Fly Free Consulting

Focus on aligning and optimizing strategies and processes across sales, marketing, and customer success teams. By streamlining workflows, utilizing data analytics, and enhancing communication between departments, I create a cohesive revenue generation strategy. My efforts contribute to increased revenue streams and overall business success across the entire customer lifecycle.

Oversee, create, and enhance the strategic and logistical aspects of the sales process. Optimize sales procedures, manage data, and foster collaboration between sales and other departments, playing a crucial role in driving efficiency, boosting revenue, and ensuring overall sales success. Define and implement CRM processes. 

Create and optimize marketing processes within a business. Streamline workflows, manage marketing technology, and analyze data to facilitate seamless collaboration between marketing and other departments. Assist and create the overall success of marketing campaigns, increased audience engagement, and the achievement of business objectives.

Owner

Mytonomy

Operations

Arena Analytics

Enhanced sales operations with the implementation and maintenance of automated tracking and process management systems. Create team efficiency and execution through an in-depth analysis of current workflows and lead process improvement. Provide ongoing reporting and reviews for process improvement and optimization. 
Underpinned successful pipeline management and sales innovation with effective operations leadership.
Focused sales and marketing efforts on customer preferences and consumer trends.
Developed and maintained sales and marketing programs through staffing and training initiatives.
Worked with marketing to develop multi-channel advertising campaigns.

Director of Sales Operations

Carson & SAINT Corporation

Support business operations with process improvement, measurement, tracking and analytics.
Work with Sales and Marketing to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards.
Enhance sales productivity by enabling the team to work smarter by simplifying processes
Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment.
Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business analytics; define and deliver techniques to improve the funnel performance for sales management.
Assist with hiring and on-boarding and training new sales team members.
Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes.
Maintain regular check-ins with Sales Managers/Enterprise Sales Representatives and others who contribute to opportunity development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving.
Maintain procurement and contract records

Director Of Worldwide Sales

Patterson Park Pharmacy

Prospect and develop relationships with potential providers to use Compounded medication; increase penetration for prescriptions from new and existing accounts; prepare comprehensive territory plans that reflect overall pharmacy goal; conduct in-servicing and product evaluations that lead to customer conversion through educational events, professional organizations, support groups, and community groups; update CEO regarding business conditions, competitive activity and industry trends.
Primary Clients: Veterinary Practices Family Practices, Internal Medicine, Pain Management, Pediatrics, Podiatrist, Orthopedics, Wound Care Specialist, and Dermatologist. 
Grew business form $91,000 in 2013 to over 3 million dollars in 2014

Director of Sales and Marketing

Boordy Vineyards

Execute selling strategies to maximize the sale and distribution of Boordy Wines with existing and prospective consumers at events/festivals and retail/restaurant accounts; Grew overall sales in the state and increased product placement; maintained expense and revenue budget for over 100 events and employees; analyze accounts and attain goals through sales presentations to customers by balancing 
company priorities and customers’ needs; create and maintain budget and profit project for areas of growth and meet all goals.

Festival/ Sales Manager

Revenue and Sales Operations Specialist with over a decade of expertise in crafting and executing go-to-market (GTM) strategies within SaaS, Healthcare, and Cybersecurity environments. Proven track record in elevating revenue funnels, optimizing sales processes, and leading high-performing teams. A strategic thinker with a strong executive presence, adept at fostering cross-functional collaboration and achieving impactful results.

Spearheading strategic sales and marketing solutions, my expertise spans Sales, Marketing, Operations, and CRM management, making me a versatile professional. Proficient in Salesforce, Hubspot, and several other systems to streamline efficiency. 

Across diverse industries, I've implemented repeatable systems surpassing growth goals. Notably, I achieved a remarkable 300% revenue surge through targeted Sales, Marketing, and CRM strategies, showcasing my ability to exceed ambitious objectives.

I specialize in optimizing operations, resulting in a substantial 25% reduction in tech spend. Simultaneously, I orchestrate a 50% upswing in sales, illustrating a strategic approach that fuels growth. My methodology involves envisioning the entire process, systematically engineering growth-focused systems, with a particular emphasis on CRM integration.

As a seasoned professional in optimizing operations, I focus on identifying and addressing pain points, ensuring your journey is not a struggle but a smooth sail. I have successfully overseen the management of technology stacks, ensuring maximum efficiency and effectiveness in revenue-related processes. My experience in implementing and refining data-driven processes, as well as utilizing analytics to guide strategic decisions, helps to increase your revenue goals.

Beyond business, I find fulfillment in mentoring, contributing to my community through volunteer work, and embracing the tranquility of yoga. These experiences shape my character, fostering gratitude, humility, and an enduring appreciation for life's lighter side.

