Private Non-Medical Mentor | Washed-up NASA scientist | Mentor To 1% Dads | No longer training for 100-milers |

I solve your problems by sharing what I've learned from coming within hours of dying, working for NASA w/ zero degrees, yada yada, insert more virtue signaling BS here...

I CHARGE FOR MY TIME, want your life saved? Want your wife saved from her gut controlling her? Dad has prostate cancer and urologists failed him? Grandpa had a shot reaction, has multiple tumors, chemo and radiation aren't working?

How much you willing to pay for it? Nothing? That is how much you value your health and hers :)

I come equipped with serious life experiences and no certifications: need to see them or offended by such verbiage? 

Go to a therapist.



When I'm not coaching, I'm busy with:
--My life

So sorry, did you expect a list of complete, utter BS?
Forgive me for letting you down :)

Sero H. Kassabian, MPH

Abundance Digital Connections, LLC

Co-Founder

New Horizon Electric Cooperative

I help maintain/design/administer and secure a vital network. Technologies: Cisco, Dell, Aruba, DMVPN, VMWARE, SNMP, AD, Linux and Windows Server deployment/maintenance, Network configuration, Disaster Recovery, FMC (Fire Power), Palo Alto, and SCADA. Learning goals: Python, Darktrace Platform, SQL, VMWARE (always more to learn here), SCADA, and Ansible/network automation, CCNP, and Cisco Devnet Associate.

Network Specialist

The Hiring Group, LLC.

Hit the ground running and dived right into a DMVPN project and then the client decided to hire me on full time.

NTT DATA Services

I support the State of Georgia. This includes multiple state agencies. Daily tasks include refresh/IMAC, re-image, break fix for hardware/software (O365, business apps, etc), and network issues in a win 7/10 enterprise environment per SLAs.  Additional tasks: malware remediation/resolution, bitlocker/sccm deployment, repeat lockout investigations, resolve domain trust relationship, ascertain needed GPO group memberships required via AD, deploy sql servers etc.

End User Services Engineer

MasTec Advanced Technologies

Installed and serviced the AT&T DirectTV Swim Satellite/Moca and wireless network solutions. I worked at both commercial and residential sites. Skill enhancements:time management, inventory management, and cabling.

Field Service Technician

Colonial Group, Inc.

Provide hardware and application support to end users in an enterprise network and POS environment. Tasks included AD lock out investigations, onboarding/initial imaging/config, network troubleshooting, GPO permission changes. Successful troubleshot Cisco Sonic Wall, McLane Handheld device,  NCR site controller/registers/kiosks from initial contact to resolution for 50+ gas station sites. Also handled support for 400+ End User devices and iPhones. Software I gained experience troubleshooting:  firestorm, Citrix apps, Global Spreadsheet server, AS400, MS Office 2013, 2016...

Tier 1 Support Specialist 

Blackboard

Lead my team to receive an A+ rating from our client Capella University for exceptional technical and customer support services. During my time I gained experience supporting software in a Windows 7, 8, 10, and Mac OSX environment for multiple clients in a fast paced call center.

Operations Supervisor

Perceptis

Handle interactions, simultaneous chats, emails, calls with the goal of providing first contact resolution for our learners.

Call Center Representative

Typical LIfe Corporation

Received over 25 hours a year of in-house certified training in subjects such as crisis management, CPR, med administration etc
Planned and coordinated health services for clients. Attended staff meetings.
Kept detailed records of client sleep, bm, and fluid charts, assisted individuals to develop healthy life habits and achieve goals  as part of my agency’s residential home program. My agency provided a community centric support system for individuals with intellectual differences and developmental diagnoses.

Assitant Program Manager

RITE AID

Started in the Communication department and supported chain wide RX communication systems including KSU, Line Share Devices (reprogramming over modem, Fax machine, Phone lines, KSU, VRU, and then on the Field Services side the Robotic medication counter/dispensor and all the comm equipment. My team in the comm. dept. were instrumental in the success of the Brooks Eckerds pre and post conversion project.

Field Systems Support Representative

I am a CCNA with strong soft skills and 7+ years of IT experience supporting organizations across multiple industries.  Building on a solid foundation (learning by doing) in EIGRP, OSPF,  HSRP, and TCP/IP, BGP, LAN/WAN, and over a year of experience working in AD and on Cisco Sonic Walls/Palo Alto, Cisco ASA and FTD/FMC firewalls. I have a passion for learning and I love seeing how puting in the hardwork on the front end of a project or process colminates in reliable, reproduceable results during execution/implementation.

||Projects completed and notable achievements: NCR POS roll out, Assisted with Cisco UC upgrade, made decisions and coached a team of 8 to succesfully turn a reluctant client into a satisfied client who rated our technical and customer service with an A rating in one quarter||

|| Cisco Devnet in progress with CCNP 350-401 ENCOR in the queue||

Who is open to donating time to shadow IT professionals to learn new technologies and grow? This guy :)

taplio

The Battle

Sero H. Kassabian, MPH

Nathan Allison

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