Virtual Assistant

SKYIN

This role revolves around ensuring an exceptional experience for the clients.

1. Client experience and satisfaction
Collecting and analyzing client feedback to improve experiences
Overseeing the entire customer journey

2. Itinerary and trip coordination
Curating unique customized itineraries
Keeping itineraries updated with seasonal activities and cultural experiences

3. Crisis and issue management
Ensuring client safety and managing any incidents that arise
Addressing last-minute travel emergencies

Manager of Client Relations

Romel

•	Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•	Provided direct customer support to internal and external customers.
•	Responded to customer requests for products, services, and company information.
•	Recommended products to customers, thoroughly explaining details.
•	Clarified customer issues and determining the root cause of problems to resolve product or service complaints.
•	Collected and analyzed customer information to prepare product or service reports.
•	Answered product and service questions, suggesting other offerings to attract potential customers.
•	Updated account information to maintain customer records.
•	Answered customer telephone calls promptly to avoid on-hold wait times.
•	Processed customer adjustments to maintain financial accounts.
•	Offered customer advice and assistance, paying attention to particular needs or wants.

Customer Service Sales Specialist

Yusudi

•	Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
•	Carried out day-to-day duties accurately and efficiently.
•	Maintained energy and enthusiasm in fast-paced environment.
•	Improved operations through consistent hard work and dedication.
•	Participated in team-building activities to enhance working relationships.
•	Delivered services to customer locations within specific timeframes.

Business Development Specialist

Mountain Water

•	Developed and delivered engaging sales presentations to convey product benefits.
•	Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
•	Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
•	Increased sales by offering advice on purchases and promoting additional products.
•	Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
•	Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
•	Automated contact management system, resulting in better client organization and goal alignment.

Sales Representative

St. Mary's Mission Hospital

•	Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
•	Developed and strengthened supplier relationships.
•	Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.

Procurement Officer

Kenya Broadcasting Corporation (KBC)

•	Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
•	Maintained current understanding of pricing structures, market conditions and trends in industry.
•	Evaluated internal needs and developed plans for maintaining optimal supply levels.

Procurement Officer Internship

Virtual Assistant | I strategically help FOUNDERS craft solutions, manage distractions, and focus on their core tasks | Your endless to-do list got you down? Send a DM now.

I’ve been an Executive Virtual Assistant for a while now, and recently, I niched down. 

To support travel entrepreneurs and business owners 

(DMC founders, tour operators, Travel managers, etc...) 

Many are overwhelmed with the constant juggling of: 

- Back-end admin & operations
- Cross-border communication
- Delayed supplier responses, and 
- The pressure to stay visible online.

As an Executive VA, 

I step in to handle the details that keep your business running while you focus on growth and delivering unforgettable experiences.

I help you:

- Organize bookings & client documents

- Build itineraries tailored for each client 

- Respond to leads and manage emails while you sleep

- Repurpose testimonials, manage social media, and keep your brand active

- Set up systems that simplify your daily workflow

And if you run a travel business that promotes Kenya as a destination, 

That's a plus because I’m based right here. 

I understand the culture, suppliers, travel landscape, and most importantly, the expectations of your travelers.

I can be your "on-ground person." 

- Coordinating with your Kenya-based vendors
- Ensuring smooth experiences for your clients 
- Giving you peace of mind knowing someone you trust is right where the action happens & your clients are in safe hands. 

I’m here to make your work lighter, smoother, and more impactful

Whether you're planning safaris, multi-country trips, or cultural immersions.🌍

With experience from a Destination Management Company- SKYIN 

I’ve built a strong foundation in client relations, customer service, and itinerary coordination

All contributing to smooth operations and happy clients.

If you're ready to delegate the chaos and lighten your load, 

Send me a DM or book a CALL. 

Let's talk about your business and how I can support you.

