Mission

Mission is a B2B global marketplace of senior software engineers supported by best in class engineering management practice via the Mission Platform.
Our 3000+ members are based in 40+ countries (350 when I started). We work with 40+ partners located mainly in LATAM, Africa, US and Asia.
Main achievements:
- Grew the network of senior Engineers by 400% in 18 months,
- Negotiated and signed 30+ partnerships in strategic markets globally,
- Built scalable processes in sourcing, vetting and matching candidates,
- Team management and leadership, starting from scratch, of exceptional people located in different continents,
- Collected data points at all steps of our processes giving us more visibility and predictability in our operations.

Vice President, Member Operations & Partnerships

Modern Canada

- Member of the leadership team (top 50 leader at GDI Integrated Facility Services),
- Built from scratch a new and innovative franchise model targeting secondary markets in Canada including the legal agreement, definition of the service offering, the creation of an operational manual, identification and design of territories, identification and selection of systems to use (CRM, pricing, e-commerce platform etc.), franchisee profiles, go-to-market strategy, sales & marketing strategies etc.,
- Defined the offer that includes janitorial services, specialty cleaning services and a store (online and retail) for cleaning supplies and equipment distribution,
- Identified opportunities to improve revenue growth,
- Opened and lead a pilot corporate unit located in Hamilton, On,
- Implementation of the first franchisees,
- P&L creation and ownership.

Director of Franchising

Encore Travel

Member of the Executive team. Mission: lead and scale operations.
Main tasks:
- Team management of travel agents, team leaders, project managers,
- Put in place and monitored customer service satisfaction and customer experience through SLAs and KPIs,
- Implemented, scaled and improved processes using agile and 6-Sigma methodologies: online booking tools, offline solutions, back office tools, email technology etc.,
- Defined the operational strategy and structure,
- Supported Sales & Account Management teams in pre-sales: worked on pricing and overall finance for new accounts,
- Supported Sales & Account Management teams with the implementation of new clients,
- Trained new clients: built documentation and provided online and in person trainings, 
- Managed P&L.

Director, Service Delivery

Areas of expertise : business development, marketing, international expansion, partnerships.

Strengths : entrepreneurship, ability to start from scratch, international experience and network, e-commerce, negotiation, help businesses scale and grow exponentially. 

Clients : LE CHEMISEUR® (fashion), Bungalo.com (holiday rental), Oyatis (hospitality), Simplenight (travel)

Start up Advisor

Egencia, an Expedia company

Expanding Egencia's online & offline presence in Europe, the Middle-East & Africa (EMEA) via the development of strategic partnerships : 
- Identify markets where a partner is needed,
- Build the business model,
- Identify, audit and negotiate a deal with local partners,
- Responsible for the partners'​ contracts and monthly financial flow, 
- Owner of the P&L, 
- Identify opportunities to improve revenue growth,
- Lead local account management and operations,
- Support global sales for the partners' markets,
- Responsible for the local service delivered: +80 employees,
- Business owner of the expansion project across the region.

Key achievement: In a couple of years, we built a scalable business model with a network in +25 countries across EMEA only (started from zero) and we significantly increased our global footprint and international competitiveness through the win of major global accounts representing more than 30% of the EMEA business volume.

Director, Global Partners Europe, Middle East, Africa (EMEA)

Built scalable operations via strategic partnerships in 6 European countries (Spain, Italy, Switzerland, Ireland, the Netherlands and Sweden). Responsible for the P&L, the client satisfaction, the customer service teams and the Egencia offer in those markets.

Operations Manager New Countries

Carlson Wagonlit Travel

Lead the implemention of global clients in several countries in Europe or globally.

- Supported Sales during the sales processes,
- Collected data and information once therom the Sales and Account Management teams once the agreement is signed,
- Built the team of people who will be involved in the implementation process including Country Leaders,
- Built the project plan with roles and responsibilities,
- Coordinated actions and timelines per market as per agreement,
- Sat weekly reviews with the Key Stakeholders: internally and on the client side.

