Lazy writing is dead. AI can draft. But it can’t dig into niche research, find the insight no one else spotted, and turn it into a headline worth clicking.

That’s my zone.

I write B2B content that sounds like a real person, solves a real problem, and gets real results. SEO blogs, brand voice systems, strategy docs, founder POVs—if it involves words and outcomes, I’m in.

🧠 Research-heavy, not regurgitated
🎯 Built around reader intent, not just keywords
💡 Thoughtful enough to teach, sharp enough to convert
⚡️ And always edited with a knife—not a feather

Want content that moves people and metrics?
Let’s talk.

Sharan Phillora

Your Agency COO

I help agency founders scale sustainably without burning out. No more putting out fires 24/7 or drowning in Slack messages at midnight. I turn messy operations into smooth, scalable systems that keep projects on track, clients happy, and profits where they should be: in your pocket.

Founder & Agency Operations Strategist 

Flying Cat Marketing

As the Head of CAM and PM, my main responsibility was to lead a team that delivered exceptional service to all our clients and collaborated seamlessly with internal team members, creating raving fans and contributing to the growth and success of Flying Cat Marketing. 

Main Responsibilities and Achievements:

- Identified improvement areas across different company processes and collaborated closely with senior leadership to ensure operational excellence and the seamless coordination and execution of projects, resulting in a 100% completion rate on project deliverables.
- Led and mentored a team of ICs to translate objectives and strategies into efficient project plans through strategic planning, experimentation and performance tracking, leading to a consistent 100 score on client CSAT scores.
- Successfully set clear quarterly goals for the team using available data, aligning them with client and business objectives and coordinating progress reporting, leading to a 25% decrease in client churn.
- Proactively nurtured the team's professional development through training and coaching based on the latest industry trends to create a high-performing and customer-focused team, and consistently monitored resource allocation and processed, resulting in up 48% gains in time efficiency.
- Fostered ownership, collaboration and teamwork through strong leadership, communication and process documentation, which led to an improvement in ICs' satisfaction and successful completion of team objectives.

Head Of Client Account and Project Management

In this role, I was dedicated to delivering exceptional service that left a lasting positive impression on our clients, fostering their loyalty, and contributing to the growth and success of Flying Cat Marketing.

Main Responsibilities and Achievements:

- Provided end-to-end project and account management support across 12+ client portfolios by defining, implementing and tracking projects' OKRs, KPIs, roadmaps and workflows to effectively prioritize and execute deliverables.
- Collaborated with global teams to meet deadlines in a timely manner and provide a seamless experience through a deep understanding of clients' business objectives, prioritizing efforts and improving processes.
- Conducted quarterly risk assessments and monthly reviews to anticipate potential roadblocks, identify improvement opportunities and proactively find creative solutions through team collaboration, experimentation and performance metrics tracking.
- Cultivated strong, genuine connections with clients to build trust and foster long-term partnerships through excellent communication, influence and negotiation tactics and risk mitigation.
- Delivered high-quality and data-driven presentations and reports to senior stakeholders that showcased the value of our services, enhanced the client's experience and guaranteed continuous alignment on project objectives.

Client Account & Project Manager

ikus translations

As a Co-Owner and Translator at Ikus Translations, my personal professional goal was to uphold the boutique approach of our translation studio by delivering high-quality, accurate, and culturally nuanced translations that foster genuine connections between people and bridge language barriers.

Main Responsibilities and Achievements:

- Managed all aspects of business administration, led continuous improvement initiatives, and developed robust business strategies to enhance productivity, streamline workflows, and drive company growth and client satisfaction.
- Oversaw a team of translators, editors and designers across 20+ projects in parallel, coordinating tasks and delivery timelines, resulting in a 100% completion rate of deliverables on time in a fast-paced environment.

Co-Founder & COO

elantitour.com

At el antitour, I took pride in curating a travel-specialized website that captivates Spanish-speaking audiences with valuable insights on European and American destinations. My focus on SEO, content management, photography, and affiliate relations helped create a memorable travel experience for our readers while driving growth and success for the website.

