Virtual Assistant

SKYIN

This role revolves around ensuring an exceptional experience for the clients.

1. Client experience and satisfaction
Collecting and analyzing client feedback to improve experiences
Overseeing the entire customer journey

2. Itinerary and trip coordination
Curating unique customized itineraries
Keeping itineraries updated with seasonal activities and cultural experiences

3. Crisis and issue management
Ensuring client safety and managing any incidents that arise
Addressing last-minute travel emergencies

Manager of Client Relations

Romel

•	Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•	Provided direct customer support to internal and external customers.
•	Responded to customer requests for products, services, and company information.
•	Recommended products to customers, thoroughly explaining details.
•	Clarified customer issues and determining the root cause of problems to resolve product or service complaints.
•	Collected and analyzed customer information to prepare product or service reports.
•	Answered product and service questions, suggesting other offerings to attract potential customers.
•	Updated account information to maintain customer records.
•	Answered customer telephone calls promptly to avoid on-hold wait times.
•	Processed customer adjustments to maintain financial accounts.
•	Offered customer advice and assistance, paying attention to particular needs or wants.

Customer Service Sales Specialist

Yusudi

•	Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
•	Carried out day-to-day duties accurately and efficiently.
•	Maintained energy and enthusiasm in fast-paced environment.
•	Improved operations through consistent hard work and dedication.
•	Participated in team-building activities to enhance working relationships.
•	Delivered services to customer locations within specific timeframes.

Business Development Specialist

Mountain Water

•	Developed and delivered engaging sales presentations to convey product benefits.
•	Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
•	Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
•	Increased sales by offering advice on purchases and promoting additional products.
•	Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
•	Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
•	Automated contact management system, resulting in better client organization and goal alignment.

Sales Representative

St. Mary's Mission Hospital

•	Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
•	Developed and strengthened supplier relationships.
•	Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.

Procurement Officer

Kenya Broadcasting Corporation (KBC)

•	Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
•	Maintained current understanding of pricing structures, market conditions and trends in industry.
•	Evaluated internal needs and developed plans for maintaining optimal supply levels.

Procurement Officer Internship

Virtual Assistant | I strategically help FOUNDERS craft solutions, manage distractions, and focus on their core tasks | Your endless to-do list got you down? Send a DM now.

I’ve been an Executive Virtual Assistant for a while now, and recently, I niched down. 

To support travel entrepreneurs and business owners 

(DMC founders, tour operators, Travel managers, etc...) 

Many are overwhelmed with the constant juggling of: 

- Back-end admin & operations
- Cross-border communication
- Delayed supplier responses, and 
- The pressure to stay visible online.

As an Executive VA, 

I step in to handle the details that keep your business running while you focus on growth and delivering unforgettable experiences.

I help you:

- Organize bookings & client documents

- Build itineraries tailored for each client 

- Respond to leads and manage emails while you sleep

- Repurpose testimonials, manage social media, and keep your brand active

- Set up systems that simplify your daily workflow

And if you run a travel business that promotes Kenya as a destination, 

That's a plus because I’m based right here. 

I understand the culture, suppliers, travel landscape, and most importantly, the expectations of your travelers.

I can be your "on-ground person." 

- Coordinating with your Kenya-based vendors
- Ensuring smooth experiences for your clients 
- Giving you peace of mind knowing someone you trust is right where the action happens & your clients are in safe hands. 

I’m here to make your work lighter, smoother, and more impactful

Whether you're planning safaris, multi-country trips, or cultural immersions.🌍

With experience from a Destination Management Company- SKYIN 

I’ve built a strong foundation in client relations, customer service, and itinerary coordination

All contributing to smooth operations and happy clients.

If you're ready to delegate the chaos and lighten your load, 

Send me a DM or book a CALL. 

Let's talk about your business and how I can support you.

Sharon Muyoka

Co-Founder & Business Strategist. Helping freelancers, entrepreneurs, and transitioning professionals start, position, and monetize their businesses......without a huge audience and chasing leads.