International Project Manager

Managed the EMEA operations of global multinational clients, led a team of 40 persons. 3 direct reports: 1 project manager and 2 customer service supervisors.
Implemented the clients: conducted gap analysis in each market, identified requirements and specificities to make sure the Saas solution (online booking tool) meets the clients expectations and matches the contractual agreement.

eCenter Operations Manager Europe, Middle East, Africa (EMEA)

With over 15 years of extensive experience in business development, negotiation, international expansion, strategic partnerships and leadership, I have honed my skills in customer service and business operations. Leveraging data and technology, I specialize in solving complex business challenges, designing impactful and scalable processes, and delivering key outcomes that drive growth and value.

Currently serving as the Vice President of Member Acquisition and Partnerships at Mission, a global market network of senior software engineers supported by best-in-class engineering management practices, I have achieved remarkable milestones. In my tenure, I propelled the network of senior engineers by an astounding 400% in just 18 months. I successfully negotiated and closed 30+ strategic partnerships in key markets worldwide. I established scalable processes for candidate sourcing, vetting, and matching, fostering efficient operations. Moreover, I led a geographically diverse team of exceptional individuals, fostering a culture of innovation and collaboration.

My expertise lies in scaling businesses from inception to generating revenue in the hundreds of millions. I prioritize customer-centric approaches in all aspects of my work, adeptly defining and executing ambitious plans even with limited resources. Data-driven decision-making is my forte, as I rely on analytics while also trusting my intuition.

I possess a unique ability to align, lead, and develop world-class teams, valuing team success over individual achievements. Transparency, meaningful communication, and the art of storytelling are integral to my leadership style, inspiring and motivating others. Continuous learning is my mantra, as I consistently strive to educate, improve, and motivate myself. I maintain composure in challenging situations and prioritize high-quality decision-making to drive organizational success. 

Let's connect and explore opportunities to collaborate and drive unparalleled growth together.

I find pleasure in meeting individuals and learning about their unique perspectives. If you're interested in discussing new business, scalability, or…. tennis and travels, please don't hesitate to contact me.

Stéphane Bâlon

CFO Made Easy, LLC

CFO and Growth Partner

Profit & Grit with Tyler

The No-BS Podcast for Home and Commercial Service Business Owners Who Want More Than Just Survival

Running a home service or trades business isn’t for the faint of heart. Cash flow problems, hiring headaches, and the daily grind can wear you down fast.

Profit and Grit cuts through the fluff.

Every Tuesday, I talk with real business owners, blue-collar entrepreneurs, and no-nonsense experts who’ve been in the trenches. We get into the uncensored stories—what’s working, what’s failing, and how they’re pushing through.

This isn’t theory. It’s the real stuff no one talks about.

Here’s what you’ll get:

* Raw stories of grit, failure, and hard-won success
* Real strategies to scale without burning out
*  Cash flow and profitability insights you can use today
*  Smart ways to attract and keep top technicians
*  Lessons on acquisitions, exits, and long-term wealth

If you want to grow a business that works for you—not the other way around—this podcast is for you.

🎧 New episodes every Tuesday.
Subscribe now and let’s turn sweat equity into real equity.

Hosted by Tyler Martin — a seasoned business advisor with two successful service business exits, including one he grew to $25 million in annual revenue. He’s been in your shoes and knows what it takes to scale, profit, and build something that lasts.

📩 Want to be a guest? Email info@thinktyler.com

Podcast Host

Think Business with Tyler Podcast

The Real-Talk Podcast for Entrepreneurs Who’ve Grown Through the Grind

Building a business is hard.

Building one past 7+ figures? Even harder. Especially when life doesn’t play fair.

Think Business with Tyler goes behind the highlight reels.

Every Monday, I sit down with entrepreneurs who’ve built real businesses and had to push through real pain to do it.

From divorce and burnout to lawsuits and near-bankruptcies, these are the stories most people are too scared to tell.

We don’t do fluff. We do grit.

Here’s what you’ll get:

* Raw, unfiltered stories of business owners who scaled after hitting rock bottom
* Real-world strategies for scaling, leading, and staying sane
* Tactical insights on cash flow, decision-making, and surviving chaos
* Hard-won lessons on resilience, identity, and bouncing back
* What they’d never do again—and what got them through

If you’ve ever felt like no one understands what you’re going through, this show proves you’re not alone. These are your people.

🎧 New episodes every Monday.