Main Responsibilities and Achievements:

Writing & Editing: Craft compelling and informative blog articles on various travel destinations around the world. Edit and proofread content to ensure high-quality output.
Content Management: Manage the content creation process, including planning content calendars, coordinating with contributors, and ensuring timely publication.
Uploading Content onto CMS: Utilize content management systems to upload and publish articles, ensuring optimal presentation and formatting.
Photography Editing: Enhance visual content by editing and optimizing travel photographs for blog posts, social media, and other promotional materials.
Social Media Management: Oversee and manage social media accounts, curating content, engaging with the audience, and driving traffic to the site.
Monitoring Growth Metrics: Utilize SEO tools and analytics to monitor website traffic, user engagement, and performance metrics, making data-driven decisions for continuous improvement.

Co-Founder & Content Writer

Freelance

English to Spanish translation of scientific, technical, legal and financial texts. Localization. Editing/proofreading. Audio/video transcription and subtitling.

Main Skills Developed and Utilized:

Bilingual Proficiency: Demonstrate fluency in both English and Spanish, enabling accurate and natural translations.
Cultural Sensitivity: Possess a deep understanding of cultural nuances, ensuring translations resonate with the target audience.
Communication Skills: Effectively convey complex ideas and messages across languages, maintaining clarity and coherence.
Time Management: Efficiently manage multiple projects and deadlines, prioritizing tasks for timely delivery.
Customer-Centric Approach: Provide personalized and attentive service, catering to the unique needs and preferences of each client.

English - Spanish freelance translator, editor and proofreader

Oxford Policy Management

As a Project Officer at OPM, my personal professional goal was to excel in my role as a reliable and effective coordinator, providing top-notch support to stakeholders and contributing to the successful execution of projects. I actively collaborated with diverse teams, managing contracts, invoicing, and larger international projects with substantial budgets, aimed at driving positive change for low- and middle-income governments. 

Main Responsibilities and Achievements:

- Actively collaborated with diverse teams, managing contracts, invoicing, and large international projects with budgets up to £20M, contributing to the successful implementation of programs aimed at driving positive change for low-income governments in Africa and Asia.
- Acted as a central point of contact for stakeholders across different organizational levels for escalation of issues, monitoring program performance and facilitating collaboration among internal teams and external partners.
- Oversaw the entire contract lifecycle, ensuring compliance, and managing subcontract agreements.
- Ensured accurate and timely invoicing, and provided financial reporting and analysis for project stakeholders.
- Offered support, guidance, and training to team members to enhance their skills and performance.
- Actively contributed to larger-scale corporate initiatives and projects as needed.

Project Officer

As a Project Administrator at OPM, I monitored and supported project delivery while assisting external partners and team members. My responsibilities encompassed project planning, contract negotiation, implementation, and collaboration throughout the dissemination cycle. Additionally, I managed travel logistics, financial reporting, budget, and general project accounting.

Our team's mission was to ensure smooth and efficient project execution. We provided essential support to internal teams, ensuring projects met objectives and delivered impactful outcomes to beneficiaries.

Main Responsibilities and Achievements:

- Leveraged strong interpersonal skills to ensure smooth collaboration and effective communication between international teams, facilitating efficient operations across four different time zones.
- Developed and implemented project planning and financial reporting best practices in program management across 15+ projects with budgets up to £10M.
- Assisted in contract negotiations and ensured adherence to terms during project execution.
- Worked closely with teams during project dissemination, sharing findings and outcomes with stakeholders.
- Organized travel logistics for project-related events, workshops, and meetings.
- Handled project budgets, monitoring expenditures and producing accurate financial reports. Maintained records of project expenses, payments, and financial transactions.

