Coolie

1. Launched in < 4 weeks
2. Acquired 200+ users and paying customers

Co-Founder

Secret

1. Developing business, generating revenue & leading partnerships with top SaaS companies worldwide via cold outreach methods & nurturing inbound leads
2. Responsible for strategizing & executing new business plans with the co-founders
3. Aligning with cross-functional teams to ensure smooth onboarding of the clients, solve business operational issues & share feedback
4. Leading & managing the different stages of the sales cycle
5. Guiding, training & motivating team members

International Sales, Business Development & Partnership Lead

Zapp

1. Evaluated and reported on KPIs, improved process & proposed solutions to increase the output thus achieving 100% SLA
2. Partnered with customer service & cross-functional team to solve operational issues
3. Refined & supervised the operations procedure in close collaboration with the other departments
4. Coached & led a team of 8+ people in the alignment of the company values

Operations Lead

Business Tools Centre - India

1. Exceeded the ARR target of the company by finding new opportunities, opening & managing new and existing accounts, offering suitable solutions, negotiating contracts & closing the deals
2. Customer acquisition of national & international clients (retail & wholesale) by hunting, presenting, educating and demonstrating the company’s products & services via cold calling, emailing, consultation, attending exhibitions & seminars, etc.
3. Amplified ROI of key accounts by ameliorating up-sell opportunities
4. Retained clients by measuring & evaluating their needs and improved the number of referred clients year on year.
5. Launched worldwide business service by initiating B2B & B2C marketing campaigns online that augmented the lead count
6. Managed, reported & forecasted the entire sales cycle by using MS Excel & CRM software
7. Mentored, hired & trained a team of 10 people (SDR & Manager) and retained them with strong work culture & ethics

International Sales, Partnership & Business Development Manager

Moshe Productions Private Limited

1. Developed 3 business projects from scratch, pitched the story line & raised an investment with no prior experience
2. Started online & offline marketing promotions that produced a 15% profitable project
3. Employed & bargained the core team & key personnel fees thus decreasing the expenses by 10%
4. Led & controlled the production’s finances & troubleshot problems that arise during the production with less than 4% increase in the budget by solving problems & taking critical decisions under high duress.

Co-Founder - Sales, Partnership & Business Development

Abercrombie & Fitch Co.

1. Managed & trained a team of 7 stock associates and ensured 100% merchandise flow & presentation standards.

Team Leader

1. Retained efficiency of merchandise flow, filling & presentation standards throughout the store.

Associate

Enabling AI-powered cold (email) outbound strategies to generate revenue for B2B SaaS Companies

Cold email isn’t dead. It's just most people are doing it wrong.

👉 Helping you to book more meetings through hyper-personalized and relevant cold emails that actually get replies using AI.

◼️ Who I help: Sales reps. at fast-growing B2B SaaS companies.

◼️ What I do: Help you write prospect-specific cold email sequence that cut through the noise.

◼️ How I do it: By combining deep cold outreach expertise with AI-driven personalization, delivered inside a simple & scalable workflow.

✅ I’ve spent a decade studying what works in outbound and what gets ignored. Now I’m building the tool I wish every SDR had.

1/ It helps sales reps. write prospect-specific, tailored cold emails in seconds. No more template or ​{​{spintax}}

2/ Help B2B sales reps. turn bland outreach into booked calls, at scale.

SDRs are burning time on low-performing cold emails. I built Coolie to fix that with 10x faster personalization and real replies.

No more templates. No more guesswork. Just cold outreach that works 

Want me to roast your copy? Send me a DM to get started 📧

Shabbir Bhanpurawala

Motive

As an Enterprise Customer Success Manager, I am the face of Motive for our largest customers based in Canada. 

I am responsible for maximizing the value of the Motive platform through adoption, training, understanding customer goals and objectives, and optimizing workflows.

Customer Success Manager, Enterprise

DigitalEd

Reporting directly to the VP of Sales and Partnerships, I created the CS department from scratch, leading, coaching, mentoring, a global team of CSMs to drive renewals, expansion and growth within our book of 260+ clients. I developed our processes, playbooks and strategies in collaboration with the other GTM departments. I also own strategic customer accounts and model excellence for the team to optimize best practices for relationship management.