Subscribe now and hear what it really takes to scale.

Hosted by Tyler Martin — Fractional CFO, 2x exit entrepreneur, and business advisor who’s been through the fire and lived to grow again.

📩 Want to be a guest? Email info@thinktyler.com

Host of Think Business with Tyler Podcast

Abode Services

Financial Controller

Silicon Valley Finance Group

Yoh, A Day & Zimmermann Company

Vice President 

Embedded Resource Group, Inc.

Vice President of Finance And Operations

Tyler R. Martin, CPA

CPA/Owner

Recruiting Top Financial Leaders: CFOs, Controllers, Financial Managers, CPAs and VPs & Directors of Finance & Accounting | Providing Business Coaching & CFO Services for SMEs.

Your CPA handles taxes. Your bookkeeper records the past.
I help you grow.

I’m Tyler Martin, a hands-on CFO and business advisor for home service businesses. I’ve built and sold companies of my own, including one that reached $25M in annual revenue. Today, I work directly with HVAC, plumbing, and electrical owners who want smart growth and real control of cash.

What we’ll work on together:
• Cash flow systems that fund growth without stress
• Simple dashboards that drive faster, better decisions
• Labor efficiency and dialing in what your true hourly rate is and should be
• Pricing and margin optimization
• Scalable growth models tied to real numbers
• Seamless collaboration with your CPA and bookkeeper
• Straight talk when tough calls come up

You’ve built something solid. Let’s make $1M+ months normal, not a spike.

Want to see if this is the right fit for your business?
cfointrocall.com

Tyler Martin, CPA

Most contractors think they have a sales problem.


Danielle Putnam says many times it is a pricing problem.

As CEO of The New Flat Rate, she’s helped service companies across the U.S., Canada, and Australia add billions in revenue by fixing how they price, not how they sell.

She grew up in the trades, passing out flyers for her dad’s business at seven, and turned that experience into a pricing system that makes every service call simpler, faster, and more profitable.

A few takeaways from our conversation:

• Most “profitable” billable hours aren’t actually profitable
• Offering five clear options drives higher close rates and happier customers
• Her process takes the pressure off techs and makes pricing feel natural
• Pricing clarity builds confidence, for owners, teams, and customers alike

Danielle’s approach removes the guesswork and turns pricing into a process anyone can follow, not a stressful back-and-forth on every job.

Profit becomes predictable when your pricing is. Danielle’s story proves it.

🎧 Watch or listen to my full conversation with Danielle Putnam. Link in comments.

CFO for Home Service Businesses | Helping Owners Achieve $1M+ Months Consistently | 2x Exit Entrepreneur | Grew Service Biz to $25M | Cash Flow & Growth Strategist

𝗠𝗼𝘀𝘁 𝗵𝗼𝗺𝗲 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗼𝘄𝗻𝗲𝗿𝘀 𝘁𝗵𝗶𝗻𝗸 𝘁𝗵𝗲𝘆 𝗹𝗼𝘀𝗲 𝗷𝗼𝗯𝘀 𝗼𝗻 𝗽𝗿𝗶𝗰𝗲.
𝗧𝗵𝗲𝘆 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗹𝗼𝘀𝗲 𝗮 𝗿𝗮𝗰𝗲.


It’s the race to the face.
Almost nobody talks about it.

The shop that gets in front of the homeowner first usually wins.
Not the cheapest shop.
Not the one with the best techs.
The fastest one.

And every “free estimate” sent out?
It costs you 300 to 600 dollars before you even give a quote.
Lose the job and that money is gone.

That’s why I brought James Hatfield onto Profit and Grit.

He breaks down how to win this race without burning cash or rolling a truck every time.

We get into:

• Virtual estimates that close at or above in-person rates
• Video intake that pre-qualifies the job
• QR codes that pull customers back to you instead of Google
• Simple daily habits that boost speed and profit

If you’ve ever wondered why shops keep stealing work, or why your close rates swing like crazy, this episode will give you ideas to use.

It’s fast, practical, and something you can use this week.

Link in the comments.

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The Battle

Stéphane Bâlon

Tyler Martin, CPA

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The Battle

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Tyler Martin, CPA

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Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Tyler Martin, CPA's LinkedIn Performance

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