Webflow

Sr. Manager Corporate Sales

TA Sales

Sales Coach

pclub.io

Course Instructor and Founding Member

Outbound Squad

Coach

Pavilion

Course Professor - Front Line Manager School
Completed - Rising Executives School

Member and Course Instructor

Catalyst Software

Customer-Led Growth Advisor (CLG)

First Round Fast Track

Mentor

Outreach

- Created and scaled the Growth segment from 6 to 25 reps and 4 managers, globally 
- Created playbooks, processes for AEs, managers in role
- Oversaw global sales - achieved 130% NRR and 125% to quota
- Top performing team in revenue % to quota in 2021

Director of Sales

- President’s Club 2021
- Top performing AE team in SMB for 2020 (% to quota)

Sales Manager

Zillow Group

General Manager, Enterprise Sales

Sr. Manager, Enterprise Sales

SnackNation

Enterprise Manager

Coaching Frontline Managers To The Next Level | Sales Leader @ Webflow

I have led 5 different sales teams at all levels (SMB through Enterprise) and am now on a path to help new sales managers. 

What I believe in - 
1. Creating and maintaining a great culture of growth and accountability
2. Understanding numbers and creating predictable forecasting
3. Fostering a high performing team that breaks records
4. Supporting individuals to become better versions of themselves personally and professionally
5. Incorporating health and wellness to drive performance 

Past -
1. Grew a SaaS business 10x in ARR (Outreach.io - Now doing it at Webflow)
2. Hired and trained 100+ AEs, 20+ managers 
3. Built and led onboarding/enablement programs around management

If you want to get better, I can help.

Sean Gentry

Huntress

Sales Engineer

Arctic Wolf

- Collaborating with organizations to nurture a deep understanding of the Arctic Wolf Cyber Security Operation Center's value proposition for clients
- Conducting dynamic technical presentations and demonstrations tailored to address the specific business needs of our customers.
- Fostering an environment where potential leads are transformed into loyal customers, who in turn, become enthusiastic advocates of our solutions.
- Skillfully navigating through challenges encountered during the sales process, providing clarity to customers regarding how Arctic Wolf effectively meets their requirements and addresses concerns.
- Serving as the authentic voice of Arctic Wolf when engaging with customers while equally representing the invaluable insights and feedback of our customers to Arctic Wolf.
- Playing a pivotal role in sales qualification and taking ownership of the technical architecture.

- Established trust and fostered strong relationships as the main technical contact for customers
- Provided security recommendations closely aligned with customer goals
- Actively supported the delivery of Arctic Wolf Security Operation Solutions
- Investigated security events, skillfully configuring, troubleshooting, and verifying data sources
- Translated complex technical concepts into plain language for non-technical stakeholders
- Communicate, educate, and share information with non-technical people
- Passionately championed customers' interests within the Arctic Wolf team
- Dedicated time to mentoring junior analysts, fostering their skill development

Concierge Security Engineer

SUCCESS Computer Consulting

- Spearheaded efforts to bolster security by reviewing audits, identifying issues, and raising awareness Played a pivotal role in developing comprehensive training materials covering organizational policies, procedures, tools, and monitoring requirements
- Implemented cutting-edge software tools, including EDR (Endpoint Detection and Response), SIEM (Security Information and Event Management), and Dark Web Monitoring, to fortify threat detection, prevention, and analysis capabilities
- Diligently monitored systems, proactively identifying indications of threats, security breaches, or intrusions
- Investigated information security breaches, swiftly identifying vulnerabilities and assessing damage Directed vulnerability assessments and performed in-depth analysis of information security systems 
- Provided invaluable technical support, offering guidance on security product installation and utilization, ensuring seamless integration within the organization

Cyber security technician 

- Provided end-to-end IT support encompassing network, printer, and VPN troubleshooting, as well as desktop support for Office, Windows Server 2008-2016, and Windows 7/10
- Leveraged Active Directory to apply permissions and configure group policies, ensuring efficient user management
- Developed comprehensive technical documentation and utilized SolarWinds/Auvik for proactive network monitoring, application deployment, and updates
- Prioritized customer satisfaction, confirming the resolution of each service request to ensure a seamless and satisfactory experience for clients

Remote support technician

- Delivered level 1 service desk/desktop support, effectively identifying, analyzing, and resolving customer-reported technical issues via phone
- Conducted proactive network reviews using specialized tools to ensure the currency of certificates, successful backup operations, and active endpoint updates
- Meticulously documented resolutions within the ConnectWise ticketing system, contributing to the creation of a comprehensive data repository for completed work

Triage technician

TEKsystems

- Provided comprehensive IT support, including network, printer, and VPN troubleshooting, along with desktop support for Office and Windows 7/10
- Played a key role in enhancing the ITIL Knowledge base by creating detailed technical documentation
- Leveraged Active Directory for user account management, including unlocking accounts and password resets
- Utilized SCCM (System Center Configuration Manager) for efficient deployment of updates and specific software programs to users

It helpdesk analyst consultant

Geek Squad

- Proficiently created detailed technical documentation to facilitate efficient troubleshooting and support processes
- Successfully installed and optimized both software and hardware on PCs and laptops, ensuring optimal performance
- Expertly maintained, repaired, and serviced products, aligning each service with the customer's specific definition of a fix
- Effectively managed data backup procedures, safeguarding critical information

advanced repair agent

Wells Fargo

- Effectively communicated with clients to ensure the timely completion of payroll tasks and corrections, ensuring accuracy and compliance
- Demonstrated a commitment to providing excellent customer service by promptly addressing and resolving customer concerns and inquiries
- Proficiently entered data into a database with a strong focus on accuracy, ensuring up-to-date and error-free customer profiles
- Vigilantly monitored reports to identify and mitigate errors, implementing proactive measures to reduce inaccuracies and enhance operational efficiency

Executive Account Manager

- Provided product, service, and customer experience coaching to colleagues
- Promptly handled calls from the in bound phone queue
- Filed reports and balanced cash records
- Greeted and directed customers, assessed needs, and answered inquiries
- Managed deceased processing with sensitivity
- Provided timely over-the-phone assistance
- Resolved issues, managed difficult interactions, and addressed disputes
- Offered Notary Public services as needed

Customer Service Sales Representative

I am a seasoned Sales Engineer with a rich background as a Cyber Security Engineer, where I successfully identified and mitigated cybersecurity threats for small to medium-sized businesses over a 5-year span. My experience goes beyond just technical know-how, as I am skilled in conveying complex information to stakeholders at all levels to secure support for vital security upgrades.

My track record showcases a blend of hard work, dedication, and reliability. I thrive under pressure and can work effectively with minimal supervision. Proficiency in prioritizing tasks and multitasking has enabled me to consistently complete projects in a timely manner.

My transition to a Sales Engineer role has only broadened my horizons, leveraging my deep understanding of cybersecurity to create value-driven solutions for my clients. I'm always eager to connect with fellow professionals and business leaders who share a commitment to excellence and a passion for securing our digital landscape.

Feel free to reach out to discuss opportunities, collaboration, or simply to share thoughts on the ever-evolving world of technology and cybersecurity.

taplio

The Battle

Sean Gentry

Jonathan Watson

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