I learned resilience serving in a Military Police Battalion during Desert Storm and growing up in a military family in Chicago, where service came first and excuses didn’t exist.

I’ve built businesses from the ground up:
→ A franchise
→ A consulting firm
→ A licensed learning academy
→ A SaaS agency helping small businesses and service pros get clients, capital, and control

The systems I teach weren’t built in theory. 

They were forged under real-life pressure, in real businesses, with real stakes.

Today, I lead:
→ 𝐃𝐫. 𝐒𝐡𝐞𝐫𝐫𝐲 𝐏𝐞𝐫𝐞𝐳, 𝐋𝐋𝐂 — business strategy and consulting
→ 𝐆𝐞𝐦𝐢𝐧𝐢 𝐇𝐐 — our revenue automation SaaS agency
→ 𝐓𝐡𝐞 𝐋𝐞𝐚𝐝𝐐𝐮𝐚𝐥𝐢𝐟𝐲 𝐒𝐲𝐬𝐭𝐞𝐦™ — a done-for-you lead-to-close engine
→ 𝐓𝐡𝐞 𝐕𝐚𝐮𝐥𝐭 — monthly ready-to-use marketing systems
→ 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐅𝐮𝐧𝐝𝐢𝐧𝐠 𝗕𝗿𝗼𝗸𝗲𝗿𝗮𝗴𝗲 — helping entrepreneurs access up to $5M in capital

⸻

𝗬𝗼𝘂’𝗿𝗲 𝗴𝗼𝗼𝗱 𝗮𝘁 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂 𝗱𝗼, 𝗯𝘂𝘁 𝘆𝗼𝘂’𝗿𝗲 𝘀𝘁𝘂𝗰𝗸.

→ You’ve tried the content grind but it’s not converting.
→ You’re under-funded or under-systemized.
→ You want clients and cash flow without the chaos.

You don’t need more noise. You need structure, capital, and strategy that works even when you’re not online.

⸻
𝗛𝗼𝘄 𝗪𝗲 𝗚𝗲𝘁 𝗧𝗵𝗲𝗿𝗲:

Through my signature 𝗙.𝗜.𝗥.𝗘.™ 𝗙𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸→ 𝗙𝘂𝗻𝗱. 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁. 𝗥𝗲𝘃𝗲𝗻𝘂𝗲. 𝗘𝘅𝗽𝗮𝗻𝗱.

🔥 𝗙𝗨𝗡𝗗 – Secure up to $5M in business capital so you can grow without limits.
🔥 𝗜𝗠𝗣𝗟𝗘𝗠𝗘𝗡𝗧 – Get coaching and done-for-you systems that turn ideas into income.
🔥 𝗥𝗘𝗩𝗘𝗡𝗨𝗘 – Launch revenue automation systems that sell 24/7.
🔥 𝗘𝗫𝗣𝗔𝗡𝗗 – Build scalable systems that keep your pipeline full and profits rising.

This is the engine behind 𝗧𝗵𝗲 𝗠𝗼𝗻𝗲𝘁𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗥𝗲𝘀𝗲𝘁™, built to help you work smarter, sell consistently, and scale faster.

👉Apply here: https://reset.drsherryperez.com

⸻

This isn’t just business.
It’s service.
It’s purpose.
It’s legacy.
⸻

📍𝐍𝐨𝐰 𝐛𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝗝𝗮𝗻𝘂𝗮𝗿𝘆.
DM me if you’re ready to build.

🩷 Sherry
🔗 drsherryperez.com

📞 𝐂𝐚𝐥𝐥 𝐦𝐲 𝐀𝐈 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭, 𝐆𝐫𝐚𝐜𝐞, 𝐚𝐭 𝟐𝟒𝟎-𝟐𝟓𝟓-𝟐𝟎𝟓𝟐.
She’ll ask a few quick questions and guide you to the right place to explore funding, revenue automation, or growth options.

taplio

The Battle

Sharon Muyoka

Dr. Sherry Perez —The Biz Starter

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