Louis Dreyfus Company

Leading core technology and cybersecurity for LDC, a $59B trading business across 100+ countries. Focused on accelerating innovation, leveraging data, and optimizing costs.
Spearheading initiatives in cloud and edge computing, cybersecurity, digital workplaces, and network modernization.

Key achievements 
✦ Orchestrated C-suite strategy to achieve key business milestones.
✦ Saved $9M over 5 years via Azure cloud migration and DC shutdown.
✦ Cut 18% in technical debt in 1 year through modernization.
✦ Doubled bandwidth while reducing costs by 15% via SD-WAN.
✦ Increased project delivery speed through Agile methods.
✦ Boosted operational scalability via infrastructure automation.
✦ Initiated a multi-year digital resilience program.
✦ Improved cost-efficiency leveraging near/offshores locations.

Global Head of technology & Group CISO

Accelerated the cybersecurity transformation. Managed a multimillion-dollar budget and forged C-suite alliances to strategically expedite cybersecurity initiatives and risk management.

Key Achievements:
✦ Directed cybersecurity strategic planning aligned with business goals.
✦ Spearheaded IT/OT cybersecurity strategy, mitigating key threats.
✦ Built 24/7 SOC; cut incident response to <1hr.
✦ Led cross-functional teams to raise NIST score by 54%.
✦ Halved vulnerabilities via targeted patch management.
✦ Secured digital projects via DevSecOps integration.
✦ Cut phishing clicks from 16% to 4% via user training.
✦ Orchestrated crisis management and disaster recovery plans.

Global Head of Cyber Security & Risk | Group CISO

Define, deliver, and support end-to-end IT services for Digital Workplace, Service Desk, Process Automation, HR, and Communication worldwide. Managed 34 professionals and a $12M annual budget. 

❖❖  Digital workplace ❖❖ 
✦ Create a blueprint for action that aligns digital initiatives with company business objectives.
✦ Deploy new collaboration landscape (Office 365, Outlook, OneDrive, SharePoint and Teams)
✦ Global migration of 12k PC and 6.5k mobile devices to Windows 10 and Intune 
✦ Sustain existing unified communication with Cisco VoIP and deployment of WebEx
✦ Create digital usage adoption plan to boost collaboration and elevate usage by 140% in 1 year.
✦ Drive cost optimization thanks to an extensive revamp of digital workplace support model 

❖❖ Intelligent process automation ❖❖
✦ Setup process automation IT services from ideation / business case to industrialization.
✦ Provide ongoing management and leadership for Robotic Process Automation (RPA / UiPath) and rapid application development (low code BPM / Pega) 
✦ Enable creation of 4 RPA center of excellence in Brazil, US, India and France which automated 26 process in 9 months.
✦ Setup lowcode delivery team in Bulgaria 
✦ Deployment of 4 “lowcode” application in less than 12 months in agile mode (Pega platform) 

❖❖ HR and communication ❖❖
✦ Extend workday HRIS scope by deploying absence management and employee self-service in 25 countries
✦ Manage HR contract renewal & negotiation generating 1.2m$ savings over 3years
✦ Implement the company’s first Learning Management System (Litmos LMS)
✦ Lead corporate website redesign

❖❖ IT transformation ❖❖
✦ Supporting creation of a new competency framework, culture, communication plan, and organization design
✦ Create an organizational change management practice integrated to facilitate adoption of new usage.

Senior IT Service Manager - Digital workplace, Process Automation

Develop and deliver best in class services for Communication, Collaboration and Human resources worldwide. Manage and hire a team of 10 people in France, Italy, Bulgaria and India. Budget of 5.3m$

❖❖ Collaboration & portals ❖❖
✦ Rationalization of SharePoint application portfolio: service offering, delivery model, infrastructure & migration.
✦ Deployment of Office 365: SharePoint online, OneDrive, Office Groups, Nintex
✦ Setup of rapid delivery team for small app & process; 40+ apps deployed. (2 persons in Bulgaria / India)
✦ Build and animation of change management practices & community for the group. 

