Exit Factor

We assist small to medium-sized business owners in preparing their companies for sale by increasing the value of their businesses. 

We are a small team ourselves but owned by a large global organization. We have the feel of a small business with the resources of a multinational company. Exit Factor is a fully remote business with company offices nationwide. 

Embark on a transformative journey with the Exit Factor business consulting services – a trusted approach embraced by thriving businesses worldwide – to enhance profits, streamline operations, and elevate overall worth, whether considering an exit soon or planning for the future.

Exit Factor Owner - Essex County 

Scott Proposki, LLC 

I've spent the past three decades learning how to focus on my businesses so we can create a long-lasting company. 

We emphasize the strength within everyone to achieve success through passion, work ethic, creativity, and intellect.

Author

3 O'clock Coffee Podcast

The 3 O'clock Coffee Podcast, where extortionary people share ideas that can help others, CEOs, rockstars, business owners, students, or anyone with an exciting story to inspire others to see a bigger future. Coffee conversation with Scott Proposki, the host of The 3 O'clock Coffee Podcast.

Content Creator & Host

Business Made Simple

Business advisor in leadership and personal/business/organizational development with Donald Miller. 

We specialize in helping individuals and teams overcome obstacles and reach their full potential with a unique blend of evidence-based practices and creative problem-solving.

Partner

Photos In A Minute, LLC

Photos In A Minute provides photography services in events marketing with an experienced photography process of delivering a high-quality photo print on-site in less than a minute. 

Our clients range from small and more significant businesses; to National Geographic, Time Inc, Sports Illustrator, HBO, Google, and the White House with President Obama.

Founder | Onsite Event Photography | Nationwide Services 

Picture Marketing, Inc.

The Enterprise Photo Activation Company - 
For more than a decade, our team of technologists and marketers have been working on creating photo-sharing technology that delivers marketing benefits by putting the consumer in the center of the brand’s story.

We have created the ultimate platform for businesses that want to capture images of consumers as part of a business process and then leverage the marketing benefit as the images get shared.

With the ability to deliver globally, we offer software and technology that “just works” in the real world while delivering sophisticated marketing benefits.

Partnerships Specialist

As an early adopter of event photography turned entrepreneur, Scott has partnered with other world-class leaders in the industry to launch a nationwide team of photographers to market big brands nationwide.

Worldwide Business Development Team

The Eagle-Tribune

Marketing photographer for five brand newspaper firms in the Boston (MA EagleTribune Publishing: The Lawrence Eagle Tribune, Salem Daily News, Newburyport News, Gloucester Times and Andover Townsman)

 Advertisement &  Marketing Photographer

President | Business Exit Advisor | Exit Factor Essex County

The results speak for themselves: The Exit Factor's program participants have witnessed remarkable returns. Within the first year alone, clients have reported a notable 25% surge in profits and an impressive 56.7% increase in the value of their businesses. Notably, the success rate for those who have opted to sell stands at a remarkable 100%.

In the face of challenges confronting business owners, particularly amid uncertain times like the global pandemic, Exit Factor steps in with customized exit plans designed to safeguard the long-term value of businesses. Through a proven process, Exit Factor empowers owners to seize control of their businesses by maximizing profitability, efficiency, and overall value right from the start, irrespective of their immediate plans to sell.

Scott Proposki, boasting a rich background spanning two decades in the event and hospitality industry, coupled with prior roles as a National Geographic and White House photographer, intimately understands the necessity for swift adaptation amidst turbulent circumstances. Recognizing the paramount importance of having a clear exit and business strategy, Proposki embarked on his journey as an Exit Factor owner. Leveraging his extensive experience and resources, he stands ready to assist fellow business owners in navigating unpredictable obstacles.

Scott Proposki

Greenlight Innovation Ltd

Developing and sustaining lead pipeline
Building and developing relationships across the industry 
End to end sales experience
Content creation for web/social channels
Video content creation for social

Business Development Executive

Journeycall

Introduction of Agile Project Management methods to our team’s processes to ensure our tasks are completed prior to any negative impact on the business.
Planning staff allocation for maximum efficiency to ensure we can continually adhere to service level agreements.  
Working with our training team to ensure we are continually improving our agent’s skillsets to ensure we can meet any changes in contact volume demands.
Allocating Annual Leave across the entire contact centre to ensure an even distribution to minimize the impact on business operations.  Analyzing historical data to predict future events to ensure we are capable of meeting future business needs.  
Regularly reporting to clients on our performance across several contracts; including tracking any impact of ongoing events which may have an impact on our ability to meet Service level agreements.  
Monitoring agent performance through efficiency reports and working with the Team Leader group to ensure this information is both understood and appropriate action is taken to see improvements.
Completing timesheets for all call centre staff on a month basis.
Calculating the cost of any potential service credits to ensure our resources are utilized in the most cost-effective manner whilst also taking into consideration the reputational damage that could be caused

Resource Planner / Business Planning Analyst

Operating as a Team Leader for a team of between 10-15 agents which involved holding disciplinary & progression meetings with agents – working collaboratively with agents setting future goals to encourage development over time.  
Providing Weekly Reports, Month End Reports and One to One meetings to develop agents.  
Enhanced existing Team Reporting mechanisms to create a more automated process.  
Assisting agents in finding appropriate resolutions for difficult calls whilst utilizing this opportunity to improve their service knowledge & customer service skills.
Introduced a new Duty Rota for the Team Leader & Senior agent team to ensure tasks are completed routinely.
Developed a new dashboard for monitoring Contact Centre performance.
Developed a new tracker to compare forecasted and actual results.

Senior Agent / Team Leader

Trained on Generalist and Lost & Stolen services.
Experienced agent with regular floor walking responsibilities.
Awarded for top number of golden calls and highest call score average for 2015.
Maintaining an efficiency percentage over 95% throughout my time on the phones.  

Information Advisor

Developing enhanced back-end website functionality for existing web systems
Creating E-Commerce websites
Developing community websites
Experienced in over multiple development languages

Freelance Web Developer

J.T. INGLIS & SONS LIMITED

Responsible for arranging and over-seeing the transport of products around the world.
Tracking orders and organizing any replacements.
Liaising between office staff and warehouse personnel.
Time management skills through handling different tasks in different areas of the building with their own deadlines.  
Responsible for printing orders for distribution - prioritizing based on shipping time.
Picking stock and packaging for delivery.
Liaising between head office & warehouse to ensure stock is suitable allocated based on distribution needs.

Warehouse Operative / Transport Coordinator

Fujitsu Services

Providing technical support on over 30 software systems.
Handling incoming calls from clients and managing them until resolution.
Training new staff & working as a cover supervisor

1st Line Support

Adecco

Multiple short term contracts 

Customer Support
IT Support
PC Repair
Warehouse Duties

Multiple Roles

I am on a mission to take outbound to the next level 🚀

Technology can be a great asset and can enhance our actions, but the key is putting people at the heart of our actions. 

By combining technology and human design we take our customer experience to the next level 

💬 Let's discuss industry challenges and how we can keep on the right track moving forward
💬 Let's discuss problem scenarios and how we can achieve better outcomes
💬 Let's discuss how we can use technology to empower our teams

🥊 Help me give a knockout blow to bad customer experiences by joining me on my mission! 


Your mission, should you choose to accept it - Connect with me and let's have a chat!

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The Battle

Scott Proposki

Mike Clarke

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