• Own and maintain our CRM (HubSpot) to create dashboards and reports in Looker, providing insights, risks, and opportunities to the leadersgip team and the board. 
• Build and maintain customers blueprints, health score, and customer journey to identify successful customer profiles or accounts at-risk. 
• Document and optimize the end-to-end Sales, Onboarding and CS processes to increase conversion rate and time to value for our clients.  
• Standardized repeatable renewal motions using MEDDPICC methodology and achieved 95% GRR.
• Delivered 120% NRR ($575K of growth) through new pricing strategy. 
• Secured $2.2MK in multi-year contracts to drive sustainable revenue until 2027.
• Built a pipeline of cross-sell and upsell opportunities worth $500K.
• Increased ARR in my book of business by 12% by introducing a new student-pay model.
• Created our Customer Success career path and promoted a team member to Senior CSM in 7 months through coaching and leadership sponsoring.

Manager, Customer Success

CareerBuilder

Reporting to the VP Customer Success, I led, coached, and inspired a team of 8 CSMs to drive success among our 350 B2B large, complex, high potential enterprise clients ($26M Annual Contract Value). I developed our retention and growth strategies, defined OKRs and tracked the team's KPIs. I also created our training program to develop and maintain expert product knowledge. 

• Maintained 132% NRR for the Canadian division through pipeline expansion and CSQLs.
• Defined customer segmentation, services strategy, and developed playbooks to support the team. 
• Contributed to quarterly business reviews with C-Suite Executives to deliver in depth data analysis, demonstrate ROI, and highlight key wins that help drive change within organizations.

Manager, Customer Success - Large Enterprise

As a senior Customer Success Manager (CSM), I collaborate and consult with clients to achieve desired outcomes, maximize client value, and drive growth, renewals and retention using SaaS – CareerBuilder Applicant Tracking system solution. 

• Appointed as leader / mentor for new hires & junior level team members for SaaS solutions
• Manage $2.7 million in contract renewals to achieve high customer retention and enable the introduction of new/additional product offerings to grow the business
• Bring CS to the center of the organization and orchestrate success with Sales, Product, Support, Finance, and Leadership teams
• Create customized account road maps to improve success metrics such as time to hire/fill via process re-engineering and training through contract lifecycle
• Share industry best practices to help clients meet talent acquisition & hiring objectives and obtain executive buy-in for success initiatives. 100% positive feedback from clients regarding the support that I have provided
• Conduct quarterly business reviews with C-Suite Executives to deliver in depth data analysis, address areas of opportunity, and maximize their ROI. 
• Consult with clients to analyze reporting objectives and build custom reports to meet clients’ requests as well as perform ad-hoc reporting
• Developed a dashboard in Salesforce helping the Success organization track activities and metrics
• VP of Success asked me to create a training program for our CareerBuilder’s Applicant Tracking System (CBAT). Built the program along with the materials and trained 50+ users including our own Talent Acquisition team 

Client Portfolio of over 40 clients. Top clients include: Grainger Canada, Glentel, beneva, Canadian Pacific Railway, Pacific Western Canada, Sollio Agriculture, VIVACO, Essor, Aldo, Procom, Agilus, Olymel, Kruger Products.

Customer Success Manager, Canada

Alliance Borealis Canada Corp.

Reporting directly to the President, I oversaw our 65+ existing Oil and Gas enterprise accounts, totaling $3.5M in ARR. My role involved leading our Customer Support and Marketing teams to build and maintain strong, long-lasting customer relationships. I collaborated closely with our India offshore team to improve the customer experience and first contact resolution metrics.

• Achieved 100% GRR by designing the OKR framework to track achievements. 
• Reduced churn by engaging with accounts through every stage of their lifecycle, from implementation, onboarding, to QBR and support. Successfully onboarded 4 new clients totaling 300 users for a maximum engagement with the software.  
• Surveyed our customers and identified mobile solutions critical to fulfilling their HSE needs. This generated $100,000 of additional revenue. 
• Initiated strategic partnership with HSEtracker to enhance our service offering and respond to industry’s need regarding safety competencies.

Manager Business Development & Customer Success

Consentia Inc.

