Virtual Assistant

SKYIN

This role revolves around ensuring an exceptional experience for the clients.

1. Client experience and satisfaction
Collecting and analyzing client feedback to improve experiences
Overseeing the entire customer journey

2. Itinerary and trip coordination
Curating unique customized itineraries
Keeping itineraries updated with seasonal activities and cultural experiences

3. Crisis and issue management
Ensuring client safety and managing any incidents that arise
Addressing last-minute travel emergencies

Manager of Client Relations

Romel

•	Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•	Provided direct customer support to internal and external customers.
•	Responded to customer requests for products, services, and company information.
•	Recommended products to customers, thoroughly explaining details.
•	Clarified customer issues and determining the root cause of problems to resolve product or service complaints.
•	Collected and analyzed customer information to prepare product or service reports.
•	Answered product and service questions, suggesting other offerings to attract potential customers.
•	Updated account information to maintain customer records.
•	Answered customer telephone calls promptly to avoid on-hold wait times.
•	Processed customer adjustments to maintain financial accounts.
•	Offered customer advice and assistance, paying attention to particular needs or wants.

Customer Service Sales Specialist

Yusudi

•	Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
•	Carried out day-to-day duties accurately and efficiently.
•	Maintained energy and enthusiasm in fast-paced environment.
•	Improved operations through consistent hard work and dedication.
•	Participated in team-building activities to enhance working relationships.
•	Delivered services to customer locations within specific timeframes.

Business Development Specialist

Mountain Water

•	Developed and delivered engaging sales presentations to convey product benefits.
•	Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
•	Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
•	Increased sales by offering advice on purchases and promoting additional products.
•	Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
•	Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
•	Automated contact management system, resulting in better client organization and goal alignment.

Sales Representative

St. Mary's Mission Hospital

•	Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
•	Developed and strengthened supplier relationships.
•	Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.

Procurement Officer

Kenya Broadcasting Corporation (KBC)

•	Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
•	Maintained current understanding of pricing structures, market conditions and trends in industry.
•	Evaluated internal needs and developed plans for maintaining optimal supply levels.

Procurement Officer Internship

Virtual Assistant | I strategically help FOUNDERS craft solutions, manage distractions, and focus on their core tasks | Your endless to-do list got you down? Send a DM now.

I’ve been an Executive Virtual Assistant for a while now, and recently, I niched down. 

To support travel entrepreneurs and business owners 

(DMC founders, tour operators, Travel managers, etc...) 

Many are overwhelmed with the constant juggling of: 

- Back-end admin & operations
- Cross-border communication
- Delayed supplier responses, and 
- The pressure to stay visible online.

As an Executive VA, 

I step in to handle the details that keep your business running while you focus on growth and delivering unforgettable experiences.

I help you:

- Organize bookings & client documents

- Build itineraries tailored for each client 

- Respond to leads and manage emails while you sleep

- Repurpose testimonials, manage social media, and keep your brand active

- Set up systems that simplify your daily workflow

And if you run a travel business that promotes Kenya as a destination, 

That's a plus because I’m based right here. 

I understand the culture, suppliers, travel landscape, and most importantly, the expectations of your travelers.

I can be your "on-ground person." 

- Coordinating with your Kenya-based vendors
- Ensuring smooth experiences for your clients 
- Giving you peace of mind knowing someone you trust is right where the action happens & your clients are in safe hands. 

I’m here to make your work lighter, smoother, and more impactful

Whether you're planning safaris, multi-country trips, or cultural immersions.🌍

With experience from a Destination Management Company- SKYIN 

I’ve built a strong foundation in client relations, customer service, and itinerary coordination

All contributing to smooth operations and happy clients.

If you're ready to delegate the chaos and lighten your load, 

Send me a DM or book a CALL. 

Let's talk about your business and how I can support you.

Sharon Muyoka

Journey Logic CX

For Businesses & Professionals:
I provide end-to-end event marketing services, coordinating, moderating, and producing  virtual live and recorded events that drive visibility, engagement, and revenue. From strategic planning to flawless execution, I help brands and thought leaders turn their events into powerful platforms for connection and conversion.

For My Brand & Community:
As part of my own marketing and social proof strategy, I produce original event series including:
🎙 Experience Matters 
🔗 LinkedIn® Literacy
🧠 The Strategy Session
📖 The Storytelling Journey

These productions showcase my approach to experience design, content strategy, and audience engagement—demonstrating what’s possible when events are aligned with brand legacy and business goals.

Director Event Marketing

I help businesses that are struggling to be seen, heard, and remembered by their ideal clients. Through strategic experience design, I align brand presence with audience expectations ensuring every touchpoint builds trust, drives engagement, and leaves a lasting impression.

Customer Experience Coach

I support professionals and jobseekers who are struggling to be seen, heard, and remembered by clients or employers. Through personal brand clarity, LinkedIn optimization, and strategic storytelling, I help you show up with confidence, communicate your value, and attract the right opportunities.

Personal Brand Strategist

Equifax Canada

I help enterprise stakeholders improve their customer lifecycle across all channels, Projects include: 1:1 and group coaching, customer journey mapping, business process improvement, & customer insight research,

Customer Experience Manager

isure insurance

I helped Sales & Service teams implement customer first strategies & improve conversion and loyalty Throughout the customer lifecycle,

Client Services Manager

Onlia

I support stakeholders and frontline team in the implementation of a customer enablement strategy & improve their customer lifecycle, Projects include: 1:1 coaching, reputation management, business process improvement, and project initiatives.

Customer Engagement Manager

Allstate Canada

I helped front line teams and leaders implement customer first quality strategy to improve customer loyalty and reduce customer pain points throughout the customer journey, Projects include: 1:1 and group coaching, business process improvement, customer insight research, & trending analysis.

