and manage emails while you sleep

- Repurpose testimonials, manage social media, and keep your brand active

- Set up systems that simplify your daily workflow

And if you run a travel business that promotes Kenya as a destination, 

That's a plus because I’m based right here. 

I understand the culture, suppliers, travel landscape, and most importantly, the expectations of your travelers.

I can be your "on-ground person." 

- Coordinating with your Kenya-based vendors
- Ensuring smooth experiences for your clients 
- Giving you peace of mind knowing someone you trust is right where the action happens & your clients are in safe hands. 

I’m here to make your work lighter, smoother, and more impactful

Whether you're planning safaris, multi-country trips, or cultural immersions.🌍

With experience from a Destination Management Company- SKYIN 

I’ve built a strong foundation in client relations, customer service, and itinerary coordination

All contributing to smooth operations and happy clients.

If you're ready to delegate the chaos and lighten your load, 

Send me a DM or book a CALL. 

Let's talk about your business and how I can support you.

Sharon Muyoka

Automatreex

Founder

Insight Global

Recently placed at Bank of America for the role of IT Program Manager IV.

Technical Program Manager

Wells Fargo

Part of the Project Management Office (PMO).

Project Manager

Roche

Eli Lilly and Company

Medtronic

Quality Assurance Analyst

Newfields

Hospitality Service Specialist 

Avalign Technologies

Production Implementation Intern

Will build you done-for-you automations to maximize business efficiency | 3x Trademark Brands | Author & Speaker | Senior Project Manager | Technical Program Manager | Certified Scrum Master | Efficiency Coach

As a seasoned automation expert, I help ambitious businesses streamline their operations, boost productivity, and drive growth through cutting-edge automation solutions.

With 10 years of experience in the industry, I've developed a unique expertise in leveraging AI, chatbots, and workflow optimization to deliver tangible results for my clients. My approach is centered around understanding each business's unique needs and goals, and tailoring customized solutions that drive real impact.

What I Do

- Automation Strategy: I help businesses identify areas for automation and develop a tailored strategy to maximize efficiency and productivity.
- AI-Powered Solutions: I design and implement AI-powered chatbots and workflows that drive customer engagement, support, and sales.
- Workflow Optimization: I analyze and optimize business processes to eliminate manual tasks, reduce costs, and increase productivity.
- Digital Transformation: I guide businesses through digital transformation, leveraging automation, AI, and data analytics to drive growth and innovation.

Results You Can Expect

- 30% increase in productivity
- 25% reduction in costs
- 40% reduction of manual work
- 20% increase in sales

Why Work with Me?

- Personalized approach: I take the time to understand each business's unique needs and goals.
- Expertise: I have extensive experience in automation, AI, and workflow optimization.
- Results-driven: I'm focused on delivering tangible results that drive real impact for my clients.
- Collaborative: I work closely with clients to ensure seamless implementation and ongoing support.


Want to learn more about how automation can transform your business? Check out my feature section to access our website or subscribe to our newsletter.

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The Battle

Sharon Muyoka

Essi Monneus, MBA, PMP

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