Reporting to the President, I was responsible for developing and executing business development strategies in the Greater Calgary market. 

• Worked from home the first 6 months and built-up a pipeline worth half-million dollars through 100 cold calls and 5 meetings with strategic players per week. 
• Positively approach C-Level executives (CFOs, CIOs, Presidents) and managed to sign 12 new deals for a total of $950K between September 2016 and June 2017. The closed deals led to the opening of our sales office in downtown Calgary. 
• Lead our production specialists team in Calgary 
• Monitor competition (OpenText, SharePoint, Iron Mountain) and follow industry trends to differentiate our solutions

Account Executive

ACM Facility Safety

Member of the Business Leadership Team which focused on both strategic and tactical business elements with responsibility for Training revenues. I led a high performing team of 10 sales associates and instructors.

• Produced $1.5 million of revenue in 2014, exceeding yearly quota by 25%
• Developed training business to $750K yearly by implementing an innovative Social Media strategy. 
• Designed and conducted post-training surveys to students and decision makers – Identified 8 new training courses and successfully promoted them to the market that generated $100K of new revenue.
• Promoted Sales Manager of our Training Division after developing a new source of revenue through LinkedIn and signing-up a half million dollar deal with Husky Energy (500 engineers and field operation teams).

Sales Manager

• Created and implemented the Social Media strategy for the entire organization in 2011 which grew our public education business to a sustainable $750,000 yearly sales revenue.

Key Account Manager

Mark's Work Wearhouse

Responsible for 250 plus B2B accounts, provided solutions for work wear, uniforms, CSA footwear, corporate branding and promotional needs. Focus was to develop relationships with key contacts, and maximize sales growth with current and new accounts.

• Account Management and Account Development experience
• Customer focused - can build my own client base and enhance business relationships with existing clients
• Excellent communication, people skills, organizational skills, Cold Calling
• Ability to work well in a team environment as well as independently

Achievements:
• Maximized sales growth from $750,000 to over a $1MK yearly revenue in 2010 by identifying untapped opportunities in existing 250+ B2B accounts
• Awarded Top Tele sales rep across Canada for 2010 and Top 10 Sales Nationally  (Outside and Inside teams included)

Inside Sales

Neteller

Agent

Ubiqus

Outside Sales

As a revenue focused leader with 10+ years of account management expertise in SaaS, CX, Customer Success, and Sales Operations, I thrive on driving business growth by empowering high-performing teams across the entire customer lifecycle: pre-sale -> purchase -> hand-off -> onboarding -> expansion -> support -> renewal motions. 

I am a self-driven individual with a strong sense of personal ownership. I thrive in a role where customer management, business development, and cross-functional collaboration are aligned towards the same goal: delivering value to our clients! 

I balance both strong business acumen and emotional intelligence, a winning combination to protect and expand revenue that every CEO and CFO needs to drive their sustainable growth engine. 

Notable accomplishments include: 
✔ Pioneered the creation of DigitalEd's Customer Success department, establishing processes, optimizing customer journey, creating dashboards to provide insights and forecast, and leading a high-performing team that delivered a 120% NRR in the first year.
✔ Closed a half-million-dollar deal (3-year contract) with major american Educational content & technology company, generating $150K of growth. 
✔ Successfully closed the fiscal year for CareerBuilder's Canadian Operations with a 132% NRR, leading to a promotion to Manager, CSM - Large Enterprise.
✔ Led the design and implementation of ABCanada's OKR framework to track the success of our customer retention strategy, resulting in a 100% GRR that year and attracting a new investment partner for the company.
✔ Developed and delivered client-centric Accounts Payable solutions for Consentia's clients, addressing their unique financial challenges, and simultaneously opened our sales office in Calgary.
✔ Closed a half-million-dollar deal with a major oil and gas company, expanded business to their field facilities (+ $250k), cross-sold to their Chinese operations, and was promoted to Sales Manager.

An avid outdoorsman, I enjoy hiking, snowboarding, and playing tennis. I cherish spending time with my wife and two daughters and appreciating the simple pleasures of life.

taplio

The Battle

Shabbir Bhanpurawala

Benjamin KLEIN

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