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Shane Barnes

St. Anthony Foundation

Marketing Communications Manager

Senior Manager of Volunteer Services

Volunteer Engagement Manager

As part of the Volunteer Services Team, I lead the outreach and engagement efforts to retain current volunteers, recruit potential volunteers, and foster a vibrant community of important partners at St. Anthony's.

Outreach and Engagement Lead, Volunteer Services

• Oversaw a volunteer program of 65+ individual and community group volunteers while handling the interview process, on-boarding, scheduling, and supervision
• Created and administered volunteer survey to 30 recurring volunteers to gauge satisfaction and enhance the clothing volunteer program
• Assessed the daily needs of the Clothing Program to plan and assign volunteer duties appropriately
• Managed Clothing Program Intern from recruitment to supervision, goal setting and assessing performance
• Developed and adapted volunteer policies and procedures

Volunteer & Processing Lead, Free Clothing Program

Allset

• Scheduled informational calls with potential clients to pitch Allset for Business, conducted follow ups, and tracked leads in Pipedrive
• Monitored company's social media accounts, engaging with followers and responding to questions and comments when appropriate
• Onboarded new restaurants to ensure Allset procedures were executed to optimize positive user feedback
• Troubleshooted issues, created solutions, and conducted follow up with users
• Responded to 20-100 customer and restaurant inquiries daily through phone and email
• Created, edited, and proofread menu content to reflect accuracy and uniformity on platform

Customer Success Specialist

Cradles to Crayons Massachusetts

• Represented organization's mission and model through interactions with 100+ volunteers per day, while also responding to general inquiries via phone and email
• Created flyers with Adobe Illustrator, email blasts with Salesfusion, and other marketing material to support the Community Engagement Team efforts to increase quality and quantity of incoming product distributed
• Assisted with the planning and execution of employee Zen Zone to promote mental wellness in the workplace as member of Employee Cultural Committee
• Coordinated, led, and documented attendance for Wellness Walks to support organization's Wellness Initiative
• Recorded mobile financial donations made through Clover into organization database, Salesforce, to accurately reflect contributions
• Managed maintenance of equipment and office supplies through vendor relationships

Office Coordinator

Del Frisco's Restaurant Group

• Scheduled and confirmed reservations to properly accommodate guests, reduce the number of "no-shows", and maximize number of covers per night
• Delegated tasks amongst other hosts while assigning reservations to their prospective tables, ensuring excellent service
• Modeled a professional demeanor to create hospitable environment and enhance overall dining experience
• Provided administrative support to managerial staff by auditing server’s checks and completing and filing pre-pay authorization forms and receipt requests
• Maintained an organized workspace to ensure a clean restaurant

Reservationist

AmeriCorps NCCC

• Selected to serve on a diverse team fulfilling needs of communities, focusing on urban and rural development, environmental stewardship, and disaster relief
• Facilitated team building and curricular activities at STEAM Camp for 13 third and fourth grade students in Flint, MI to prevent summer learning loss
• Recruited potential applicants by hosting formal events, increasing visibility and spreading awareness of AmeriCorps programs
• Redirected behavior, applied various communication methods, guided activities, and assisted with personal care as camp counselor for individuals with cognitive and physical disabilities
• Coordinated and executed weekly Team Building activities to strengthen team's cohesiveness and enhance efficiency in the field
• Conducted weekly meetings in an organized and prompt fashion to complete weekly project report for 8 member team as Assistant Team Leader

Corps Member

University of Redlands

• Communicated with alumni through phone and email to promote alumni and community engagement events
• Created flyers and documents to market alumni and community events to increase attendance
• Collaborated with supervisors and other assistants on various office projects
• Input event attendance into Datatel, the University database, to accurately record alumni and community engagement
• Filed documents, organized office, and maintained a tidy workspace

Office Assistant - Office of Alumni Relations

Milton Times

• Increased Facebook audience by 400% in first two weeks by creating and posting new engaging content 
• Created and managed a Milton Times Instagram account to attract younger audiences and encourage their patronage 
• Photographed, interviewed, and wrote articles about residents and public figures to inform town of pending issues and current events
• Maintained relationships with local businesses and provided incentives to advertise through the paper and its social media platforms

Social Media and Marketing Intern

I’m all about creating connection; through storytelling, service, and strategic communication. As a Marketing Communications Manager, I craft messages that don’t just inform but inspire action. Whether it’s building relationships, shaping campaigns, or making complex ideas feel personal, I bring a mix of creativity, strategy, and heart.

My background spans volunteer engagement, nonprofit leadership, and communications. At St. Anthony Foundation, I’ve led large-scale volunteer initiatives, strengthened partnerships, and developed messaging that brings people closer to the mission. I believe the best stories aren’t just told; they’re felt.

Skills: Marketing Communications | Brand Messaging | Storytelling | Community Engagement | Volunteer Strategy | Project Management | Relationship Building

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Shane Barnes

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