Virtual Assistant

SKYIN

This role revolves around ensuring an exceptional experience for the clients.

1. Client experience and satisfaction
Collecting and analyzing client feedback to improve experiences
Overseeing the entire customer journey

2. Itinerary and trip coordination
Curating unique customized itineraries
Keeping itineraries updated with seasonal activities and cultural experiences

3. Crisis and issue management
Ensuring client safety and managing any incidents that arise
Addressing last-minute travel emergencies

Manager of Client Relations

Romel

•	Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•	Provided direct customer support to internal and external customers.
•	Responded to customer requests for products, services, and company information.
•	Recommended products to customers, thoroughly explaining details.
•	Clarified customer issues and determining the root cause of problems to resolve product or service complaints.
•	Collected and analyzed customer information to prepare product or service reports.
•	Answered product and service questions, suggesting other offerings to attract potential customers.
•	Updated account information to maintain customer records.
•	Answered customer telephone calls promptly to avoid on-hold wait times.
•	Processed customer adjustments to maintain financial accounts.
•	Offered customer advice and assistance, paying attention to particular needs or wants.

Customer Service Sales Specialist

Yusudi

•	Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
•	Carried out day-to-day duties accurately and efficiently.
•	Maintained energy and enthusiasm in fast-paced environment.
•	Improved operations through consistent hard work and dedication.
•	Participated in team-building activities to enhance working relationships.
•	Delivered services to customer locations within specific timeframes.

Business Development Specialist

Mountain Water

•	Developed and delivered engaging sales presentations to convey product benefits.
•	Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
•	Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
•	Increased sales by offering advice on purchases and promoting additional products.
•	Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
•	Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
•	Automated contact management system, resulting in better client organization and goal alignment.

Sales Representative

St. Mary's Mission Hospital

•	Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
•	Developed and strengthened supplier relationships.
•	Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.

Procurement Officer

Kenya Broadcasting Corporation (KBC)

•	Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
•	Maintained current understanding of pricing structures, market conditions and trends in industry.
•	Evaluated internal needs and developed plans for maintaining optimal supply levels.

Procurement Officer Internship

Virtual Assistant | I strategically help FOUNDERS craft solutions, manage distractions, and focus on their core tasks | Your endless to-do list got you down? Send a DM now.

I’ve been an Executive Virtual Assistant for a while now, and recently, I niched down. 

To support travel entrepreneurs and business owners 

(DMC founders, tour operators, Travel managers, etc...) 

Many are overwhelmed with the constant juggling of: 

- Back-end admin & operations
- Cross-border communication
- Delayed supplier responses, and 
- The pressure to stay visible online.

As an Executive VA, 

I step in to handle the details that keep your business running while you focus on growth and delivering unforgettable experiences.

I help you:

- Organize bookings & client documents

- Build itineraries tailored for each client 

- Respond to leads and manage emails while you sleep

- Repurpose testimonials, manage social media, and keep your brand active

- Set up systems that simplify your daily workflow

And if you run a travel business that promotes Kenya as a destination, 

That's a plus because I’m based right here. 

I understand the culture, suppliers, travel landscape, and most importantly, the expectations of your travelers.

I can be your "on-ground person." 

- Coordinating with your Kenya-based vendors
- Ensuring smooth experiences for your clients 
- Giving you peace of mind knowing someone you trust is right where the action happens & your clients are in safe hands. 

I’m here to make your work lighter, smoother, and more impactful

Whether you're planning safaris, multi-country trips, or cultural immersions.🌍

With experience from a Destination Management Company- SKYIN 

I’ve built a strong foundation in client relations, customer service, and itinerary coordination

All contributing to smooth operations and happy clients.

If you're ready to delegate the chaos and lighten your load, 

Send me a DM or book a CALL. 

Let's talk about your business and how I can support you.

Sharon Muyoka

Zamara Kenya

Senior People and Culture Advisor 

At Zamara Group, I’m the driving force behind the execution of our People & Culture Strategy, transforming operational excellence into measurable business outcomes. My role revolves around orchestrating first-class HR services that span the entire employee lifecycle—from attracting top-tier talent and crafting compelling onboarding journeys to optimizing performance management, nurturing staff development, and ensuring seamless exits.  

As a trusted partner to leadership, I align HR initiatives with organizational goals by:  

Elevating Talent Strategy : Spearheading talent acquisition and development programs that build future-ready teams.  

Fueling Engagement : Designing equitable compensation frameworks, fostering employee relations, and championing staff welfare to boost retention and morale.  

Ensuring Governance : Leading HR audits and policy refinement to mitigate risk while maintaining compliance and agility.  

Shaping Culture : Delivering seamless onboarding and performance systems that reinforce a culture of excellence and accountability.  

By blending data-driven insights with a people-first mindset, I act as a bridge between HR operations and business strategy—proactively identifying gaps, streamlining processes, and empowering leaders to make decisions that drive growth. Now, I’m focused on deepening my strategic influence, transitioning toward HR business partnering to co-create solutions that directly fuel organizational success.

People and Culture Advisor

Absa Bank Kenya

At Absa Bank, I championed the execution of the People & Culture Strategy by orchestrating seamless HR operations that empowered talent and fueled business success. My role blended precision and empathy, delivering top-tier HR services across the employee lifecycle—from attracting top talent through recruitment, designing frictionless onboarding experiences, and optimizing staff benefits, to managing exits with care and compliance.  

As a trusted partner to leadership, I translated strategy into action by ensuring HR audits upheld governance standards, while identifying opportunities to streamline processes and elevate workforce engagement. My work wasn’t just administrative—it was a catalyst for culture, ensuring every HR touchpoint reinforced Absa’s values and operational goals.  

Now, I’m leveraging this foundation to pivot toward strategic business partnering, where I aim to deepen my impact by aligning people initiatives with bottom-line outcomes, fostering leadership collaboration, and building agile workplaces that thrive.

As a seasoned Senior HR Advisor, I excel at transforming HR operational excellence into strategic business value. With a proven track record in delivering high-impact HR services—from employee relations and policy governance to compliance and workforce analytics—I act as a trusted advisor to stakeholders at all levels. My passion lies in bridging the gap between HR and organizational strategy, collaborating cross-functionally to drive initiatives that align talent solutions with business goals.  

By leveraging deep insights into workforce trends and operational needs, I proactively identify opportunities to enhance performance, culture, and agility. Skilled in stakeholder engagement, I partner with leadership to diagnose challenges, design people-centric solutions, and champion scalable processes that fuel growth. Now, I’m pivoting my expertise toward HR Business Partnering, where I aim to deepen my impact by aligning HR strategy with executive vision, fostering leadership capability, and enabling data-driven decisions that propel business success.

taplio

The Battle

Sharon Muyoka

CHRP (K) Elijah Gakoi (MIHRM)

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