Sharon Muyoka

Helping IT Professionals reach their full potential and Companies develop High-Performing Teams

I help enterprises in retail, ecommerce, and technology turn digital performance into measurable business growth. As Global Director of Delivery and Solution Architect, I’ve guided more than 50 global rollouts that accelerated digital platforms, boosted conversions, and reduced costs — proving that the right technology strategy can transform both customer experience and the bottom line.

My focus is simple: align technology, people, and business outcomes. By combining my background in software engineering, distributed systems, cloud architectures, and leadership psychology, I deliver solutions that scale, stay resilient, and directly impact revenue.

Career Highlights

- 50+ enterprise projects delivered, including 20 architected from scratch, covering cloud, hybrid, and edge environments.
- 4 major global leadership roles, directing cross-regional delivery teams across EMEA & APAC.
- 200+ professionals mentored and developed, with dozens advancing into senior and leadership positions.
- Proven record in aligning tech innovation with measurable business KPIs — performance, scalability, and profitability.

Leadership & People Management
I’ve led teams of hundreds across all continents, fostering innovation and high performance. With a BSc in Psychology and certifications in Organizational Leadership, Coaching, and Emotional Intelligence, I bring a human approach to building and mentoring global teams. I know how to balance technical excellence with the dynamics of talent, motivation, and culture.

Customer & Project Management
I work closely with enterprise clients worldwide, translating complex technical concepts into clear business value. From AI and IoT to real-time data platforms and cloud-native architectures, I’ve designed solutions capable of handling billions of requests per month. My MSc in Project Management and experience in distributed systems ensure I can lead complex, multi-stakeholder projects from idea to delivery.

Continuous Learning & Growth
With degrees in Computer Science, Distributed Systems, and Psychology, and certifications spanning cybersecurity, coaching, and leadership, I combine technical depth with a strong people-first mindset. This multidisciplinary approach helps me see both the technology and the human side of innovation.

🚀 Whether it’s optimizing ecommerce performance, scaling digital platforms, or coaching teams, my mission is to make technology investments pay off — in speed, resilience, and business results.

Dan Tudorache

From burnout to breakthrough and how I learned to lead with heart in Tech 🎬 

I recently got to be a guest on the Stats on Stats Podcast , and honestly, it was one of those experiences that made me pause and reflect. The vibe was so real and welcoming, like a conversation between old friends who just happen to love technology and people. Being there, sharing my story from growing up in Romania to leading global delivery at a startup in Denver, really made me reflect deeply.

I’ve been in tech for over 20 years. It started with my dad’s electronics bench in our home, a spark that set me on this path. But what’s made the biggest difference in my career isn’t just the technical know-how, it’s the human side of it all. 

On the podcast, we dove into why empathy and psychological safety aren’t just nice to have, but are essential for teams to truly thrive and create amazing things.

I got real about my own struggles with burnout and why building emotional resilience and coaching skills changed everything for me. We talked about seeing rejection not as a failure, but as a new path forward, and how trusting yourself, even when things get tough, is what really helps you grow.

A few things I want to leave you with from our discussion:
	•	Tech builds the tools; empathy builds the team.
	•	Feeling safe and valued at work sparks innovation.
	•	Burnout isn’t the end, but a signal to pause and reset.
	•	Your career is as much about growing as a person as it is about mastering skills.

If you’re navigating your own path in tech or leading teams through challenges, let’s connect. I’m passionate about helping people create workplaces where both people and technology shine.

Big thanks again to Jordyn, Tiffiny, and the whole Stats on Stats crew for such an inspiring chat. Moments like these remind me why I love what I do, bringing heart and tech together.

Also you can find the Youtube and Apple podcast urls in the comment bellow. ⬇️

Delivery Director 🎯 | Solutions Architect 💻 | Leadership Coach 🌟 | Founder @EmpacITy 🌍 Podcaster @ Vibe IT Up 🎤 TEDx Speaker 📣 LinkedIn Top Voice 🎙️

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The Battle

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Dan Tudorache

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Likes

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