Project Administrator

TRADUCIRE

As Project Manager at Traducire, I oversaw simultaneous translation projects, managed budgets and invoicing, and led translation/editing/DTP teams. I maintained daily client communication and closely monitored project progress to ensure quality, timely delivery, and cost efficiency.

By fostering a collaborative and results-oriented work environment, I ensured projects were delivered on time, within budget, and met the high-quality standards expected by our clients.

Main Tasks and Responsibilities:

Project Planning and Scheduling: Created detailed project plans, including timelines, resources, and milestones, to effectively manage simultaneous translation projects.
Budgeting and Invoicing: Managed project budgets, tracked expenses, and prepared accurate and timely invoices for clients.
Translation/Editing/DTP Team Management: Assembled and led teams of skilled translators, editors, and desktop publishing professionals to deliver high-quality results.
Client Relationship Management: Maintained regular communication with clients, addressing project queries, providing updates, and ensuring client satisfaction.
Project Progress Monitoring: Tracked project milestones, monitored quality control processes, and maintained a proactive approach to keep projects on track.

Main Skills Developed and Utilized:

Project Planning and Management: Demonstrated expertise in project planning, resource allocation, and efficient project execution.
Budget and Financial Management: Effectively managed project budgets, expenses, and invoicing.
Team Leadership: Led and motivated translation, editing, and DTP teams to achieve project objectives.
Client Communication: Maintained strong and effective communication with clients to understand their needs and deliver exceptional service.
Quality Control: Ensured project deliverables met high-quality standards, with attention to detail and accuracy.

Localization and Translation Project Manager

Independent teaching

Main responsibilities & skills:

Conducting personal and group English classes for elementary, intermediate, upper intermediate, and advanced levels.
Tailoring teaching methods and materials to suit individual student needs.
Fostering a supportive and engaging learning environment to enhance student progress and language development.

English Teacher

Instituto Anglo Francés

Main responsibilities & skills: 

Delivering personal and group English classes for upper intermediate and advanced levels.
Preparing students for international exams, such as TOEFL and First Certificate.

Estancia Benquerencia

Main responsibilities & skills: 

Providing consecutive interpretation services at international polo events.
Facilitating effective communication between participants, spectators, and officials.
Demonstrating language proficiency and cultural sensitivity to ensure seamless interpretation.

Interpreter

⚡️Empowering SaaS growth with a customer-centric mindset 🚀 Head of Account Management @FlyingCat😻 Passionate about fostering client success 🌟 Enthusiastic travel blogger 🗺️

Most agencies chase leads. The best ones build operations that do the selling for them.

13 years in, I've watched agencies either scale or implode. The ones that win realize boring operational work is actually their most surprising revenue driver.

When your operations work, your team makes cooler shit. 
Clients notice. They pay more, stick longer, and send their friends.

→ The agency founder trap:
⚠️ Scope creep devours your margins
⚠️ Your team makes the same mistakes over and over
⚠️ High churn kills your cash flow
⚠️ You're the bottleneck in everything

The fix is to build foundational systems that scale.

→ I help 6-figure agency founders turn operations into their biggest growth lever.

⚡My track record: $20M+ in projects managed | 100s of SOPs built | 40% faster onboarding | 48% capacity boost | 33% faster delivery | +$250K ARR in upsells and renewals | +100 NPS scores from +20 clients 

Results: Better margins. Happier teams. Clients who bring you new business. A holiday where you don't have to check your emails.

→ Ways we can work together:
🟡 Ops Audit: Deep dive + prioritized roadmap
🟡 10-Week Sprint: Build your operational foundation fast
🟡 PM Coaching: Train your junior PMs to run your agency like a pro
🟡 Fractional COO: I become your operations partner

You get: Weekly strategy + async support + actual implementation + 10-15 hours back per week + measurable revenue improvements.

⭐ Start here: Take the 5-min Agency Health Check and get your tailored roadmap: https://tally.so/r/wvqRRA

Ready to build operations that scale? Let's chat.

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Sharan Phillora

Pilar Suquilvide 😻

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