❖❖ Communication ❖❖ 
✦ Deployment of corporate & 20+ market specific websites: (www.ldc.com)
✦ Roll-out of corporate & regional intranets, Newsletter for 18 000 employees (SharePoint)
✦ Manage rebranding of internal & public facing IT systems following company identity change (177 apps, 16 teams, 4 month)

❖❖ Human resources ❖❖ 
✦ Roll-out of HR ERP for 55 countries in 3 years. (Workday)
✦ Build HR reporting system providing analytic capabilities on global workforce (Organization, performance and cost)

I'm also participating actively on major IT department transformation including: IT process & operating model -  Make or buy strategy - Shared service center creation in India then Bulgaria.

IT Service Manager - HR, Collaboration & Communication

Evanta, a Gartner Company

A peer-driven community with an agenda shaped by a leadership team of influential CIOs and CISOs from the France's largest organizations, all with a focus on driving real-world solutions to the leadership challenges CIOs and CISOs face in today's business climate.

By CIO/CISO, Leaders learning from Leaders.

The Governing Body determines topics, nominates speakers, peers and vets technology partners.

CIO/CISO Community Governing Body Member

Served as the end-to-end owner of the Collaboration solution and finance Business Intelligence for the European and Black Sea region, ensuring the solution was in sync with the service strategy and ran smoothly. Continually monitored KPIs to maximize value, adoption, and satisfaction of the solution across the organization. 

★ Managed a team of three people to develop all new solutions and provided dedicated Tier 1, 2 and 3 escalations to maintain operations and continuity. 

★ Supported and deployed the Operational BI for Finance ERP, consisting of Dynamics AX, SSRS, and SQL. 

★ Oversaw SharePoint and its collaborative solutions, including SharePoint, Nintex, C#, and Asp.net. 

★ Acted as project manager for multiple small initiatives, and managed all solution evolutions, changes, new requirements, infrastructure, and documentation.

Solution manager - Finance BI & Collaborative solutions

Orange Business Services

Acted as technical lead, manager, and support for 5 development team members, while also defining software architecture, writing functional specifications, and facilitating the creation of project methodology for the Lyon agency. Prototyped applications, optimized its performance, and developed complex features to appeal to targeted audience segments. Animated the global architecture community for both Paris and Lyon agencies. 

★ Overhauled the Intranet’s “CasWeb” as well as several collaborative portals for the Casino Group, serving as the SharePoint team lead and delivering the project within nine months. 

★ Assembled “Espace Fournisseur,” which paved the way for an easily manageable RFP process for La Poste, acting as the SharePoint team lead and completing the project in six months. 

★ Architected the dematerialization of the invoicing process for Bouygues Immobilier, finishing the project in seven months and generating a significant improvement in vendor and invoicing management. 

★ Worked as the Technical Project Manager on a year-long project to redesign seven “Group Seb” websites across 30 countries.

Architect & Technical Project Manager

Established and maintained the integrity of 2 projects throughout their entire lifecycle, delivering all results on time and within budget. Promoted to a position of increased authority due to strong teamwork, customer service, technical knowledge, and strong leadership skills of a dedicated, three-person team. Cultivated and managed partnership with our client, as well as answering to RFPs. Oversaw the technical architecture, software development, and quality insurance protocols for the department.  

♦ Restored the “aeroportsdeparis.fr” portal, delivering the final product within three months. 
♦ Guided a nine-month-long roadmap to create an "asset inventory and monitoring" application for Nokia/Philips.

Project Manager

EADS

Garnered valuable training in software development, while designing applications for various computer and integrated systems.

♦ Complied with all requirements while creating a data management application linked to SAP.
♦ Led the development and roll-out of the solution to 60K end-users.