Sharon Kopp

Build log, Day 2

Yesterday wasn’t about shipping features. It was about tightening the foundation so the operating system will scale into a real, paid product.

Here’s what moved forward:

• Fixed authentication gaps: added support for email password resets, Google sign-in, and phone-based login so users can access the app regardless of how they prefer to authenticate.

• Finished setting up payments with a clean, secure permission model and fully configured webhook events for subscription lifecycle management.

• Mapped out the complete subscription system: upgrade, downgrade, cancellation, and customer portal flows.- And made it easy, I hate it when you can't cancel something without going through 18 screens.

• Designed the entire onboarding architecture: first-time guide, archetype quiz, energy state explanations, Pulse tutorial, Today dashboard walkthrough, Planner/calendar explanation, and re-run onboarding logic.

• Defined the full multi-provider calendar integration strategy: Google Calendar, Microsoft 365/Outlook, and a unified event model that pulls a user’s entire life into one view.

• Added the data structures and flows needed to support external calendars and merge them into the internal rhythm engine.

ENDURANCE OS now has:

A robust authentication layer
A subscription system ready for implementation
A complete first-time user experience
A path to full multi-calendar integration
A scalable data model for a true life-operating system

Next step: implement onboarding screens and ship the multi-calendar connection UI so the product transitions from “functional prototype” to “daily-use system.”

More progress tomorrow.

Want early access drop me an OS and join the beta test group!

Day 1 of building an App with skills I learned from YouTube and AI. 

I rebuilt my entire product yesterday.

Not in code.
Not in frameworks.
But in clarity.

Here’s what got shipped yesterday:

• A complete new SaaS foundation 
• Mobile-ready app that works on any device
• Backend with full schema and RLS
• Authentication, protected routes, and user profiles
• Daily Pulse engine that calculates score and state
• State-driven Today dashboard with deep-work and recovery actions
• Weekly Planner that auto-generates a work rhythm
• Reflections and Reports pages for pattern tracking
• Settings page with plan tiers and profile logic
• Payment gateway with permission architecture set up and ready for subscriptions

This entire system now functions end-to-end:
Sign up → Pulse → State → Actions → Planner → Reflection → Review.

Next step:
Testing and refinement. 
Turn this into a real, monetizable operating system for high performers.

There’s a difference between “building an app” and building a product that solves a real energetic and operational problem.

It’s finally crossing that line.

Drop an OS if you want early access.

Liz Tsai

HiOperator

HiOperator is the world’s most scalable Support as a Service offering. Our proprietary tech fully integrated around your customer facing platforms and enables our 100% US-Based team of agents to work with laser precision and faster than a traditional CS agent.

Train us once and we develop everything for you: We build customized integrations for simple and complex workflows quickly and we enable your team to focus on high value customer centric activities, so you can focus on scale.

We stand by what we do: Our pay-per-ticket resolution model allows companies to adjust cost dynamically according to the ticket volume, and our contracts are month-to-month because of our confidence in being able to exceed your expectations quickly.

Member

Benevolent Technologies for Health

Co-Founder & Board Member

Smarking Inc.

Growth & Customer Success

Trafigura

Refined Metals

Impala Terminals

Business Analyst - Impala Terminals

•	Handled traffic operations for European Lead, Zinc, Tin and Nickel physical books. 
•	Worked with internal and external parties to ensure the execution of the full life cycle of a physical deal including global logistics, hedging, profit and loss issuance, pricing orders, credit exposures and risk mitigation.

Traffic Operator Nonferrous Metals

MIT Media Lab - Mediated Matter

•	Developed 4D printing for multiple material and continuous gradient applications.
•	Led research demos and brainstorm sessions with senior industry executives. 
•	Mentored 3 undergrads and co-authored 5 peer-reviewed publications

Graduate Research Assistant

MIT Bhatia Lab

Undergraduate Research Assistant

Office of Senator John Cornyn

US Senate Intern

I am the founder and CEO of HiOperator, a disruptive AI-augmented customer service solution that is transforming the way customers are cared for by businesses. 

HiOperator is a customer service-as-a-service solution that allows businesses to handle client customer service tickets faster and more accurately through the power of human and Artificial Intelligence technology. By pairing AI technology with its highly empathic, US-based customer service agents, HiOperator can resolve customer service tickets faster, more accurately, and more securely. Its services are cost-competitive, as it charges per ticket and has low monthly minimums. This also allows it to quickly scale to meet client needs during retail's busiest seasons.

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The Battle

Sharon Kopp

Liz Tsai

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The Battle

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Liz Tsai

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Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Sharon Kopp's LinkedIn Performance

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