Quality Assurance Manager

A key stakeholder in the business transformation which resulted in scaling contact center operations from 28 to over 200 agents. Leading a customer first strategy to meet increasing customer needs.

Customer Service Operations Manager

TD Insurance

Lead the call routing test team.
• Oversee TFN inventory, coordinate call routing test cases to validate improved customer experience.
• Owned and collaborated with tech partners testing troubleshooting scenarios and resolutions.

Contact Center Operations Manager

Lead a team of licensed insurance brokers

Team Leader

Licensed Insurance Broker - Serving Markets across Canada.  Home, automobile  and specialty lines.

Insurance Broker

belairdirect

Insurance Agent

I Help Businesses & Professionals Improve The Customer Lifecycle | Business Coach & LinkedIn Growth Expert | Business Process Improvement & Customer Insights | Financial Services | Call Center

Hi, I’m Americo and I turn the overlooked into the unforgettable. Let’s elevate your presence and turn attention into action. I do this by combining virtual live events into your business strategy ensuring you're seen, heard and remembered.

I help professionals and businesses stand out, connect authentically, and grow with purpose. My approach blends Social Selling, Customer Experience, and Personal Branding into a powerful framework that drives real results and not just promises.

What I Do:

I blend strategic coaching with livestreaming-driven strategy to help you refine business, customer, and personal brand challenges. By transforming how others see, hear, and remember you, I empower you to build a stronger presence, earn deeper trust, and achieve a higher ROI.

How I Help:

1:1 and Group Coaching – Tailored to optimize your social footprint, strengthen your personal brand, and lay a solid foundation for long-term growth.

Livestreaming Strategy – Elevate brand awareness and audience engagement with a content engine that fuels a perpetual marketing funnel through replays, repurposing, and real-time connection.

Business Solutions – Simplify and streamline your customer lifecycle with strategies that enhance efficiency, retention, and satisfaction.

My Mission:
To help you quote more, sell more, and retain more all while creating meaningful, memorable experiences for your clients. I believe in a “less is more” approach that delivers lasting value and builds loyalty.

My Experience:
With a strong foundation in service-based industries and hands-on, cross-functional expertise, I understand the real-world challenges faced by:

Sales professionals
Business owners
Job seekers
Customer-facing teams

I work closely with individuals and organizations to implement strategies that drive growth, confidence, and clarity.

As a Coach:

I empower you to overcome self-sabotage, impostor syndrome, and visibility blocks. Together, we’ll unlock your unique strengths, grow your network, and amplify your social presence so you can quote, sell, and retain with confidence. I’m here to help you stand out, connect deeper, and grow smarter.

Let’s connect and explore how we can elevate your brand and business together.

Americo Da Costa

New Algorithm : 360Brew & Relevance

If you’ve noticed changes in your LinkedIn® feed lately, you’re not imagining things. LinkedIn’s latest algorithm update is shaking up how content gets seen and relevance is now the name of the game.

Virtual Event Strategist + Coach | I Resolve Challenges of Going Live Across LinkedIn & Beyond | Helping Professionals Turn Lives into Visibility, Engagement & Conversions | Speaker 🇨🇦 🇺🇸 🌎 🎤

AI vs Human: The Future of Podcasts and Livestreams

Join us along with Madison McCann, Owner of Speakeasy Productions, for a look at the evolving world of audio and video content. We’ll explore the rise of AI-generated podcasts and livestreams versus human-driven experiences and what this means for authenticity, engagement, and brand voice.

AI vs Human: The Future of Podcasts and Livestreams

Why does talking about LinkedIn® on LinkedIn® win over time?  

By using Google Trends® I learned we should not give up including insights on the impacts our brand message has on LinkedIn® members. We must continue including how LinkedIn® helped us or can help others because of our expertise.

Talking about our expertise alone will not take us far. How does your expertise help others on LinkedIn®?

LinkedIn’s algorithm changed and relevance is now the name of the game. But something hasn't changed: Talking about LinkedIn® on LinkedIn® outperforms

Open article: Why Talking About LinkedIn® Wins on LinkedIn® by Americo Da Costa • 3 min read

Why Talking About LinkedIn® Wins on LinkedIn®

Livestream vs. Podcasting: Which format is right for you? 

No, the two are not the same. Although some are broadcast live, podcasts are typically recorded, edited and distributed for on-demand consumption.

While livestreams are broadcast in  real-time and allow interaction for those tuning in.

👉 Poll Time

Which format do you prefer?

The author can see how you vote. Learn more

Storytelling: Guam’s Culture Meets Brand Strategy

This week on The Storytelling Journey, my co-host Jay Pascua steps into the guest seat for a special conversation that weaves together The Rules of Engagement in Storytelling with the vibrant heritage of his roots.

The beautiful island of Guam, known for its breathtaking landscapes and warm hospitality, Guam is home to the Chamorro culture, and Jays expertise in crafting impactful stories and designing brand strategies resonates deeply with Guam’s own storytelling traditions, oral histories, legends, and cultural practices that have preserved identity for thousands of years.

Together, we’ll explore how storytelling bridges cultures, why generosity and kindness are central to Chamorro life, and how these values influence Jay’s approach to brand engagement and communication strategies.

Storytelling: Guam’s Culture Meets Brand Strategy

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The Battle

Sharon Muyoka

Americo Da Costa

Followers

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Performance ScoreAmerico Da Costa's LinkedIn Performance

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taplio

The Battle

Sharon Muyoka

Americo Da Costa

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Americo Da Costa's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreAmerico Da Costa's LinkedIn Performance