Software Developer

Symetrix

With over 20 years in the tech and cybersecurity sectors, I've led digtial transformations for multi-national companies, managing budgets in the millions and teams across continents. 

I'm passionate about aligning technology with business vision. Whether it's saving millions through strategic cloud migration or enhancing cybersecurity postures, my focus is on delivering tangible results.

I'm always eager to collaborate with professionals who are as passionate about tech innovation and cybersecurity as I am. 

Let's turn a LinkedIn connection into a meaningful collaboration.

Sébastien Carriere

In charge of global ims & monitoring and north latam applications team

Global Operations Manager for Infrastructure & Monitoring and North Latam Applications

In charge of global ims, regional infra and application team.

GLOBAL OPERATIONS MANAGER FOR APPLICATION AND INFRASTRUCTURE SERVICES

Global Operations manager, in charge of datacenter support globally and North latam infrastructure region

IT Global Operations Manager / Gerente senior infraestrutura TI

North Latam and Global Operations Senior IT Manager

Network, telecom, Pmo, governance, financial planning, end user experience, field services, command center, service desk, assets, data room, infrastructure, datacenter and regional and global operations in charge.

IT Senior Service Delivery Manager / Gerente Infraestrutura TI

IT Senior Service Delivery Manager

Infrastructure and Datacenter in charge, including service desk, fields and services contractors.
Responsible of Service now and access management application.
54 direct and indirect employees to manage, spread over the whole country.
Financial management, responsible to pursue annual reductions with service quality improvements.
Network and telecom transformations to allow users and company to see offensor and cost of services (Telecom Expense Management).
Command center implementation, bring to IT and Business monitoring of critical process and application of LDC.
Responsible of IT inventory and process related itself.
117 Branches responsible.
IT Disposal with green label yearly.
IT equipment lifecycle (5+ laptop 3+smartphones)
Monthly routine with Business areas to provide kpis and status of it projects (coffee, grains, juices, ssc,and hr)
45% of reduction in telecom costs.

IT Service Delivery Manager

✓	Profissional certificado pela Microsoft, IBM e ITIL v3, COBIT5 e HDI SCM.
✓	Gestor de contratos e serviços de alto impacto operacional e financeiro
  Administração dos níveis de serviços (SLA), budget, meta de redução anual, grupos solucionadores, novos políticas e processos, KPI’s, campanhas para alavancar satisfação dos usuários, oportunidades de melhorias e fechamento mensal.
✓	Gestor de suporte a nível LATAM suportando mais de 3000 usuários, dentre aplicações de negócio, gestão de telefonia fixa / móvel, inventario e datafeeds.
✓	Contratos somados representam R$ 6.5M / ano no opex de serviço do time de TI.
✓	Treze anos de atuação em TI com vivências em diversas funções em empresas de grande porte

IT Service Delivery Manager na Louis Dreyfus Company (interim)

IT Support Manager

Regional Service Desk, Incident & Data Feeds Manager

Responsável pelo ambiente de mensageria da empresa multinacional, com mais de 5000 usuários  estrutura de 11 servidores, dentre eles virtuais (vmware) e físicos (blade). 

Criação de politicas e melhorias continuas para o ambiente. Gestão de contratos com fornecedores e rfp’s ligadas ao ambiente.

Responsável e Administrador por todos sistemas difusores de informação desde analise de contrato, pre requisitos e necessidades especificas das áreas de negocio a parte de infra. Dentre eles Bloomberg, Reuters e AE Broadcast.

Licenciamento e gestão do Contrato Microsoft Brasil – EA enterprise Agreement.

Gestão de contratos relacionados diretamente ao datacenter, desde wintell a lintell.

Gestão direta em todos SLA’s e reporte de KPI’s a GCC’s globais.

Administrador de BES e todos blackberrys da empresa, mais de 400 contas ativas com politicas definidas globalmente, recentemente migrado para versão 5.0.

Administrador e responsável do RSA (token) desde clusterização de servidores a criação e gerenciamento de contas, diretamente tratada por mim com a RSA dos EUA.

Gerente de projetos na migração de versão de notes, recertificação de todos usuários mediante necessidade de abertura de IPO, AD2008, LANDesk, Lotus migration, inclusão de sap no blackberry, migração de office 2003 para 2010 a nível Brasil, padronização de imagens para notebook e desktop Brasil (10.000 maquinas).

Implementamos um projeto para que todo fluxo de aprovação sap ficasse disponível em plataforma RIM afim de agilizar o processo de aprovação junto a gerentes e diretores executivos.

Gerente de projetos em IT, Administrador de Active Directory, desde criação de gpo’s, gerenciamento de OU’s a criação de grupos de acesso a determinado sistemas.
Renegociação anual de contratos de infra com metas de redução.

IT Project Manager and Datacenter

Syngenta Crop Protection

Responsável por dar suporte a usuários com base em  Active Directory. Analise de riscos e manutenção preventiva em desktops e sistemas coorporativos. Ponto focal em projeto de migração para troca de base 2000 a 2003 server (Workstations). Analista responsável a todos os atendimentos a estrangeiro e contatos externos no qual exigida outra língua. Suporte a Print Server, Notes, problemas rotineiros de operação, Infra e disposição física da parte de Rede, Suporte a Windows avançado, Windows XP, Windows Vista, servidores WTS, Citrix, Bloomberg, Routers.
 Analista responsável por atendimentos críticos e de alta prioridade.

Analista de IT Pleno.

Hewlett-Packard

Atuando como Backup de operação, identificando incidentes de Rede, impressoras, SAP, BI, HPUX e suporte geral a Windows XP, responsável por chamados externos e atuação juntamente a busca de solução com Suíça ponto focal de incidentes.

Analista de suporte Jr. Bilingue

✓ Professional certified by Microsoft, IBM and ITIL v3, Azure Cloud, COBIT5 and Scrum (PSM l).
North Latam application support service in charge
✓ Manager of contracts and high-impact services, security, operational and financial.
✓ Direct report to North latam CIO and GLOBAL CTO.
 ✓ North latam infrastructure, service desk, data center, command center, services, security and operations senior manager.
 ✓ Command center operations in charge 
 ✓ Service desk North latam in charge
 ✓ PMO team in charge for North Latam
✓Agile culture journey sponsor for North Latam
✓ Corporate governance team manager
✓ Management of service levels (SLA), budget, annual reduction goals, processes implementation, KPI's, campaigns to leverage user satisfaction.
✓ Global report to show all region evolution and operational information, frequent contact with France, USA, India and Bulgaria team.
✓ User UX initiative in charge, to improve users experience.
✓ Manager of North Latam infrastructure and datacenter team, supporting more than 4000 users, including business applications, telephony/mobile management, business relationship, assets, contracts and financial control.
✓ Combined Contracts represent 16.5 R$ M/year in opex and critical capex in charge.
✓Won Global IT awards in Innovation & Creativity initiative – UXI project (User eXperience Improvement) Providing another experience for end user, understanding gaps and creating tools to help them.

✓Won Global IT awards in Behavior & Commitment for NLT Region 2015, initiative – Provide free training to branches fields improving knowledgement and behavior of the team
✓ 15 years of experience in IT, in different areas and positions, it analyst, it specialist, coordinator and manager.


Academy
Post-graduation – Information Technology - Mackenzie University 
Graduation – Information Technology 
Scrum professional certified – 2019 (PSM I)
ITIL v3 certified – 2018
COBIT v5 certified- 2018
Diversity and inclusion – Leadership academy - 2019
Managing high performance teams – Leadership academy – 2018
Business Relationship Management – Leadership academy - 2019

Languages

English – Fluent
Portuguese - Fluent

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Sébastien Carriere

Rodrigo Mandari

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